Exterior

Reviews of Midtown Hotel

3.5 out of 5
Midtown Hotel
Jl. Basuki Rahmat 76, Surabaya, East Java

Reviews

8.0

Very good

Rating 10 - Excellent. 27 out of 134 reviews" "
Rating 8 - Good. 75 out of 134 reviews" "
Rating 6 - Okay. 26 out of 134 reviews" "
Rating 4 - Poor. 5 out of 134 reviews" "
Rating 2 - Terrible. 1 out of 134 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

HENDRO

Business traveller
Disliked: Room comfort
Stayed 3 nights in May 2021

10/10 Excellent

MOHD, SURABAYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast good service clean room easy can walk to tunjangan plaza, kfc, mcdonald's near all
Stayed 2 nights in Feb 2020

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Staff was friendly and courteous and my stay was enjoyable and comfortable. My only disappointment was the bathroom towels were old and worn out but clean.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Its close to Tunjungan Plaza which add value to this hotel.
Stayed 1 night in Oct 2019

6/10 Okay

Donna

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Receptionist is not doing their job
The wall has lots of scratches and the floor is rough and old. I got some view facing the main road. That is a nice one. Really enjoy the view at night. There were waiting times to request for toilet paper. They just seems not doing a good service. Also, there was one time a driver ask the receptionist to call my room and they said no such a name stay in the hotel. This is ridiculous. The second time a driver ask the receptionist to call me and they did not call me and the driver had to wait for 3 hours at the lobby because he thought I was not ready. Can you believe that...3 hours? A really bad example on how the receptionist neglected their job and not even called my room. Can a management explain what is going on here?
Stayed 6 nights in Mar 2019
Response from Erni-Front Office Manager on Apr 12, 2019
Dear Mrs Donna, Warmest greeting from Midtown Hotel Surabaya Our deepest apologies that you feel inconvenience during your stay with us. We will investigate about your issue and we will inform you personaly through your personal contact. We hope you give us opportunity to give you our service in your next stay with us, and hope you could have better experience than your previous stay. Best regards, Sukamto General Manager

6/10 Okay

Song

Liked: Staff & service, property conditions & facilities
not bad
the towels were quite old, shower area does not drain so well. other than that it's good.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual no issues & room is fine. Staff is pleasant & okay.
Stayed 4 nights in Dec 2018
Response from Sukamto General Manager on Jan 9, 2019
Dear Guest , Thank you for choosing Midtown Hotel during your business in Surabaya We glad that you feel comfortable during your stay. Thank you for your feedback and we will try our best to keep maintain our service to deliver an excellent service from the heart. We will considerate for necessity in the toilet as your feedback. We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit. Sincerely, Sukamto General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

william, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to restuerants bars and shopping mall taxi's take you every where are cheeap
Stayed 3 nights in May 2018

6/10 Okay

Anita

Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, room comfort
Good place to stay with some minor problems
Great hotel, friendly staff, but with some problems, the shower head leaks and the AC remote button is broken
Stayed 1 night in Jun 2017

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, room comfort
Good stay with minor issue
It's a good hotel, very comfortable and the service is great. The only thing that can be improved is the maintenance of the hotel. The shower leaks and the button of the AC controller is broken
Stayed 1 night in Jun 2017

6/10 Okay

Samantha

Liked: Staff & service
Average room
Staff were helpful & quick to switch rooms for me after the airconditioning in my first room was found to be spoilt. The rooms were small, but decently clean. Hotel is located near Tunjungan Plaza. However my electric kettle was faulty. The shampoo & soap provided also smelled like dish soap, so i was glad i brought some on my own.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Area is convenient, close to shopping centre.
Need fitness facilities(gym), need mini bar in the room.

8/10 Good

Chichih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very close to a huge mall, easy to fins cafe house, restaunrants, and shopping.

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, room comfort
Nice hotel in small space! Worth to grab it.
It was overall good and nice but have some wifi network and speed issue only. Less food variety option for vegetarian. But still worth to stay because of it descent look...!

6/10 Okay

KM, Spore

Liked: Staff & service
Convenient hotel walking distance to shopping mall
hotel lobby is rather small and squeezy the rest is acceptable

10/10 Excellent

Wee Sheng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff with decent amenities.

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room lighting is rather dark.

8/10 Good

Marcellino

Liked: Cleanliness, staff & service, room comfort
The breakfast is very good with many varieties to offer. Both, continental and local food breakfast are available. The room service and housekeeping service are excellent. Kudos to Rezky (works at the restaurant) who was always busy during breakfast time to keep the dining area clean and always offer us for coffee with his smile. Kudos also for April (housekeeping service) who was always kind and with big smiles keeping our room tidy and clean during our stay Sep 23 - Oct 1 in room 903.

8/10 Good

Evi susanty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, decent pricing and cleanliness
It was a good stay overall however found stains on the bedsheet, I didn't bother to ask to change since it's already quite late by the time I saw it.

8/10 Good

Ken, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my seconds stay here.Location is great as malls and food is walking distance away. Hotel service is good as staff is very polite and helpful. Breakfast is ok.
Response from General Manager on Aug 30, 2016
Dear Mr Ken, Greetings from Midtown Hotel Surabaya Thank your for stay with us, We looking forward to welcoming you again back to Surabaya City,

8/10 Good

parwala yusuf, calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
it's good for the price,, very clean and staff so polite,,,recommended

8/10 Good

erik, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Ok for budgeted hotel. Room were clean and tidy

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

a bit stink in a room

10/10 Excellent

Guru Prasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Internet not work
Generally is good in term of cleanliness and comfortability because its a new hotel BUT the room SOUNDPROOF VERY POOR. We can hear toilet flushing noise, water sound from water tap all from top and/or next door, as well as people talking at neighbour room. Seem short of staff because call to operator and reception many time and no one pickup calls BUT staff is friendly.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Need to take note of room safety
The hotel management stuck a no smoking notice on the room table. It has very sharp edges and cut my kids by accident. Really not safe so hope hotel management can do something to avoid more injuries to guests.

8/10 Good

Weng Hong

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice rooms and hotel
Rooms were clean and nice and the hotel had a nice ambience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Korneil, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place to stay
Everything was good except for the following: 1. Lights inside the room are so dimmed. 2. No fridge inside the room.

8/10 Good

Christoph, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the train Station
Hotel was good for a one night stay. Close located to the train station and a ca. 30 min taxi ride to the airport. Rooms are good, clean and quiet. Service was good too. The breakfast is overpriced if not included in the booking. Overall a good Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location at the center of Surabaya. There is a mega shopping mall, Tunjungan Plaza, near the hotel. Our room was very clean and had a good view because of at 12 floor.

10/10 Excellent

Gunawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and good price
All are good except for lighting in room need more brighter.

8/10 Good

Yulia, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice cozy room
cozy room with a good location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good
Good service, location and variety choices of food for 3 star hotel.But the toilet shower cubicle quite small.

8/10 Good

Jack, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
generally a good experience. staff are rather helpful. for example, rooms are not equipped with hairdryer, but they can be loaned from the front desk. a quick call and someone will send it up in no time. however, i thought the wifi is poor in terms of coverage, speed, and connectivity.

8/10 Good

Joo Ngee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jamri, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied
overall is good i'm satisfied with the service and cleanliness .

8/10 Good

Jamri, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied
good service well maintain all round cleanliness friendly staff good food and breakfast .easy excess to surounding malls .

8/10 Good

Yulia, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location and cozy room
good loc

6/10 Okay

Manisah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yohannes, Jakarta

Liked: Cleanliness, staff & service, room comfort
Good location business hotel
The hotel is on very good location in Surabaya, near to many sight seings areas, malls, restaurants. parking facility is too small, no swimming pool, and doesn't provide iron in room. Overall is good.

8/10 Good

Stanley, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week's visit Surabaya - for the first time
The location of the hotel makes it very accessible to shopping facilities, money changers, good food at reasonable price, especially considering that we stayed before Christmas and left after. The staff were very friendly and helpful. Just that for those unable to speak much Bahasa, it can be a little difficult, although the staff tried their best to make up for the lack. We consider the overall condition to be very good-to-excellent mainly because, even though there were many guests and people dining at the hotel due to the pre- and post-Christmas day period, we noticed the staff were prompt in clearing the tables and serving the guests. The cleaning team also did a very good job in cleaning our rooms. The counter staff were also very helpful in giving us tips and details about places of visit and how to get there, sometimes even how long it would take to get there.

8/10 Good

Aaron J, Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Comfort, Wifi, Breakfast, Mineral Water
What more can you ask for? Situated on one of the busiest road in Surabaya, the building gives you the impression that it's small and narrow, but the room size is just nice. Comes with wifi, complimentary mineral water and breakfast! The staff speak adequate English, while the taxi ride to the airport costs around IDR 150k.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied with location and value
Convenient location; hotel staff were friendly during our brief interactions. Room was nicely furnished, except for the bathroom door which came without a lock. At least it had frosted glass instead of clear glass, which some other reviewers mentioned (we stayed in room Splendid, not Groovy). Bed was comfortable, and we had a great view of the city at the 17th floor. Our room was at the corner, which might have affected Wi-Fi reception. Once we went to the lift lobby, Wi-Fi worked all right. Complimentary welcome drinks and mineral bottle water provided in room. Room is not very big, but still all right for the good value price we paid. Able to walk to Tunjungan Plaza shopping mall in 5-10 mins, which was why we chose this hotel. Overall, satisfied with our stay.