Title: Ascott Waterplace Surabaya - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Ascott Waterplace Surabaya Luxury aparthotel with 2 outdoor pools and a fitness center ![Exterior](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/14e9c8a9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/3db57423.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/4221750e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/7a7d96eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/7650ea14.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Ascott Waterplace Surabaya, in central Surabaya, offers spacious rooms ideal for families. Guests can enjoy the coffee shop, relax in the garden, or cool off in two outdoor pools. The property provides free self-parking and helpful concierge services to enhance the stay. 8.6 Excellent ## Popular amenities - Kitchen - Washer - Pool - Gym - Breakfast available - Housekeeping ## Room options ### Check availability for these dates Tonight [Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=9827641&PinnedHotelID=9827641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=9827641&PinnedHotelID=9827641&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=9827641&PinnedHotelID=9827641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=9827641&PinnedHotelID=9827641&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=9827641&PinnedHotelID=9827641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=9827641&PinnedHotelID=9827641&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9827641&PinnedHotelID=9827641&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9827641&PinnedHotelID=9827641&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/945c26df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 1 King Bed ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator LED TV - 495 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/ef110fc7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment, 1 King Bed ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator LED TV - 570 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/7a7d96eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator LED TV - 968 sq ft - 2 bedrooms - City view - Sleeps 4 - 1 King Bed and 2 Twin Beds ![Fridge, microwave, stovetop, electric kettle](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/7b322409.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator LED TV - 1076 sq ft - 2 bedrooms - City view - Sleeps 4 - 1 King Bed and 1 Queen Bed ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/7a7d96eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment, 3 Bedrooms ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator LED TV - 1216 sq ft - 3 bedrooms - City view - Sleeps 5 - 1 King Bed, 1 Queen Bed and 2 Twin Beds ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/8429bbbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Deluxe Apartment - Sleeps 2 ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/w659h440x1y0-40a75fa8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Executive Apartment - Sleeps 5 ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/3a3bedea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Executive Apartment - Sleeps 2 ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/82be0fa5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Deluxe Apartment - Sleeps 4 ![Penthouse, 1 Bedroom](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/829d3326.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse, 1 Bedroom ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator LED TV - 1206 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/4495d746.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Executive Apartment - Sleeps 4 ![In-room safe, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/10000000/9830000/9827700/9827641/3494322d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Penthouse - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Ascott-Waterplace-Surabaya.h9827641.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Ascott-Waterplace-Surabaya.h9827641.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.29153%2C112.67361&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VNsiJBcMNLKmJwGejX7MctIQyHs=) Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126 #### What's nearby - Pakuwon Trade Center - 1 min walk - 0.1 km - Pakuwon Mall - 3 min walk - 0.3 km - Surabaya Zoo - 9 min drive - 8.7 km - Tunjungan Plaza - 11 min drive - 10.2 km - Grand City Surabaya - 12 min drive - 12.2 km #### Getting around - Margorejo Station - 11 min drive - Tandes Station - 24 min drive - Surabaya (SUB-Juanda) - 43 min drive #### Restaurants - ‪Tacoritto - ‬2 min walk - ‪Cakue Peneleh - ‬2 min walk - ‪Ayam Goreng Jakarta Asli - ‬2 min walk - ‪Cipork - ‬2 min walk - ‪The Library - ‬1 min walk ## About this property ### Ascott Waterplace Surabaya Luxury aparthotel with 2 outdoor pools and a fitness center 2 outdoor pools, a restaurant, and a fitness center are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business center, a complimentary children's club, and a coffee shop/cafe are onsite. Each apartment provides an LED TV with cable channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Conveniences include a washing machine and a dining area, and guests will appreciate thoughtful touches like bathrobes and slippers. Housekeeping is available on request. Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center. Guests under 17 years old are not allowed in the fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply. ## Similar properties ![Rooftop bar, alfresco dining, open daily](https://images.trvl-media.com/lodging/41000000/40150000/40144900/40144880/993983eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 189 reviews CA $101 CA $123 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=40144880&PinnedHotelID=40144880&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/16000000/15630000/15622900/15622804/f15fb6e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya Center - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 292 reviews CA $93 CA $112 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=15622804&PinnedHotelID=15622804&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/40000000/39920000/39916400/39916323/3d02675e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Doubletree By Hilton Surabaya Surabaya Center - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 129 reviews CA $86 CA $104 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=39916323&PinnedHotelID=39916323&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9060000/9056200/9056170/8c52baa8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Gunung Sari - Pool - Hot tub - Spa - Kids pool 8.8 Excellent 252 reviews CA $75 CA $93 total includes taxes & fees Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=9056170&PinnedHotelID=9056170&HadPinnedHotel=true®ionId=-1&adults=2) ![Dining](https://images.trvl-media.com/lodging/117000000/116830000/116821600/116821507/9688dac2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Surabaya Pakuwon City Surabaya - Pool - Parking included - Free WiFi - Restaurant 10 Exceptional 3 reviews CA $61 CA $73 total includes taxes & fees Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=116821507&PinnedHotelID=116821507&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, international cuisine](https://images.trvl-media.com/lodging/17000000/16780000/16773600/16773509/36593342.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vasa Hotel Surabaya Surabaya - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 146 reviews CA $100 CA $121 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=16773509&PinnedHotelID=16773509&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden view](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/23731519.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Surabaya Surabaya Center - Pool - Hot tub - Kids pool - Parking included 9.2 Wonderful 454 reviews CA $141 CA $171 total includes taxes & fees Nov 22 - Nov 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/a25a803b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shangri-La Surabaya Surabaya - Pool - Hot tub - Spa - Kids pool 8.8 Excellent 237 reviews CA $77 CA $94 total includes taxes & fees Dec 12 - Dec 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/47000000/46080000/46078600/46078537/683d42a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Surabaya Surabaya - Pool - Spa - Kids pool - Free WiFi 10 Exceptional 52 reviews CA $183 CA $222 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=46078537&PinnedHotelID=46078537&HadPinnedHotel=true®ionId=-1&adults=2) ![Coffee/tea maker, electric kettle, paper towels](https://images.trvl-media.com/lodging/28000000/27750000/27748500/27748478/734c9dbd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oakwood Hotel & Residence Surabaya Surabaya - Pool - Parking included - Free WiFi - Restaurant 9.8 Exceptional 39 reviews CA $65 CA $78 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=27748478&PinnedHotelID=27748478&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - 2 outdoor pools - Free pool cabanas - Pool loungers - Waterslide ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge - 24-hour train station pick-up and drop-off shuttle (surcharge) - Train station shuttle on request - Onsite parking available only on request - Free self parking on site - Limited onsite parking ### Family friendly - Children stay free (see details) - Children's pool - Free children's club - Free crib - Playground ### Kitchenette - Cookware, dishware, and utensils - Electric kettle - Microwave - Refrigerator - Stovetop - Tea bags/instant coffee - Toaster - Water dispenser ### Dining - Daily continental breakfast available 6:00 AM to 10:00 AM for a fee: IDR 185,185 for adults and IDR 92,593 for children - A coffee shop/cafe - A restaurant - Room service (limited hours) ### Bedrooms - Alarm clock - Bedsheets provided - Rollaway/extra bed: IDR 617,284 per night ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Slippers - Toothbrush and toothpaste - Towels provided ### Living spaces - Living room - Separate dining area - Separate sitting area ### Entertainment - 32-inch LED TV with cable channels - DVD player ### Outdoor areas - Terrace - Vegetable garden ### Laundry - Laundry detergent - Laundry facilities - Laundry service - Washing machine ### Work spaces - 2 meeting rooms - 24-hour business center - Computer station - Laptop workspace ### Comfort - Air conditioning ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Accessible bathtub - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk - Smoking not allowed ### Services and conveniences - 24-hour front desk - ATM - Change of bedsheets (on request) - Change of towels on request - Concierge services - Free bottled water - Free newspapers in lobby - Grocery/convenience store - Hair salon - Housekeeping (daily) - Iron/ironing board - Luggage storage - Multilingual staff - Phone - Safe - Safe at front desk - Tour and ticket assistance ### Location highlights - In a shopping district - In an entertainment district - In the suburbs - Near a health/beauty spa - Near a hospital - Near an outlet shopping mall ### Things to do - Bicycle parking - Bicycle storage - Children's pool - Free children's club - Gym - Waterslide - Theme park nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Fire extinguisher ### General - 1 building - 182 units - 33 floors - Art Deco architecture - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - Banquet hall - Bed sheets changed on request - Bicycle parking - Bicycle storage - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Bulk dispensers for toiletries - Eco-friendly cleaning products used - Eco-friendly toiletries - Energy-saving switches in guestrooms - Grey water recycling system - Housekeeping (on request) - Living plant wall - Local culture and ecosystem education - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Soundproofing - Towels (changed on request) - Vegan dining options - Vegetable garden - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged - Water-efficient toilets ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 15 ### Check-out Check-out before 11 AM Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for IDR 617284.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: IDR 500000 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately IDR 185185 for adults and IDR 92593 for children - Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6) - Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: IDR 617284.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Guests must contact this property in advance to reserve onsite parking This property accepts credit cards, debit cards, and cash Heating is not provided Onsite parties or group events are strictly prohibited This property uses a grey water recycling system and eco-friendly cleaning products Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher and a first aid kit This property is professionally cleaned Property Registration Number +62 811-1752-501 ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Guests under 17 years old are not allowed in the fitness facility ### Property is also known as Ascott Waterplace Surabaya Aparthotel Ascott Waterplace Aparthotel Ascott Waterplace Surabaya Ascott Waterplace Ascott Waterplace Surabaya Java Ascott Waterplace Surabaya Surabaya Ascott Waterplace Surabaya Aparthotel Ascott Waterplace Surabaya Aparthotel Surabaya ## Frequently asked questions ### Does Ascott Waterplace Surabaya have a pool? > Yes, this property has 2 outdoor pools and a children's pool. ### How much does it cost to stay at Ascott Waterplace Surabaya? > As of Nov 19, 2025, prices found for a 1-night stay for 2 adults at Ascott Waterplace Surabaya on Nov 28, 2025 start from CA $104.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Surabaya-Hotels-Ascott-Waterplace-Surabaya.h9827641.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Ascott Waterplace Surabaya pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Ascott Waterplace Surabaya? > Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at Ascott Waterplace Surabaya? > Check-out is at 11 AM. Late check-out is available for a fee (subject to availability). ### Does Ascott Waterplace Surabaya provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of IDR 524691 per vehicle applies. ### Where is Ascott Waterplace Surabaya located? > This family-friendly Surabaya aparthotel is located in the entertainment district, 0.2 mi (0.4 km) from Pakuwon Mall, and within 9 mi (15 km) of Surabaya Town Square and Royal Plaza Surabaya. World Trade Centre and Grand City Surabaya are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Ascott Waterplace Surabaya Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Location ### 8.6 Staff & service ### 2.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 48 8 - Good 32 6 - Okay 9 4 - Poor 4 2 - Terrible 3 ### 10/10 Excellent #### LI-JU Aug 11, 2025 Liked: Cleanliness, room comfort, communication #### Will stay again! Overall experience is good! Good for family who needs multiple rooms per stay. Living room is spacious, great kitchen area with cookwares ready! Drinking water fountain in the room is awesome! ##### LI-JU Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Ade Dec 29, 2022 Liked: Cleanliness, room comfort, communication Very well set out accommodation. ##### Ade Stayed 3 nights in Dec 2022 ### 8/10 Good #### Verified traveller Oct 9, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The rooms are nice and comfortable. The kitchen is good equipped. The bathroom is very nice. The A/C can be more silent, other then that it's a good hotel just next to a big shoping mall. ##### Verified traveller ### 8/10 Good #### Panji Sep 26, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure. ##### Panji Stayed 1 night in Sep 2022 ### 8/10 Good #### Simon Oct 12, 2024 Liked: Cleanliness, room comfort, communication #### SURABAYA OCTOBER 2024 Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in. ##### Simon Stayed 3 nights in Oct 2024 ### 2/10 Terrible #### Esther Dec 6, 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication Experienced misinformation regarding resident-related matters ///// Mengalami penyebarluasan informasi yang tidak akurat terkait dengan hal-hal yang berhubungan dengan penghuni ##### Esther ### 8/10 Good #### Verified traveller Oct 30, 2023 Liked: Cleanliness, room comfort, communication 직원분들이 친절하고 몰도 옆에있고 에어컨도 좋았습니다. ##### Verified traveller Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Verified traveller Oct 17, 2021 Liked: Cleanliness, room comfort, communication Everything is amazing, staffs are super helpful ##### Verified traveller Stayed 2 nights in Oct 2021 ### 10/10 Excellent #### Verified traveller Apr 13, 2020 Liked: Cleanliness, room comfort #### 出張で利用 立地、内装、設備、清潔さ全て非常に良い。 朝食も美味しい ##### Verified traveller Stayed 1 night in Mar 2020 ### 10/10 Excellent #### eunho Jan 14, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 굿~~~~~~~~~~~~~~~ 깨끗하고 조용하고 좋았습니다 ##### eunho Stayed 4 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller Dec 23, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread. ##### Verified traveller Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### Verified traveller Nov 9, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable. ##### Verified traveller Stayed 3 nights in Nov 2019 ### 10/10 Excellent #### Serene, Singapore Aug 7, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast. Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo ##### Serene Stayed 2 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller Jul 26, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 다음에 또 이용할께요 슈퍼몰이 가까워서 쇼핑이나 식사하기에 좋았고 편안한 휴가 잘 보내고 갑니다 ##### Verified traveller Stayed 6 nights in Jul 2019 ### 8/10 Good #### DianaFoo Jul 24, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff at the reception are all very friendly and efficient. This is probably the 4th time that we have stayed at Ascott Waterplace Surabaya, it never failed to please us. Our friends are also very happy with the size of their apartment. Thanks. ##### DianaFoo Stayed 3 nights in Jul 2019 ### 8/10 Good #### Verified traveller May 16, 2019 Liked: Cleanliness, amenities, property conditions & facilities Ok nice big new and clean. A bit inconvenient Some additional services would be nice Example 24 house restaurant in house ##### Verified traveller Stayed 1 night in May 2019 ### 10/10 Excellent #### RHawks, Orlando, FL USA May 8, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is directly across the street from a world class mall which has 30-40 restaurants. Thus the hotel does not have its own. Suites are available for a modest upgrade price. My only complaint was that the glass shower door needed adjustment. Other than that, my stay was delightful. The facility is not 5 star new. But it is well kept with high end finishes and amenities. ##### RHawks Stayed 3 nights in May 2019 ### 8/10 Good #### Joan, Australia Mar 19, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy. ##### Joan Stayed 2 nights in Mar 2019 ### 8/10 Good #### WEIDONG Mar 18, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 位置很好，离mall很近，设施非常好，干净，早餐尚可。 唯一不满的是热水，电热水器，浴缸泡澡后再淋浴水也不热了。 ##### WEIDONG Stayed 1 night in Mar 2019 ### 10/10 Excellent #### Verified traveller Feb 7, 2019 Liked: Cleanliness, property conditions & facilities 広くて使いやすかった ##### Verified traveller Stayed 3 nights in Feb 2019 ### 8/10 Good #### Verified traveller Jan 31, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Cozy place to stay in and the mall is just right opposite. But kindly improve on the WiFi connectivity as it’s very poor and losses connections. ##### Verified traveller Stayed 1 night in Jan 2019 ### 2/10 Terrible #### A.RKIN Jan 30, 2019 Worse "continental" breakfast in a hotel, some of the front desk staffs not so friendly and helpful. ##### A.RKIN Stayed 4 nights in Jan 2019 ### 10/10 Excellent #### Tan Jan 24, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Overall satisfied. This is our 2nd time staying in this hotel. Love the location as its close to Pakuwon Mall. The lobby was grand, spacious and welcoming. Front desk service is great, speaks quite good English. However, we booked 2 smoking rooms but it was not available upon check in. Breakfast was simple, not much variety. Basically ate the same food for 2 days. Overall will choose to stay again when we visit Surabaya again. ##### Tan Stayed 2 nights in Jan 2019 ### 10/10 Excellent #### Yu Chan Jan 21, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good well down. ##### Yu Chan Stayed 3 nights in Jan 2019 ### 10/10 Excellent #### Verified traveller Dec 31, 2018 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good value for money, excellent location right in front the mall (PTC and Pakuwon Mall) ##### Verified traveller Stayed 13 nights in Dec 2018 ## Expedia's Latest Trends ### Hotels > [Ayung Resort Ubud](https://www.expedia.ca/Ubud-Hotels-Ayung-Resort-Ubud.h5984756.Hotel-Information) > > [The Kayon Jungle Resort](https://www.expedia.ca/Payangan-Hotels-The-Kayon-Jungle-Resort-By-Pramana.h27273708.Hotel-Information) > > [River Cree Resort and Casino](https://www.expedia.ca/Edmonton-Hotels-River-Cree-Resort-And-Casino.h1532684.Hotel-Information) > > [The Sankara Resort & Spa](https://www.expedia.ca/Ubud-Hotels-The-Sankara-Resort-By-Pramana.h6641390.Hotel-Information) > > [Royal Pita Maha](https://www.expedia.ca/Ubud-Hotels-Royal-Pita-Maha.h1191392.Hotel-Information) > > [Hotels in Banff](https://www.expedia.ca/Banff-Hotels.d10550.Travel-Guide-Hotels) > > [Hotels in Burlington](https://www.expedia.ca/Burlington-Hotels.d601763.Travel-Guide-Hotels) > > [Anantara Uluwatu Bali Resort](https://www.expedia.ca/Pecatu-Hotels-Anantara-Uluwatu-Bali-Resort.h4408051.Hotel-Information) > > [Renaissance Bali Uluwatu Resort & Spa](https://www.expedia.ca/Ungasan-Hotels-Renaissance-Bali-Uluwatu-Resort-Spa.h23295378.Hotel-Information) > > [Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Nickelodeon-Hotels-Resorts-Riviera-Maya-Gourmet-By-Karisma-All-Inclusive.h64410194.Hotel-Information) > > [Hotels in Maui](https://www.expedia.ca/Maui-Hotels.d180073.Travel-Guide-Hotels) > > [Bvlgari Resort Bali](https://www.expedia.ca/Pecatu-Hotels-Bulgari-Resort-Bali.h1403886.Hotel-Information) > > [Cheap Hotels in Regina](https://www.expedia.ca/Regina-Hotels-Cheap-Hotels.0-0-d4053-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Padma Resort Ubud](https://www.expedia.ca/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [JAV Front One Hotel Lahat](https://www.expedia.ca/Lahat-Hotels-JAV-Front-One-Hotel-Lahat.h16709249.Hotel-Information) > > [NIHI Sumba - member Leading Hotels of the World](https://www.expedia.ca/Wanokaka-Hotels-Nihi-Sumba-Island.h17680731.Hotel-Information) > > [Mason Elephant Lodge](https://www.expedia.ca/Taro-Hotels-Mason-Elephant-Lodge.h2454938.Hotel-Information) > > [Six Senses Uluwatu](https://www.expedia.ca/Pecatu-Hotels-Six-Senses-Uluwatu.h23617666.Hotel-Information) > > [The Edge Bali](https://www.expedia.ca/Pecatu-Hotels-The-Edge-Bali.h5984886.Hotel-Information) > > [Hotels in Grand Forks](https://www.expedia.ca/Grand-Forks-Hotels.d1312.Travel-Guide-Hotels) > > [Alila Ubud. Bali](https://www.expedia.ca/Ubud-Hotels-Alila-Ubud-Bali.h69254.Hotel-Information) > > [Moda Hotel](https://www.expedia.ca/Vancouver-Hotels-Moda-Hotel.h173098.Hotel-Information) > > [Hotels in Munich](https://www.expedia.ca/Munich-Hotels.d179896.Travel-Guide-Hotels) > > [Coco Cabana](https://www.expedia.ca/Gili-Trawangan-Hotels-Coco-Cabana.h24415782.Hotel-Information) ### Flights > [Flights from Vancouver (YVR) to Ho Chi Minh City (SGN)](https://www.expedia.ca/lp/flights/yvr/sgn/vancouver-to-ho-chi-minh-city) > > [Flights from Deer Lake (YDF) to St. John's (YYT)](https://www.expedia.ca/lp/flights/ydf/yyt/deer-lake-to-st-johns) > > [Flights from Toronto (YYZ) to Grote Berg (CUR)](https://www.expedia.ca/lp/flights/yyz/cur/toronto-to-willemstad) > > [Flights from London (YXU) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yxu/yvr/london-to-vancouver)