6/10 – Acceptable
Tim H.
10 août 2025
Points faibles : Propreté
Descent House, Poor Care
Family vacation with In-laws and 8 small children and babies. House accommodated us well. Would have been nice to have larger kitchens and a 1/2 bath on bottom floor. But there are issues that need to be addressed!!! I did contact Vacasa and they were accommodating to find solutions while we were there. However, most solutions were not able to be met while occupying the house especially with babies. Here are some of the issues: No storage in kitchen for our food we needed for the week because all cabinets were packed full of needless junk. Example, 6 gallons of interior paint stored under sink, 4 full shelves in pantry crammed with Nick Nack decorations, another pantry shelf stuffed with boxes of various items. Kitchen cabinets stuffed with dishes, pots, pans, utensils, etc… with no organization. They were scattered all of the place. Dishes, pots and pans were greasy and some dirty. Literally had to wash everything we wanted to use. Kitchen counter and stove was filthy. We cleaned the entire kitchen before setting up. Bed in small bedroom upstairs was broken and being held up with scrap wood from a project they had been doing recently. Which meant they knew the bed was broken. Door shelve in on the the refrigerators were missing. Killed at least 10 large cockroaches throughout the week. There were cockroach droppings inside a coffee pot inside one the the stuffed cabinets.Again, Vacasa seemed to try and make things right and listened to our concerns.
Tim H.
Séjour de 7 nuits en août 2025