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Reviews of Rimrock Resort Hotel Banff

4 out of 5
Rimrock Resort Hotel Banff
300 Moutain Avenue, Banff, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 969 out of 1287 reviews" "
Rating 8 - Good. 206 out of 1287 reviews" "
Rating 6 - Okay. 61 out of 1287 reviews" "
Rating 4 - Poor. 31 out of 1287 reviews" "
Rating 2 - Terrible. 20 out of 1287 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

sivakumar

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place lots of activity food and relaxation options.
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 28, 2024
Thank you! We appreciate it.

10/10 Excellent

Micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an absolutely wonderful honey moon. The staff was the best part they were amazing
Stayed 4 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 28, 2024
Thank you very much for choosing our resort to celebrate your honeymoon! We are thrilled to hear that you enjoyed your stay and appreciate your compliments on our service. We hope that we will have the pleasure of creating more memories with you in the future.

10/10 Excellent

Adeyinka

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything!
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 28, 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Amirali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and very helpful. The views are incredible. Eden is a must do if you are a foodie. The property needs some investment and renovation
Stayed 4 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 25, 2024
Thank you for leaving us such a positive review. We are delighted to hear you enjoyed Eden and our views. We can't wait to welcome you back in the near future!

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 25, 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

Merrill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated our 30th anniversary and couldn't have been happier. The staff were amazing. We ate at the Primrose and it was the perfect experience. We are now considering making this our annual get-a-way.
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 25, 2024
Thank you very much for the great review and recommendations. We are truly honored that you chose our resort to celebrate your 30th Anniversary and are delighted to hear that you enjoyed your stay. We appreciate your compliments to our staff as well as the Primrose dining room. We hope that we will have the pleasure of welcoming you back for a future stay.

10/10 Excellent

Peter, Grimsby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You don't need to leave the hotel for the day and can still have a good day. Amenities are great. The underground parking garage needs to either get expanded or there needs to be a gate or blockade to indicate when it is full.
Stayed 4 nights in Jan 2024
Response from The Rimrock Resort Hotel on Mar 22, 2024
Thank you so much for taking your time to share this. We appreciate your compliments to our facilities and amenities and thank you for your feedback about our parkade. We hope to welcome you again in the future!

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 22, 2024
Thank you for taking your time to give us a perfect score! We are delighted.

10/10 Excellent

Prashanth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rimrock is at a location which is worth opting for your trip. It was close to few hotspots and at a good elevation. Room was a little smaller but still worth it for 3 people. Service was impeccable! We didn't get a No for our requests. There are facilities for all ages. Highly recommend it. It had the feeling of luxury, great view from the room and dining hall, quiet, kid-friendly and certainly Great value for our money.
Stayed 3 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 22, 2024
Thank you so much for taking your time to share this. We will make sure to pass on your compliments to our team. We hope to welcome you again in the future!

10/10 Excellent

Marrett

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 19, 2024
Thank you! We appreciate it.

6/10 Okay

Donovan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on Mar 19, 2024
Thank you for taking the time to rate your experience. We noticed that your rating is below our standards and we would like to look into what did not live up to your standards. Please reach out to us directly if you would like to discuss your experience further.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous hotel.
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 18, 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this resort. We upgraded our room and the panoramic view was incredible. All the staff were extremely helpful and friendly, going above and beyond. We had dinner at the Eden and the entire evening was perfect. We did a lot that weekend and the hotel was perfectly situated halfway between all of our activities (lake Louise and Canmore).
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 18, 2024
Thank you very much for the great review. We are glad that you enjoyed your experience at our resort and hope to welcome you back soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on Mar 18, 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service!
Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on Mar 15, 2024
Thank you so much! We appreciate your compliments and 5 star rating.

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 18, 2024
Thank you for taking your time to give us a perfect score! We are delighted.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 15, 2024
Thank you so much for the perfect rating! We truly appreciate it!

6/10 Okay

Vanessa

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 15, 2024
Thank you for taking your time to give us a perfect score! We are delighted.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on Mar 15, 2024
Thank you for the great score! We truly appreciate it.

6/10 Okay

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on Mar 5, 2024
Thank you! We appreciate it.

10/10 Excellent

Jacalyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Feb 2024
Response from The Rimrock Resort Hotel on Mar 1, 2024
We are so happy to heart it! We hope to welcome you back soon!

10/10 Excellent

Melissa

Travelled with partner
Beautiful hotel! Staff were friendly and accommodating. It was very quiet to sleep and was not interrupted once. Area is very close to the hot springs and the gondola, which is convenient. Would love to go back some day.
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 29, 2024
Thank you so much for your compliments on our resort and team! We would love to welcome you back in the future as well!

10/10 Excellent

Anastasia, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 28, 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

Jb

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 3 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 26, 2024
Thank you for taking your time to give us a perfect score! We are delighted.

8/10 Good

Keith

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was high class, clean, beautiful. Parkade is tight, especially on a busy weekend when there are not enough spots. Staff were very good, friendly and helpful. As with most hotels, drink prices in the lounge were excessive.
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 29, 2024
Thank you so much for taking your time to rate your experience. We are so happy to hear you enjoyed our service and found the property high class as well as beautiful. We are happy to see in your reservation that you did find a parking spot in our heated parkade. We look forward to welcoming you again in the future!

10/10 Excellent

Usman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff customer service was top notch!
Stayed 1 night in Feb 2024
Response from The Rimrock Resort Hotel on Feb 26, 2024
Thank you so much for taking the time to share this. We are delighted you found our customer service top notch!

6/10 Okay

Mike, St Albert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice but much too expensive. The parking lot is tight and inconvenient for $25 per night. The gym/spa/pool area are adequate. Carpets are worn and bubbling up. Overall, clean and comfortable rooms.
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 29, 2024
Thank you for taking your time to leave us a review. We are thrilled to hear that you enjoyed our Spa, fitness and pool facilities, as well as cleanliness of the rooms. Your feedback is much appreciated and has been shared with our team. We are excited for you to see what the future renovations will bring and hope that we will have the pleasure of welcoming you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place.
Response from The Rimrock Resort Hotel on Feb 26, 2024
We are so happy to hear it. We feel the same way too!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 28, 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 26, 2024
Thank you! We appreciate it.

10/10 Excellent

Kai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels that I have ever stayed!
Stayed 4 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 26, 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Kaiden

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of course, the property itself is unique due to its location, which also provides tranquillity. The staff was excellent regarding their care from the beginning to the end of the stay. The amenities like the pool, small outdoor skating rink, spa, and coffee shop heightened the experience and improved the stay's functionality. Relative to the other high-class hospitality venues in the Banff area, such as the Fairmont Banff Springs, the yielded value of the Rimrock Resort is superior. However, the spa offerings definitely were a little steep. Overall, the stay was fantastic, and I can see myself returning. I recommend giving the resort a try.
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 29, 2024
Thank you for taking your time to leave us a review. We are thrilled to hear that you enjoyed our location, amenities and tranquillity. Your feedback is much appreciated and has been shared with our Spa team. We can not wait to welcome you back in the future and make more memories with you!

10/10 Excellent

Mohammed

Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Mar 20, 2024
Thank you for the great score! We truly appreciate it.

10/10 Excellent

Adeyemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Rimrock Resort Hotel on Feb 23, 2024
Thank you very much for taking the time to leave a rating. We truly appreciate your five stars.

10/10 Excellent

maria donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and spectacular mountain view
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 23, 2024
Thank you very much for taking the time to leave a positive rating. We hope to welcome you back soon.

10/10 Excellent

Jessica Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay with the most unreal views of the mountains. When we go again, we will for sure be staying there again. Amazing staff, nice hotel with great views.
Stayed 4 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 23, 2024
Thank you so much for your perfect rating. We are glad that you enjoyed your experience at our resort and hope to welcome you back soon.

4/10 Poor

Vishav partap

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
property is old, tv didn't work initially, tech. has to come and fix cables. Shower didn't work, tech. has to come and fix. Door closer was broken. Customer service was great though, over priced.
Stayed 1 night in Feb 2024
Response from The Rimrock Resort Hotel on Feb 29, 2024
Thank you for taking your time to leave us a review. We are very sorry to hear about the technical dificulties you experienced during your stay. Thank you for letting us know and giving us the opportunity to follow up with you during your stay. We hope we will have the pleasure of welcoming you back in the future.

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from The Rimrock Resort Hotel on Feb 20, 2024
Thank you! We appreciate it.

10/10 Excellent

Jessie

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Rimrock Resort Hotel on Feb 20, 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in Feb 2024
Response from The Rimrock Resort Hotel on Feb 23, 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff The experience with the Birds of Prey Foundation was fabulous. Well done to Colin and his team
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 23, 2024
Thank you! We appreciate it.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beauty makes up for the inconvenience
Stayed 5 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 23, 2024
Thank you! We appreciate it. However, we would love to welcome more information on the inconvenience you experienced if you would be willing to contact us directly.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Can hear other guests in the rooms but overall very nice.
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 23, 2024
Thank you for the great score! We truly appreciate it.

8/10 Good

Horatio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rimrock is a great place to relax, and unwind.
Stayed 1 night in Feb 2024
Response from The Rimrock Resort Hotel on Feb 23, 2024
We are delighted to hear you thought so. Thank you for the great score!

10/10 Excellent

Lyubov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and resourceful, excellent service. Views are stunning! Resourceful hotel with many things to rent with free of charge. Great guidance to nearby destinations.
Stayed 5 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 23, 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Kyla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 16, 2024
Thank you! We appreciate it.

10/10 Excellent

Starlynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing more amazing than views is the staff!
Stayed 5 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 16, 2024
Thank you! We appreciate it.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful romantic getaway
Stayed 1 night in Feb 2024
Response from The Rimrock Resort Hotel on Feb 16, 2024
We are delighted to hear you thought so. Thank you for the perfect score!

6/10 Okay

Marc-André

Stayed 1 night in Feb 2024
Response from The Rimrock Resort Hotel on Mar 20, 2024
Thank you for taking the time to rate your experience. We noticed that your rating is below our standards and we would like to look into what did not live up to your standards. Please reach out to us directly if you would like to discuss your experience further.