Note fondée sur 989 évaluations vérifiées
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
Avis Expedia vérifiés
par gaetan
très bien
Publié le 11 janv. 2017 sur Hotelstrès beau petit village alpin
Commentaires de Gestion de l’hôtel
13 janv. 2017 par General Manager, Gestion de l’hôtel
Merci Gaetan!
David
Recommandé
pour Tout le mondepar un voyageur vérifié de otterburn park, Quebec
Tres belle chambre en plein centre de l'action
Publié le 3 août 2016Nous avons beaucoup apprecie l'offre d'activites offert.
par Alexandre de Paris
Bon break sur la route!
Publié le 10 août 2015 sur HotelsEn plein centre de Sun Peaks, une très bonne étape avec piscine entre Whistler et Jasper pour se ressourcer. La station est très calme l'été, l'hôtel est nickel, la piscine très agréable, le personnel très serviable. Rien à dire sinon que l'adresse est de qualité.
Chambres avec 2 lits doubles parfaite pour une famille.
Commentaires de Gestion de l’hôtel
18 août 2015 par David, Gestion de l’hôtel
Merci pour vos commentaires au sujet de ton experience ici a l'hotel.
David
par un voyageur vérifié
Publié le 10 mai 2024
Lovely hotel with a great bar we loved our stay..parking is expensive at $33 a night
par un voyageur vérifié
Publié le 9 mai 2024
Staff was very welcoming. Beautiful and comfortable room. Great amenities. We were there in the early spring and there were still lots of dining options and things to do.
par un voyageur vérifié
Publié le 9 mai 2024
We were the only ones in the hot tub and pool. Quite
par un voyageur vérifié
Publié le 9 mai 2024
The staff at check in were incredibly rude. We were locked out from the parking garage, they hit us with parking fees that were not advertised and there is literally no one else on property and they tried to say they didn’t have a clean room available. Very disappointed. Won’t be returning.
Commentaires de Gestion de l’hôtel
9 mai 2024 par Front Office, Gestion de l’hôtel
Dear Mr. FischerUpon reading your review, it is obvious on this particular occasion we did not uphold the usual standard for which we are known, and wish to offer a sincere apology for the shortfalls you encountered during your stay with us. The parking rates are well posted within the amenities description on Expedia as well as on our own website and confirmation email you received. We provide heated, underground gated parking with direct access to the hotel and elevators to and from your guest room. We also offer Valet parking and EV charging at additional fees. Alternatively, you can park in a Sun Peaks Resort parking lot in the resort. There is still a parking fee, while less than the hotel parking, it is a surface gravel lot approximately 1.5km from the hotel. We offer packages on our website that include parking for your next visit Your feedback is valued and allows us to continually monitor and improve service standards and we appreciate the time you have taken to do so. It would certainly not be my wish to offer justification or find excuses – only to offer once again a sincere apology. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
par un voyageur vérifié
Publié le 6 mai 2024
Great stay beautiful and perfect location!
Commentaires de Gestion de l’hôtel
9 mai 2024 par Front Office, Gestion de l’hôtel
Dear Kayley,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Warm Regards,Sun Peaks Grand & Conference Centre
par un voyageur vérifié
Publié le 28 avr. 2024
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Front Office, Gestion de l’hôtel
Dear BirinderDear ,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Best Regards,Sun Peaks Grand & Conference Centre
par un voyageur vérifié
Publié le 21 avr. 2024
This property is older with beautiful wood detail. The outside pool is lovely.
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Front Office, Gestion de l’hôtel
Dear BrendaThank you for taking the time to share your comments from your stay with us. We truly appreciate your feedback and will share your comments with our team.Your feedback is valued and allows us to continually monitor and improve service standards and we appreciate the time you have taken to do so. Hope you will give us another chance to impress you. We look forward to welcoming you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
