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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Water park
Terrace/patio

Guest reviews

4.3 out of 5 Excellent
464 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Free airport shuttle
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationLost City1 min walk
Popular LocationThe Valley of Waves14 min walk
Popular LocationThe Gary Player Golf Course5 min drive
AirportPilanesberg (NTY-Sun City)18 min drive

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  • Luxury Twin Room

    4.4/5 guest room rating

    Room amenities

    • 387 sq ft
    • Sleeps 2
    More detailsLuxury Twin Room
  • Junior Suite

    4/5 guest room rating

    Room amenities

    • 753 sq ft
    • Sleeps 2
    More detailsJunior Suite
  • Superior Luxury Room

    4.4/5 guest room rating

    Room amenities

    • 495 sq ft
    • Sleeps 2
    More detailsSuperior Luxury Room
  • Superior Suite

    Room amenities

    • 947 sq ft
    • Sleeps 2
    More detailsSuperior Suite
  • Paraplegic Room

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 2
    More detailsParaplegic Room
  • Superior Luxury Pool Facing Room

    3.6/5 guest room rating

    Room amenities

    • 548 sq ft
    • Sleeps 2
    More detailsSuperior Luxury Pool Facing Room
  • Superior Luxury Family Room

    4.4/5 guest room rating

    Room amenities

    • 495 sq ft
    • Sleeps 4
    More detailsSuperior Luxury Family Room

About this area

Sun City

The Palace of the Lost City at Sun City Resort is located in Sun City. The Valley of Waves and Lost City are local attractions and The Gary Player Golf Course is worth checking out if an activity is on the agenda.
Visit our Sun City travel guide
View in a map
Popular Location

What's nearby

  • Lost City - 1 min walk
  • The Valley of Waves - 14 min walk
  • The Gary Player Golf Course - 5 min drive
  • Sun City Casino - 5 min drive
  • Mogwase Shopping Center - 34 min drive

Restaurants

  • Crystal Court — 1 min walk
  • The Grill Room — 1 min walk
  • Ocean Basket - 9 min walk
  • Bocado - 17 min walk
  • RocoMamas - 4 min drive

About this property

The Palace of the Lost City at Sun City Resort

5-star, family-friendly hotel near The Valley of Waves
Along with 3 restaurants, this hotel has a full-service spa and a golf course. Free WiFi in public areas, a free airport shuttle and a free casino shuttle are also provided. Additionally, a casino, free water park access and an outdoor pool are on-site. All 335 rooms offer free WiFi, 24-hour room service and TVs with cable channels. Guests will also find minibars, separate bathtubs and showers and coffee/tea makers.
The Palace of the Lost City at Sun City Resort offers 335 forms of air-conditioned accommodation with minibars and a safe. Televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers.

This Sun City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can experience the thrill of a safari, and enjoy recreation facilities including 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Royal Salon has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: ZAR 65 per night
  • Valet parking: ZAR 65 per night
  • Free 24-hour return airport shuttle
  • Airport shuttle on request
  • Free local area shuttle
  • Free casino shuttle

Food and drink

  • 3 restaurants and 3 coffee shops
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • Arcade/games room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Free water park access
  • Full-service spa
  • Game/wildlife drives
  • Game/wildlife viewing
  • Health club
  • Hiking/biking trails
  • Mini golf
  • Motor-boating
  • Motorised watercraft
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Playground
  • Safari
  • Sauna
  • Segway hire/tours
  • Shopping
  • Steam room
  • Waterskiing
  • Zip-lining

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free area shuttle
  • Free water park access
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Supervised childcare/activities (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 51 casino gaming tables
  • 700 casino slot machines
  • 2 casino VIP rooms
  • Casino
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in between 2:00 PM and midnight
Minimum check-in age - 16

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: ZAR 65 per night
  • Valet parking fee: ZAR 65 per night
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
Palace Lost City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
Palace Lost
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Sun City
The Palace of the Lost City at Sun City Resort Hotel Sun City

Frequently asked questions

Can I cancel my reservation for free at The Palace of the Lost City at Sun City Resort and receive a full refund?
Yes, The Palace of the Lost City at Sun City Resort offers free cancellation on select room rates, because flexibility matters! Please refer to The Palace of the Lost City at Sun City Resort cancellation policy on our site for more details about any exclusions or requirements.
Does The Palace of the Lost City at Sun City Resort have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is The Palace of the Lost City at Sun City Resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Palace of the Lost City at Sun City Resort?
Self-parking is available for ZAR 65 per night. Valet parking is available for ZAR 65 per night.
What time is check-in at The Palace of the Lost City at Sun City Resort?
Check-in is from 2:00 PM to midnight. After-hours check-in is not available.
What time is check-out at The Palace of the Lost City at Sun City Resort?
Checkout is at 11 AM. Late checkout is available for a fee.
Does The Palace of the Lost City at Sun City Resort provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Where is The Palace of the Lost City at Sun City Resort located?
This family-friendly Sun City hotel is within a 15-minute walk of Lost City and The Valley of Waves. The Gary Player Golf Course and Sun City Casino are also within 1 mile (2 km).
4.3
Excellent
464 reviews
5 - Excellent
266
4 - Good
122
3 - Okay
39
2 - Poor
25
1 - Terrible
12

4.5/5

Cleanliness

4.3/5

Staff & service

4.5/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect sunshine getaway
Incredible location and facilities.
Stayed 4 nights in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

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