Suite, 2 Double Beds, Non Smoking
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Reviews of Comfort Inn Summerville - Charleston

2.5 out of 5
Comfort Inn Summerville - Charleston
1025 Jockey Ct, Summerville, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 199 out of 466 reviews" "
Rating 8 - Good. 143 out of 466 reviews" "
Rating 6 - Okay. 72 out of 466 reviews" "
Rating 4 - Poor. 29 out of 466 reviews" "
Rating 2 - Terrible. 23 out of 466 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kaylie

Business traveller, Travelled with partner
Clean and great helpful staff
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Horng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facility and service
Stayed 2 nights in Apr 2024
Response from dmd on Apr 7, 2024
Thank you for taking time to complete a review. I will pass the results on to our staff. We look forward to your next visit with us. Again, thank you and have a pleasant week.

10/10 Excellent

Patriya, bluffton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DMD on Apr 4, 2024
Thank you for your review. I will certainly pass it along to the reset of the staff. We look forward to your next visit.

10/10 Excellent

Brenton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, nice room, great service. What more can I say? Really good value in convenient location.
Stayed 1 night in Mar 2024
Response from MANAGER on Mar 13, 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Okay

Wendie

Travelled with group
Liked: Cleanliness, staff & service, amenities
the staff was great! i loved the noon checkout. liked the bathroom nite light and the bedside reading lights. the bed was ok, but not as comfy as in other hotels in the same class that i have stayed at recently. Room decor was very masculine, especially the rug and dark boxy wood headboard...as for a male business traveler...ie, not really inviting. my room was directly across from the elevator and restrooms on first floor so it was very noisy. but that is probably because it was an expedia booked room. although i have had great room placement before using same app.
Stayed 1 night in Mar 2024
Response from MANAGER on Mar 13, 2024
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

4/10 Poor

Alicia

The cleanliness of The room Was poor and the room had a bad odor
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Okay

Brianna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were so confy! Staff was always efficient and willing to accommodate our needs. Also the breakfast was very very good. Will definitely stay here again.
Stayed 2 nights in Feb 2024
Response from MANAGER on Feb 20, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Breanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice place for a quick weekend stay. Only issue we ran into were a few roaches but overall a clean place.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

danielle

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Manager on Jan 15, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees are very helpful, friendly
Stayed 2 nights in Dec 2023
Response from DMD on Dec 31, 2023
Thank you for taking time to complete a review. I would also like to thank you for your kind words. I will be sure to pass it along to the rest of the staff. Happy New Year!

6/10 Okay

david

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and dirty
Stayed 4 nights in Dec 2023
Response from Front Desk Manager on Dec 19, 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

denario

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very efficient and friendly. The facility was well cared for, and pleasantly decorated in the holiday season’s motif.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from dmd on Nov 21, 2023
Thank you for taking time to complete a review as well as the kind review. We look forward to your next stay. Again, thank you and Happy Thanksgiving.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as advertised
The pictures online did not reflect the condition of the room. It seemed dated and smelled musty and like cigarettes in the lobby and everything felt sketchy. We found dirty hand prints and smudges on the walls. Unfortunately the bathroom was the nicest part but I could not sleep in there.
Stayed 4 nights in Nov 2023
Response from FRONT DESK MANAGER on Nov 21, 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

2/10 Terrible

Derrick

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

George

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from DMD on Nov 7, 2023
Thank you for taking the time to complete this survey and for the great review. I will pass this along to our staff members. We look forward to your next stay with us. Have a wonderful day!

10/10 Excellent

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, amenities
A good value hotel It was clean with friendly stuff
Stayed 1 night in Oct 2023
Response from DMD on Oct 30, 2023
Thank you for taking time to complete a review. We appreciate you business and kind words. I will pass this along to our staff. We look forward to your next visit. Have a great day!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff, clean rooms, and very comfortable beds. We don't even look at other hotels.
Stayed 2 nights in Oct 2023
Response from DD on Oct 29, 2023
Thank you for taking time to complete this survey, as well as the kind words. I will be sure to pass this along to the staff. We look forward to your next stay with us. Again, thank you!

10/10 Excellent

Robbin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and stress free
Stayed 2 nights in Oct 2023
Response from Hotel Staff on Oct 28, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Okay

Whitley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need upgrade
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

4/10 Poor

Montcerrio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DmD on Sep 26, 2023
I would like to take this moment to thank you for completing a review. I will take this review and share with our staff. We will continue to work and improve to better serve you in future stays as well as other guests.Have a good day.

4/10 Poor

Eunan

Travelled with partner
Disliked: Staff & service
Internet did not work in my room. As soon as you say Expedia you don’t get a nice room. Bad Breakfast.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 18, 2023
Thank you for your review of our hotel, I have shared your comments with my IT Department to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price and close to everything.
Was just a one night stay but we were more than happy with the location, ease of check in and cleanliness of the hotel. Only drawback was the bed which was a little softer than my wife and I both like, but that's just a personal preference. OH - One more thing, don't confuse it with the Comfort Suites which is right around the corner!
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 12, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to our daughters apt.
Stayed 4 nights in Sep 2023
Response from Hotel Manager on Sep 11, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Good

Grady

Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

6/10 Okay

Christle

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 8, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

4/10 Poor

carla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
found a roach crawling out of the microwave and one crawling on the wall called front desk and they had no bug spray or another room to move me to. checked out next morning. took the bugs to the front desk in a platic bag
Stayed 2 nights in Aug 2023
Response from Front Desk Manager on Aug 31, 2023
Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 28, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 10, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Alex

Stayed 1 night in Jul 2023
Response from Hotel Staff on Aug 21, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property/bedrooms was very clean and comfortable. However, i think the mattresses needs to be updated. Other than that i definitely will use this hotel again.
Stayed 1 night in Jul 2023
Response from Meme on Jul 31, 2023
Thank you for taking the time to complete a survey. I will pass along the information provided regarding the mattress, as well as letting our Housekeeping staff know that their work hasn't gone unnoticed. We look forward to your next visit. Have a wonderful day.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean, very comfortable beds.
Stayed 4 nights in Jul 2023
Response from Hotel Manager on Jul 26, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Michael, Imperial

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t bad. Internet didn’t work
Stayed 1 night in Jul 2023
Response from LDD on Jul 19, 2023
Thank you for taking the time to complete a review. We hope we can be your hotel of Choice in future stays. I will pass the issue regarding the internet along to our provider.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Staff on Jul 1, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a very pleasant surprise. The price was good so perhaps my expectations were low. The front desk worker was very friendly and helpful. We came in so late that she was also there in the morning at breakfast. It's clear the hotel management takes pride in their property. It shows in the nice clean rooms, hallways and common areas. We would definitely stay there again. My only regret was that we stayed one night!
Response from Hotel Manager on Jun 27, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Summerville
The air conditioner was somewhat noisy.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 24, 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

10/10 Excellent

Melissa

Stayed 3 nights in Jun 2023
Response from Hotel Staff on Jun 24, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Good

Helena

Stayed 1 night in Jun 2023
Response from Hotel Staff on Jun 7, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Stayed 1 night in May 2023
Response from Hotel Staff on Jun 2, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Staff on May 31, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

8/10 Good

Pamela

Stayed 1 night in May 2023
Response from Hotel Staff on May 31, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Abigail, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the bed was comfortable. Good for a weekend stay.
Stayed 2 nights in May 2023
Response from Hotel Manager on May 14, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and very comfortable stay!
Stayed 3 nights in Apr 2023
Response from Hotel Manager on May 2, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Matthew

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
We arrived LATE 3am . We found cockroaches & a LITERAL HOLE IN BED in first room . We called asking for a new room . Didn’t have energy to find a new hotel . New room had snot on walls and mold on bathroom wall. Ended up staying rest of trip there and left a cleaning note for maid making them literally clean entire room while we were gone They ended up refunding me $100 from my $530 room 😬 I would definitely look at different options first
Response from Hotel Manager on Apr 25, 2023
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.

8/10 Good

Melvin

Stayed 1 night in Apr 2023
Response from Hotel Manager on May 17, 2023
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on Apr 24, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.