BBQ/picnic area

Reviews of TownePlace Suites by Marriott Suffolk Chesapeake

2.5 out of 5
TownePlace Suites by Marriott Suffolk Chesapeake
8050 Harbour View Blvd, Suffolk, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 77 out of 148 reviews" "
Rating 8 - Good. 40 out of 148 reviews" "
Rating 6 - Okay. 17 out of 148 reviews" "
Rating 4 - Poor. 6 out of 148 reviews" "
Rating 2 - Terrible. 8 out of 148 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, areas were kept clean, staff was very nice will revisit again
Stayed 3 nights in Dec 2023
Response from K. Martin on Jan 30, 2024
Andrea, We are so happy to hear that you enjoyed your stay with us! I'll be sure to share your feedback with the team. We hope to see you again soon.

10/10 Excellent

Allissia

Stayed 1 night in Dec 2023
Response from K. Martin on Jan 30, 2024
Allissia, Thank you for your score of our property. We are happy you were pleased with your experience here and we hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like a small apartment
Friendly staff. Very roomy, clean, double bedroom, nice kitchen area. Decent breakfast.
Stayed 2 nights in Dec 2023
Response from K. Martin on Jan 30, 2024
Thank you so much for taking time to share your feedback with us. I'll be sure to share your kind words with the team. We hope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and value.
Stayed 1 night in Dec 2023
Response from K. Martin on Jan 30, 2024
Kevin, Thank you so much for taking the time to share your experience with us. We are happy to hear you were pleased with your experience. We hope to see you again soon!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was awesome. Super clean. Staff way too kind and nice. Quiet. Comfty beds.
Stayed 2 nights in Dec 2023
Response from K. Martin on Jan 30, 2024
Maria, Thank you so much for taking the time to share your feedback with us. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 5th time staying at TownePlace. Great professional staff and location is great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from K. Martin on Jan 30, 2024
Thank you so much for taking the time to share your rating with us. We are glad to know you enjoyed your experience and we hope to see you again soon.

10/10 Excellent

ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from K. Martin on Nov 22, 2023
Ellen, Thank you so much for rating your recent stay with us! I'm glad to know it was a 10 out of 10. We hope to see you again soon!

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay was nice and clean. It is a very busy hotel especially on the weekends. The walls are super thin, and you will definitely hear your neighbors. If you want some quiet time, then ask to be in a room away from others.
Stayed 3 nights in Oct 2023
Response from K. Martin on Nov 22, 2023
Andrea, Thank you so much for your feedback about your stay. We really appreciate it. I'm happy your enjoyed your stay with us. I apologize for your noisy neighbors. Hopefully we'll see you again soon!

2/10 Terrible

Donna

They overbooked and canceled my two bedroom reservation when I arrived off of my flight. Putting us in a very bad situation as we were traveling with an elderly parent. They lied by contradicting in a cancellation letter that it was because of water damage. They offered no concession or refund or help in recovering our costs. They suggested Another hotel that was less than desirable, half the price, and not in the location we needed close to the Bickford assisted living facility that was in walking distance. We would have visited on a different day had we known ahead of time. They literally ruined our trip. The GM was no where to be found. The gal helping did not go the extra mile and was matter of fact about our displacement. But instead mentioned they were so full and overbooked from an apparent military convention. Yes Marriott put their profit over their people.
Stayed 1 night in Sep 2023

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I just needed a place to stay for the night in our way home from NC. This property was affordable, nice & clean and the staff was friendly.
Stayed 1 night in Sep 2023

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, absolutely no complaints!!
Stayed 1 night in Aug 2023

10/10 Excellent

sharon m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay
our one night stay was great. The employees were very friendly and helpful. Very nice quiet area, just off the main roads.... Room and bed was perfect.
Stayed 1 night in Jul 2023

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Marriott hotel experience ever! The noise started at 4:30 a.m. each day to 6:30 a.m. Cabinets slamming, shelves slamming...all sounds emanated from the downstairs area. We stayed nearly a WEEK and they NEVER cleaned the room! They are using "pandemic rules" that they "spot clean the room." We checked in on a Saturday and they stated the room would be cleaned on Monday. They didn't touch the room. There was tons of dust on top of the computer desk and behind the night stands. It was truly disgusting. Spring cleaning apparently isn't on the mind of this MARRIOTT branded hotel! It took them 2 days to clean a cranberry juice spill in the main hallway. The room had little micro bugs (looked like some sort of mosquito) in it. The air vents on the HVAC were dirty and the carpet was dirty. The carpet had not been cleaned of a pet crap stain. It is amazing to me that this property can keep the "MARRIOTT" branding when it is being so poorly managed. Truly pathetic. No daily maintenance on the swimming pool area. We have stayed at Marriott Hotels for 25 years. NO MORE! That's it. This hotel is epitomizing the MARRIOTT HOTEL BRAND'S "RACE TO THE BOTTOM." CONGRATULATIONS !!!!!!! We have stayed at MOTEL 6 chain hotels and ECONO LODGE hotels that were CLEANER than this property!!!!!
Stayed 6 nights in Jul 2023

10/10 Excellent

Jeffrey

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suffolk stay
Awesome place for business or restaurant nice and quiet and lots of nearby places to eat….
Stayed 1 night in Jun 2023
Response from K. Martin on Jun 30, 2023
Jeffrey, Thank you so much for taking the time to share your recent experience with us. We are happy to know that you enjoyed your time with us. Hopefully we will see you again soon.

8/10 Good

Willis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around good trip
It was cool
Stayed 2 nights in Jun 2023
Response from K. Martin on Jun 30, 2023
Willis Thank you for taking the time to share your feedback about your recent stay with us. We hope to see you again soon.

10/10 Excellent

Arthur, Cary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was nice but the true gem is the staff. They treated us like family. I was blown away how nice the staff was during our stay. They knew my family names and gave great recommendations for activities in the area. Bases on my experience, I would definitely stay there again.
Stayed 2 nights in Jun 2023
Response from K. Martin on Jun 30, 2023
Arthur, Thank you so much for your kind words. We are incredibly happy to see that you've enjoyed your time with us and we hope to see you again soon!

10/10 Excellent

Delna

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and smell great
Stayed 1 night in May 2023
Response from K. Martin on Jun 30, 2023
Delna, Thank you so much for sharing your feedback about our recent stay with us. We hope to see you again soon.

8/10 Good

Hayden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
all good
Stayed 2 nights in Feb 2023

10/10 Excellent

Ananda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and friendly staff
All staff that I encountered were super nice and professional!! Hats off to the front desk staff for always being so pleasant
Stayed 4 nights in Dec 2022

10/10 Excellent

Edith

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Oct 2022

8/10 Good

Omari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location for the event I attended and great customer service
Stayed 1 night in Sep 2022

10/10 Excellent

Samone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an all around great stay!
Stayed 1 night in Sep 2022
Response from K. Martin on Sep 6, 2022
Thank you so much! We are glad to hear you enjoyed your time with us. We look forward to seeing you next time.

2/10 Terrible

Marcos

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was charged double for the room when it was already paid for
Stayed 1 night in Aug 2022

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette of the room was very nice. I have no complaints.
Stayed 1 night in Aug 2022
Response from K. Martin on Sep 6, 2022
Thank you so much for your feedback. We're glad to know you enjoyed your time with us. Hopefully we'll see you again soon!

2/10 Terrible

Keith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On check in I had to wait an hour for the room to be ready. Room was dirty and outdated staff was rude
Stayed 1 night in Jul 2022

8/10 Good

Theodore R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and bedroom furniture large enough to store our belongings for the week. Clean towels every other day was a big plus. Close to the beach!
Stayed 6 nights in Jul 2022
Response from K. Martin on Sep 6, 2022
Thank you so much for sharing your feedback about your stay with us. We are glad you enjoyed your time and we can't to see you again!

6/10 Okay

stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Just ok
I think this hotel is used more for long term now, versus short term stays. We stayed here a couple of years ago and it was great, so that is why we booked again. This time unfortunately we had a hard time getting housekeeping to service our room. One woman at the front desk told me it is done every other day I was going to be hard, but ours was missed one day. So I specifically requested they knew it the next day and that lady at the front desk said they only service the rooms every seven days. I think there is some confusion going on. We just needed fresh towels maybe a vacuum, trash emptied and stuff like that, but never got it at all during our four night, five days day. Such a bummer!
Stayed 4 nights in Jul 2022
Response from K. Martin on Sep 6, 2022
Thank you so much for your Feedback about your recent stay. Towneplace Suites is designed for extended stay travelers but all are welcomed. Housekeeping services are set up to cater to our extended stay guests but can be customized by request. Hopefully we'll see you again soon.

8/10 Good

Equaisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except that First Lady with the bald gold hair she was very rude and did not acknowledge us as we walked in and when I asked her she was very cold and did not want to help with keeping my four year old cake cold while we waited to check in she is not professional I also filed a compliant about her if u don’t like ur job get a new one don’t take it out on guests that are spending their hard working dollars that’s plays a part in you being able to collect a pay check
Stayed 2 nights in Jun 2022

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay and i had the 2bd. Suite. The room was VERY clean and this may sound weir, but it had that clean smell , which is a plus for me. The staff were real nice too and they are kid friendly as well.
Stayed 1 night in Mar 2022
Response from K. Martin on Mar 30, 2022
Thank you so much for sharing your feedback about your stay! We are incredibly happy to know you have enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Daron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from K. Martin on Feb 15, 2022
Daron, Thank you for your feedback. We are glad to see that you had a good time during your stay and we hope to see you again soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice quite place. The staff was very nice and helpful and the room was very comfortable
Stayed 1 night in Dec 2021
Response from K. Martin on Dec 27, 2021
Richard, Thank you so much for taking the time to leave feedback about your stay. We are happy to know that you enjoyed your time with us and we hope to see you again soon!

4/10 Poor

Venisa, CARROLLTON

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
This property really needs a through cleaning and please updaye that nasty dinghy furniture. The hallway and my room smelled like mold. Yuck
Stayed 1 night in Dec 2021
Response from K. Martin on Dec 22, 2021
Thank you so much for your feedback Venisa. I have shared with our team to ensure we make the necessary improvement for better guests experience. As always, thank you for your stay and we hope to see you again soon,

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I Paid Travelocity for a room and when i arrived at the hotel the kind receptionist lady told me they were fully booked. Then a hour later the hotel calls me and said a room was now free. After my stay at the hotel i looked at my bank account and i was charged full price from Travelocity and full price from the hotel. I was charged TWICE. I called both Travelocity and the hotel about the problem and the hotel told me to call Travelocity and Travelocity said they would send me a email and give me my money back but no email no money!!!!!!!!!
Stayed 1 night in Aug 2021
Response from Kevon Martin on Sep 9, 2021
Hello, I sincerely apologize about the confusion. If this has not been taken care of please feel free to reach out to me directly at the hotel and I will do my best to assist you with this.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Did not receive room cleaning and had to go to get fresh clean towels
Stayed 6 nights in Jul 2021
Response from K.Martin on Sep 9, 2021
Thank you so much for taking the time to leave your feedback. I am glad that you enjoyed your stay with us. I apologize that housekeeping services were not fully explained to you. Hopefully we will see you again soon!

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
I had a reservation at Town Suites because it was pet friendly. Called around 11:30am prior to arrival hoping to check in around 12:30. Staff said housekeeping came in a 10:00 and the room would not be ready until 2:30 or 3:00. I ran errands and tried again at 1:30. Was told there were no rooms ready. Left and received a call around 2:30 that my room had mechanical issues and I was transferred to the Courtyard next door. Guess what? No pets allowed. I had to scramble to find someone to watch my dog at great inconvenience. The Courtyard was a smaller room and showed it’s age but was clean enough. The experience left me frustrated. I’ve never had this problem with any other Marriot I’ve stayed with. Oh well, I guess Covid and government handouts played heavily into it.
Stayed 1 night in Jul 2021
Response from K.Martin on Jul 20, 2021
Thank you so much for your feedback about your stay. We do our best to try to make the guest experience as smooth as possible and unfortunately we weren't able t accomplish that during your stay. Please accept my sincerest apologies. We hope you will give us an opportunity to make it right in the future. Stay safe.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay ! Near everything I needed to be ...all employees where super nice and helpful
Stayed 2 nights in Jun 2021
Response from K. Martin on Jun 22, 2021
Thank you so much for taking the time to leave feedback about your stay. We are extremely happy to know that you enjoyed your stay with us. I will be sure to pass on your kind words to the team. We hope to see you again soon.

2/10 Terrible

Pamela

Travelled with family
Disliked: Staff & service
Dissatisfied customer
When I got to the hotel my suite had been canceled. They took upon themselves to give me a room at the courtyard. I was pissed to say the least. The suite was for my daughter bridal party
Stayed 1 night in May 2021
Response from K.Martin on May 14, 2021
Hi Pamela, I am so sorry that your stay was not as smooth as we would have liked. Unfortunately, we do at times have circumstances beyond our control that requires us to put rooms out of order. I apologize that we weren't able to find a solution you were happy with. Hopefully you will give us another opportunity to make things right.Thank you so much for sharing your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice property. Furniture could be updated. A bit worn and banged up. We had a two bedroom which was great. Made it comfortable for 4. Staff was very accommodating and awesome. Friendly and answered questions quickly. We were ther
Stayed 5 nights in Apr 2021
Response from K.Martin on May 5, 2021
Thank you so much for your feedback. We always love to hear how the experience is. I'm happy that we were able to share our hospitality with you and we hope to see you again if you are ever in the area.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is ok and very clean. However, an employee by the name of Sophia is rude, disrespectful, and seems to be annoyed at the thought of helping a cuatomer. I never agreed to an advance payment and gave a credit card for them to place a hold. The intention was to then pay the full amount with a different card as their front desk placard suggests.They ended up charging the advance payment and only allowed me to pay the second day with a different card. My annoyance is from the lack of communication and the unwillingness to help.
Stayed 2 nights in Apr 2021
Response from K.Martin on Apr 8, 2021
Thank you so much for your feedback. I apologize that you encountered an issue with one of our desk clerks. I have shared your feedback with her and the team in order to shine light on the importance of guest experience. I apologize for any confusion with your method of payment. We do authorize all cards after 6 PM on the date of arrival to guarantee reservations. You may change the method of payment at any time. Thank you again for your stay and we hope to see you again soon.

10/10 Excellent

Joseph

Stayed 20 nights in Nov 2020

10/10 Excellent

shawn, houston tx

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff. Was clean only down fall was they need more trash bags in the rooms
Stayed 2 nights in Jul 2020

8/10 Good

Mikaela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Nicki and Cindy at the front desk were very nice and helpful. My room was clean and comfortable. There is no sponge at the sink though. BYOSponge. My only complaint (and this is pretty standard for a hotel) was my wall neighbor watched Forensic Files until 3am and despite the hosts very soothing voice, it kept me up. Probably solved 5 murders though.
Stayed 5 nights in Jul 2020

8/10 Good

Javonn, North Carolina

Travelled with family
Liked: Cleanliness, property conditions & facilities
this is a nice place for a family room is small but ok for the price. Resonalbly priced located in good area to most restaurants
Stayed 2 nights in Jul 2020

10/10 Excellent

Darlene, Las Vegas, Nevada

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for our family as we moved from VA. Plenty of room for four of us and our cat.
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, nice area and close to stores and restaurants.
Stayed 2 nights in Jun 2020