Reception

Reviews of Hilton Garden Inn Chesapeake/Suffolk

3 out of 5
Hilton Garden Inn Chesapeake/Suffolk
5921 Harbour View Blvd, Suffolk, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 506 out of 874 reviews" "
Rating 8 - Good. 234 out of 874 reviews" "
Rating 6 - Okay. 83 out of 874 reviews" "
Rating 4 - Poor. 30 out of 874 reviews" "
Rating 2 - Terrible. 21 out of 874 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Anthony

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have my reservations.!
Stayed 1 night in Mar 2024

10/10 Excellent

Myra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice place to stay.
Stayed 1 night in Mar 2024

6/10 Okay

Samantha

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The check in staff was amazing and courteous, as was the manager however the cleaning staff were beyond rude. We didnt ask for housekeeping because we had our dog with us however we received nothing but dirty looks every single time we would go to use the elevator. Half of the outlets in our room were non-functioning which was inconvenient and the outdoor area could use a good clean. Cigarette butts everywhere as well as trash. We ended up leaving a day early, not the hotels fault but we had a group of children running up and down the halls which caused our dog to bark and harass our neighbors. Overall 5/10 experience.
Stayed 5 nights in Mar 2024

8/10 Good

Apryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints at all.
Stayed 1 night in Feb 2024

8/10 Good

Justiina, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Leslie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jim

Liked: Amenities
Helpful staff. Convenient location. Good breakfast selection
Stayed 1 night in Jan 2024

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We got stuck on the elevator with no free night stay or anything for it
Stayed 1 night in Jan 2024

10/10 Excellent

Lori, Littleton

Travelled with family, Business traveller
Good location
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra, District Heights

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, both at the desk and the dining room. Would stay there again if in the area. Room was clean and spacious with Microwave, TV and refrigerator.
Stayed 2 nights in Jan 2024

10/10 Excellent

Catharine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kernell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jennifer

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
The hotel was relatively new in a nice, convenient location near shopping and restaurants. It had nice amenities like a restaurant and bar albeit very small, a pool, fitness center and clean, spacious rooms. However, the rooms were cheaply built and the service was mostly terrible except for Claire who worked the bar and restaurant. Everyone else was either rude or indifferent and completely unhelpful. There was rain the night we stayed and the TV didn't work in my room, yet the bar TV worked just fine. Fromt desk didn't care and didn't help. The pillows were like stones and the bathroom fixtures didn't fit well. But it served our purpose which was a warm, safe place to stay for one night so i didn't have to keep driving in the dark rainstorm. The food wasnt great but it there so that was a plus in a storm and Claire did her best make it better.
Stayed 1 night in Dec 2023

8/10 Good

MICHELLE

Stayed 1 night in Dec 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast should be free with a room
Stayed 1 night in Nov 2023

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, amazing staff.
Stayed 1 night in Nov 2023

10/10 Excellent

terri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a little hidden gem. It is a little dated but very clean, staff were great and it is so convenient to stores, eateries and close to highway. I will stay there again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay. The hotel was clean, comfortable, and well maintained. The bedding was super comfortable. For an additional $10, my wife and I enjoyed a prepared to order breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Amonie, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not worth it
King bed with 3 pillows. Rooms lighting was terrible along with the bed. Wasn't a dump, but not worth $275 a night.
Stayed 1 night in Sep 2023

10/10 Excellent

Tomeica l

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
The staff helped immediately with a small issue I had, they were polite, kind and extremely hospitable. Room was clean, complimentary breakfast great...I would recommend this hotel to everyone!
Stayed 3 nights in Sep 2023

4/10 Poor

Tresa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Terrible check in
Check in was horrible. It took 30 minutes to check in and there was only one person ahead of me. The girl at the counter didn’t seem to know what was going on. It was 12:30 am and there were 5 total people in line waiting for her. Got in the room, TV didn’t work, two towels for a two people two day stay. I bought a drink out of your pantry and it had been opened. Found that out once I got in the room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023

8/10 Good

Katina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only issue I had with the property is that the hot water doesn't get hot. It was lukewarm and took a long time to even get to that temperature. The water wasn't hot enough to get your wash rag nice and sudsy with soap.
Stayed 1 night in Sep 2023

6/10 Okay

Bonnie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Unpleasant staff members at breakfast perhaps bad management of front.
Stayed 1 night in Sep 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To no fault of the hotel - there were doors slamming on my floor until almost 1 am. The beds, however, are under the hotels control and we're very firm. If you're looking for that, this is perfect for you! I'm used to less firm beds so I woke up a bit sore from it. Otherwise the stay was very pleasant! Clean, very well maintained.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, curtains torn, hole in bathroom door. Worse Hilton experience!
Stayed 1 night in Sep 2023

10/10 Excellent

Velvet, SUFFOLK

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 1 night in Aug 2023

8/10 Good

Not Provided

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Bernell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Arlene

Liked: Staff & service
I found the room to be less than clean. But we paid extra for the breakfast which was delicious even tho the wait staff of one was pretty overwhelmed with the crowd at breakfast.
Stayed 1 night in Aug 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture needs to be updated. And it could use a fresh coat of paint.
Stayed 3 nights in Jul 2023

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Shepard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, and quiet. Pleasant stay.
Stayed 1 night in Jul 2023

8/10 Good

Cheryl

Stayed 1 night in Jul 2023

10/10 Excellent

Cathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quality of the hotel and the friendly staff. The rooms were clean. Some of the shower gel, shampoo dispenses were nearly empty. But the overall stay was great! I will look forward to returning..
Stayed 2 nights in Jul 2023

6/10 Okay

Marian

Liked: Staff & service
Disliked: Cleanliness
My room was outdated. There were old brown stains in the ceiling from the roof leaking.
Stayed 5 nights in Jul 2023

6/10 Okay

Samantha

Stayed 1 night in Jul 2023

8/10 Good

Carlos

Stayed 2 nights in Jul 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Great hotel, great service! The kids went in the pool but we didn’t stay in it long. The chlorine smell was very heavy in the air it was enough to burn your eyes. The hot tub was way too hot. Breakfast was good and the stay was good.
Stayed 1 night in Jul 2023

2/10 Terrible

Melissa

Stayed 1 night in Jul 2023

4/10 Poor

Chelsea

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We stayed 2 nights and had expectations for the "Hilton brand" and we could've stayed at holiday inn for a lot less money with same results. The pillows and bedding were terrible, the hotel was not a hilton standard.
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a corporate location.
Stayed 2 nights in Jul 2023