Standard Room, 1 Queen Bed, Accessible, Non Smoking
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Reviews of Comfort Inn East

2.5 out of 5
Comfort Inn East
440 Second Ave N, Sudbury, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 360 out of 1003 reviews" "
Rating 8 - Good. 403 out of 1003 reviews" "
Rating 6 - Okay. 147 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Monique

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office on Apr 23, 2024
Hello Monique, thank you for taking the time to complete a review. We appreciate your feedback and we're glad you enjoyed your stay. Hope to see you again. Take care!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing everything was goid
Stayed 1 night in Apr 2024
Response from Kurt Thuot on Apr 21, 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay here with us and hope to see you again soon.

6/10 Okay

Yvonne

Liked: Cleanliness
Hard to find entrance due to construction. No signal on tv. Patio door convenient with dog.
Stayed 1 night in Apr 2024
Response from Kurt Thuot on Apr 18, 2024
We really appreciate and value your trusted feedback and we are happy you enjoyed your stay! Hope to see you again. Take care!

8/10 Good

Marie Claire

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office on Apr 18, 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay here with us and hope to see you again soon.

10/10 Excellent

Karen

Business traveller
Clean, quiet. Love that it had a microwave and a mini fridge. Newly decorated. Well stock decent breakfast. Glad I stayed there.
Stayed 1 night in Apr 2024
Response from Front Office on Apr 13, 2024
We appreciate your feedback and we are glad you enjoyed your stay. Looking forward to seeing you again. Take care!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location for my purposes.
Stayed 1 night in Apr 2024
Response from Front Office on Apr 10, 2024
We're glad you enjoyed your stay and appreciate your feedback. We look forward to seeing you again!

8/10 Good

Yifei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good hotel
Stayed 1 night in Apr 2024
Response from Kurt Thuot on Apr 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Penny

Travelled with family
Disliked: Staff & service, property conditions & facilities
New carpet in rooms. Terrible toxic smell! Had to sleep with windows open during winter. Staff could not accommodate another room. Very disappointed for two nights.
Stayed 2 nights in Mar 2024
Response from Kurt Thuot on Apr 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was under renovations but did not affect the stay. The room was clean, breakfast was good
Stayed 2 nights in Mar 2024
Response from Kurt Thuot on Apr 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly checknin
Stayed 1 night in Apr 2024
Response from Kurt Thuot on Apr 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations, which appear to be mostly done, are very much appreciated and have updated this long-standing inn. The heating, all amenities, beds, comfort, were exactly what we needed for our stay. The breakfast was suitable for our needs, well-attended to by the staff, and stocked up well. As for parking, especially around this time of year, some sweeping of the lot and the walkways will be essential because of all the sand that's used during the year. All in all, no problems with this location.
Stayed 2 nights in Mar 2024
Response from Lisa White on Apr 1, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa White on Apr 1, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

6/10 Okay

Michael

Travelled with partner
Was told there was breakfast until 10 AM. I arrived at 9:33 and was told they were done serving. 10 AM is only weekends. So no breakfast for me. Minor detail for some but knowing it’s a Holiday I picked a place that included breakfast.
Stayed 1 night in Mar 2024
Response from Lisa White on Apr 1, 2024
Thank you for your valued business and feedback. We are sorry for the misunderstanding and that you missed breakfast. We hope you will give us another opportunity in the future to make your experience a better one.Lisa

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa White on Apr 1, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Efficient check in 😎
Stayed 1 night in Mar 2024
Response from Lisa White on Apr 1, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

2/10 Terrible

Matthew

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa White on Apr 1, 2024
Thank you for your feedback. I am sorry that you did not enjoy your stay and do hope you will return for us to change your mind.Lisa

10/10 Excellent

Janet

Stayed 2 nights in Mar 2024
Response from Front Office on Apr 13, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from Front Office on Apr 13, 2024
We appreciate your feedback and we are glad you enjoyed your stay. Looking forward to seeing you again. Take care!

10/10 Excellent

Zhong rui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 1 night in Mar 2024
Response from Lisa White on Apr 1, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have rated all 5 stars, however the property was under renovation at the front of the building, which made the aesthetics visually unappealing. Otherwise, our stay was great. Have booked a 2nd night.
Stayed 1 night in Mar 2024
Response from LISA WHITE on Apr 1, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient being right beside Ontario Northland
Stayed 2 nights in Mar 2024
Response from LISA WHITE on Mar 12, 2024
Thank you for your valued business and trusted feedback. We hope to see you again soon.Lisa White

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lisa White on Apr 1, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Judy, Guelph

Stayed 1 night in Mar 2024
Response from Lisa White on Apr 1, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

8/10 Good

Emily

Business traveller, Travelled with group
Had snacks in the lobby
Stayed 1 night in Mar 2024
Response from LISA WHITE on Mar 12, 2024
Thank you for your valued business and trusted feedback. We hope to see you again soon.Lisa White

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioner to noise.
Stayed 2 nights in Mar 2024
Response from Lisa White on Mar 8, 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

10/10 Excellent

Debbie

Liked: Property conditions & facilities
Poor TV channels. Not handicapped friendly and the pillows are awful. Beds were comfortable and the staff was friendly
Stayed 1 night in Mar 2024
Response from LISA WHITE on Mar 8, 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lisa White on Mar 8, 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

4/10 Poor

Denise

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LISA WHITE on Mar 8, 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

2/10 Terrible

Gail

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property is under renovation. We came in on a red eye and asked for a room away from the renovation noise so we could sleep. All they had was second floor. We had heavy luggage and there is no elevator. Sad to say I should have researched it more as a nice Marriott across the parking lot! Room wasn’t very clean
Stayed 3 nights in Feb 2024
Response from LISA WHITE on Mar 8, 2024
Thank you for your valued business. Unfortunately our ground floor sells quite quickly and we did not have a room for your there. We are sorry that you found our rooms not clean. We do have a double inspections process so we will look into the situation. Thank you for your feedback.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LISA WHITE on Feb 27, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location, friendly staff, clean room, great stay overall!
Stayed 1 night in Feb 2024
Response from LISA WHITE on Feb 27, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rates, close to shopping
Stayed 1 night in Feb 2024
Response from LISA WHITE on Feb 27, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Anton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Very awkward to get into the hotel but otherwise it was nice. They did do some renovation to this hotel since my last stay.
Stayed 1 night in Feb 2024
Response from LISA WHITE on Feb 22, 2024
Thank you for your valued business and feedback. We are happy that you enjoy your stay and hope to see you again soon.Lisa

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
convenient location and nice room
Stayed 1 night in Feb 2024
Response from Lisa on Feb 20, 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again soon!Lisa

8/10 Good

Willis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, nothing bad to say about the facility, the staff were excellent
Stayed 2 nights in Feb 2024
Response from Lisa White on Feb 20, 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again soon!Lisa

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from Lisa White on Feb 20, 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again soon!Lisa

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!! Clean and friendly staff!!
Stayed 1 night in Feb 2024
Response from LISA WHITE on Feb 20, 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again soon!Lisa

8/10 Good

Doran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
construction just finishing
Stayed 1 night in Jan 2024
Response from LISA WHITE on Jan 31, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay here with us and hope to see you again soon.Lisa

4/10 Poor

Mike

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cable was not hooked up Stain on the bed sheets No shampoo. Not likely to return
Stayed 2 nights in Jan 2024
Response from LISA WHITE on Jan 31, 2024
Thank you for your valued business. We are sorry that you did not enjoy your stay. I have shared your disappointment with our departments to help us improve in the future.Lisa White

10/10 Excellent

Brian T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Accommodation
The staff was super helpful, attentive. The ice water at the lobby was a great idea to have on hand for those who need a refreshing drink. The rooms were spacious and very clean. The heater in the room was functional. The beds were very comfortable. The pillows were super soft and cool on the skin.
Stayed 2 nights in Jan 2024
Response from LISA WHITE on Jan 31, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay here with us and hope to see you again soon.Lisa

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great especially the cleaning lady
Stayed 2 nights in Jan 2024
Response from LISA WHITE on Jan 31, 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay here with us and hope to see you again soon.Lisa

6/10 Okay

Christopher

Response from lisa white on Jan 11, 2024
Thank you for your valued business, We hope to see you again soon.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all was a great stay, was quiet on the weekend and clean. Downside for the price we paid, you think they would include a coffee machine in the room.
Stayed 1 night in Nov 2023
Response from Lisa White on Nov 30, 2023
Thank you for your valued business and feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa White

10/10 Excellent

Odyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lisa White on Nov 22, 2023
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and can hardly wait for your return.Lisa

8/10 Good

Terry

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Lisa White on Nov 30, 2023
Thank you for your valued business and feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa White

10/10 Excellent

Jo-Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and access shopping options
Stayed 2 nights in Nov 2023
Response from Kurt Thuot, Assistant General Manager on Nov 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

4/10 Poor

Manon

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Lisa White on Nov 30, 2023
Thank you for your valued business and feedback. We are sorry that you did not enjoy your stay and hope to see you again soon.Lisa White

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and convenient .
Stayed 1 night in Nov 2023
Response from Kurt Thuot, Assistant General Manager on Nov 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Riley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from lisa on Nov 2, 2023
Thank you for the valued business and trusted feedback. We are happy that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lisa on Oct 16, 2023
Thank you for your valued business and trusted feedback. We hope to see you again soon!Lisa White