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Reviews of San Marino Royal Hotel

3.5 out of 5
San Marino Royal Hotel
c. Arenales Nro. 13 (Central), Sucre

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 26 reviews" "
Rating 8 - Good. 11 out of 26 reviews" "
Rating 6 - Okay. 4 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

4.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, friendly helpful staff. Great location. Nice decor and courtyards. Laundry service was efficient though I garment was shrunk - though this was laundered by a third party service. Would recommend this hotel. Exceeded our expectations relative to budget

6/10 Okay

Verified traveller

Disliked: Room comfort
Old style in Sucre
A older but still nice hotel in the historic part of Sucre. Nice and clean, but an aging building (some will call it "charm"). Staff was nice.

8/10 Good

Tom, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean friendly hotel, right in centre .
Stayed here a week. Very good location, just beside main square. We were offered a room on streetside, but chose a rear room......but I don't think noise was very grea in any case. Clean , plenty hot water, daily room clean and fresh towels. Breakfast was fine. Nice stay, good value. ( across the street and to the right,on a corner, is a good old fashioned tea and cakes shop)

4/10 Poor

Robert, Canada

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hard as a rock
The issues started right when we got there. We were quoted one price and asked for an extra bed for our child because there was no option to book a room with two beds. The hotel never responded to my questions when I emailed them. My girlfriend called to confirm a room with two beds and when we got there, one bed. We were then informed that we would have to pay more because of the extra bed and so on and so forth. The bed was very hard and pillows like rocks. I stay at many hotels and have never written anything remotely like this. Sorry San Marino, you failed on this one.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Really fantastic stay, minus a few hiccups
I don't speak Spanish which can account for some of the issues in communication, but there are a few things I need to correct for hotels.com so they can correct their profile. This hotel DOES NOT provide roundtrip transfer service from the hotel and airport. You need to pay for one of the trips to the hotel and they will get the other one. Should be about 25-30 Bs. Also, there was an issue with my laundry, as the front desk staff forgot to pick it up from the cleaners the night before and I almost left the next morning without most of my clothes as the laundry closed at 6pm and opens at 8am. Someone from the hotel has to pick up the laundry and they "forgot." The taxi that was allegedly scheduled to take me back to the airport was also a no show, but there are plenty of cabs that pass on the street that once I got my clothes, I was able to get to the airport in about 10 mins. Other than that, it was a comfortable space, great continental breakfast, perfect location, hot strong showers, and overall very relaxing. Just double check with the front desk on anything you need for them to do for you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Michael, Grande Prairie, AB, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
Another disappointing overseas Expedia booking
On our first night, they put us in a room overlooking the loud street outside, meanwhile the entire hotel was very empty because we arrived on Christmas Eve. We asked for a quieter room for our other 2 nights, but the bed was so uncomfortable and hard, we didn't have a decent sleep. The hotel itself is quite nice but for the 3rd Expedia booking in a row, what was advertised on Expedia's website regarding facilities in the hotel, was incorrect. The sauna and steam room were under repair. And the wifi was not working so we ended having to spend $20 on phone calls home on Christmas Day, meanwhile we could have used our free app to call home.

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Sucre
I booked a single room and was given a twin room at no extra cost. The room was nice, clean, spacious, well maintained. The en-suite bathroom was also clean. The breakfast here is lovely! Freshly squeezed juices, teas, coffee, cereal, toast, biscuits. There is a nice roof terrace with a view of Sucre. The staff here were friendly and helpful. I really enjoyed my stay here! A few negative points: there is no safe/locked storage in the room, one day I found the window to my room (an internal window) had been left open presumably by staff. When I checked out I was given a price for two people because I'd had a friend visit and they believed she had stayed - this was eventually sorted out but was annoying... The hotel advertises a steam room and sauna but I was unable to find these, likewise they claim a restaurant, coffee shop/cafe, snack bar/deli - I didn't see any of these and my Spanish isn't good enough to discuss. There was coffee available in reception though.

10/10 Excellent

Francis Gauthier, Québec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great colonial hotel near the center
Great colonial hotel, with good personnal and nead the plaza 25 de mayo, center of Sucre. I highly recommand this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Marino Royal in Sucre, Bolivia
This Hotel was perfect close to everywhere Clean food was excellent Everything in this Hotel was perfect I will stay again in this Hotel

8/10 Good

ROBERTO

Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Antonia

Liked: Cleanliness
No es para 4 estrellas
El entorno del hotel es muy bonito ,pero no creo que sea lógico 4 estrellas para habitación que no tiene calefacción, secador,que no tiene ascensor. Iluminación pobre, ducha automática en la que el agua templada sale muy débil. El minibar vacío aunque hay letrero con precios
Stayed 1 night in Sep 2017

8/10 Good

Clément

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'hôtel était relativement propre (contaminants)
L'hôtel était bien situé nous permettant des déplacements à pied et pouvoir bénéficier de tous les attraits du centre-ville (restaurants, parcs services d'informations touristiques).

8/10 Good

Analia, bueno aires

Liked: Cleanliness
Disliked: Staff & service
Las camas son amplias, pero las arman con frazadas pesadas. El desayuno no es completo, la manteca rancia por falta de refrigeración. Son muy ruidosos, en la Suite Jr, se complica poder dormir después de las 6/7am

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impecable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションは最高。 設備は四ツ星ホテルだが、窓が建物の内側。 決済できる表記のあったダイナースクラブカードが使えなかった。

10/10 Excellent

JEAN PAUL PERREAULT, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bien situé
TRES AGRÉABLE

10/10 Excellent

Kristin, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
The location of the San Marino cannot be beat - mere steps from the plaza, dining and chocolate shops and within easy walking distance of many city sights. With a street-side room (incredibly loud) and a hard, narrow bed, we didn't sleep much, but a blockade kept the street noise to a minimum on the second night.

8/10 Good

Thomas, Mexico DF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Carmi

Liked: Cleanliness
Disliked: Staff & service, room comfort
colonial
un lugar muy colonial y acogedor. Les falta mejorar en el servicio ya que no nos recogieron del aeropuerto como quedaron ni tenían una persona que suba el equipaje. Al principio nos dieron una habitación muy oscura y húmeda, por lo que pedimos cambiar con otra que tuviera ventanas. Todo lo que muestran en Internet parece que corresponde solo a las habitaciones más caras.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
San Marino Royal Hotel
比較的新しいのか、全体的に奇麗な印象でした。内装もエレガントで豪華だったので、女性受けすると思います。 しかし、バスタブから水が漏れるなど、中南米のホテルにありがちな設備の甘さがありました。 スタッフの対応は丁寧で親切だったのですが、実際は根拠がないのに安請け合いしていたりするので、最終的には残念な感じです。 それでもボリビアのホテルとしては、かなりランクが高い方だと思います。満足できました。

8/10 Good

Romed, Weiach, Schweiz

Liked: Staff & service, room comfort
Schönes Hotel an zentraler Lage
Ich war eigentlich sehr zufrieden mit dem Service des Hotels und vorallem eine Mitarbeiterin an der Rezeption hat mir bei einem Spezialproblem ausserordentlich geholfen. Einzig schlecht fand ich, dass mein Zimmer während meinen zwei Nächten nie gemacht wurde, obwohl ich dis gemeldet habe und ein neues Handtuch dass ich angefordert habe wurde auch nicht geliefert. Wahrscheindlich ein Einzellfall und deshalb trotzdem sehr empfehlenswert da man auch in den Zimmern rauchen durfte!