Exterior

Reviews of Super 8 by Wyndham Strongsville/Cleveland

2 out of 5
Super 8 by Wyndham Strongsville/Cleveland
15385 Royalton Rd, Strongsville, OH

Reviews

7.0

Good

Rating 10 - Excellent. 213 out of 929 reviews" "
Rating 8 - Good. 296 out of 929 reviews" "
Rating 6 - Okay. 196 out of 929 reviews" "
Rating 4 - Poor. 113 out of 929 reviews" "
Rating 2 - Terrible. 111 out of 929 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location and amazing staff but rooms that were listed as non-smoking smelled of thick smoke. Bedspreads/tables/night stands all had cigarette burn marks. Priced cheap but definitely would not recommend staying here for the $20 or $25 we saved.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Maria,Thank you for choosing our hotel and for sharing your feedback. We appreciate your kind words about our location and staff. However, we apologize for any inconvenience caused by the smell in the non-smoking rooms. We strive to maintain a comfortable environment for all our guests and will address this with our housekeeping team. Your feedback is valuable to us as we continuously work to improve.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Douglas,Thank you for choosing our hotel for your stay! We're so glad to hear that you had a fantastic experience with us. If you have any suggestions for improvement, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Bienvenue

Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Bienvenue,Thank you for choosing our hotel for your stay! We are pleased to hear that you had a great experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another wonderful stay.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Avoid - extra pet fee!
Check in took about 15 minutes because the clerk kept futzing around. Advertised as pet friendly, but charged $25 extra for having a small dog in my room. Never seen a hotel do that, so can only assume it's a method of pocketing some extra cash.
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the check-in process. Our team strives to provide efficient service to all guests. Regarding the pet fee, it is disclosed on our website and during the reservation process to ensure transparency. Should you have any further concerns or questions, please do not hesitate to reach out to our management team.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly but the room was a little dirty. Especially the bed spread
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello David,Thank you for your feedback regarding our friendly staff. We apologize for any inconvenience caused by the cleanliness of the room, specifically the bedspread. We appreciate you bringing this to our attention and will share your comments with our housekeeping team for immediate improvement.

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel experience of my life ! I arrived late around 10 pm after driving all day. I checked in and went directly to bed after getting into the room. I wake up around 12:30 and I feel like my skin is on fire. I turn the light on and I have little red marks all over my body. (In all fairness I do have sensitive skin.) Half asleep I panicked and put my clothes back on, threw all my stuff back in the car and left. I went to another hotel nearby and purchased another room for the first night of my 4 night stay that I already paid for. I took a shower and went to bed finally around 2:30. Woke up the next morning absolutely fine. I have no idea what it was, but something in the bedding in this room caused this reaction. I return to the front desk in the morning to inform them of what happened and that I will need to check out 3 days early. I stated I would be happy to pay for the previous night but need a refund for the next 3. I am then told that since I booked through expedia the hotel could not issue me a refund and I would have to contact expedia. I found the customer service phone number and figured out how to finally get a human on the phone. After explaining what had happened I was told expedia would call the hotel to get a statement. I was called back about an hour later and informned that "The hotel manager has inspected the bedding in the room and saw nothing that would cause a rash" and expedia would not be able to issue me a refund per their policy with the hotel.
Stayed 4 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Jeff, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We take these matters seriously and are sorry to hear about your discomfort. We encourage you to reach out to our management team directly so they can personally address your concerns and provide any necessary assistance. Your satisfaction is important to us, and we would like the opportunity to further investigate this issue.

10/10 Excellent

Anna

Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Anna,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. We hope to welcome you back again in the future for another exceptional stay.

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Manager on Dec 14, 2023
Hello John,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience. Our team works hard to provide exceptional service and make each guest's stay memorable. Hope to serve you again.

8/10 Good

Carrie

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Carrie,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay.

4/10 Poor

Kara

Disliked: Cleanliness, property conditions & facilities
The pictures online and the actual room were nothing alike. I had a non smoking room with a bedspread with cigarette burns in it, several burn marks on the furniture, and the heat didn’t work. When I asked for a refund for my second night bc You also had to check in through a plastic partition which was a bit alarming.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Kara, Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you experienced during your stay. We strive to accurately represent our rooms online, and we apologize if there were any discrepancies. We appreciate you bringing the issues with the bedspread, furniture, and heating to our attention. We will forward your concerns to the appropriate departments for further review. If you have any additional feedback or would like to discuss your experience further, please don't hesitate to reach out to our management team.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else.
Sheets had burn holes in them. Crushed up food on the floor. Rooms smelled terrible and heating units were loud and made it tough to sleep.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello William, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a clean and comfortable environment, and we regret that this was not reflected in your room. We appreciate your feedback and will address these issues to ensure a better experience for future guests.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
It was ok. I had my dog with me. I make a point of cleaning up after her but others did not clean up after their dogs. Easy place to stop off the turnpike. I will stay again. Front desk ladt was really nice.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be a convenient stop and that our front desk staff were friendly. However, we apologize for any inconvenience caused by others not cleaning up after their dogs. We appreciate your understanding and hope to welcome you back during your future travels.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Sheri,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
The hotel wasnt clean bed sheets wasnt sleep food still in the fri
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Richard, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will pass it along to our housekeeping and kitchen teams for review and improvement. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Bathsheba

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Bathsheba,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Manager on Nov 9, 2023
Hello John,Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that you enjoyed your stay. We strive to provide exceptional service to all of our guests, and it's rewarding to know that we succeeded in delivering a great experience for you. Please don't hesitate to reach out to us again if you have any future travel plans.

2/10 Terrible

Nafis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and ancient
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Nafis,We apologize if you found our hotel to be less than satisfactory. We appreciate your feedback and will pass it along to our team for their review. We strive to provide a clean and comfortable environment for all our guests and will take your comments into consideration for future improvements. Thank you for bringing this to our attention.

4/10 Poor

Onnaletha

Disliked: Cleanliness, amenities, property conditions & facilities
There was roaches in the room!!! Which is disgusting!! The air wasn't working as well as other rooms that we stayed in while there!! Bed and pillows were comfortable
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Onnaletha, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Gilma

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The area
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Gilma,Dear guest, thank you for your feedback. We apologize for any inconvenience you experienced in the area surrounding our hotel. We strive to provide a comfortable stay and hope you choose to stay with us again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is great. Hockey arena next door cree to enjoy as a spectator.
Stayed 7 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello John,We're thrilled that you enjoyed our great staff and proximity to a hockey arena! We hope you had a fantastic time as a spectator.

6/10 Okay

Nicole J

Travelled with partner
For the price the room could've been better, uncomfortable bed, toilet kept running
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Nicole J,We apologize for any inconvenience you experienced during your stay. Please know that we take your feedback seriously and will address these concerns promptly. Thank you for bringing it to our attention.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house keeper Zoe is Awesome.
Stayed 7 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello John,Thank you for your kind words about our housekeeper Zoe! We will pass on your appreciation to her.

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Room had a terrible odor.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello David, We apologize for the inconvenience caused by the odor in your room. Our team will investigate and take immediate action to rectify this issue. Thank you for bringing it to our attention.

8/10 Good

Adel

Travelled with group
i like the trees around
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Adel,We're glad to hear that you enjoyed the natural surroundings of our hotel! 🌳🌿

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman i spoke with at the premises could not have been any nicer and she went above and beyound what anyone would expect. Room has everything you need, it's very clean and the bed was comfy. Thanks very much for an enjoyable stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hi James,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

4/10 Poor

Onnaletha

Disliked: Cleanliness, property conditions & facilities
1st off I didn't get the room I paid for,and the room i got was ok but one bed had dirty sheets and the shower curtain smells like it haven't been washed in weeks!! At least have clean sheets!!😉👌
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Onnaletha ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

8/10 Good

Rich

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Rich,Thank you for your rating! We strive to deliver exceptional service to all guests. Let us know how we can improve your stay!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep in your car instead
The beds are filled with bed bugs. Hotel refused to do anything in the moment and I finally received a refund a day later. Also booked a non smoking room that had cigarette burns across all the comforters. The vent also buzzed extremely loud and was not possible to sleep with.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Guest ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Oct 2023
Response from Manager on Oct 9, 2023
Hello John,Thank you for your review and comments regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Manager on Oct 11, 2023
Hello John,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service
Gross
The heater didn’t work. It looks dingy as hell in here. Got a non smoking room that people clearly were smoking in. Ratty.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Brooke ,We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

2/10 Terrible

Harold

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Harold,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Debbie F

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Leaks in. Room. Noisy.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Debbie F ,Hello Debbie F, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi Jason,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dissatisfied
Outdated overpriced dingy room that smelled of cigarettes and mold.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Guest ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Sarah

Stayed 2 nights in Sep 2023
Response from Manager on Oct 17, 2023
Hello Sarah,Thank you for your positive rating! We appreciate your feedback and we're glad you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and kind staff
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Dear Guest,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Scott

Travelled with family and small children
Liked: Amenities
Easy and pleasant
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hi Scott,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Jacqueline,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and appreciate your kind feedback. We look forward to welcoming you back soon for another outstanding experience.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Hockey
Stayed 7 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello John,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
It wasn’t cleaned when I arrived. There were someone else’s dirty shorts laying in the bathroom and cigarette burns on the bed sheet. The person who cleaned my room when I stepped out to get food definitely stole my watch off the nightstand. Terrible hotel
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Joshua ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covienent to the places i need to go.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 17, 2023
Hello John,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Sylvia

Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Sylvia,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hi James,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello John,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Reliable room and board service!
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Jose,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our service and your comments about our room. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

Mildred

Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Hello Mildred,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Lashawna

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 6, 2023
Hello Lashawna,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Cesar

Business traveller
Disliked: Amenities
Ok for the price!
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Cesar,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our price. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

David

Stayed 1 night in Aug 2023
Response from Manager on Sep 14, 2023
Hello David,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.