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Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly
Hotel was fine staff was great but the fire alarm went off at 115 am and was still ringing at 2am so i packed my bags and left to another hotel. I was informed i could not get my money back because i paid through an app. I will be booking direct from now on.
The check in process was painfully slow, not enough towels in the rooms and pool.
Lloyd
Stayed 1 night in Jan 2024
Response from Neeraj M on Jan 16, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly
The front staff were extremely proficient, friendly, and accommodating. The room was well cleaned, with a comfortable bed. The only thing I could recommend would be to replace the outlets, as they are worn and loose. Not worth dropping a star for though. Thanks!
Older property but has been reasonably maintained.
Derek
Stayed 2 nights in Dec 2023
Response from Neeraj M on Jan 16, 2024
thankyou for your respond
4/10 Poor
Lance
Dec 3, 2023
Lance
Stayed 2 nights in Dec 2023
Response from Neeraj M on Jan 16, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly
Stains on bedspread. Elevator not working, had to haul suitcases down a flight of stairs. Pair of socks found on breakfast counter.
Two male staff members were excellent. One female staff member rude and not helpful.
Vicky
Stayed 2 nights in Sep 2023
Response from Neeraj M on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately we do not have Elevator in our property and we do provide assistance with hauling the luggage as if required. Furthermore, I have personally noted your housekeeping concern and would like to assure you that it does not happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly
Facility was clean, environment was safe and the breakfast was good. Staff were friendly and helpful.
Margaret
Stayed 2 nights in Sep 2023
Response from Neeraj M on Sep 24, 2023
Thankyou very much for your kind review
2/10 Terrible
Ron
Sep 14, 2023
Ron
Stayed 1 night in Sep 2023
Response from Neeraj M on Oct 7, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly
2/10 Terrible
Faith
Sep 8, 2023
Faith
Stayed 1 night in Sep 2023
Response from Neeraj M on Oct 7, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly
We had a great stay. Building is old but still in good condition. The staff was amazing. Breakfast was decent but the dining area is small for the number of guests staying there.
Gary
Stayed 1 night in Sep 2023
Response from Neeraj M on Nov 5, 2023
Thankyou for your kind review and feedback. Your feedback will definitely help staff moral.
Plug didn’t work in tub. Hotel had very few cars, but wanted to move me from 1 st floor to 3rd floor. No offer to help me even though saw I had a disability. I ended up pushing a bunch of plastic down the drain. Tried to fill tub with hot water. Got a third of tub fill before the water turned cold. Still no hot water after half hour. No handle to help to get out of tub
Jennifer
Stayed 2 nights in Aug 2023
Response from Neeraj M on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly
We had a quick stay here on our trip home. Cleanliness of the room was fine. We found it to be noisy. Breakfast was okay. No elevator though and with two young kids and all of our luggage it was a pain to haul upstairs, carpet stairs no less. The hotel itself and the room seemed very dark, maybe time for an update.
This is a really nice hotel. Our room was beautiful and our stay was very comfortable. The only thing that was a negative is that there's no elevator on the property and I was not aware of that. The pool area is very plain but clean. The male staff member was more than helpful and friendly! Overall it was a good stay!
Cristy
Stayed 1 night in Aug 2023
Response from Neeraj M on Sep 25, 2023
Thankyou for your kind words
10/10 Excellent
Sylvana
Aug 9, 2023
Staff very professional, helpful and welcoming and the service was excellent.