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Mercer Hotel Downtown, BW Premier Collection

Photo gallery for Mercer Hotel Downtown, BW Premier Collection

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Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board
Individually decorated, individually furnished, iron/ironing board
Room Amenity

Overview of Mercer Hotel Downtown, BW Premier Collection

Mercer Hotel Downtown, BW Premier Collection

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Bar
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
104 Ontario Street, Stratford, ON, N5A 3H2

Explore the area

  • Popular LocationStratford City Hall3 min walk
  • Popular LocationAvon Theatre4 min walk
  • Popular LocationQueens Park16 min walk
  • AirportLondon, ON (YXU-London Intl.)49 min drive

Choose dates to view prices

About this area

Stratford

Located in Stratford, Mercer Hotel Downtown, BW Premier Collection is in the city center and near a train station. Avon Theatre and Studio Theatre are cultural highlights, and some of the area's activities can be experienced at Stratford Country Club and Stratford Municipal Golf Course. Guests appreciate the hotel's central location.

What's nearby

  • Stratford City Hall - 3 min walk
  • Avon Theatre - 4 min walk
  • Studio Theatre - 4 min walk
  • Tom Patterson Theatre - 6 min walk
  • Queens Park - 16 min walk

Getting around

  • Stratford Station - 14 min walk
  • London, ON (YXU-London Intl.) - 49 min drive

Restaurants

  • Mercer Hall — 1 min walk
  • Boomers Gourmet Fries — 2 min walk
  • Pazzo Pizzeria/Ristorante — 2 min walk
  • Rene's Bistro — 3 min walk
  • Sirkel Foods — 3 min walk

About this property

Mercer Hotel Downtown, BW Premier Collection

3.5-star hotel with restaurant and bar/lounge
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/café. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out and tour/ticket assistance are onsite. All 14 individually decorated rooms feature free WiFi and iPod docks. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find coffee makers and phones.
Mercer Hotel Downtown, BW Premier Collection offers 14 accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium cable channels.

Bathrooms include designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar

Family friendly

  • Microwave (on request)
  • Refrigerator (on request)
  • Rollaway/extra beds (surcharge)

Conveniences

  • No elevators

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Tour/ticket assistance

Languages spoken

  • English

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Refrigerator (on request)

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 8:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out

Special check-in instructions

The front desk is open daily from noon - 8:00 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CAD 25.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: CAD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Mercer Hall Inn Stratford
Mercer Hall Inn
Mercer Hall Stratford
Mercer Hall
Mercer Hall Hotel Stratford
Mercer Hall Inn Restaurant
Mercer Hotel Downtown, BW Premier Collection Hotel
Mercer Hotel Downtown, BW Premier Collection Stratford
Mercer Hotel Downtown, BW Premier Collection Hotel Stratford

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 188 out of 420 reviews
5 - Excellent 45%
Rating 4 - Good. 182 out of 420 reviews
4 - Good 43%
Rating 3 - Okay. 36 out of 420 reviews
3 - Okay 9%
Rating 2 - Poor. 10 out of 420 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 420 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Character of building
Stayed 1 night in Oct 2021

2/5 Poor

Disliked: Cleanliness
We have stayed here multiple times as we enjoy the location and jacuzzi tub. Though the last few times here have been disappointing. The cleanliness is far from acceptable. The last time we stayed, we walked into our room and it wasn't cleaned. They gave us drinks on the house,while they cleaned, but no one wants to think about the fact that other people have stayed in your room. I would have let this go if this time was better. This time despite a letter on the bed claiming they have high cleanliness standards, there were giant mold spores along the window frame! Also in the morning I went to make coffee, and someone else's lipstick was on the mug. The floors also felt sticky and I was glad I brought slippers. For the cost, it is unacceptable. Now this location is under the Best Western banner, they better up their quality of stay. On a brighter note, Brooke, the front end staff, is lovely and friendly. The restaurant below is great and servers were very accommodating and warm. Eat there, but think twice about staying at the hotel.
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lived our stay at this property- it was a great central location, it felt very cozy, and it was clean. Our only “issue” was that there was no microwave in the room which was in the description of the amenities of the room we got… but it only meant I couldn’t heat my coffee so it wasn’t a big deal
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms, nice decor.
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk clerk dropped the ball on our anniversary dinner reservation. Went down to the restaurant for our dinner and was told there was no reservation in our name.
Stayed 2 nights in Sep 2021