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Reviews of Novotel Strasbourg Centre Halles

4 out of 5
Novotel Strasbourg Centre Halles
4 Quai Kléber, Strasbourg, Bas-Rhin

Reviews

8.2

Very good

Rating 10 - Excellent. 291 out of 844 reviews" "
Rating 8 - Good. 384 out of 844 reviews" "
Rating 6 - Okay. 126 out of 844 reviews" "
Rating 4 - Poor. 32 out of 844 reviews" "
Rating 2 - Terrible. 11 out of 844 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, clean rooms, modern architecture, breakfast was a great start to our day.
Stayed 1 night in Dec 2023

8/10 Good

Ramachandra

Travelled with family and small children
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

kazazyan

Liked: Cleanliness
Ок
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Convenient location- walkable to place of interest.
Stayed 2 nights in Dec 2023

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we really enjoyed our stay in the Hotel, Nahama the hotel manager made everything easy for us, with great suggestions on where to eat and where to go.
Stayed 2 nights in Dec 2023

4/10 Poor

ahmad

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Carlos

Stayed 1 night in Nov 2023

4/10 Poor

Elzbieta

Liked: Property conditions & facilities
will not come back
the parking was terrible
Stayed 1 night in Oct 2023
Response from L'équipe de la réception du Novotel on Nov 13, 2023
We are sorry to hear that you were unable to enjoy your stay with us.Please know that we take note of your comments and will work on it to improve.Looking forward to welcoming you next time, if you ever change your mind.Sincerely

8/10 Good

Sangeun

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Elisa on Oct 14, 2023
Merci pour cette jolie note ! Nous espérons que vous avez passé un agréable séjour à nos côtés. Votre équipe Novotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Elisa on Aug 23, 2023
Merci pour cette jolie note ! Nous sommes ravis que vous ayez passer un agréable séjour à nos côtés. Au plaisir de vous revoir prochainement parmi nous.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and a great location with friendly and helpful staff and a cool vibe. Centrally located and a short walk from the train station. For sure the place I will always stay in Strasbourg!
Stayed 1 night in Jul 2023
Response from Elisa on Aug 14, 2023
Dear BrandonWe would like to thank you for your kind words and for taking the time to share your positive experience at Novotel Strasbourg Centre Halles. We are delighted to hear that you enjoyed our prime location, great rates and friendly, helpful staff. Your satisfaction is our top priority, and we're delighted that our team helped make your stay a pleasant one.Please do not hesitate to contact us directly if you have any special requirements for your next stay. Thank you again for sharing your positive experience and your confidence in our establishment.Yours faithfullyElisaReceptionist, Novotel Strasbourg Centre Halles

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern style hotel. Easy to get around. Great breakfast options.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

ALI

Liked: Cleanliness
Disliked: Room comfort
Ok hotel
Hotel location was great. The hotel rooms are spacious but need to be slightly upgraded and bathtub to be replaced with a shower. Ac was extremely hot at night we couldn’t sleep.
Stayed 3 nights in Jun 2023
Response from Alexandra on Jun 9, 2023
Dear Sir, Thank you for taking the time to share your experience at Novotel Strasbourg Centre Halles. We are delighted to hear that you enjoyed our privileged location and spacious rooms.We take note of your comments regarding the condition of the rooms and apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we are in the process of planning renovations to improve the appearance and comfort of our rooms. In addition, we will be taking a close look at the air conditioning to ensure a pleasant temperature and peaceful sleep for our guests.As for the quality of the shower, we're sorry you weren't completely satisfied. We will be carrying out a thorough check of all our showers to ensure that they meet the expected quality standards.Your feedback on the general maintenance of our hotel is also taken into account. We are constantly striving to improve our services and will redouble our efforts to ensure that our facilities are optimally maintained.We look forward to welcoming you back to the Novotel Strasbourg Centre Halles during your next visit to the region. Please do not hesitate to contact us directly with any specific requests you may have, so that we can make your stay as pleasant as possible.Best regards,AlexandraReceptionist - Novotel Strasbourg Centre Halles

8/10 Good

David

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and near to center
Response from Alexandra, Réceptionniste on Jan 8, 2023
Dear Ana, Thank you for your comments following your stay at the NOVOTEL hotel in Strasbourg.It is with great pleasure that we receive your compliments. We will also be sure to share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We look forward to welcoming you again. Please accept, Madam, our best wishes.

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at the front desk was great but housekeeping was very rude. Also at the restaurant would be helpful that waiters spoke english.
Response from Alexandra on Jan 2, 2023
Dear Adrian,Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We informed the housekeeping department about the attitude of their staff. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,La Réception.

6/10 Okay

GOHAR

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Very old the rooms are very dirty there was a ton of dust everywhere specially under the coffee machine when I tried to use the safe the carpet looks disgusting location is ok close to everything
Response from Alexandra on Jan 2, 2023
Dear GOHAR ,Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Our rooms are in need of refreshment but we make it a point to keep them very clean. The housekeeping service is particularly attentive to this point, which is very important. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Vu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!!!
Response from Alexandra, Réceptionniste on Jan 8, 2023
Dear Sir/Madam We thank you for your comments following your stay at the NOVOTEL hotel in Strasbourg.It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We look forward to welcoming you again. Please accept, Sir/Madam, our best wishes.

6/10 Okay

FADI

Travelled with family
Disliked: Amenities
Bed not comfortable, service was bad
Stayed 1 night in Dec 2022
Response from Alexandra on Jan 2, 2023
Dear Fadi,Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,La Réception.

6/10 Okay

Rosemary

Travelled with group
Somewhat disappointed
Cardboard cups in the room. Had to ask for tea and milk. “ superior” room but not exactly spacious. Too few staff on reception. Have stayed in better Novotel.
Stayed 3 nights in Aug 2022
Response from Alexandra, Réceptionniste on Aug 21, 2022
Dear Rosemary,We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,La Réception.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
the worst receptionist i have ever met! Charlene
awful! the receptionist was extremely rude! impolite and unprofessional! Her name is charlene and i would never stayed at this hotel even the location was perfect! maybe she needs to reconsider about this job if her attitude does not change! she definitely does not fit into this hospitality
Stayed 1 night in Aug 2022

4/10 Poor

James

Liked: Staff & service
Stayed 2 nights in Jul 2022

6/10 Okay

Paul

Stayed 1 night in Jun 2022

10/10 Excellent

Renata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Stayed 2 nights in Jun 2022
Response from Alexandra, Réceptionniste on Sep 6, 2022
Dear Renata,We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,La Réception.

8/10 Good

Jun

Stayed 1 night in Jun 2022
Response from Alexandra, Réceptionniste on Sep 6, 2022
Dear Jun,We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,La Réception.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Alexandra, Réceptionniste on Sep 6, 2022
Dear Kyle,We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,La Réception.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
improvement on the cleanliness is a must!
we were here for two days. unfortunately the lifts were not always working so we had to use the ibis lifts or the stairs. cleanliness of the room was also not as shown as the pictures. could have been better. staff were very friendly and helpful; location is great!
Stayed 2 nights in Apr 2022
Response from Alexandra, Réceptionniste on Sep 6, 2022
Dear,We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,La Réception.

8/10 Good

Adelynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean but small for two. Conveniently located within shopping district (des halles) and restuarants.
Stayed 1 night in Mar 2022
Response from Alexandra, Réceptionniste on Sep 6, 2022
Dear Adelynn,We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,La Réception.

8/10 Good

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to explore Strasbourg
Great place to visit Strasbourg, very good location, close to the city center. Breakfast is excellent. Tiny rooms are the only disadvantage.
Stayed 2 nights in Dec 2021
Response from Alexandra, Réceptionniste on Jan 6, 2022
Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à l'hôtel NOVOTEL Centre Halles Strasbourg. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Alexandra Mourot, Réceptionniste

10/10 Excellent

ROZANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super excellent location
All staff are nice except one she did chuck out and want to charge me the room fee again ,good breakfast,super excellent location
Stayed 2 nights in Oct 2021
Response from charlène on Oct 22, 2021
Dear ROZANA, We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

10/10 Excellent

Andreja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Charlène Assistante Chef De Réception on Sep 20, 2021
Dear Andreja, We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

10/10 Excellent

Jann

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel Strasbourg Hotel is in a great central location in downtown! The Hotel has a shopping mall directly connected to the hotel. There are many restaurants within walking distance. The breakfast was €17 per adult, our child was free. The breakfast had a very good selection and the scrambled eggs were very tasty! The Hotel to include our room was spectacularly clean. The staff was very friendly and helpful. Parking is available on-site, it is a public park Haus, but there is an entrance specifically for hotel guests. Parking was €20 a day. Overall, the Novotel hotel was super for all of the above reasons and we would stay there again!
Stayed 2 nights in Aug 2021
Response from Charlène Assistante Chef De Réception on Aug 23, 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. What I did not like were the tight parking spaces, but there’s nothing that can be done about that we guess.
Stayed 1 night in Jun 2021

8/10 Good

EUI HWAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice staying
Stayed 1 night in May 2021

10/10 Excellent

Patrick, Geneva

Liked: Staff & service, amenities, property conditions & facilities
I like the design of the Hotel and the room. Modern. The room was very clean and functionnal. The staff was very helpful and made the stay agreable despite the circumstances (restrictions liked to Covid pandemic)
Stayed 1 night in Jan 2021
Response from Eleonora D. - Front Desk Supervisor on Jan 23, 2021
Dear Patrick, I would like to thank you for choosing the Novotel Strasbourg centre halles for your stay in Strasbourg and the time you took to write your impression after your stay. We are pleased to read that you enjoyed your stay and especially the central location of the hotel, the professionalism of our hotel staff and our renovations. Please be assured that your comment has been shared with all our teams as this is so rewarding for all of us. We thank you for your recommendation and hope to welcome you back during your future stays in Strasbourg. Best Regards Eleonora D. Front Desk Supervisor

8/10 Good

Mikhail

Travelled with family
Liked: Cleanliness, staff & service
Nice place in the centre of Strasbourg
Great location close to city center, easy access to shopping, plenty of parking (EUR20/day). Rooms are small-ish, separate toilet and shower were are surprise but practical. Good breakfast.
Stayed 3 nights in Oct 2020
Response from Eleonora - Front Desk Supervisor on Nov 1, 2020
Dear MIKHAIL, We thank you very much for taking the time to share your feedback regarding your stay in our hotel. We are pleased to read that you enjoyed your stay and especially the central location of the hotel and the professionalism of our hotel staff. Please be assured that your comment has been shared with all our team as this is so rewarding for all of us. We hope to have the pleasure of welcoming you back soon, Best regards Eleonora Front Desk Supervisor

10/10 Excellent

Rungruedee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
put more comfortable bed.
I think the bed for 3 people but small hotel should out more extra proper bed that people can sleep during the night more comfortable . it would be nice.
Stayed 1 night in Aug 2020
Response from Florence Geyer-Front Office Manager on Sep 3, 2020
Dear Guest, We thank for your recent stay at Novotel Strasbourg Centre Halles and for your great evaluation regarding your guest experience. Concerning the bed, you stayed in a Standard family room. In that type of room the sofa bed is usually intended for a child. As you were 3 adults we would have recommend you rather a Superior room because the bed is more suitable for an adult in this room. We hope to be able to welcome you back and again we thank you for your nice feedback. Best regards,

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very nice bar/reception area, even if currently lacking in atmosphere due to COVID restrictions.
Stayed 3 nights in Aug 2020
Response from Charlène Assistante Chef De Réception on Aug 29, 2020
Dear MISTER FRANK We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, HATTAB Charlène Assistant Front Office Manager

8/10 Good

jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little dated, but has everything you need, a nice stay, decent beds Not the hotels fault, but does suffer from being in a pretty grubby location
Stayed 1 night in Aug 2020
Response from Florence Geyer-Front Office Manager on Aug 30, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. We are pleased to read that you had a pleasant stay despite some points that you did not totally approve. We hope to be able to welcome you back. Best regards,

8/10 Good

Ryoichi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Eleonora -Première de Réception on Aug 7, 2020
Bonjour, Nous vous remercions pour votre commentaire concernant votre séjour dans notre établissement. Nous sommes enchantés que votre séjour ait été à la hauteur de vos espérances, grâce à la situation géographique proche de toute commodité, mais aussi grâce à notre équipe qui veille chaque jour à faire du séjour de nos clients un moment inoubliable. Nous espérons avoir l'honneur de vous recevoir à nouveau dans notre hôtel, Cordialement Eleonora Première de Réception

10/10 Excellent

Suwat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Marie on Feb 20, 2020
Dear Suwat, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Front Desk.

8/10 Good

SR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and stay
Everything about this Novotel hotel was amazing from the staff to the location to the hotel room. The only minor issue would be for the price per room charged, they did not offer complimentary water. Instead we had to purchase it from the bar downstairs. Other than that it was truely outstanding. Would definitely stay here again and highly recommend it if you’re visiting the Christmas markets.
Stayed 2 nights in Dec 2019

8/10 Good

Tony

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Olivier

Travelled with family
Liked: Staff & service
Not sure about location
Not quite finished, parking was awful! Staff was great but all over the place it’s weird the way you address the staff, they keep going and coming. The functionality of the AC was not clear.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and comfortable. It was also close to everything we wanted to visit in Strasbourg.
Stayed 1 night in Dec 2019

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Christmas Market. Hotel still going through renovation. Unfortunately for us the weather was heavy rains so we reduced our time there. When we return we will ask for top floor due to street noise. We could not adjust the thermostat so the room was so hot we had to open the windows. We would suggest they have more comfortable pillows! Did not eat breakfast at the hotel.
Stayed 1 night in Nov 2019

6/10 Okay

Viktor

Liked: Staff & service
Stayed 1 night in Nov 2019

4/10 Poor

EFTTEX Ltd

Business traveller
Mixed/disappointing
Unfortunately my trains were cancelled delayed so I arrive on the 26th instead of the 25th. When I called the hotel on the 26th they said they no longer had my room. They said they had messaged me to confirm whether I will arrive on the 26th, I never received the message. It was disappointing as they informed me there would be no refund on any or part of the booking. They were helpful in finding me alternative accommodation which was not easy as Strasourg was full on the 26th.
Stayed 2 nights in Nov 2019