Exterior

Reviews of Hôtel Reisen in The Unbound Collection by Hyatt

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 385 out of 512 reviews" "
Rating 8 - Good. 89 out of 512 reviews" "
Rating 6 - Okay. 21 out of 512 reviews" "
Rating 4 - Poor. 10 out of 512 reviews" "
Rating 2 - Terrible. 7 out of 512 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmeen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service
Stayed 5 nights in Apr 2024
Response from Victoria on Apr 18, 2024
Dear Yasmeen,We would like to thank you for your amazing score and we hope to welcome you back to us in the nearest future!Kind regards,VictoriaHotel Reisen

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and comfortable. Staff were friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Victoria on Apr 14, 2024
Dear David,Thank you very much for your feedback and your kind words! We look forward to welcome you back to another exceptional experience with us.Kind regards,VictoriaHotel Reisen

10/10 Excellent

alicia, CHICAGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this friendly & helpful staff…, Selma, Miguel , Paulo, Annalice and all others were beyond professionals at providing their services to each guest. Hotel is beautiful inside and out ! Together it becomes the most amazing must stay hotel for its iconic historical significance! located perfectly at the heart of old town!
Stayed 3 nights in Apr 2024
Response from Victoria on Apr 18, 2024
Dear Alicia,We would like to thank you for your very kind words about our team and that you had an amazing stay with us!We look forward to welcome you back to us in the nearest future for another exceptional experience!Kind regards,VictoriaHotel Reisen

10/10 Excellent

JUAN MANUEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 1 night in Apr 2024
Response from Victoria on Apr 18, 2024
Dear Juan,We would like to thank you for kind review and amazing scoring!We hope to welcome you back in the nearest future!Kind regards,VictoriaHotel Reisen

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay and everyone was helpful. The room was clean and comfortable. The heater wasn't working but we were only there for one night and the blankets kept us warm. The receptionist got maint. there as soon as we told her. I'd stay here again.
Stayed 1 night in Mar 2024
Response from Victoria on Mar 21, 2024
Dear Rochelle,Thank you for your review and amazing scores!We are very happy to hear that you had a good stay with us.We are truly sorry for the inconvenience that you experience with the heat in the room and we have forwarded your message to our maintenance manager for further actions to be taken.We hope to welcome you back soon and deliver an experience that exceeds your expectations.Kind regards,VictoriaHotel Reisen

10/10 Excellent

Rebecca Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose one of the sea view rooms that was slightly more expensive, and smaller, then the other rooms, but it was worth it to see the gorgeous view of the city in the sunshine. The staff were very helpful and polite, the food in the hotel restaurant was the best meal we had in Stockholm and priced very well in such an expensive city. We didn’t have time to visit the spa sadly but looked lovely.
Stayed 3 nights in Mar 2024
Response from Victoria on Mar 11, 2024
Dear Rebecca,Thank you very much for your fantastic review and scoring!We are very happy to hear that you had a pleasant stay here with us in Stockholm and that you enjoyed your experience in our restaurant.We will forward your kind words to our chef in the restaurant.We hope to welcome you back for another amazing stay with us and maybe this time you will find the time to visit our lovely spa!Kind regards,VictoriaHotel Reisen

10/10 Excellent

Vaughn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel made our stay utterly fabulous. From arranging spa services to going the extra mile to outsource a bakery for special cake delivery, they couldn't have been more polite, kind, patient and accommodating!
Stayed 2 nights in Mar 2024
Response from Victoria on Mar 8, 2024
Dear Vaughn,Thank you very much for your fantastic review!We are happy that you enjoyed your stay with us and we look forward to welcome you back in the future!I hope the cake was delicious!Kind regards,VictoriaHotel Reisen Stockholm

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Brilliant location. Superb staff.
Stayed 4 nights in Feb 2024
Response from Victoria on Mar 2, 2024
Dear Wendy,Thank you very much for your fantastic review!We are happy that you enjoyed your stay with us and we look forward to welcome you back in the future!Kind regards,VictoriaHotel Reisen Stockholm

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was pretty much perfect with excellent staff and the location is excellent. We will visit again in the summer and will definitely stop here
Response from Victoria on Feb 22, 2024
Dear Stuart,Thank you for your amazing rating! We're thrilled to hear that you had a perfect experience at our hotel. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another exceptional stay in the summer!Kind regards,VictoriaTeam Reisen

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Elise on Feb 24, 2024
Dear Karen,Thank you for your wonderful review! We're delighted to hear that you rated your experience with us a perfect 5 out of 5. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations during your stay.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Team Reisen

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Nov 2023
Response from Elise on Feb 24, 2024
Dear Riley,Thank you for the fantastic review! We're thrilled to hear that you rated your experience a perfect 5 out of 5. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your stay with us.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Team Reisen

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay here during holidays. Very clean and pretty. The spa was such a nice surprise. Walking distance to everywhere!
Stayed 2 nights in Dec 2023
Response from Elise on Feb 3, 2024
Dear Michelle,Thank you so much for your amazing 5 out of 5 review! We're thrilled to hear that you had a wonderful stay with us during the holidays. It warms our hearts to know that you found our hotel clean and pretty, and that the spa was a pleasant surprise for you. We take pride in our convenient location, and it's fantastic to hear that it added to your overall experience. We appreciate your kind words and look forward to welcoming you back for another delightful stay.Best regards,Team Reisen

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is built on a historic building but it was incredibly clean, comfortable and cozy. We did not get any eerie vibe at all. Staff were very professional and friendly. Location is 2min walk away from the Royal Palace and right in the middle of the old town, Gamla Stan. Definitely recommend to stay here!
Response from Elise on Feb 3, 2024
Dear Ingrid,Thank you for taking the time to share your wonderful 5 out of 5 review! We are thrilled to hear that you enjoyed your stay in our historic building and that the cleanliness, comfort, and coziness met your expectations and we appreciate your kind words about our professional and friendly staff. Being just a 2-minute walk away from the Royal Palace and located in the heart of Gamla Stan adds to the charm, and we're delighted that you would recommend staying with us. We look forward to welcoming you back for another fantastic experience!Warm regards,Team Reisen

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but far too noisy
A nice hotel and great location. Service was friendly. Main issue was with the room - it was 1st floor and window opened onto the small lane beside and we were woken at 5:30am and 7am when deliveries and bin pickups happened. Far too noisy.
Stayed 2 nights in Dec 2023
Response from Elise on Dec 25, 2023
Dear Ross, Thank you for your honest and overall positive review, we're delighted to hear that you found our location and service great. We apologize for the disturbance caused by the street noise during your stay. If you decide to return, please let us know in advance, and we'll do our best to allocate a room away from any potential noise. Your satisfaction is important to us, and we look forward to the opportunity to enhance your experience on your next visit. Thank you for choosing our hotel. Warm regards, Team Reisen

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elise on Dec 23, 2023
Dear John, Thank you for you 5/5 rating! We're glad to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, please don't hesitate to let us know. We're always striving to make our guests' experiences even better. We look forward to welcoming you again in the future. Best regards, Hotel Reisen

10/10 Excellent

Janette Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel though the room was perhaps somewhat smaller than I had anticipated. Great location in the Old Town. Lovely breakfast.
Stayed 2 nights in Dec 2023
Response from Team Reisen on Dec 18, 2023
Dear Janette, Thank you very much for taking the time to leave us with you kind review. We are happy to hear that you have enjoyed your stay with us, and hope to see you back with us soon again. Warm Regards

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Elise on Feb 24, 2024
Dear John,Thank you for your glowing review! We're thrilled to learn that you rated your experience with us a perfect 5 out of 5. Your satisfaction is our top priority, and we're delighted to have met your expectations during your stay.We look forward to welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Warm regards,Team Reisen

10/10 Excellent

Matty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Victoria on Mar 2, 2024
Dear Matty,Thank you very much for the amazing score!We are very happy to see that your stay was very enjoyable and we look forward to welcome you back in the nearest future!Kind regards,VictoriaHotel Reisen Stockholm

10/10 Excellent

John Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Elise on Dec 9, 2023
Dear John Henry, Thank you for you 5/5 rating! We're glad to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, please don't hesitate to let us know. We're always striving to make our guests' experiences even better. We look forward to welcoming you again in the future. Best regards,Hotel Reisen

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Elise on Dec 9, 2023
Dear John, Thank you for you 5/5 rating! We're glad to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, please don't hesitate to let us know. We're always striving to make our guests' experiences even better. We look forward to welcoming you again in the future.Best regards,Hotel Reisen

10/10 Excellent

Rachael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city get away with sauna
Lovely stay. Excellent facilities, especially the sauna and plunge pool in the Tjärn. Would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Team Reisen on Dec 18, 2023
Dear Rachael, Thank you very much for choosing our hotel for your stay, and we are so delighted to hear that you enjoyed it!Warm Regards

10/10 Excellent

Amber

Stayed 1 night in Nov 2023
Response from Elise on Dec 9, 2023
Dear Amber, Thank you for you 10/10 rating! We're glad to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, please don't hesitate to let us know. We're always striving to make our guests' experiences even better. We look forward to welcoming you again in the future. Best regards, Hotel Reisen

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a great location. Staff were top class.
Stayed 2 nights in Nov 2023
Response from Team Reisen on Dec 4, 2023
Thank you so much for your kind review!We hope to welcome you back soon again. Best Regards

8/10 Good

Peter

Stayed 3 nights in Nov 2023
Response from Elise on Feb 3, 2024
Dear Peter,Thank you for taking the time to share your feedback with us. We're delighted to hear that your experience at our hotel was positive, earning us a solid 4 out of 5. Your input is valuable to us, and we would love to know more about your stay. If there's anything specific that stood out or areas where we can improve, please feel free to share. We appreciate you and hope to have the pleasure of hosting you again in the future.Best regards,Team Reisen

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything in the hotel, it is clear, friendly, generous,
Stayed 2 nights in Nov 2023
Response from Team Reisen on Dec 4, 2023
Dear Guadalupe, Thank you kindly for your review, we are so happy to hear that you have enjoyed your stay at our little gem on the waterfront here in Stockholm. Hope to see you back soon again!Warm Regards

10/10 Excellent

Parameswaran

Stayed 2 nights in Nov 2023
Response from Elise on Dec 9, 2023
Dear Parameswaran, Thank you for you 10/10 rating! We're glad to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, please don't hesitate to let us know. We're always striving to make our guests' experiences even better. We look forward to welcoming you again in the future. Best regards, Hotel Reisen

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atmosfere!
Classic hotel since 1820 Best location in Stockholm - in Gamla Stan the Old City
Stayed 2 nights in Nov 2023
Response from Team Reisen on Nov 15, 2023
Thank you very much for your kind feedback, we are so happy that you had a nice stay with us!Welcome back to our little gem on the water. Best Regards

10/10 Excellent

paul benedict, Princeton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent hotel. The staff couldn’t be more thoughtful and accommodating. The breakfast buffet is exceptional. All in all, a first rate experience.
Stayed 4 nights in Oct 2023
Response from Elise on Nov 4, 2023
Dear Paul Benedict, Thank you for your 5/5 rating and wonderful feedback! We're delighted to hear that you enjoyed your stay with us. It's great to know that you appreciated our staff and our breakfast buffet. It really warms our hearts. We look forward to welcoming you back for another memorable stay in the future.Warm regards, Hotel Reisen

10/10 Excellent

Tenielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location and walking distance to most attractions. Room was comfortable and clean. Would highly recommend this hotel for anyone visiting Stockholm.
Stayed 3 nights in Oct 2023
Response from elise on Nov 2, 2023
Dear Tenielle, Thank you for your 5/5 rating and wonderful feedback! We're delighted to hear that you enjoyed your stay with us. It's great to know that you appreciated our rooms and the location of our hotel and were thrilled that you would recommend our hotel.We look forward to welcoming you back for another memorable stay in the future.Warm regards, Hotel Reisen

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from elise on Nov 1, 2023
Dear Rachel ,Thank you for you 10/10 rating! We're glad to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, please don't hesitate to let us know. We're always striving to make our guests' experiences even better. We look forward to welcoming you again in the future. Best regards, Hotel Reisen

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, a great bar, comfy bed. We had a fantastic time!
Stayed 3 nights in Oct 2023
Response from Elise on Oct 28, 2023
Dear Robert, Thank you for your 5/5 rating and wonderful feedback! We're delighted to hear that you enjoyed your stay with us. It's great to know that you appreciated our location, the staff, our bar, and the comfort of our beds.We're thrilled that you had a fantastic time, and we look forward to welcoming you back for another memorable stay in the future.Warm regardsHotel Reisen

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Elise on Oct 28, 2023
Dear Phil,Thank you for you 5/5 rating! We're glad to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, please don't hesitate to let us know. We're always striving to make our guests' experiences even better.We look forward to welcoming you again in the future.Best regards Hotel Reisen

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Elise on Oct 28, 2023
Dear John,Thank you for you 5/5 rating! We're glad to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, please don't hesitate to let us know. We're always striving to make our guests' experiences even better.We look forward to welcoming you again in the future.Best regards Hotel Reisen

10/10 Excellent

kevin

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from Elise on Oct 28, 2023
Dear Kevin,Thank you for you 5/5 rating! We're glad to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, please don't hesitate to let us know. We're always striving to make our guests' experiences even better.We look forward to welcoming you again in the future.Best regards Hotel Reisen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauna delight
Luxury accommodations. Everything was pristine! It was one of my favorite hotels ever. Was booked in the suite with a sauna ans sauna was spacious and worked very well.
Stayed 1 night in Oct 2023
Response from Elise on Oct 28, 2023
Dear Valued Guest,Thank you for your exceptional 10/10 rating and your lovely feedback! We're delighted to hear that you found our accommodations to be luxurious and everything pristine. It's fantastic to know that we're among your favorite hotels ever.We're especially pleased that you enjoyed the suite with the sauna. Your comfort and satisfaction are our top priorities.We can't wait to have the pleasure of welcoming you back again in the future.Warm regards.Hotel Reisen

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay as always
Stayed 1 night in Oct 2023
Response from Edita on Oct 17, 2023
Dear John, Thank you for your continued support and for choosing to stay with us again! We're delighted to know that you had a great stay, and we can't wait to welcome you back in the future. Your satisfaction is our priority.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and friendly staff. Will stay here again. Worth the price and great location.
Stayed 3 nights in Oct 2023
Response from Edita on Oct 17, 2023
Dear John, Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location, clean facilities, and friendly staff. We look forward to welcoming you back on your next visit. Your satisfaction is our priority, and we're pleased that you found the experience worth the price. See you again soon!

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Edita on Oct 17, 2023
Dear Jennifer, We are absolutely thrilled to receive a perfect 10 out of 10 from you! Thank you for taking the time to share your positive experience. We look forward to hosting you again and maintaining our high standards. Your satisfaction is our top priority.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel on the edge of the old town so close to everything. Staff were so good. Nothing was a problem.
Stayed 4 nights in Oct 2023
Response from Edita on Oct 15, 2023
Dear Patrick, We're thrilled to hear that you enjoyed your stay with us and found our location convenient. Our staff takes pride in ensuring our guests have a fantastic experience. Thank you for your kind words, and we hope to welcome you back soon!

10/10 Excellent

Lindsay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and lovely location. Very much enjoyed our stay here.
Stayed 2 nights in Oct 2023
Response from Edita on Oct 17, 2023
Dear Lindsay, We're thrilled to hear that you enjoyed your stay and found our service wonderful. Our lovely location adds to the charm, and we're grateful for your kind words. We look forward to hosting you again in the future.

10/10 Excellent

Lenworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Edita on Oct 15, 2023
Dear Lenworth, We're thrilled to hear that you enjoyed your stay with us . We hope to welcome you back soon!

10/10 Excellent

Liliana, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, most of the tourist attractions are within walking distance. The attention of the staff is excellent, always willing to help and offer their best. The room is small but equipped with everything necessary for a cozy stay. I loved the modern decoration with the classic and elegant touch.
Stayed 3 nights in Oct 2023
Response from Edita on Oct 7, 2023
Dear Liliana, Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed our excellent location and found our staff attentive and helpful. Your kind words about our room and its modern yet classic decor are much appreciated. We look forward to welcoming you back for another cozy stay in the future.Warm regards,Hotel Reisen

10/10 Excellent

DEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Edita on Oct 5, 2023
Dear Dean, We are so thrilled to receive such a good review from you. Hope we will have an opportunity to have you as a guest again.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff were great and gave good restaurant recommendations. My room was fantastic. It was super quiet. The only negative was there was no place to put clothing. I was alone so used the other half of bed. The location was perfect, everything was walkable. Staying in Gamla Stan (old section) was great
Stayed 4 nights in Sep 2023
Response from Edita on Sep 23, 2023
Dear Bernard, Thank you ever so much for taking the time to share your wonderful feedback with us. We are absolutely delighted to hear that you had an enjoyable stay at our hotel.It warms our hearts to know that our staff's service and restaurant recommendations enhanced your experience. We're committed to ensuring our guests receive the best possible guidance to make the most of their time in our lovely city.We couldn't agree more about the charm of Gamla Stan. It truly is a remarkable place, and we're elated that our prime location allowed you to explore its historic streets with ease.Once again, thank you for choosing to stay with us, and for your kind words. Your feedback inspires us to strive for excellence, and we hope to have the pleasure of hosting you again in the future.Warmest regardsHotel Reisen

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel stay x 6 nights
Great location and the sea view was worth the extra money!! lots goin on overlooking the harbor and being adjacent to the Royal palace. Restaurant food was good and good bartenders. Reception provided excellent customer service too.
Stayed 7 nights in Sep 2023
Response from Edita on Sep 23, 2023
Dear Lynne, Thank you so much for sharing your positive experience with us! We're delighted to hear that you enjoyed our prime location and the spectacular sea view. It truly is a breathtaking sight, and we're glad you found it to be worth the extra investment.It sounds like you made the most of your time overlooking the harbor and being so close to the Royal Palace. We agree, the surroundings are indeed captivating.It's wonderful to know that you savored your dining experiences and that our bartenders made it even more enjoyable. We take great pride in our culinary offerings and our talented team.Lastly, a big thank you for your kind words about our reception team. Providing excellent customer service is at the heart of what we do, and it's always gratifying to hear when our efforts make a difference in our guests' stays.We look forward to the pleasure of welcoming you back in the future for another unforgettable visit.Warmest regards,Hotel Reisen

10/10 Excellent

Herbert

Stayed 2 nights in Sep 2023
Response from Edita on Sep 13, 2023
Dear Herbert, Thank you for your kind words and for choosing us for your stay. We appreciate your support!Hotel Reisen

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Hotel Reisen! The room was small but lovely (and the bed was amazing!), the front desk staff were wonderful, the food in the restaurant was delicious, and the location could not be beat . To be able to walk out of the hotel and right into Gamla Stan was wonderful!
Stayed 4 nights in Aug 2023
Response from Edita on Sep 11, 2023
Dear Kristin, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you loved your stay at the Hotel Reisen.It's fantastic to know that you found your room, though small, to be lovely and the bed to be amazing. A good night's sleep is essential, and we're delighted that you were comfortable. Our front desk staff will be thrilled to hear that you found them wonderful, and your kind words are a great motivation for them.We're delighted that you enjoyed the delicious food in our restaurant, and you're absolutely right – the location, with its direct access to Gamla Stan, is indeed one of our standout features.Your feedback means the world to us, and we can't wait to welcome you back for another memorable stay. If there's anything special you'd like for your next visit, please don't hesitate to let us know. We're here to make your stay even more enjoyable.Hotel Reisen

10/10 Excellent

KRIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my wife and I second time in this hotel. It is very nice and so close to all shopping and restaurants. We will be back for our third stay.
Stayed 6 nights in Aug 2023
Response from Edita on Sep 11, 2023
Dear Kris, Thank you so much for choosing our hotel for the second time, and for taking the time to leave such a kind review! We're absolutely delighted to hear that you and your wife had another enjoyable stay with us.Our location near shopping and restaurants is indeed a great advantage, and we're thrilled that it adds to the convenience of your visit. We can't wait to welcome you back for your third stay. Your loyalty means the world to us, and we'll do everything we can to ensure that your next visit is just as wonderful as the previous ones.If there's anything special you'd like for your upcoming stay or if you have any specific requests, please feel free to reach out. We're here to make your stay as enjoyable as possible.Hotel Reisen

6/10 Okay

Paul

Liked: Staff & service
It’s was ok. I would go back
Stayed 1 night in Aug 2023
Response from Edita on Sep 13, 2023
Dear Paul,Thank you for your kind words and for choosing us for your stay. We appreciate your support!Hotel Reisen

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the old city of Stockholm. Nice view from our room. Nice level of service. Would recommend.
Stayed 3 nights in Aug 2023
Response from Edita on Sep 11, 2023
Dear Randall, Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you enjoyed our great location in the old city of Stockholm and the lovely view from your room.It's fantastic that you found our service to be at a nice level, and we sincerely appreciate your recommendation. If you have any more feedback or if there's anything specific you'd like to share, please feel free to reach out.We can't wait to welcome you back in the future for another memorable stay. Your comfort and satisfaction mean the world to us. Hotel Reisen