Front of property

Reviews of ProfilHotels Central

3.5 out of 5
ProfilHotels Central
Vasagatan, 38, Stockholm, Stockholm County

Reviews

8.8

Excellent

Rating 10 - Excellent. 509 out of 1007 reviews" "
Rating 8 - Good. 404 out of 1007 reviews" "
Rating 6 - Okay. 65 out of 1007 reviews" "
Rating 4 - Poor. 19 out of 1007 reviews" "
Rating 2 - Terrible. 10 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Giuseppe, Westmount

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb breakfasts; wonderfully friendly and helpful staff; perfect location. Tight room size by North American standards but comfortable and had everything we could need. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Tina on Mar 13, 2024
Dear Giuseppe!How lovely we think it is when we here that you enjoyed our little hotel! And we can totally agree about the American sizes! We hope to welcome you back soon again!!Kind regardsReception

10/10 Excellent

Coleman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 2 minutes from train station and close to everything
Stayed 2 nights in Jan 2024
Response from Ella on Feb 1, 2024
Dear Coleman,Thank you for your feedback!We are glad that you enjoyed your stay with us and hope to see you with us soon again!A warm welcome back to us!Best regardsEllaFront Desk Central Hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderfully managed and maintained property. Very friendly service. Extra clean and conveniently located within 20 meters from the train station. The breakfast is excellent.
Stayed 5 nights in Dec 2023
Response from Paul on Jan 7, 2024
Dear Georges,Thank you for your kind words! We are very proud of our hotel, and thrilled to hear that you feel the same way.We would like to take the opportunity to wish you a warm welcome back!Kind regardsFront DeskCentral Hotel

8/10 Good

Joshua

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Ella on Nov 18, 2023
Dear Joshua,Thank you for staying with us and we hope to see you soon again!Sincerely,EllaFront DeskCentral Hotel

10/10 Excellent

Prakriti

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ella on Nov 4, 2023
Tack för din vistelse hos oss och varmt välkommen tillbaka!Med vänlig hälsningEllaFront Desk Central Hotel

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ella on Nov 4, 2023
Tack för din vistelse hos oss och varmt välkommen tillbaka!Med vänlig hälsningEllaFront Desk Central Hotel

8/10 Good

Sheryl

Stayed 4 nights in Oct 2023
Response from Emma on Oct 13, 2023
Thank you for staying with us and we hope to see you soon again!Sincerely,EmmaFront DeskCentral Hotel

10/10 Excellent

Charmaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd hotel in Stockholm in 10 days. Wouldn’t name which other hotels we’ve been at but our experience here was honestly beyond expectations. Don’t be fooled by the pictures and prices here, this place has the best breakfast spread and paid the most attention to detail when it comes to the little amenities you will need in your room. Only downside was the front desk did not accommodate late check out.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 11, 2023
Dear Charmaine,Thank you so much for your positive feedback and kind words! It makes us very happy and we hope to see you here again soon :)Best regards:Front desk, Claudia

10/10 Excellent

Yusrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great room , small but very clean and comfortable . Breakfast buffet was very good and exceptional
Stayed 1 night in Oct 2023
Response from Ella on Oct 8, 2023
Dear Yusrin,Thank you for your feedback!We are glad that you enjoyed your stay with us and hope to see you with us soon again!A warm welcome back to us!Best regardsEllaFront Desk Central Hotel

8/10 Good

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friedly helpful staff, excellent breakfast,
Stayed 3 nights in Sep 2023
Response from Front Desk on Sep 6, 2023
Dear Hilary!Thank you for your excellent review!We hope you come back to us soon again!Kind regardsReception

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Breakfast in lovely attached restaurant. Convenient to train station, hop on off bus and boat
Stayed 3 nights in Aug 2023
Response from Delgermaa on Sep 3, 2023
Dear Marcia,Thank you for your feedback!We are glad that you enjoyed your stay with us and hope to see you with us soon again!A warm welcome back to us!Best regardsFront Desk DelgermaaCentral Hotel

8/10 Good

Prakriti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the hotel is good.. except for it's room size. Very good breakfast.. right next to central stn. Walking distance to gamlastan.
Stayed 2 nights in Jul 2023
Response from Front Desk on Aug 10, 2023
Dear Prakriti!We are so pleased you enjoyed staying with us and are delighted you enjoyed our wonderful city! Thank you for taking the time to fill in our feedback form, it is very important to us!We hope to wish you welcome back another time!Kind regards Reception

10/10 Excellent

Thee

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and nice location
Stayed 2 nights in Jul 2023
Response from Ella on Aug 3, 2023
Dear Thee,Thank you for your feedback!We are glad that you enjoyed your stay with us and hope to see you with us soon again!A warm welcome back to us!Best regardsFront Desk Central Hotel

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean and updated...
Good overnight stay close to train station, nice part of city. No blackout shades and construction occurring next door early morning, so not the hotel's fault. Room design very nice with larger than normal Euro shower.
Stayed 1 night in Jun 2023
Response from Maribelle on Jul 12, 2023
hello, We are happy that you stayed with us and grateful that you choose to share your experience with us. We hope that you will choose our hotel for your next visit. Welcome back soon.regards, reception

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is across the street from the central train station. My only comment is that there is no AC and the room on the fifth floor facing east was hot.
Stayed 1 night in Jun 2023
Response from Maribelle on Jul 12, 2023
hello, We are happy that you stayed with us and grateful that you choose to share your experience with us. I am genuinely sorry to hear about your inconvenience, and apologize. I hope that you despite the issue had an enjoyable stay. We would love the possibility to welcome you back soon again, you can note this to the reception so they can book another room on another side for you.regards, reception

10/10 Excellent

LESLIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price,excellent breakfast,overall 1st class .. no issuesat all
Stayed 1 night in Jun 2023
Response from Maribelle on Jul 12, 2023
hello, We are thrilled to hear about your stay, thank you for sharing it with us.We are very proud of our hotel, and thrilled to hear that you feel the same way.We would like to take the opportunity to welcome you back. regards, reception

10/10 Excellent

Patricia

Stayed 1 night in Jun 2023

4/10 Poor

Gina

Stayed 3 nights in Jun 2023

4/10 Poor

Kyle

Liked: Cleanliness
Disliked: Staff & service
Had a couple complaints: - the hotel doesnt have a on-site laundry facility, it is an off site service. The hotel posting is a little misleading. -- I tried to use this service and my items were not sent and i was not told about it, until i inquired about picking them back up. In which i was told the morning person thought they were "clean".... -the window area faces an alley - which can be noisy at night (something to note if you are a light sleep). they do provide ear-plugs
Stayed 3 nights in Jun 2023
Response from Front Desk on Jun 10, 2023
Dear Kyle!We are so sorry that we missed to send in your laundry and we take the feedback on board! We value your opinion and hope we get the chance to welcome you back soon again! Many kind regards Reception

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Emma on Jun 13, 2023
Tack för din vistelse hos oss och varmt välkommen tillbaka!Med vänlig hälsningEmmaFront Desk Central Hotel

10/10 Excellent

Markus, San Bartolomé de Tirajana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff
Stayed 1 night in Mar 2023
Response from Front Desk on Apr 15, 2023
Hej Markus!Vi är så glada att ni trivdes hos oss!Vi hoppas att vi får tillfälle att välkomna er tillbaks till oss snart igen! Vänliga hälsningar Reception

10/10 Excellent

Raha

Stayed 1 night in Feb 2023
Response from Delgermaa on Feb 8, 2023
Dear Raha,Thank for taking your time and sending a feedback about your stay.We are so happy that you had pleasant stay.Welcome back!Front DeskDelgermaa

10/10 Excellent

William, Morko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.....definitely my hotel of choice in Stockholm from now on.....10/10
Stayed 1 night in Feb 2023
Response from Delgermaa on Feb 8, 2023
Dear William,Thank you for taking your time and sending feedback to us .We are so happy that you enjoyed your stay with us.Welcome back and wish you lovely day,Front DeskDelgermaa

8/10 Good

Markus, San Bartolomé de Tirajana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean rooms with very nice bathrooms. Located as central as one can be.
Stayed 2 nights in Dec 2022
Response from Emma on Dec 13, 2022
Tack för din vistelse hos oss och varmt välkommen tillbaka!Med vänlig hälsningEmmaReceptionProfilHotels Central Hotel

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, room and breakfast
Wonderful room, comfortable, quite, and clean. Location is perfect, near train station and city center. Breakfast was incredible.
Stayed 1 night in Oct 2022
Response from Emma on Nov 12, 2022
Dear Mario,Thank you for your feedback!We are glad that you enjoyed your stay with us and hope to see you with us soon again!A warm welcome back to us!Best regardsEmmaFront Desk Central Hotel

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities
The clerk at the hotel claimed my reservation was cancelled when I arrived to check in. They locked the front doors at night with no one at the front desk and then left a local telephone number to call in order to be let in and no instructions on how to call a local number. For a hotel in a major tourist area this was a very bad decision. I won’t be recommending this hotel to anyone.
Stayed 2 nights in Aug 2022
Response from Emma H on Oct 13, 2022
Hello Kevin,I'm sorry to hear that you were disapointed with your stay with us. We hope that you will give us another chance to give you a better impression. Have a good day,Emma H

10/10 Excellent

jon brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
This is a very good hotel, they have thought of everything you need. Nice breakfast, perfectly nice room. Only small glitch is that I got refills every day of shampoo instead of body lotion and had to ask for it every day at the reception. A developed world problem.
Stayed 4 nights in Aug 2022
Response from Reception on Aug 28, 2022
Dear Guest! We are so pleased you enjoyed your stay with us! We are so sorry about the wrong amenities! Thank you for your feedback we really value your thoughts on how we can improve ourselves! Kind regards Reception

8/10 Good

Teresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

John

Stayed 1 night in Aug 2022

8/10 Good

Onur

Stayed 3 nights in Aug 2022

8/10 Good

Nigel

Liked: Cleanliness, property conditions & facilities
Single night stay
Wanted a location near the Arlanda Express, so this was perfect. Room was very small, but nevertheless very well equipped, and clean/secure. Bed itself was very disappointing, with little firmness, unfortunately leading to poor sleep. No aircon, so room also too warm when the weather gets hot. Breakfast was very good.
Stayed 1 night in Jul 2022
Response from Emma on Jul 27, 2022
Thank you for your feedback and Welcome back soon again! Kind Regards Emma Front desk Central Hotel

10/10 Excellent

Efrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
Friendly and helpful stuff. Definitely know their job. Breskfast was good but boring.
Stayed 5 nights in Jul 2022
Response from Emma on Jul 27, 2022
Thank you for your feedback and Welcome back soon again! Kind Regards Emma Front desk Central Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in Stockholm! Great breakfast, ideal location, and clean, comfortable rooms. Highly recommend.
Stayed 14 nights in Jul 2022
Response from Emma on Jul 27, 2022
Thank you for your feedback and Welcome back soon again! Kind Regards Emma Front desk Central Hotel

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for four nights in a single room with a good shower. The room was small, but efficient use of the space, and good value for the location. The bed was very soft - some people may like this, but I have a bad back, and I woke up in pain on the first morning - fortunately the hotel was able to solve the problem by putting a large piece of cardboard under the mattress, which made the bed very firm. All of the single rooms overlook a courtyard which was very noisy with deliveries starting before 7am each morning - this is not a problem if you have the windows closed, but in the summer it can be too hot and you want to have the windows open. An excellent breakfast buffet included in the price. Within a 5 minute walk of Central Station, and 10-15 minutes walk from the old town.
Stayed 4 nights in Jul 2022
Response from Reception on Jul 15, 2022
Dear Matt! We are so happy you enjoyed staying with us and that we could make the bed more to your taste! And we are so proud of our breakfast so we are very glad to hear that you enjoyed it! We look forward to welcoming you back soon again! Kind regards Reception

8/10 Good

Brian

Liked: Cleanliness, staff & service
Pro: Location and amazing breakfast. Con: Small rooms, climate control locked, key card for door kept deprogramming requiring me to get another
Stayed 3 nights in Jul 2022
Response from Reception on Jul 15, 2022
Dear Brian! We are so happy that you enjoyed your stay with us, and we can only apologise for the inconvenience with the key card! We really hope that you will give us another chance and look forwad to see you again! Kind regards Reception

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in Stockholm. Literally across the street from the train to and from the airport. Next door to subway and bus lines. Easy walking distance to multiple sights, shopping and restaurants. A lot of unique aspects to the hotel. Friendly staff. Comfortable bed. And the best breakfast buffet I’ve ever seen. I’d stay here again in a heartbeat.
Stayed 6 nights in Jun 2022
Response from Front Desk on Jul 7, 2022
hello Noelle, We are happy that you stayed with us and grateful that you choose to share your experience with us. We would like to take the opportunity to welcome you back.

2/10 Terrible

Barbara

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT STAY AT PROFILS CENTRAL
Not-so-good is an understatement of our stay at this hotel. 1. Internet poor. Needed help connecting and because desk agent could not leave desk, i had to go down to desk for help. 2. Room was on top floor. Not air conditioned, with no air circulation even with windows open.3. A light fixture or fan was missing from ceiling. 4. The TV did not have an electrical cord to plug into outlet so TV was not available. 5. A very inexperienced desk agent was left on his own to take care if matter. He aplogized sincerely but was clueless on how to help. He NEVER should have been alone and had no resourses to call for help. This was a 3rd party reservation. Sime hotels treat guests with such bookings as 3rd class fuests. ( i understand how it works as i worked closely with hotels during my career.) Third party bookings are the first guests to be walked on overbooked nights, they are given the worse rooms ib the house, and are generally frowned upon yet relished because they fill rooms. Thanks to Hotels.com as they wirked with ne to get me out of this place and into another hotel which we most enjoyed, Haymarket Scandic.
Stayed 2 nights in Jun 2022

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a new positive find in Stockholm - great place. However, the elevator was broken the whole time I was there (2 nights), and thankfully I was only one floor up. I felt sorry for the people that had more flights to walk up. Staff was very helpful, fast and friendly. Breakfast was fantastic, lots of options (better than Hotel Reisen in Gamla Stan). Free wifi, cute and small minimalistic room, really cute shower design, and just a wonderful place to stay. Fantastic design features, and thank you for the phone shelf by the bed, the charging station on the wall in a closable cabinet, and the shoe horn! I will absolutely stay here again.
Stayed 2 nights in May 2022
Response from Emma on Jun 12, 2022
Hi Karin, Thank you for staying with us and thank you for your review. We are really sorry for the trouble with the elevator but it is working now again! Hope to see you soon again, welcome back! Kind regards Emma Central Hotel

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will comeback again
Good service, clean rooms, good breakfast!
Stayed 1 night in Feb 2020

8/10 Good

Lois C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 5 nights in February. Room great except beds a bit soft for me. Hotel staff very helpful with directions and reservations for some Swedish only places. Breakfast and location great as everyone says. Some renovations going on but not noisy or disruptive. Quiet.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for airport transfers, sightseeing, Hop-on Hop-off sightseeing bus, Underground, Restaurants Reception staff most helpful
Stayed 4 nights in Jul 2019

10/10 Excellent

L

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything. The buffet was particularly good - wide variety and good service
Stayed 5 nights in Dec 2019
Response from Front Office on Jan 15, 2020
Thank you so much for your review. We appreciate it very mucho. It always help us to improve our service everyday. Central Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly , fab location , great room . Breakfast yummy
Stayed 2 nights in Dec 2019
Response from Front Office on Jan 15, 2020
Thank you so much for your review. We appreciate it very mucho. It always help us to improve our service everyday. Central Hotel

6/10 Okay

Christian

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Front Office on Jan 15, 2020
Thank you so much for take the time to write us a review, it help us to improve our service everyday. Central Hotel

10/10 Excellent

SHUK LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Ian on Dec 6, 2019
Thank you very much for your review. I look forward to welcoming you back to us in the near future With regards Ian O’Sullivan

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Ian on Dec 6, 2019
Thank you very much for your review. I look forward to welcoming you back to us in the near future With regards Ian O’Sullivan

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ian on Dec 6, 2019
Thank you very much for your review. I look forward to welcoming you back to us in the near future With regards Ian O’Sullivan