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Reviews of Stettler Canalta

2.5 out of 5
Stettler Canalta
6020 50th Avenue, Stettler, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 105 out of 296 reviews" "
Rating 8 - Good. 119 out of 296 reviews" "
Rating 6 - Okay. 53 out of 296 reviews" "
Rating 4 - Poor. 17 out of 296 reviews" "
Rating 2 - Terrible. 2 out of 296 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff, quick response to issues, comfortable room. Hot tub a great plus! Bag breakfast balanced & hearty.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Thank you very much for such a wonderful review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you! We look forward to your next visit!

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and good staff
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon!

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed on old side - rooms need to be updated
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Thank you very much for your honest review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay!

10/10 Excellent

Cory

Travelled with group
Liked: Property conditions & facilities
Jason was very nice at check in. He even moved my two friends to different rooms to be closer to the pool and my room. Pool was good. I would stay here again
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, so I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at with us and can't wait to serve you again in the future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Al good
Stayed 3 nights in Mar 2024
Response from GM on Mar 21, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!

6/10 Okay

Darrell

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Heater was pre set, trucks started up early out side window
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you so much for taking the time to leave us this review, we work really hard to make each guest's stay incredible and are always looking for ways to improve!

10/10 Excellent

Jeanne, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Thank you for the great review of our hotel! We are very glad to hear that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, accommodating staff, great to-go breakfast, spacious family suite.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Thank you very much for such an excellent review! We work really hard to deliver the best hospitality service possible, so I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at with us and we cannot wait to serve you again in the near future!

8/10 Good

Charlotte

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon!

10/10 Excellent

Jezi

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town!

4/10 Poor

Kirsten

Stayed 1 night in Feb 2024
Response from GM on Mar 22, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Ardis

Stayed 1 night in Feb 2024
Response from GM on Mar 22, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Anita

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thank you so much for taking the time to leave us this great review, we work really hard to make each guest's stay incredible and greatly appreciate the positive feedback!

10/10 Excellent

Sarah, Kindersley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property shows its age a bit. Could use some paint and a deep clean(baseboard heaters in the bathroom) The bed was so comfortable, room had microwave and fridge. Front desk Jacob and Jason were so polite and very efficient with our check in.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, so I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at with us and we cannot wait to serve you again in the near future!

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in, very comfy bed and good food from the restaurant. Cons are: needing to walk outside to go to the pool or gym.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
We are incredibly grateful that you took the time out of your day to leave us this review. We put customer satisfaction as a top priority, and we are committed making each stay incredible. It is guests like you that make our job wonderful. Please consider us the next time you are staying in the area as we look forward to serving you again!

10/10 Excellent

Dirma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated this property for it’s cleanliness and their breakfast. Hotel breakfasts never beat home cooking of course- but carb counts were included (even on the breakfast sandwich) and they put some thought into what was in the bag. I was also able to get some triple A batteries at the front counter when my son’s back up batteries didn’t work- my son is type 1 diabetic- so the carb counts and batteries really helped us out. The pool was nice too.
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, so I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at with us and we cannot wait to serve you again in the near future!

10/10 Excellent

rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon!

6/10 Okay

Jennifer

Travelled with family
Stayed 2 nights in Jan 2024
Response from GM on Jan 18, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Ray

Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Dec 2023
Response from GM on Jan 4, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Josh

Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

10/10 Excellent

Blaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally Friendly front desk employees
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you so much for the excellent review! We are so glad that you enjoyed your stay with us and look forward to your next visit!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Response from GM on Feb 14, 2024
Thank you so much for the excellent review! We are so glad to hear that you enjoyed your stay with us and hope you will considering staying with us again next time you're in the area!

6/10 Okay

Kayla

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
You could hear the traffic going buy during the night. The room was ok. We found a old coffee cup under the bed. The room was fairly dim. Dark carpet in the room. Not sure if the dim room was intentional. Pool appeared clean. The hot tub looked a little dirty. Friendly staff. Good parking.
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thank you so much for taking the time to leave us this review, we work really hard to make each guest's stay incredible and are always looking for ways to improve!

8/10 Good

Gena

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the restaurant and pool. Everything was convenient
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great. The only thing we didn't like was that parents need to be stricter with their children in the swimming pool area. Lack of respect to the senior in the water was not nice.
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and affordable
Stayed 1 night in Nov 2023
Response from GM on Nov 22, 2023
Thank you so much for the great review, we really appreciate it!

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for taking the time out of your day to share your review. I apologize that we were not able to provide you with a stay you were satisfied with. I am confident that we will be able to resolve this issue if you provide me the opportunity to speak with you further. Please email or call me at your earliest convenience. You are very valuable to us!

4/10 Poor

Larsen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wasn’t very good due to the cleanliness of the room, looked as if it hadn’t been vacuumed for weeks with how much was on the floor. Hair was on the side of the shower and on the sinks counter. I was on the older side of the hotel and it’s not what I expect from a Canalta
Stayed 2 nights in Nov 2023
Response from GM on Nov 11, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and efficient restaurant had good prices and tasty items. Pool and hot tub was relaxing. Room products very good.
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!

10/10 Excellent

Jacki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay. The staff were so friendly. The hotel had everything we needed. The restaurant had 2 sides depending on what you wanted for atmosphere. We enjoyed the lounge for drinks and VLT machines. The hot tub, pool and slide were also great entertainment. Highly recommend this hotel while staying in Stettler. Thank you for such a great week!
Stayed 6 nights in Oct 2023
Response from GM on Oct 24, 2023
Thanks for the awesome review! We work really hard to meet expectations like yours, and we are so happy to hear we hit the mark for you. We can't wait for your next visit to Stettler!

8/10 Good

Karen

Stayed 1 night in Aug 2023
Response from GM on Oct 18, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Valerie

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from GM on Oct 12, 2023
Thank you very much for your honest review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

8/10 Good

angel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mel is very dated it really needs some upgrades for the price you pay it was not worth it but I do have to say the staff was amazing
Stayed 2 nights in Oct 2023
Response from GM on Oct 20, 2023
Thank you so much for taking the time to leave us this review, we work really hard to make each guest's stay incredible and are always looking for ways to improve!

8/10 Good

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and easy, the individual at the front desk was very helpful.
Stayed 1 night in Sep 2023
Response from GM on Sep 12, 2023
Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, so I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at with us and we cannot wait to serve you again in the near future!

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in
Stayed 1 night in Sep 2023
Response from GM on Sep 12, 2023
Thank you so much for the excellent review, we really appreciate it!

4/10 Poor

Marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was in complete disrepair, floor tiles broken, stain on ceilings. Dirty radiant heating.
Stayed 2 nights in Aug 2023
Response from GM on Aug 23, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff good location. Clean room buy it needs some repairs eg. dripping tap
Stayed 1 night in Aug 2023
Response from GM on Aug 23, 2023
Thank you for the great review! I will be sure to talk to my maintenance department to address the issues with your room and get them fixed as soon as possible. We look forward to your next visit!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to be all good
Stayed 1 night in Aug 2023
Response from GM on Aug 23, 2023
Thank you so much for the excellent review! We are so glad that you enjoyed your stay with us and can't wait for your next visit!

8/10 Good

Carmen

Stayed 2 nights in Aug 2023
Response from GM on Aug 23, 2023
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

8/10 Good

Maureen

Stayed 1 night in Aug 2023
Response from GM on Aug 23, 2023
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

8/10 Good

Merv

Stayed 1 night in Aug 2023
Response from GM on Sep 1, 2023
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

8/10 Good

Tania

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and good breakfast.
Stayed 2 nights in Aug 2023
Response from GM on Aug 23, 2023
We greatly appreciate that you took the time to share your experience. I am happy that we were able to meet your expectations and want to thank you for staying with us!

10/10 Excellent

Rana

Stayed 1 night in Aug 2023
Response from GM on Sep 1, 2023
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to all amenities. Check in and check out was fast
Stayed 1 night in Jul 2023
Response from Management on Jul 30, 2023
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

6/10 Okay

DARCY

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ok but not the greatest.
Pool - nice as one can at lease swim and not drag your knees on the brim. Breakfast included ??? Not ideal - in a bag “ Jimmy Deans breakfast sandwich. Coffee is really bad. Including supplies coffee brand in room.
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Thank you very much for your honest review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place for the value with a generous free breakfast to enjoy. I like the opportunity to make coffee in the room and have access to a fridge and microwave. While the room was clean and well stocked, it would be great if maintenance could replace the showerhead and use a snake in the tub (I don't enjoy taking a shower with the water up to my ankles.) Overall, it was a great place to stay and access to a pool with a waterslide was a hit with the kids.
Stayed 2 nights in Jul 2023
Response from GM on Jul 20, 2023
Thank you for taking the time to leave us such a great review! I will talk to my Maintenance Team right away about that shower!

6/10 Okay

Heather

Business traveller
Liked: Staff & service
The room I was given really stunk like stale cigarettes and my bar fridge froze all my groceries, this made for a disappointing stay. I travel to Stettler often for work. This was my first time staying here. Probably will go back to my regular hotel I stayed at on my next wirk trip.
Stayed 2 nights in Jul 2023
Response from GM on Jul 17, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 12, 2023
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.