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Reviews of Americas Best Value Inn Stephenville

2 out of 5
Americas Best Value Inn Stephenville
1625 W South Loop, Stephenville, TX

Reviews

6.6
Rating 10 - Excellent. 77 out of 403 reviews" "
Rating 8 - Good. 119 out of 403 reviews" "
Rating 6 - Okay. 91 out of 403 reviews" "
Rating 4 - Poor. 53 out of 403 reviews" "
Rating 2 - Terrible. 63 out of 403 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Joseph

Travelled with partner
Disliked: Amenities, property conditions & facilities
I hotel is in poor shape, the door safety latch had half of it missing, the door to the room was bent, the swimming pool was not open nor did it appear it would be anytime soon as if had algae growing in it. The website said free breakfast, there was none. The hotel overall looks rundown
Stayed 3 nights in Jun 2022
Response from Guest Relations on Jun 16, 2022
Dear Joseph, It's unfortunate to hear that you didn't have a great time with us and we apologize for any concerns over the upkeep of the property. We'll be sure to have our team members look into your concerns as soon as possible and have them make changes where necessary. Despite this, we know that we can do better and we hope you'll join us again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely filthy and run down! It was Memorial Day weekend so there wasn’t much to choose from, but I’d probably slept better if I had slept in my vehicle. Maids didn’t speak English so there was no communicating to tell them what we needed. Furniture was beaten up, stains on chairs, carpet completely ripped up in front of the door, and very filthy. I wouldn’t take my shoes off in the room! If businesses would clean these rooms like they cared about Covid, it sure would have been nice. Save your money, just sleep in your car!
Stayed 1 night in May 2022
Response from Guest Relations on Jun 15, 2022
Dear Kristin, Thank you so much for sharing your thoughts. We want to sincerely apologize for your experience at our property. While our goal is to provide clean, comfortable accommodations, it appears we have some work to do. The issues regarding your room and housekeeping will be promptly discussed with our team. Constructive feedback like yours is always appreciated, and we thank you for helping us improve.

2/10 Terrible

Shannon

Stayed 1 night in May 2022
Response from Mike on May 30, 2022
Thank you for staying with us, we make improvement on it.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a great stay, the bed was very comfortable, it was quiet. Nice to have a small couch in room. No breakfast, but handy restaurant nearby.
Stayed 1 night in May 2022

8/10 Good

Jeree

Travelled with partner
Liked: Staff & service
The property was a nice place to rest my weary head after a day in the heat.
Stayed 1 night in May 2022

6/10 Okay

Cash

Travelled with family
Liked: Staff & service
Friendly staff, clean and Nextdoor to excellent restaurant. Phone in room not physically connected to service. Reasonable rates. Would stay again.
Stayed 1 night in May 2022

8/10 Good

jamie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay for the price
Stayed 1 night in May 2022

6/10 Okay

Glenn

Liked: Staff & service
Bath tub controls badly need repair. Bed was improperly made(sheet, then blanket, then sheet).
Stayed 1 night in May 2022
Response from Mike on May 16, 2022
Thank you for staying with us, we make improvement on it.

6/10 Okay

Lucio

Travelled with family
Liked: Staff & service, room comfort
Nice but old
Stay was nice. The facility is old and needs updating but the owners appear to be doing their best.
Stayed 1 night in May 2022
Response from Mike on May 16, 2022
Thank you for staying with us, we make improvement on it.

8/10 Good

Janice

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from Mike on May 14, 2022
Thank you for staying with us.

6/10 Okay

Jill

Travelled with family
The room was nothing like the pictures or descriptions. There was no breakfast offered like it said. There were burn holes in the sheets. It smelled of cigarettes. We will never stay there again.
Stayed 2 nights in May 2022
Response from Mike on May 9, 2022
Thank you for staying with us, we will make improvement on it.

4/10 Poor

Janet

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Very old Hotel. Told I did not have a reservation and had to show my confirmation number and name. Late getting in room. Floors not clean. Handicapped shower was moldy. No air on in the room and was 85 degrees in the room.
Stayed 1 night in May 2022
Response from Mike on May 9, 2022
Thank you for staying with us, we will make improvement on it.

8/10 Good

Terrance

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but clean, had a restful time here.
Stayed 1 night in Apr 2022
Response from Mike on Apr 26, 2022
Thank you for your business.

6/10 Okay

Kevin

Stayed 1 night in Apr 2022
Response from Mike on Apr 24, 2022
Thank you for staying with us, we will make improvement on it.

2/10 Terrible

Ashley Cantu

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t stay cause this place was unsafe had broken down vehicles and people drinking and smoking all over and just down right nasty
Stayed 1 night in Apr 2022
Response from Mike on May 9, 2022
Yes one of our mutual guest vehicles broken down cause flat tire, we have city worker at property they have good time on week end there room are other said you just see the parking lot and decided not safe and left. we have many other family stayed on same week end.

4/10 Poor

Dan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Mike on Apr 15, 2022
Thank you for staying with us, we are working on improvement on it.

4/10 Poor

Jaime

Liked: Staff & service
Disliked: Cleanliness, amenities
The people were very nice. The only issue was it just seemed that all of the surfaces were not wiped down or cleaned real good. I had to wipe away old ketchup stains etc. Very low level hotel. Did not feel like the beds were clean looking sheets.
Stayed 1 night in Apr 2022
Response from Mike on Apr 6, 2022
Thank you for staying with us, we will make improvement on it.

2/10 Terrible

denise

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband stayed for one night and it was awful. The bed sheets had stains. The bathtub looked like it hasn’t been scrubbed in ages and you could hear anyone who was outside. Even for a night stay,I would say spend the $200 to stay at another 3 star hotel.
Stayed 1 night in Mar 2022
Response from Mike on Apr 1, 2022
I apologies for your inconvenience, we will make improvement on it.

8/10 Good

Larry

Stayed 1 night in Mar 2022
Response from Mike on Apr 1, 2022
Thank you for staying with us.

8/10 Good

Jeremy

Travelled with family
It was nice but can tell the hotel is old and beds could use an update
Stayed 1 night in Mar 2022
Response from Mike on Mar 20, 2022
Thank you for your business, we will make improvement on it.

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was as expected. Beds had good mattress for great nights sleep.
Stayed 1 night in Mar 2022
Response from Mike on Mar 20, 2022
Thank you for your business.

6/10 Okay

Donald

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a makeover, paint,floors,bathroom/tub,
Stayed 1 night in Jan 2022
Response from Mike on Jan 31, 2022
Thank you for your business, we will make improvement on it.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Do not stay here.
The carpet was dirty , bed sheets stained , I wiped down all counters which happen to be filthy, microwave had left over food. The outlets for the blow dryer were all Burt out. Shower head has built up with low pressure until after I scrubbed it. I spent much of my time cleaning the room. The a/c heater until was old.
Stayed 2 nights in Jan 2022
Response from Mike on Jan 17, 2022
We apologies for you inconvenience, we will make improvement on it.

4/10 Poor

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Mike on Dec 18, 2021
Thank you for staying with us, we will make improvement on it.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theybare very helpful and make you feel like you are at home
Stayed 2 nights in Nov 2021
Response from Mike on Nov 28, 2021
Thank you for your business, we appreciate for your feedback.

2/10 Terrible

ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash, keep moving.
For the price, my expectations weren’t all THAT high.. as soon as we walked in the room I put down our bags and went to the bathroom because I could here water dripping. The roof over the shower was crumbling into the tub and there were several roaches in there. Nope! I went back to the office and requested a refund. The manager, maybe owner?, refused and at first just kept trying to put me in another room. Finally he said I needed to call hotels for a refund even tho I paid on site. Reversed charges it is. It’s an absolute sin to take peoples money and not provide a clean place to sleep.
Stayed 1 night in Nov 2021
Response from Mike on Nov 22, 2021
We apologies for your inconvenience, it was BLOCK room accidently rented, your card transection was voided without any charges.

6/10 Okay

Crista

Stayed 1 night in Nov 2021
Response from Mike on Nov 21, 2021
Thank you for staying with us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book here!
I have never stayed in a worse place. The bathroom was filthy, there was a used wash rag in the tub and the bottom of the tub was green and peeling. We slept on top of the sheets with our own blankets. We will NEVER stay here agan.
Stayed 1 night in Nov 2021
Response from Mike on Nov 11, 2021
I apologies for your inconvenience, we will make improvement on it.

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We will never stay in this motel at any price. We had toask for towels and washcloths. Some pillows didn't have pillow cases. The sheets were wrinkled. There was a microwave in the room but it wasn't positioned so it could be plugged in. The refrigerator was so noisy we had to unplug it. Though there was a coffee maker and coffee there wasn't a cup. No coffee in the common area. No soap. No shampoo. No no slip sutface in the tub. No grab rails in the shower/tub. The showe curtain wouldn’t extend the length of the shower stall. There was a remote but the tv channels had to be changed manually. No instruction cards or fire evacuation plan posted. No free breakfast. We booked 2 nights but only stayed one since the heater blowed cold and warm air alternately. We are elderly but were booked on the second floor. Rating -10.
Stayed 2 nights in Nov 2021
Response from Mike on Nov 11, 2021
I apologies for your inconvenience, we will make improvement on it.

2/10 Terrible

Janelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissatisfied; will not stay again
I will not stay here again. Had a mouse problem. It creeped us out in middle of night. Housekeeping enters room again after I got tp and fresh towels to collect 3 soiled towels. Didn’t replace wash cloths. Had to go to office to ask for new ones. One trash can was not emptied. I threw it away myself because of mouse problem. Behind one bed was powder on floor to exterminate something. Remote missing backing. Put a piece of tape because batteries kept falling out. Curtains too short for window. Later stuffed a blanket in window. No privacy. And parking lot full of holes. Motel Needs a lot of maintenance ;painting would help. Did not have time to swim. but appearance it looked disgusting. It should be drained cleaned and closed. Did not enjoy stay.
Mouse chewed hole.
Mouse going after candy.
Powder for extermination.
Curtain too short.
Stayed 4 nights in Oct 2021
Response from Mike on Oct 31, 2021
We apologies for your in convenience stay, we are working on it and we will make improvement on it.

6/10 Okay

Jacqueline

Travelled with family
Liked: Staff & service
It was accessible to all the locations we were visiting.
Stayed 2 nights in Oct 2021
Response from Mike on Oct 25, 2021
Thank you for staying with us, we make improvement on it.

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness, staff & service
There are two great restaurants right next door. Staff was friendly. The rooms need updating. The TV's need to have more channels.
Stayed 2 nights in Oct 2021
Response from Mike on Oct 25, 2021
Thank you for staying with us, we make improvement on it.

6/10 Okay

Antoine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dim and out of date. No shower curtain in the bath room. Room key did not work half of the time and the beds were very stiff.
Stayed 1 night in Oct 2021
Response from Mike on Oct 25, 2021
Thank you for staying with us, we make improvement on it.

4/10 Poor

Tom

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Will choose another hotel when returning
Bathroom was gross, towels had stains, toilets didn’t flush properly, walls in bathroom were dirty, room looked clean upon arrival
Stayed 1 night in Oct 2021
Response from Mike on Oct 9, 2021
we apologies for your inconvenience, we make improvement on it.

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The overall condition of our room was not very good. This room looked nasty, but you could tell it was clean. the bed was not very comfortable either.
Stayed 2 nights in Sep 2021
Response from Mike on Sep 22, 2021
Thank you for staying with us, we will make improvement on it.

8/10 Good

Katie

Travelled with partner
Liked: Staff & service
Disliked: Amenities
A little run down but worth the price!
Stayed 1 night in Sep 2021
Response from Mike on Sep 27, 2021
Thank you for staying with us.

8/10 Good

Austin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Easy and convenient
Stayed 1 night in Sep 2021
Response from Mike on Sep 16, 2021
Thank you for staying with us.

6/10 Okay

Day

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a place I would stay again.
Reserved King suite, which was very spacious; however, old and musty. Broken doors, very old and dirty couches that you wouldn’t want to sit on, massively old televisions and cable and channels were non-existent. It was like a 1970’s time capsule that hadn’t been touched or updated. Staff was very friendly and accommodating, but would not stay again. Would rather sleep in my car…especially for the price I paid. WAY overcharged for the lack of amenities and condition of the property.
Stayed 2 nights in Sep 2021
Response from Mike on Sep 13, 2021
Thank you for staying with us. we will make improvement on it.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Room 22
Older building. Needs upgrades. Fairly clean. Toilet flushed completely only about every 3rd flush. Tub needed replacin but work and had hot water. Tv had a fuzzy picture on every channel.
Stayed 1 night in Aug 2021
Response from Mike on Aug 17, 2021
Thank you for staying with us, we will make improvement on it.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to what we wanted in Stephenville.
Stayed 3 nights in Aug 2021
Response from Mike on Aug 17, 2021
Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Housekeeping could have been a bit better and didn’t have breakfast due to Covid no prewrapped anything and pool we were unable to swim in cause it was green
Stayed 1 night in Aug 2021
Response from Mike on Aug 20, 2021
Thank you for staying with us, we make improvement on it.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
The property was clean and actually the a/c was already on cooling the room.Great when it is 100 outside. One bar of tiny soap to shower with. Be nice to have 2 at least
Stayed 1 night in Aug 2021
Response from Mike on Aug 12, 2021
Thank you for staying with us.

6/10 Okay

Verified traveller

Liked: Staff & service
Nice staff. Just needed bleach on the sheets and bed
Stayed 1 night in Aug 2021
Response from Mike on Sep 11, 2021
thank you for staying with us.

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Quiet, Friendly
Very friendly service. Clean room, convenient location, very quiet facility. We will be back.
Stayed 1 night in Aug 2021
Response from Mike on Aug 9, 2021
Thank you for staying with us.

6/10 Okay

Michelle

Disliked: Cleanliness, property conditions & facilities
This place was old and run down. The door to my room didn't close properly, the shower and sink handle were visibly dirty, thankfully I brought wipes and lysol. I booked this hotel because it shows they have continental breakfast and i had to be somewhere at 9am, no time to go eat at a restaurant. Got up that morning only to be told "we're not doing breakfast because of Covid-19 ". I told them they need to update their website because it shows they do. Really wish I had just paid more money to stay somewhere else!
Stayed 1 night in Aug 2021
Response from Mike on Aug 9, 2021
Thank you for staying with us. we'll make improvement on it.

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very clean rooms and very kind staff
Stayed 1 night in Jul 2021
Response from Mike on Aug 1, 2021
Thank you for staying with us.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for price!
Comfortable beds. Clean! Only negative thing it pool was closed for "maintenance".
Stayed 2 nights in Jul 2021
Response from Mike on Jul 22, 2021
Thank you for staying with us, i apologias for the pool was under maintanece.

6/10 Okay

Michell

Liked: Staff & service
Disliked: Cleanliness
Not very clean, but friendly
The room was dusty, dirty, surafaces were not wiped down, floor not vaccued, but wonderful service, friendly staff.
Stayed 2 nights in Jul 2021
Response from Mike on Jul 21, 2021
Thank you for staying with us, we make improvement on it.

8/10 Good

Wesley H

Liked: Cleanliness, staff & service, room comfort
Clean inside
The rooms are a lot better shape than the outside grounds which need a lot of attention. Since we booked online, I doubt if we would have stopped if we just saw the site when driving by.
Stayed 1 night in Jul 2021
Response from Mike on Jul 21, 2021
Thank you for staying with us, i hope will see you again have wonderful year ahead.