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Reviews of Comfort Inn & Suites Statesville - Mooresville

2.5 out of 5
Comfort Inn & Suites Statesville - Mooresville
1214 Greenland Drive, Statesville, NC

Reviews

7.6

Good

Rating 10 - Excellent. 267 out of 913 reviews" "
Rating 8 - Good. 342 out of 913 reviews" "
Rating 6 - Okay. 151 out of 913 reviews" "
Rating 4 - Poor. 98 out of 913 reviews" "
Rating 2 - Terrible. 55 out of 913 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen, Caledonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Great breakfast!
Stayed 1 night in Apr 2024

8/10 Good

Pam

Parts of the hotel looked dated and in need of decor improvements and paint job!
Stayed 1 night in Apr 2024

10/10 Excellent

Dixie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast bar had a great selection!
Stayed 1 night in Apr 2024

8/10 Good

Aldo, Stouffville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check-in in was easy and staff was very efficient. Rooms are very clean but a bit dated. Could use a major renovation.
Stayed 1 night in Apr 2024

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024

8/10 Good

Lori

Travelled with family, Travelled with pets
Unique dog park
Stayed 1 night in Mar 2024

8/10 Good

Claudette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hallway smells like an old musty hotel. The room smelled like old cigarettes. There was no way to open a window to get some fresh air. The refrigerator was loud, so we had to turn it off. A fire alarm went off at 10:30PM. The paint was peeling in the bathroom.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Interstate. Some roadside noise . Average breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at check in and check out were very friendly and professional. The lobby and room very very clean. Lots of choices for breakfast. Nice comfortable room and no problems with the wifi.
Stayed 2 nights in Apr 2024

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Smells old
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
We are an older property but maintain a fresh clean hotel per Brand, AAA and Health Department inspections. We have an update scheduled to refresh and provide a new look in the near future.

6/10 Okay

theresa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property said it has a bar and lounge and it was to closed.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
We do have a bar and lounge but have experienced high turnover rate with bar tenders, and the bar closes in between the hotel recruiting a bar tender to fill this position. We apologize for any inconvenience this might of caused as we continue to work through this situation post covid which has resulted in challenging job retentions.

6/10 Okay

Ghislain

Travelled with partner
Disliked: Amenities
I am sorry to say that I was disappointed in the room we had I can’t really say how clean it was since I didn’t take a shower there we streaks on the wall of the shower, there was rust at the bottom. The whole toilet paper holder came off the wall. There was a few other things but those were th worst. So I was not feeling I was in a clean room… I’m sad about it cause I always felt comfort was always my go to when I travel. Please keep you coffee, tea, hot water HOT for those leaving very early in the morning…
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
While this guest was concerned about cleanliness, we have received exceptional cleanliness scores from Brand, AAA and Health Departments. We are an older property and at the end of lifespan of last renovation and do have another renovation scheduled for the near future. We wish this guest engaged our staff and we could of resolved this by providing another room. Our staff is here to assist with any needs or concerns our guest might have.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the highway easy parking and easy to check in. Friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for the positive review. We hope to see you again.

2/10 Terrible

Lillian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for taking time to review us. We use guest feedback to continue to ensure we provide our guest with a satisfactory stay.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to areas we want to see.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Love the. 5 out of 5 review. Thank you.

10/10 Excellent

edward

Liked: Staff & service, property conditions & facilities
good experience
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
We love hearing about those great experiences. Thank you.

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no truck parking which said there were
Stayed 1 night in Feb 2024
Response from General Manager on Mar 18, 2024
Truck parking is very limited on main drive that parcels the hotel parking. Staff can assist when help is needed on where to park.

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Everything was amazing especially the bed except we saw a roach. WE got there late and they gave us late checkout which was very nice.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 18, 2024
We’re glad everything was great but that tiny issue you mention. Our commercial provide that oversees that has been notified.

4/10 Poor

CATHY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We felt safe, however the room smelled like your granma's powder. Wall in toom dirty. It was very easy to check in and out.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 18, 2024
Safe is always important. Our room refreshers will be reviewed to ensure dispensed to leave a neutral smell that’s not overwhelming or under powered.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value and quality
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
Love seeing that 5 out of 5. We feel we do provide value, exceptional service with our warm friendly staff, and clean comfortable rooms. Thank you for sharing your experience.

8/10 Good

Terry

Travelled with partner
Liked: Staff & service
Just looked ok only
Stayed 1 night in Jan 2024
Response from General Manager on Mar 18, 2024
Thank you for the 4 out of 5 review.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
Love seeing that 10 out of 10. We look forward to welcoming you back in the future.

6/10 Okay

Patricia

Disliked: Property conditions & facilities
Comfort Inn Statesville
We have stayed at this hotel for years while travelling to Florida. A noted decline in cleanliness and general upkeep was visible this time around. Taps leaked, sink was plugged. We had to move from our original room. New room was marginally better. Have new owners taken over?
Stayed 1 night in Jan 2024
Response from General Manager on Mar 18, 2024
Our staff continues to strive for exceptional stays for our guest. We are an older property scheduled for an update in the near future but continue to provide exceptional clean rooms based our unannounced inspections from Brand, AAA and Health Department. We look forward to making strides to meet and exceed each guest expectation.

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
Thank you for the review. We enjoy hearing from our guest.

2/10 Terrible

Kate

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
Thank you for taking the time to leave us a review. We value feedback so we may continue to provide services that meet and exceed our guest expectations.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean room. Nice staff. Hot and cold breakfast. Great value at great price. We'll be back.
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
We love hearing about our guest positive experience and we look forward to you returning. Thank you.

6/10 Okay

Stacy

Travelled with pets, Travelled with partner
Bar was not open.
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
Unfortunately, the bar is is the only area of hotel that we continue to experience a staffing issue with. The rest of the hotel has remained staff with many staff members being with hotel for an extended period of time. We are contently recruiting to fill the bar position. Thank you for your review.

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
Thank you for reviewing us. We appreciate it.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable. The Shower had a problem, it didn't work properly. Otherwise, great place, will probably stay there again
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
Thank you for sharing your experience with us and others. We hope you reported the shower issue to staff so this could be address. We have shared it from this review with our Maintenance to look into.

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service
Convenient stay right off the interstate. Staff was very friendly and kind! The bed we stayed in had a large stain on the cover, which was a turn off. Also, lots of women’s hair all over the room, in the bed, etc. bathroom was very clean. Room was dated but the price reflects that. Overall an average place to stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Nicole

Travelled with family
Disliked: Staff & service, room comfort
Read the reviews
Breakfast was disgusting and the worker are very rude
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 4, 2024
Always disappointing to hear of a less than ideal experience especially when numerus reviews state great breakfast and lovely host. We will continue to ensure we are doing our best to meet and exceed all of our guest experiences.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from General Manager on Mar 18, 2024
Thank you for you positive scored review.

8/10 Good

Selma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was pretty good, bed was comfortable, room was quiet.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
We're delighted your expectations were met and exceeded. We look forward to seeing you again.

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 4, 2024
We appreciate the 5 out of 5 review. Thank you.

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from General Manager on Jan 4, 2024
5 out of 5 review. Thank you for your business.

6/10 Okay

Harish

Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you for taking the time to review us. We appreciate it.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Love seeing those 10 out of 10 reviews. Thank you.

8/10 Good

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you for the 4 out of5 review. We appreciate it.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
All the employees we came in contact with were very polite and helpful. Building does have some age to it but was perfect and quiet for our 1 night stay.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you for the warming review. We are an older property with an update scheduled soon but continue to provide clean comfortable rooms with friendly service..

6/10 Okay

Candace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated Lots of stains & stuff falling apart
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
We are an older property that has an update scheduled for the near future. We still provide clean comfortable rooms with warm friendly service. We welcome guest feedback at the hotel during stay so that we may be able to improve upon the guest experience during the stay.

4/10 Poor

Jeanette

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bedroom black out curtains were dirty, stained and just... the bath tub was not the cleanest but was not going to use it...got there at 11 pm and my daughter was already asleep when i saw the curtains... so i didn't want to wake her up to move rooms after an 11 hr drive... i showed the 13 pictures to the front desk person who was willing to refund the price but the manager refused "since I stayed in the room"... my special needs daughter was asleep... the bed was clean... the carpet could use a good vacuum also i told her... have stayed before will never stay again and oh corporate could not care either... when i called them...
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
It's always disappointing to hear of a guest stay not meeting expectations. The hotel receives multiple unannounced inspections from Brand, Health Department and AAA. Those inspections have found us exceptional clean. We are an older property scheduled for an update and we take our guest feedback serious. We conduct regularly reviews and and with guest feedback to ensure no lapses are occurring and we continue to meet our guest expectations. Each guest issue is handled based on the circumstances of each situation and resolutions are offered to guest based on the conclusions of findings. Our staff is eager to assist and want to know about any issues as soon as possible.

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
We're glad you love being here and we will continue to provide a level of service that keeps you staying with us,

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches in the rooms!!!!!
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
It's never good to hear of a stay less than satisfactory. We will share this feedback with our pest provider to ensure they are providing the level of service our guest and us expect.

10/10 Excellent

Chandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to check in an hour early!
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
We allow early check in based on availability. We are happy we were able to accommodate you. We look forward to you staying with us again,

8/10 Good

Robert

Stayed 1 night in Nov 2023
Response from General Manager on Jan 4, 2024
Thank you for the 4 out of 5 review.

8/10 Good

Scott

Stayed 1 night in Sep 2023
Response from General Manager on Dec 5, 2023
Thank you for leaving us a review. We look forward to seeing you again.

6/10 Okay

Samuel, Raleigh

Stayed 1 night in Nov 2023
Response from General Manager on Jan 4, 2024
Thank you for taking the time to review us.

6/10 Okay

Debbie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is very dated. Stains on the carpet. The couch was very old and dirty. The beds are very small! Breakfast could have been better. Maybe offer a healthy choice such as oatmeal, not from a packet. The drink and cereal dispensers did not work.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 22, 2023
We are an older property scheduled for an update in the near future. Our hot breakfast provides sausage, scrambled eggs or omelets, grits, biscuits, gravy, pastries, muffins, bread, bagels, yogurts, oatmeal, cereals, waffles, oranges, apples, bananas coffees teas and juice with an assortment of condiments. Cereal is dispensed by pulling handle out to drop cereal into bowl. Our juice is served in pictures located on breakfast counter and not through a juice machine. Our host is happy to assist our guests in located items. Thank you for your 3 out of 5 review and we hope this addressed your concerns.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you for the 8 our of 10 review. We appreciate your business.