21 Lake Avenue Extension, I-84 at Exit 4, Danbury, CT
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel's infrastructure and decor are significantly outdated, reminiscent of the 1980s. The overall condition of the facilities is concerning due to poor maintenance.
Sorry 😞
Roded
Stayed 3 nights in Apr 2024
Response from Management on Apr 24, 2024
Thank you for taking the time to share your feedback with us. We apologize that your experience did not meet your expectations due to our outdated facilities and decor. We understand your concerns and are excited to inform you that our hotel will be undergoing significant renovations this year. These improvements will include modernizing our decor and enhancing our infrastructure to provide a more comfortable and contemporary experience for all our guests. We hope to have the opportunity to welcome you back in the future, so you can see the transformations we have made. Your satisfaction is important to us, and we are committed to providing our guests with the highest quality of service and accommodations.
We stayed for five days, and by day 4, we had not been visited by housekeeping even though I asked the front desk twice to make sure we got service on the fourth day after we didn’t get it on the third (as we were supposed to according to hotel policy). To their credit, they did move us to a clean room when I asked (since all housekeeping staff were gone for the day).
Mary
Stayed 4 nights in Mar 2024
Response from Management on Apr 24, 2024
Thank you for your review. We apologize for the oversight in housekeeping services during your stay. We're glad we could accommodate a room change, but we recognize the inconvenience caused. We're taking steps to ensure this doesn't happen again and appreciate your patience and feedback.
Thank you for your positive review! We're thrilled to hear that you enjoyed our suites and found our prices reasonable. We look forward to welcoming you back soon!
Thank you, Stacy and Molly for your kindness and making my trip back to Danbury pleasant. I'll be returning in June so I'll see you then!
Barbie
Stayed 2 nights in Apr 2024
Response from management on Apr 24, 2024
Thank you for your kind words! We're thrilled to hear that Stacy and Molly made your trip to Danbury pleasant. We look forward to welcoming you back in June! Safe travels until then.
The staff were very helpful and professional. They were so friendly and welcoming after a long day of travel. The common areas were lovely. The room had a great layout and beds were clean and comfortable. There seemed to be lipstick in the carpet, the heat lamp was broken in the bathroom and on our final night we found the shower handle in disrepair. The staff offered to move our room so the issue was addressed but it was an inconvenience. Overall we were happy with our stay and will most likely choose to stay there again.
Nicole
Stayed 4 nights in Apr 2024
Response from management on Apr 24, 2024
Thank you for sharing your experience. We're glad our staff was welcoming and that you enjoyed the room layout and comfort. We apologize for the issues with the carpet, heat lamp, and shower handle. We appreciate your understanding regarding the room move and are pleased these concerns were addressed promptly. We look forward to welcoming you back on your next visit!
Thank you so much for your review, we are very happy that you got to receive the Ethan Allen Experience.
10/10 Excellent
Bharat
Mar 29, 2024
Bharat
Stayed 1 night in Mar 2024
8/10 Good
Virginia
Business traveller
Mar 26, 2024
Liked: Cleanliness, staff & service
I enjoyed my stay there very much but was concerned by the limited staff during certain hours, i.e. room service. Also most convenient elevator was not in service.
Virginia
Stayed 2 nights in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your feedback! We apologize for any inconvenience caused by limited staff availability and the out-of-service elevator. We'll address these issues promptly to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!
The only 2 positive things I can say is the bed was comfortable and the room was quiet.
The bathroom was dirty upon arriving, the shower didn't work properly and the rub took 10 min to drain after a shower.
I don't know if we got the bottom of the barrel because we went through a 3rd party or not. Had they answered their phones one of the 10 times I called I would have booked through them. I tried this hotel because my siblings gave me a good review.
D
Stayed 2 nights in Mar 2024
Response from management on Mar 28, 2024
We're disappointed to hear about your experience and apologize for the inconvenience. We'll address these issues with our team to ensure a better stay for our guests. Your feedback is valuable, and we appreciate you bringing it to our attention.
The place is clean from when you walk in,
If you leave something in your room, good luck getting it back if at all, unless you stay on them at once. house keeping not good with English.
I called the front desk to inform them, but it was never noted according to the girl the next morning.
Mr.
Stayed 1 night in Mar 2024
Response from management on Mar 27, 2024
We're sorry for the inconvenience with housekeeping and any miscommunication. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests. Please reach out directly if you need further assistance.
We're delighted to hear that you found our accommodations to be clean during your stay. Maintaining a pristine environment for our guests is a top priority. Thank you for sharing your feedback!
This hotel had been a top facility. Hotel is still nice. Needs cosmetic improvements. Having lived in the area for some thirty years, the hotel needs TLC.
Still nice but it could be a 5 star.
Roger
Stayed 2 nights in Mar 2024
Response from management on Mar 21, 2024
Thank you for taking the time to share your thoughts on your recent stay with us. We are pleased to hear that you still find our hotel nice, recognizing the quality that has made us a top facility in the area for years. We appreciate your honest feedback regarding the need for cosmetic improvements and TLC. It's insights like yours that help us identify where we can enhance our guest experience.We're excited to announce that we are embarking on a renovation project this year aimed at refreshing and revitalizing the hotel, addressing the very concerns you've highlighted. We do look forward to your feedback once the renovations are completed.
Well located, quiet and convenient.
Essy in and out.
Roger
Stayed 2 nights in Mar 2024
Response from Management. on Mar 20, 2024
Thank you for sharing your positive review of Ethan Allen Hotel! We're thrilled to hear that you found our location well-suited to your needs, along with appreciating the quietness and convenience we strive to offer. It's great to know that our easy in-and-out access added to your overall satisfaction. We look forward to welcoming you back in the future for another pleasant stay.
6/10 Okay
Carolyne
Travelled with partner
Mar 10, 2024
Disliked: Amenities
Restaurant on property but breakfast doesn’t begin until 730 on weekend limited and much better value could be found in close proximity even coffee cups provided for only one morning for a two day stay. Limited staff which was evident in general cleaniniess of common areas. Bed was comfortable
Carolyne
Stayed 2 nights in Mar 2024
Response from management on Mar 20, 2024
Thank you for your feedback. We apologize for any inconvenience caused by our breakfast hours and the limited amenities provided. We're addressing these concerns to improve our services and ensure a more pleasant stay. We hope to have the opportunity to better serve you in the future.
Rooms are not clean, drains clog and AC very noisy
Guy
Stayed 1 night in Mar 2024
Response from mangement. on Mar 20, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our property. We're glad to hear that you found the bed comfortable but regret that other aspects of your experience did not meet your expectations. We appreciate your comments on our breakfast hours and the variety offered; we aim to provide a convenient and enjoyable dining experience, and we will review our current offerings and timing based on your feedback. We also apologize for any inconvenience caused by the limited availability of coffee cups in your room and the general cleanliness of our common areas. Please be assured that we will address these concerns with our housekeeping and staff to ensure our high standards are maintained consistently. We understand the importance of a welcoming and well-maintained environment and are committed to improving our services. We hope to have another opportunity to welcome you back and provide you with a stay that better reflects our commitment to our guests' comfort and satisfaction.
Friendly staff at checkin and very accommodating. Room is a little dated but clean and good value for the pricepaid
larry
Stayed 1 night in Mar 2024
Response from management on Mar 20, 2024
We're so glad to hear that our staff made a positive impression with their friendliness and accommodation at check-in. We appreciate your feedback on the room's condition and are pleased that you found it to be clean and of good value for the price. We continuously work on updating our facilities to enhance our guest experience and your comments are valuable in this process. We look forward to the opportunity to welcome you back and provide an even more satisfying stay.
Thank you for your wonderful review! We look forward to welcoming you back in the future and continuing to provide the high level of service you've come to expect from us. Thank you for choosing our hotel and for recognizing the efforts of our team!
10/10 Excellent
rickey
Travelled with group
Mar 2, 2024
Everything was great at this hotel
From the bartender at happy hour to the people at the front deck. Polite and assertive. Got everything i needed
rickey
Stayed 1 night in Mar 2024
Response from management on Mar 20, 2024
Thank you for sharing your wonderful experience! We're delighted to hear that from the bartender at happy hour to our front desk team, everyone contributed to making your stay great. Your kind words about our polite and assertive staff are greatly appreciated. We're thrilled we could provide everything you needed and look forward to welcoming you back soon!
We're excited to inform you that we are preparing to start a comprehensive refresh of the hotel soon. We are committed to enhancing our guest experience at every level and believe that this upcoming refresh will significantly improve the ambiance and functionality of our accommodations. We hope that you will consider staying with us again in the future to experience the updates firsthand and see how we have transformed our spaces to better serve our guests. Thank you for taking the time to share your feedback.
We are sad to see your review score, we would love to get some feedback on what would have made your stay better. Please contact us to let us know if there is anything we can do to rectify any issues you may have had.
Thank you for the perfect review, and we apologize for any issues you may have encountered in locating your room. We do hope you choose us again in the future.
Super fast check in and check out. The rooms are very clean and the ambiance is very welcoming. Price is fantastic as well
Angelo
Stayed 1 night in Feb 2024
Response from management on Mar 20, 2024
Thank you for the positive review! We're thrilled to hear you enjoyed the quick check-in/out process, our clean rooms, welcoming ambiance, and fantastic pricing. We strive to provide an exceptional stay for all our guests, and your feedback is greatly appreciated. Looking forward to welcoming you back soon!
We love to read that our guests had a comfortable stay during their visit with us. We also appreciate you taking the time to write a review and share your feedback. We can't wait to see you again in the future.
I was pleasantly surprised that the place was really nice. The bed was comfortable and it was nice and quiet. I definitely will be staying here again.
Lourdes
Stayed 1 night in Feb 2024
Response from management on Mar 20, 2024
We love reading that your guests enjoyed their time with us. Our goal is to provide every guest with the best experience on their visits to the Danbury area. Thank you for sharing your positive experience.
We appreciate you taking the time to let us know about your recent visit. We are very happy to read that you had a great experience during your visit. We do hope that we get to see you on your next visit to the area.
Thank you for the excellent review! We are thrilled that you were able to experience the Ethan Allen service and we can't wait to see you again on your next visit to Danbury.
Lovely property and great staff. This was an unexpected trip and I appreciated the warmth and helpfulness of everyone. AWESOME front desk team!
John
Stayed 1 night in Feb 2024
Response from management on Mar 21, 2024
Thank you for your kind words! We're thrilled to hear you enjoyed our property and found our staff warm and helpful, especially our front desk team. It's great to know we could make your unexpected trip a positive experience. Looking forward to welcoming you back soon!
Unlike the other Hotel/ Inn I've stayed at, they clean rooms everyday, here you have to wait 3 days to have a room cleaned unless you request it sooner.
Ethan Allen does not have continental breakfast in AM.
They (Ethan Allen) does provide coffee in AM by front door.
Thomas
Stayed 2 nights in Feb 2024
Response from management on Mar 21, 2024
We are always looking for ways to improve our guest experience, and your comments are invaluable in that process. We understand your concern about our housekeeping schedule. Our current policy of cleaning rooms every three days is part of our efforts to conserve resources and minimize our environmental impact, but we also want to remain flexible to our guests' needs. We apologize if this policy was not clearly communicated to you upon check-in. Please know, we are more than willing to accommodate daily cleaning requests should you prefer it for future stays. We value your business and would love the opportunity to welcome you back, ensuring a stay that not only meets but exceeds your expectations.
10/10 Excellent
Lee
Feb 13, 2024
Lee
Stayed 2 nights in Feb 2024
6/10 Okay
Fagner
Travelled with family
Feb 12, 2024
Liked: Cleanliness, staff & service, amenities
Water the shower is warm not hot
Fagner
Stayed 1 night in Feb 2024
Response from management on Mar 21, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the water temperature in your shower. We have taken your feedback seriously and have immediately addressed this issue with our maintenance team to ensure the water temperature is appropriately hot for all our guests. It's important to us that every aspect of your stay meets your expectations, including the comfort of a hot shower.
6/10 Okay
Ronald
Travelled with partner
Feb 12, 2024
The only thing I did not like about the hotel is that the fact it is now owned by Ethan Allen and everything within the hotel room itself looks like it’s still from the 1930s!
Ronald
Stayed 2 nights in Feb 2024
Response from management on Mar 20, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're excited to inform you that we are preparing to start a comprehensive refresh of the hotel soon. We are committed to enhancing our guest experience at every level and believe that this upcoming refresh will significantly improve the ambiance and functionality of our accommodations. We hope that you will consider staying with us again in the future to experience the updates firsthand and see how we have transformed our spaces to better serve our guests.
6/10 Okay
Claudia
Business traveller, Travelled with group
Feb 12, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel operates with very limited staff. I think they only had one person at the hotel overnight.
First the heater on my room was not working; it was after 10pm and they didn’t have anyone to come and fix it. So that night I had to sleep with sweaters. Next day they decided to give me a new room, on that one the bathroom was not flushing… again mo one to fix it.
Really bad experience….
Claudia
Stayed 2 nights in Feb 2024
Response from management on Mar 20, 2024
We sincerely apologize for the challenges you faced with the heating system in your room and the subsequent issue with the bathroom facilities in your new room. It is clear that we fell short of providing the comfortable and hassle-free experience we strive to deliver to all our guests. Please rest assured, we are taking your feedback seriously and will be reviewing our staffing levels and maintenance procedures to ensure issues are addressed more efficiently and effectively in the future.
Hotel was huge and extremely clean. Bar/dining room was beautiful and prices not bad. Free breakfast and excellent staff.
Michael
Stayed 1 night in Feb 2024
Response from management on Mar 20, 2024
Thank you so much for your wonderful review! We look forward to the pleasure of hosting you again in the future and continuing to meet and exceed your expectations.
10/10 Excellent
Marybeth
Travelled with family
Feb 10, 2024
great place and great stay
Marybeth
Stayed 2 nights in Feb 2024
Response from management on Mar 20, 2024
Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you enjoyed your time with us. We look forward to seeing you on your next visit to Danbury.
8/10 Good
Cindy
Travelled with family
Feb 9, 2024
Liked: Cleanliness, staff & service
Beds were a little small for 2 adult people, bathroom and bedroom interior needs to be updated, heater/AC unit pretty loud, and would’ve been nice to have actual “Ethan Allen” furniture/beddings like the name brand itself. Overall, not too bad of a stay. Would probably stay again if I went to visit in the future.
Cindy
Stayed 2 nights in Jan 2024
Response from management on Mar 20, 2024
Thank you for taking the time to provide us with your valuable feedback following your recent stay. We are pleased to hear that, overall, your experience was positive, and you would consider staying with us again in the future.
All of the employees that we interacted with went above and beyond our expectations.
Abby
Stayed 1 night in Feb 2024
Response from Management on Mar 20, 2024
We're thrilled to hear that our team members went above and beyond to make your experience memorable. Our staff takes great pride in delivering exceptional service, and knowing we exceeded your expectations is the highest compliment we can receive. Your kind words will be shared with the entire team to serve as further encouragement to continue providing outstanding service to our guests. We look forward to welcoming you back for another exceptional stay.