Bar (on property)

Reviews of DoubleTree by Hilton Stoke on Trent

4 out of 5
DoubleTree by Hilton Stoke on Trent
Etruria Hall Festival Way, Stoke-on-Trent, England

Reviews

8.4

Very good

Rating 10 - Excellent. 473 out of 1000 reviews" "
Rating 8 - Good. 335 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Perfect location
Stayed 1 night in Mar 2024
Response from Beth - Reception Manager on Mar 24, 2024
Hello,Thank you for taking the time to share your feedback. We hope to see you again soon

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Beth - Reception Manager on Mar 26, 2024
Hello,Many thanks for taking the time to leave your feedback.We hope to welcome you again soon

10/10 Excellent

Martin, Berkhamsted

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Feb 2024
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Okay

Kaitlin, liverpool

Liked: Cleanliness
Check in was very slow, only one member of staff on the desk checking in despite it being a saturday pm and multiple staff floating round. Service wasnt great at check in, noted that the guests checking in infront of me had everything explained to them including facilities, where to acess lifts and timing for the restaurant even asked did they want to book the restaurant that evening.Originally given a room on the first floor, then changed to the 3rd floor. Sadly this was not a "bonus". The room given was right next to the doors to the lift and sadly when the doors were opened they would bang loudly on the bedroom door. This was very disturbing and extremely annoying. The level of noise in the hotel was horrendous. Breakfast options were very limited, no dairy free options except for a very small amount of soya milk. No gluten free options advertised. Very limited quantities and very slow at clearing and replenishing. Sadly the car park is a nightmare especially if you need an accessible space. I picked the wrong weekend to travel as there was a large wedding. Guests took over the hotel carpark and not the event space carpark. Children were running wild and messing in the lifts. Both staff and wedding guests didnt seem to care. Services are very limited, spa needs to be booked well in advance and the hotel wellness facilities seemed to be full of day visitors which wasnt great. Unable to access refreshments before 11am if you have not booked breakfast.
Stayed 2 nights in Feb 2024
Response from Beth - Reception Manager on Mar 2, 2024
Good afternoon,Oh goodness I am sorry that your stay fell short of our usual excellent service. you’re right we needed another receptionist on shift but unfortunately due to last minute sickness we were understaffed.I know my team member dealt with the pressure incredibly well considering. We do have gluten free options so I am sorry if these were not pointed out to you by a member of the team. Our car park has 310 spaces as well as an overflow car park at the left side of the property.Once again Kaitlin I do apologise but hopefully you will give us another chance in the future.

10/10 Excellent

Harmeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Okay

Suzanne

Liked: Cleanliness
Disliked: Staff & service
Didn't expect no reception no proper service at the bar. Small list of cocktails I was under the impression there would be parties. Absolutely dead
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Joseph

Stayed 2 nights in Dec 2023

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 Excellent

nor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
We were very impressed by the quality of the service and high standards of the cleanliness and furnishings. The room was spacious and the climate control system was very easy to use.
Stayed 1 night in Dec 2023

10/10 Excellent

mh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polar express weekend at churnet railway.
We stayed at this hotel for a night stay ready for our polar express day at the nearby churnet railway station, we had an absolutely lovely time at this hotel friendly and helpful staff, the hotel is absolutely lovely and the rooms are clean and tidy and very comfortable. Breakfast was absolutely delicious and the service was brilliant. Parking onsite was great and at only £5 Charge was really good, it's just nice to have a hotel that actually has parking facilities.The pool area was great the only downside was that you have to book your slot and it's only for 45 minutes and the changing area is freezing so not great when you have small children to change after being in the pool. Would definitely stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nick

Stayed 1 night in Dec 2023

8/10 Good

stephen

Stayed 1 night in Dec 2023

10/10 Excellent

Saul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an excellent stay at the Doubletree Hilton in Stoke on Trent. The room is spacious and clean, with very nice decor. The rest of the hotel has a very nice ambience and staff are very professional and welcoming. Breakfast was a delight, with lots of choices, including every choice of item one would want for a full english breakfast, lots of cereal choices and wonderful coffee. Once again staff at breakfast were lovely and deserve accolade's for the way they sat families down, cleaned up and restocked any items that were running low, so always fresh. One notable action that I think is brilliant, was that upon booking I was sent an email notifying me of various things that I found important to know, especially that there would to be some Christmas parties on the night of our stay. I called up and I was informed that the hotel would be busier with functions, however I was offered a room on the 4th floor, which was well away from any festivities. We would not even have known that there were any parties, as it was perfectly quiet. There is also a very good indoor pool which the kids loved. In all we will be back and highly recommend this hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Giovanni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently situated in Festival Park for retail shopping, fast food and entertainment. Safe secure location with adequate parking
Stayed 1 night in Nov 2023

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities
The food ,staff and my room were excellent but my evening was spoiled by the temperature in the hotel, I dont expect to stay at a hotel and be cold , it spoiled what would have been a lovely stay .
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfortable stay
Stayed 1 night in Nov 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big comfortable beds, beautiful breakfast.
Loved our stay for my wife's graduation, used the pool and had our first nights meal in the hotel restaurant and was beautiful. Breakfast was spot on, had to try the oat cakes as we were in Stoke On Trent. Comfortable bed, big TV for lazing in front of chilling without the kids. Would happily stay again.
Stayed 1 night in Nov 2023

8/10 Good

M

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 6 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Heating
Really disappointed with our stay at the weekend. Very not bedroom. Lots of noise from pipes / heating systems which seem to be known about.
Stayed 1 night in Nov 2023

10/10 Excellent

Faye

Stayed 1 night in Nov 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was ok.
Long wait at reception to check in, didn’t realise we had to book to use the pool. We were sat in the bar for breakfast and the coffee machine there was rubbish. Beds were comfy, bathroom nice and clean, shower pressure wasn’t very good.
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we’ve stayed in!
We were so impressed with the quality and size of our family room. It was so well presented and more than enough room. There were lovely added touches too. We loved using the pool and enjoyed our meal in the restaurant.
Stayed 1 night in Oct 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
We really enjoyed our stay. We were there to see family overnight. Unfortunately, we couldn't use the pool etc as we arrived 4 hours later than planned due to an accident on the M1, which was one of the reasons I booked, so can't comment on that. The room was big & very nicely done, massive shower & TV & the bed was comfortable, I didn't wake up with a painful back which is the usual if I don't sleep in my own bed. Breakfast was very good too. A nice touch was warm cookies on arrival to have with the coffee in our room. Overall, having stayed in cheaper hotels in Stoke, which were not available on this occasion, we both said that we would be prepared to pay the extra next time to stay here again, from my husband that is praise indeed!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from S.Healey (GRM) on Oct 15, 2023
Thank you for your 10/10 review, we do hope to see you again soon!

8/10 Good

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from S.Healey (GRM) on Oct 8, 2023
Thank you for the 4/5 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

10/10 Excellent

Emily

Stayed 1 night in Sep 2023
Response from S.Healey (GRM) on Oct 8, 2023
Thank you for the 10/10 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from S.Healey (GRM) on Oct 8, 2023
Thank you for the 10/10 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from S.Healey on Sep 18, 2023
Thank you for the kind review. If you do happen to be in Stoke on Trent in the future then do feel free to stay with us once more. Thank you once again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great sized room and good value for money. Only down fall would be the noise due to functions on. Our room was above where taxi’s collect guests and around midnight both nights we was awoken by lots of noise. We paid for breakfast and they were great. Good selection of food for all the family, one thing would be better variety for Gluten free guests, such as pain au chocolates, especially as we pay the same price but quality and selection of food is not the same. However we would definitely rebook.
Stayed 2 nights in Sep 2023
Response from S.Healey on Sep 18, 2023
Thank you for the review, glad things were okay for you in the end. If you do happen to be in Stoke on Trent in the future then do feel free to stay with us once more. Thank you once again!

10/10 Excellent

Leanne

Stayed 1 night in Sep 2023
Response from S.Healey (GRM) on Oct 15, 2023
Thank you for your 5/5 review, we do hope to see you again soon!

6/10 Okay

Regine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from S.Healey on Sep 18, 2023
Thank you for the kind review! If you do happen to be in Stoke on Trent in the future then do feel free to stay with us once more. Thank you once again!

8/10 Good

Patrica

Stayed 2 nights in Sep 2023
Response from S.Healey (GRM) on Oct 8, 2023
Thank you for the 4/5 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

2/10 Terrible

Seamus

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from S.Healey on Sep 12, 2023
Thank you for your review. If you do happen to be in the local area of Stoke on Trent again then we do hope you might choose us again. We would be happy to host your stay once more and provide you with some kind and welcoming experience.

6/10 Okay

Nikki

Travelled with family
Liked: Property conditions & facilities, room comfort
Check in was slow as there was a long queue and only one person on reception, room was nice but the shower constantly dropped. Sauna was dirty, chewing gum stuck to the heater. Swimming pool was dirty, not enough water in for a deck level pool meant all of the surface scum/dirt just hung around on the top of the water.
Stayed 1 night in Aug 2023
Response from S.Healey on Sep 12, 2023
Thank you for the review, I have passed over your comments to the Leisure and Reception teams so they can better understand and know how to fix. If you do happen to be in the local area of Stoke on Trent again then we do hope you might choose us again. We would be happy to host your stay once more and provide you with some kind and welcoming experience.

8/10 Good

Rachel

Stayed 1 night in Sep 2023
Response from S.Healey on Sep 12, 2023
Thank you for the great review! If you do happen to be in the local area of Stoke on Trent again then we do hope you might choose us again. We would be happy to host your stay once more and provide you with some kind and welcoming experience.

8/10 Good

Muhammad

Stayed 1 night in Aug 2023
Response from S.Healey (GRM) on Sep 3, 2023
Thank you for the 8/10 review! Thank you again for your stay and for your continued loyalty towards the Hilton brand. If you do happen to be in Stoke on Trent again then we do hope you might stay with us once again in the future.

10/10 Excellent

obiora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and friendly.
Stayed 1 night in Aug 2023
Response from S.Healey (GRM) on Sep 3, 2023
Dear Obiora,Glad you found the staff all amazing and friendly. Thank you again for your stay and for your continued loyalty towards the Hilton brand. If you do happen to be in Stoke on Trent again then we do hope you might stay with us once again in the future.

10/10 Excellent

F

Stayed 2 nights in Aug 2023
Response from S.Healey (GRM) on Sep 3, 2023
Thank you for the 10/10 review! Thank you again for your stay and for your continued loyalty towards the Hilton brand. If you do happen to be in Stoke on Trent again then we do hope you might stay with us once again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from S.Healey (GRM) on Sep 3, 2023
Thank you for the excellent 5/5 review! Thank you again for your stay and for your continued loyalty towards the Hilton brand. If you do happen to be in Stoke on Trent again then we do hope you might stay with us once again in the future.

8/10 Good

Michael

Stayed 1 night in Aug 2023
Response from S.Healey (GRM) on Sep 3, 2023
Thank you for the 8/10 review. Thank you again for your stay and for your continued loyalty towards the Hilton brand. If you do happen to be in Stoke on Trent again then we do hope you might stay with us once again in the future.

8/10 Good

Ryan

Stayed 2 nights in Aug 2023
Response from S.Healey (GRM) on Sep 3, 2023
Dear Ryan,Thank you again for your stay and for your continued loyalty towards the Hilton brand. If you do happen to be in Stoke on Trent again then we do hope you might stay with us once again in the future.

8/10 Good

Okwudili

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, but rating one star less due to no air-conditioning in our room and guests having to pay for parking!
Stayed 3 nights in Aug 2023
Response from S.Healey on Sep 12, 2023
Thank you for your review. AC is something we do aim to get in the future. Parking is chargeable at 5 which is line with other hotels in the area. Typically cheaper than other city based hotels. If you do happen to be in the local area of Stoke on Trent again then we do hope you might choose us again. We would be happy to host your stay once more and provide you with some kind and welcoming experience.