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Crystal Cove Villas – Avis

3 out of 5
Crystal Cove Villas
6345 Estate Smith Bay, St. Thomas, St. Thomas

Avis

7,6

Bien

Note de 10 – Excellent, d’après 35 avis sur 119." "
Note de 8 – Bien, d’après 44 avis sur 119." "
Note de 6 – Acceptable, d’après 19 avis sur 119." "
Note de 4 – Médiocre, d’après 12 avis sur 119." "
Note de 2 – Terrible, d’après 9 avis sur 119." "

7,6/10

Propreté

7,4/10

Service et personnel

7,8/10

Commodités

7,2/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Jasmine

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
This property was a beautiful stay clean and very well organized. The host was beautiful and instructed me with kindness and compassion and made sure I had everything accessible. Will definitely stay here again.
Séjour de 4 nuits en février 2024

6/10 – Acceptable

Craig

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Televisions did not work, neither bedroom nor living room TV's. Stove/oven did not work...not at all.
Séjour de 4 nuits en janvier 2024

10/10 – Excellent

Greg

Voyage de couple
Points forts : Commodités
Great space, convenience and comfortable. A few more basic supplies like cooking oil salt and pepper would’ve been cool. Otherwise a very good value and experience.
Séjour de 4 nuits en décembre 2023

8/10 – Bien

Joseph, Henderson

Voyage en famille
Points forts : Propreté
It was nice and all but I kinda wish it looked like the images. But for that, we’d have to go back in time. It’s just beat a bit, bad paint, falling tiles… it felt like I was staying in my grandmothers basement back in Chicago. A fresh cost of paint and few repairs would do this place wonders.
Séjour de 8 nuits en juillet 2023
Management a répondu le 28 août 2023
Thank you for the feedback. We'll share your comments with the owners and use them in our efforts to update this unit.

6/10 – Acceptable

tia

Voyage en famille
Points forts : Propreté
Check in sucks!! Someone else was assigned to that room.
Séjour de 3 nuits en juillet 2023
Management & Staff a répondu le 1 août 2023
We're so sorry for the inconvenience. This was a misunderstanding and we wish you had contacted us earlier for clarification. No other guest was assigned to your room. The guests you encountered were assigned by another host to a room on another property. They misidentified themselves to the after hours staff and ended up on the wrong property. Please accept our sincere apology. We hope you will contact us directly so we can find a way to make this up to you.

6/10 – Acceptable

tia

Voyage en famille
Points forts : Propreté, commodités
Everything was great
Séjour de 4 nuits en juillet 2023
Management & Staff a répondu le 19 juill. 2023
Thank you for providing feedback on your stay. We hope you will come again and enjoy an even better experience with us. .

10/10 – Excellent

Darlene

Points forts : Propreté, confort de la chambre
Séjour de 4 nuits en mai 2023
Management & Staff a répondu le 24 mai 2023
Thank you for taking the time to review us. We're glad we met your expectations. Please come again soon.

6/10 – Acceptable

Connie

The beach is beautiful! The scenery is spectacular. The gardens are beautiful. I had contact with the front desk when I checked in and they were great. The unit I stayed in had not been updated since constructed in the 60s or 70s, the air conditioning did not work...at all. Luckily, I don't mind a little heat and usually there was a sea breeze blowing in through the windows and it cooled off at night. But, let's face it, I wasn't here for the accommodations, it was the beach I was after and the beach delivered!
Séjour de 5 nuits en avril 2023
Management a répondu le 10 mai 2023
Thanks so much for the review. Please come again.

10/10 – Excellent

Dana

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Crystal cove is a great place to stay. The condo C9 is very outdated. I would recommend staying @ sapphire beach however not this condo.
Séjour de 5 nuits en avril 2023
Management a répondu le 10 mai 2023
Thanks so much for staying. We hope you will come again. We hope you will see some improvements on your next visit.

10/10 – Excellent

Kathleen, Ridgefield Park

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Adele and Bernie were fabulous front desk sales representatives. I knew I could always call them with anything I was needing. I planned this trip for my sister who has walking disabilities and everything was perfect because of the great communication I had with these two women.
Séjour de 6 nuits en janvier 2023
Glad to serve a répondu le 20 févr. 2023
Thank you so much for the great review! We're so glad we were able to help you and your family enjoy your vacation. What a pleasure to have such lovely guests with us. See you soon!

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points faibles : Confort de la chambre
Careful-Not what I experienced with other units.
Great location and maintained grounds. Have stayed several times before and loved it. This time the unit was different. Outdated unit simple comfort fixes needed such as furniture shampoo, mattresses, pillows,
Séjour de 7 nuits en septembre 2022
Management a répondu le 27 oct. 2022
Thank you for your feedback. We will take your recommendations to staff. It would be helpful if you would contact us directly with specific unit information.

10/10 – Excellent

Jessica

Voyage en famille
Points forts : Propreté, confort de la chambre
Séjour de 5 nuits en juillet 2022
Management a répondu le 9 août 2022
Thank you Jessica. Please come again

10/10 – Excellent

Widna

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice and clean we didn’t have power for two days no ac , it was hot I went with a newborn baby and an autistic child it was hard for us and they don’t even compensate us for that but besides that I love it
Séjour de 5 nuits en juin 2022
Management a répondu le 17 juin 2022
Thanks for your comments. Sorry about the power. It was beyond our control. This was and island wide power outage. Please come again.

6/10 – Acceptable

Voyageur vérifié

Points faibles : Confort de la chambre
While the front desk staff were friendly, the wifi did not work in the room. The tv was attached to the wifi, so in addition to not having wifi, we did not have tv. When we alerted the front desk to this, they did nothing for 24 hours. When I again alerted them to this, I was given a password for a router that was not in our room. The signal was weak and would not allow us to use the tv.
Séjour de 4 nuits en mars 2022
Staff a répondu le 31 mars 2022
Thank you for giving feedback on your stay. We regret that the WiFi service was unavailable to you. We will work on this issue to prevent a long standing outage without a resolution.

8/10 – Bien

Susan

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
We've stayed at Crystal Cove several times. The location is perfect. The beach is absolutely beautiful and the beach bar has great drinks and food. Some rooms are a little dated but I have always found them clean and comfortable. The outside of the property is well maintained and safe. The office staff is very friendly and attentive. Laundry is on site if not in your unit. I would definitely recommend and stay again.
Séjour de 7 nuits en janvier 2022
Front Desk Staff a répondu le 24 janv. 2022
Thank you for the great review. We hope you will soon come again.

10/10 – Excellent

Krissy

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Crystal Cove Villas is a clean, safe place to stay without all the bells and whistles. The decor is dated, but it wasn’t a big deal to us since we we were exploring most days. There is a coffee shop/bakery (7a-2p) and beach bar (11a-6p) on site. There’s also a pool and tennis court that we didn’t use. The best part about this property, however, is it’s proximity to Sapphire Beach! We’ve stayed here before in 2019 and the seaweed was cleaned daily…that wasn’t the case this time. We understand that the pandemic may play a role in this though not sure. We like the area and may try to the condominiums next door during our next visit.
Séjour de 4 nuits en octobre 2021
Alice a répondu le 11 oct. 2021
Thank you for your comments. We hope you will visit again.

6/10 – Acceptable

Linda

Voyage en famille, Voyage en groupe
Points forts : Commodités
Points faibles : Propreté
This is my third stay at Crystal Cove and it was disappointing due to the condition of our apartment we stayed in C9 and it was very run down and not cleaned before our visit. The staff at Crystal Cove is very nice and the beach Sapphire Beach is amazing but the owner with the condo that we stayed in needs to put a couple dollars into it ….(ceiling fan and lights didn’t work in my bedroom extension cords everywhere, outlet hanging out the wall) we will not stay at that unit again if we even stay at Crystal Cove…. at all it’s really a shame because I love that place.
Séjour de 7 nuits en septembre 2021
Paradise staff a répondu le 30 sept. 2021
Linda, Thank you for the feedback on your stay. We will certainly do what we can to address the issues you've raised here. Our staff has been informed of your comments and we're grateful for the insight you have provided about our shortcomings and for your kind words about our character. We hope you choose to come again and allow us to impress you with our best.

10/10 – Excellent

God

Points forts : Propreté, commodités et état et installations de l’hébergement.
I liked everything the whole place was unexpected thank you
Séjour de 4 nuits en août 2021
Management a répondu le 31 août 2021
Thanks for your comments. We hope you will book again

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points faibles : État et installations de l’hébergement
The place was alright. The buildings were kind of run down and the pool was useless but it was just alright. I will say that you will want to bring antkiller because there are plenty of ants in and around the kitchen area. The dishwasher could be the first dishwasher ever made. It doesn't work and it just takes up precious space. Also, do not look up into the stove vent. It is VERY disturbing. I'm pretty sure the Queen Ant resides in that vent. The people that work there are not rude but they are not friendly. Looking back at it all, I would have spent the extra money and booked my stay at Margaritville.
Séjour de 6 nuits en juillet 2021
Staff a répondu le 23 août 2021
Thank you for your comments. We enjoyed your humor regarding the ant situation and will hunt down the queen immediately. Perhaps it's time to replace the dishwasher. After a few centuries, we're left with no choice. Thanks, again and please reconsider us for your next visit. Margaritaville lacks our oomph.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The room I was given was outdated and dirty. Floors were horrible and the kitchen was from 1900s. Everything in that room was old and worth the cost. You are only paying for being near a beach.
Séjour de 5 nuits en juillet 2021
Staff a répondu le 9 août 2021
We're sorry your accommodations did not meet your expectations. We will share your feedback with the appropriate individuals.

4/10 – Médiocre

William

Voyage en famille
Points faibles : Propreté, confort de la chambre
Don't count on your reservation
Family and I booked a 2 bedroom condo 4 months in advance. Briefly before arrival, we received an email saying the 2 bedroom was not available, despite the earlier confirmation of the reservation. Everywhere else on St. Thomas was booked, so we were stuck with a one bedroom and a futon. We complained to Hotels.com - apparently the "guaranteed" reservation doesn't mean anything as they indicated that they contacted the facility and the facility had declined to address the matter. Very disappointed in Hotels.com and this property. Aside from the property's failure to honor the reservation and Hotels.com's failure to address the matter, the property is very dated. The grounds are well kept and pretty, and they do provide beach towels, BUT the units are dated and very dumpy inside. Although the beach is close, seaweed is a major problem, so it's not a good place to swim or snorkel. Red hook is close, but it's a long drive to Charlotte Amalie. In short, if you are spending the time and money to get to the Caribbean, pick a different place and consider a different booking site as well.
Séjour de 3 nuits en juillet 2021
Staff a répondu le 9 août 2021
Thank you for taking the time to post a review. We regret that your experience was not as expected. This unfortunate situation was most certainly not up to our usual standards.

8/10 – Bien

sandra

Voyage en famille
Points forts : Propreté, confort de la chambre
Beautiful resort!!
We love our stay everything was great, clean, we had everything we needed, the pool was beautiful and big, the only thing that was not so good was the beach, but we went to other beaches and enjoyed it, the front desk staff were friendly and so sweet!!
Séjour de 6 nuits en juillet 2021
Office Staff a répondu le 22 juill. 2021
Thank you for your comment. We hope you will return in the future

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Ver Nice Condo
This was a one bedroom condo which felt like home. Condo was updated, in building A. We had a nice view of the beach and we were walking distance to two restaurants. Taxis were available by the property. I did not give a perfect score because the beach had a lot of seaweed.
Sunrise on Sapphire Beach
View from condo
Séjour de 3 nuits en juin 2021
Paradise staff a répondu le 29 juin 2021
Thanks so much for your great review. It does our staff good to know that you enjoyed your stay, seaweed and all. Travel safe and see you soon again!

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
I chose Crystal Cove for their location to all the activities and tourist attractions I had planned and booked while we were on vacation. I cancelled a rental car because reserving this Villa put us within walking distance or quick taxi service. I also chose this Villa because it came with a Queen sized bed in a separate room plus two futon couches and the trip was for my 16 yr old son and I and that privacy was important. I confirmed 3 times prior to arriving our reservation. After staying one night I was told we were being moved as they had someone else reserved for our Villa. We were moved off site to another resort further away from everything i had planned. Also it was just a Queen sized bed and a wicker sitting area which forced us to sleep in the same bed. Then after a long day on a tour of Mountain Top and Magen's Bay in which there was no wifi service upon return all of our luggage, groceries, everything was gone from our room. I thought we'd been robbed. In a panic we luckily got to the office before they were closed for the day. We were told that the second resort could only help out Crystal Cove in placement for one night so they came and moved our things to a 3rd place. This place was a studio very small and by the smells from the Marina. There was NO communication. I confirmed 3 times our reservation. I advised my phone service wouldn't work due to no Verizon towers on the Island. The only communication was via wifi on email. Ruined our trip!
Séjour de 6 nuits en juin 2021
Staff a répondu le 25 juin 2021
Thank you for providing a candid review of your stay. We regret it was such a disappointment. The events related to your accommodations were quite unlike our usual standard, and we hope that this will never happen again. You can be sure that we will do our very best to correct our errors.

2/10 – Terrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
We were booked through Expedia. Two days before, they emailed me and said they were overbooked. They left me no choice but to stay at a person’s house off site. They had no central air but only two ceiling fans. I have two kids traveling with me. Not a choice to sleep in that condition. Had it not been for the other family we were traveling with, my family would have been on the streets that night! Expedia did me wrong!
Séjour de 4 nuits en juin 2021
Staff a répondu le 25 juin 2021
We're so sorry that you were disappointed. We will do our best to prevent this from happening again. We hope that you were still able to salvage some good memories from your trip.

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : État et installations de l’hébergement
I 💕 I liked the amazing proximity to the beach and the Red Hook ferry.
Séjour de 3 nuits en juin 2021
Staff a répondu le 17 juin 2021
Thank you for the thoughtful review. We hope you will soon come again.

8/10 – Bien

Vivian

Voyage en famille
Points forts : Propreté
Value stay.
The location is great. The communication and check in process is super easy. The rooms are a bit worn out though. The shower water turns hot and cold randomly. There is a small leak from the ceiling.
Séjour de 5 nuits en juin 2021
Staff a répondu le 8 juin 2021
Thank you for your review. We appreciate the information about the plumbing and ceiling leak. Would you let us know more exactly where the leak is coming through? We will send workmen in to make repairs. We're glad you chose to stay with us and hope you will soon come again.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Nice just a bit older
Nice place a bit older but well kept. Condo was very big, and the beach was nice.
Séjour de 3 nuits en mai 2021
Staff a répondu le 25 juin 2021
Thanks so much for the review. We hope you will come again soon!

10/10 – Excellent

scott

Points forts : Propreté, confort de la chambre
its st thomas its all good
steps from the beach, but a lot of steps from the office, they should rent golf carts, theyd make a fortune, "oceanview" from the first floor is a little iffy, but your so close you just walk over, furniture was comfortable, charcoal grill was a nice commodity
Séjour de 5 nuits en mai 2021

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, confort de la chambre
Our stay was amazing, love having the beach walking distance from where our room was located
Séjour de 3 nuits en mai 2021
Management a répondu le 17 mai 2021
Thanks for staying with us, we appreciate your feed back

10/10 – Excellent

Voyageur vérifié

Séjour de 6 nuits en avril 2021
Management a répondu le 17 mai 2021
Thank you for staying with us. We appreciate your feedback

8/10 – Bien

Daniel

Voyage en groupe
Points forts : Propreté, confort de la chambre
Séjour de 5 nuits en avril 2021
Management a répondu le 28 avr. 2021
Thank you for your Review Enjoy your stay

10/10 – Excellent

Carson

Points forts : Propreté, confort de la chambre
Good Condition and Great Location
My girlfriend and I had a great time here. The unit was in good condition and was super close to the beach. The complex is also only a 3-minute drive from Redhook for dinner and light shopping.
Séjour de 5 nuits en avril 2021
Staff a répondu le 7 avr. 2021
Thank you for the great review. We are so glad you chose to stay with us! Please come again soon.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
We very much enjoyed our stay here. The place is clean, right on the beach, and the staff are friendly. Will definitely be coming back!
Séjour de 4 nuits en mars 2021
management a répondu le 25 mars 2021
Thank you for your comment. We hope you will book with us again tin the future.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Steps from Sapphire Beach for swimming and snorkeling.
Séjour de 5 nuits en mars 2021
Management a répondu le 19 mars 2021
Thank you for your comment

4/10 – Médiocre

Jane

Voyage en famille
Points faibles : Propreté, confort de la chambre
Vacation disaster
Séjour de 3 nuits en février 2021
Management a répondu le 22 mars 2021
We apologize for any inconvenience. Please book with us again and give us a chance to correct whatever problems you may have encountered

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Adele Bernie and Alice helped us from getting a personal taxi to getting a covid test worth speedy results. They were there to help with everything to make our stay comfortable. The property is gorgeous. The condo is ocean view. It’s a very quiet place to relax and recharge.
Séjour de 6 nuits en janvier 2021
Management a répondu le 9 févr. 2021
Thank you for your comments. I will share your comments with our staff.

6/10 – Acceptable

Kathryn

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 10 nuits en décembre 2020
Staff a répondu le 12 janv. 2021
Thank you so much for your review! We hope you will choose to stay with us again and give us the opportunity to improve your opinion of us.

8/10 – Bien

JT, Austin, TX

Points forts : Propreté, commodités
Great location, nice beach and close to Red Hook port. The title floor is a bit slippery and felt loose some places. Nice view of the ocean from the dinning table
Séjour de 3 nuits en novembre 2020
Staff a répondu le 7 déc. 2020
Thanks for your review. We are glad you chose to visit us here on Sapphire Beach. Please let us know which unit has the loose tiles so we can see about fixing it. And we hope you soon come again.

10/10 – Excellent

Jerome

Séjour de 7 nuits en août 2020
Management a répondu le 21 sept. 2020
Thank you for your review

8/10 – Bien

Kelsey

Points forts : Propreté, confort de la chambre
dated, but clean and maintained
Just as prior reviews suggest, the property is quite dated and in some parts even run down. That being said, it is very clean and well maintained for being older. Staff was kind and helpful, the unit we had was a one bedroom but had plenty of SF, a full kitchen stocked with amenities. The TV was tiny and broken so only played in black and white. Large selection of dvds and vhs’ for a quiet night in. Sapphire beach is a few steps from your front door. It’s a smaller, quiet beach. Covered in seaweed when we were there, but otherwise quite pretty.
Séjour de 3 nuits en août 2020
Management a répondu le 11 août 2020
Thank you for your comments Sorry about the TV, next time mention the broken TV and we will take care of it.

10/10 – Excellent

Mya, Las vegas

Voyage en famille, Voyage en groupe
Points forts : Propreté, commodités
It was a great experiences already book a trip for next year
Séjour de 4 nuits en juillet 2020
Management a répondu le 31 juill. 2020
It is good to know you had a great time. We look forward to your next visit.

2/10 – Terrible

Guy

Voyage en famille
Points faibles : Propreté, confort de la chambre
Cyrstal Cove Ripoff
Place was run down, locks did not work. Holes in walls, windows did not work, description provided was misleading, ceiling leaked, just horrible and property manager clear lack of caring.
Séjour de 8 nuits en mars 2020
Management a répondu le 24 mars 2020
Guy, thank you for taking the time to provide feedback on your stay. We're sorry that your accommodations were unsatisfactory. Please be sure to contact the property manager directly in future so any issues can be addressed immediately. Please stay safe and well.

8/10 – Bien

Katherine

Voyage en groupe
Points forts : Propreté, confort de la chambre
Fall in love with St Thomas
Great stay for price! Amazing location & service.
View from our room
Séjour de 6 nuits en mars 2020
managment a répondu le 19 mars 2020
Thank you for your comment we hope you visit with us again.

10/10 – Excellent

Mary, MA

Voyage en famille
Points forts : Propreté, commodités
The condo was very large. The beach was beautiful and we loved having a washer and dryer in the unit. Although the unit was dated, it was clean, well-stocked, and very convenient to Red Hook.
Séjour de 4 nuits en février 2020
Alice a répondu le 24 févr. 2020
Thank you for your comment

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
My stay was good. The location is beautiful. We had issues with our room - the hot water heater had to be connected and our range wasn't working. The management was apologetic and comped us. The villa we stayed could use some renovation. The grounds and pool are wonderful. I really appreciated how helpful the woman in the office was to us. I would recommend the villas they are very roomy.
Séjour de 3 nuits en décembre 2019
Management a répondu le 11 déc. 2019
Thank you for your comments

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en juillet 2019
Management a répondu le 3 sept. 2019
Thank you for your insight

8/10 – Bien

D R

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great location, clean, comfortable but dated.
Séjour de 7 nuits en juillet 2019
Management a répondu le 13 août 2019
Thank your for your comment

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What I liked is that the beach is just in front and restaurants are near the property. Also the ferry to St John is nearby. The ladies at the front desk are very friendly and ready to serve.
Séjour de 3 nuits en juillet 2019
Management a répondu le 5 août 2019
Thank you for your comment, and please come again.

6/10 – Acceptable

DeeDee, Philadelphia

Voyage en famille
Points forts : Propreté
Points faibles : État et installations de l’hébergement
The showers did not work. One toilet did not flush.
Séjour de 4 nuits en juillet 2019
Staff a répondu le 12 juill. 2019
Hi DeeDee, We were so pleased to have you and your family stay with us. We're so sorry you were inconvenienced by plumbing issues during your stay. Please check with us again and you can expect a better experience.