Ratings based on 1,201 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
63% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Beautiful view of the waterfront

Posted 17-Oct-2016
Beautiful view of the waterfront and the incoming and ongoing cruise ships. Lovely to wake up to in the morning.
2out of 5
by A verified traveller

Wish things were much better!!!!

Posted 16-Oct-2016
The hotel had a great court yard set up, but little to no staff. Restaurant was slow. Room cleaning was not the best. Beds not comfortable and poor linen. Poor views.
3out of 5
by A verified traveller fromD

Great views everything was close, shopping and ent

Posted 16-Oct-2016
Location: Charlotte Amalie is nearby and Frenchtown restaurants music entertainment and shopping
Overall it was excellent clean convenience close to shopping and restaurants
2out of 5
by A verified traveller fromz

Not Recomendable at all

Posted 26-Sep-2016
The Staff seemed not to be working with Guess...they are The most Unprofessional Staff I've ever met specially supervisors...
2out of 5
by A verified traveller

Have to change the room 3 times

Posted 26-Sep-2016
First got wrong room second room Ac was not working
3out of 5
by A verified traveller

Good location to town

Posted 24-Sep-2016
Great view of the bay. Easy walk to town Staff very courteous and helpful
4out of 5
by A verified traveller fromPittsburgh

Great Location

Posted 15-Sep-2016
Pros: Close to Airport, and Havensight attractions.
Cons: Hotel Restaurant and bar could be open later.
Location: 15 Minute Drive to Magen's Bay Beach.
Staff very friendly and helpful. Hotel was under a renovation during our stay, and the excessive construction materials laying around was a bit of a distraction.
3out of 5
by A verified traveller fromPuerto Rico

My first stay

Posted 15-Sep-2016
Pros: The view is beautiful
Cons: You upgrade the carpets.
The hotel reception was nice. The room I stayed had some issues with the toilet. The front desk staff offer to change room (I didn't due to I got all my things out of the luggage and put away). The room carpet was very very stained.
2out of 5
by A verified traveller fromMiami

Hotel walking distance to all attractions

Posted 8-Sep-2016
Pros: It's location in the city. It is conveniently located in very close proximity to the ferry terminal, shopping, and other attractions
Cons: WIFi.
Location: Great location.
Hotel under refurbishment, hence construction workers everywhere. Wifi was in and out, and mostly poor when it was on. You had to to be constantlly reconnecting to the WiFi. Hotel tried to charge me for breakfast that was included in my package. Hence, when I checked out my bill was in dispute. They eventually emailed me the corrected bill after I left. Room was constantly being serviced with towels for one person when in fact there were two guests registered in the room. Ice machine was sometimes out of ice.
3out of 5
by A verified traveller fromFort Worth, Texas

Close to downtown restaurants and market.

Posted 7-Sep-2016
the hotel was accomodating, our first room smelled like mildew and musk. The second room was very clean and nice. The staff was friendly and helpful. They are currently renovating the entire 3rd floor so it will be much better when they're done.