Ratings based on 817 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
84% of guests recommend
3.5 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Miami, FL

Rats, Roaches & bed bugs

Posted 30-Aug-2015
Pros: location was excellent
Cons: Facilities are rat-infested. Staff is rude and disrespectful. It seems that they are doing guests a favor by helping them or answering questions.
Location: attractions are close by (during the day). There are bars, shopping and restaurants close by. However not recommended to walk around at night.
Room 429= rat-infested, Room 240= balcony doors not able to lock. My feet are full of insect bites from bed bugs. They moved me to another room without any questions, but I had already seen rats in my room. I have been using Expedia for many years and I have always been very happy. I can't believe that you recommend this hotel. It should not be on your site. The building is nice, the location excellent, but hotel staff and facilities leave much to be desired. I would never stay here again. The hotel restaurant was closed for renovations which I found out when I got to site. Hotel staff is rude and unfriendly.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kenosha, WI

Nice hotel but needs some updating

Posted 20-Aug-2015
Pros: location to downtown, not up on the hills
Cons: update rooms
Location: can walk to downtown, but sidewalks in area need repairs.
Air conditioning is so so, shower needed repair, done after three complaints.
5 out of 5
Recommended
for Everyone
by A verified traveller from tampa florida

Nice hotel

Posted 18-Aug-2015
Agent at the front desk was really nice and helpful everyone else was also the same room was very clean would recommend this hotel to anyone
3 out of 5
Recommended
for Everyone
by A verified traveller

Ocean view

Posted 18-Aug-2015
Experience was ok. Hotel staff impromptu showed to at room.
2 out of 5
by A verified traveller from Connecticut

Hotel is a Dump !

Posted 16-Aug-2015
Pros: Location Across From Ferry Dock.
Cons: Building, rooms and facilities are in need of a major upgrade.
Location: Walking Distance to Ferry Dock & Town.
Hotel is falling a part and in need of a major upgrade !
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Aug-2015
Could use more elec. outlets in rooms. Close to ferry dock and town. Overall nice facility.
3 out of 5
Recommended
for Everyone
by A verified traveller

Okay hotel.

Posted 5-Aug-2015
Pros: Clean. We could see the cruise ship docks from outside of the hotel.
Cons: Staff can be friendlier and more helpful.
Location: Some shopping near by. Had to take a taxi to get to any of the attractions. Not too many restaurants near by.
Hotel was clean.Rooms were comfortable and clean. Staff not overall friendly. Close to some shopping within walking distance. Not too many restaurants close by. Restaurant in hotel had limited menu and it was abit expensive. Overall it was a comfortable place to stay.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jul-2015
The Windward Passage is located close to a lot of restaurants, shops, and Charlotte Amalie's harbour. Unfortunately it is not located too close to the beach, and some of the rooms offer a less scenic view (our room faced a baseball diamond, and directly below was the alley that had a bit of trash lying around). We used this hotel for one night while waiting to fly out from the airport the next day. A lot of reviews suggest it is more appropriate for a short term stay vs your whole vacation, and I would have to agree.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jul-2015
Pros: the cleanliness in the rooms
Cons: the outer look of the hotel. at night the lights are beautiful but on daylight it wasnt that attractive
Location: behind the hotel was pretty scary. not much todo other then shop eat and sleep. not a great place for 20 year olds who want to party like us.
Me and my boyfriend stayed here for a week. even though the hotel didn't have a pleasant look outside because of its surroundings (the slums) and the dull looking appearance, once we walked in the hotel was actually better then what we expected. the room was great the pool and all the activities they had were pretty good compared to what we had in mind.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jul-2015
Good and excellent, nice, comfort and perfect nice to visit