Comfort Suite | View from room

Reviews of Grande Bay Resort

Grande Bay Resort
Cruz Bay Quarter, St. John, US Virgin Islands

Reviews

9.6

Exceptional

Rating 10 - Excellent. 76 out of 86 reviews" "
Rating 8 - Good. 8 out of 86 reviews" "
Rating 6 - Okay. 0 out of 86 reviews" "
Rating 4 - Poor. 2 out of 86 reviews" "
Rating 2 - Terrible. 0 out of 86 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

paul

Liked: Cleanliness, property conditions & facilities
This property has great views, the staff very helpful. Great location to walk to the shops and restaurants.
Stayed 4 nights in Jan 2023
Response from Dawn on Jan 29, 2023
Thank you Paul for the review. We hope to see you again in the future.

4/10 Poor

Tim

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. Couldn’t get any better. View great. The floor was filthy dirty. Our feet were black walking on the floor. Told we would have free drinks in our room and we didn’t.
Stayed 4 nights in Jan 2022

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2021

10/10 Excellent

John

Liked: Cleanliness, room comfort
My wife and I stayed there for three days and we enjoyed our stay. It was clean and the amenities were good.
Stayed 3 nights in Nov 2021

10/10 Excellent

Grigoryan

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just high class all the way. Beautiful inside and out. Perfect location.
Stayed 3 nights in Sep 2021

10/10 Excellent

melissa

Stayed 4 nights in Jul 2021

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Excellent. Convenient
The only thing I would change was the 10am checkout. Wish it could have been 11 or noon. but they were packed and somebody was staying at the unit later that day
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first stay at Grande Bay, I was unsure at first being so close to downtown but this place certainly has its advantages, and this penthouse certainly did not disappoint. It is exactly as shown, tons of outside space for a 1 bedroom unit and it very well appointed. We would certainly stay here again and recommend it.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful place to stay right in town and walking distance to all of the restaurants.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The parking spot was almost impossible to park in. Otherwise the hotel was nice, clean, and had a great view of the bay.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Easy walk to town and ferry (3 min)
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with a courteous and helpful staff.
Stayed 4 nights in Aug 2019

8/10 Good

Ingo, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Cruz Bay, walking distance to everything in this small village, and a beautiful view if you ignore the power lines in front of your balcony. Ashley (one of the Managers) was awesome in setting us up with dinners. If you like a timeshare hotel than this is a really good one with a nice pool deck and a small gym. Everything is clean and looks well maintained. The property doesn't have any dining or bar itself, but getting to one is really not an issue in close proximity. We suffered a little during the night from the continuous live music (festival) until regularly 3AM (it was very loud), but that is what you get during the extended July 4th celebrations. Can't have the cake and eat it!
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the bay an convenient location to ferry and restaurants.
Stayed 5 nights in Mar 2019

10/10 Excellent

Ed, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great views. Short walk from the ferry and dining options.
Stayed 4 nights in Feb 2019

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the great location as part of the little town of Cruz Bay but overlooking the bay as well. Convenient location and charm combined. Liked the independence of condo apartment hotel type, huge amount of space and good kitchen amenities. The bathroom was fine but shower water pressure a bit low. The PH-1 room they gave us was really great. The only drawback was the fact they had no breakfast of bar on the premises.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view, great location, walking distance to Ferry and downtown. Clean and comfortable. Considerate service! Great experience!
Stayed 2 nights in Dec 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and view. Great location. Responsive staff.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Grande Bay exceeded our expectations. The staff, room, amenities and location to Cruz Bay was second to none. So glad we stayed at this resort
Stayed 7 nights in Jul 2017

10/10 Excellent

Colleen, Riverside, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
We stayed for one week and couldn't have been happier. We had the penthouse, so we had lots of patio room, lovely views, and lots of privacy. The hotel is located very close to town and lots of nice restaurants. We'd stay there again.
Stayed 7 nights in Jun 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Super great location. Felt a bit more like a hotel than a timeshare. Yet only weekly maid service. Rooms were great. Super Location.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
great location
worthwhile and great location, near downtown and beacheses

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Cruz Bay
Grande Bay is a nice, relatively new place to stay in Cruz Bay. It is very convenient for walking into the town to shop and eat. It's location on the side of a hill makes getting up to the top buildings a slight hassle, but it's a minor complaint. There are not a lot of hotel employees around, but the ones who are there are very nice and helpful. They do only clean and set the rooms every 3 or 4 days, though. I wish they did it more frequently. And when I asked for more soap, I had to go down to the front desk to get it myself. But Paul the manager is a really nice guy who seems genuinely concerned that you enjoy your time there. The studio room was spacious and lovely with a great view of the bay. The curtains do not keep out much light, however, so as soon as the sun comes up at like 6am, it's hard to stay asleep. One great benefit is that you can rent a jeep right there at the hotel and they have it waiting for you right outside. So convenient. All in all it is a very good place to stay. We will definitely return to Grande Bay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the complex and its proximity to restaurants and businesses in Cruz Bay. Our stay was prolonged due to tropical storm Bertha (the ferry was not running). The staff went out of their way to make us comfortable.

10/10 Excellent

Ben, Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best honeymoon!
When we got off the ferry we had a ride awaiting to take us to the hotel. We were escorted to our studio room and there was a complimentary bottle of rum with two cokes waiting for us. Washer and dryer in the room was nice to have as well. The location was awesome, within walking distance of downtown which had lots of bars with live music and restaurants to choose from. There are also free drinks at the bar on Thursday nights here. If you rent a jeep from here you have your own parking spot. I highly recommend renting a jeep from here it was extremely convenient. Nice view of Cruz bay. Also, low key waters sports is right by the hotel which was extremely nice to rent snorkel gear from. We were both extremely happy staying here and will likely stay here again.

10/10 Excellent

Scott, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful facilities and excellent staff!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation getaway
Great place to viait and see a different type of lifestyle. Surrounding village was dirty but nothing to stear you away.

10/10 Excellent

John, Manchester NH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, even greater staff
This was a great experience, we were met at the ferry, taken directly to our room, no check in at the main desk. Staff was very friendly and very helpful. When we needed something they went out of their way to get it for us.

10/10 Excellent

Ken, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach is right across from the hotel.
Great location, close to dining, shops and beach. Hotel has a pool, but no dining or lounge, but is close to everything required. Staff could not have been more pleasant or helpful. Other places may be nice, but we would return to the Grand Bay.

10/10 Excellent

Ray, Baltimore, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Grande Bay is truly a great place to stay on any trip to the USVI. Convenient to everything, no matter what you're looking for down there. A few steps away from the heart of Cruz Bay as well as the head of several NPS trails that lead you to beautiful beaches. If hiking isn't your thing, Grande Bay rents keeps by the day or you can walk ~100 Yards to the Cruz Bay beach and rent a boat for the day. No question we'll be back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, turquoise waters, tranquility
We had a wonderful trip. We stayed at Grande Bay for a week. Staff was helpful and provided us with great recommendations. They met us at the ferry upon our arrival to bring us to the hotel. In room check-in was provided. Our room looked out onto Cruz Bay and you could hear the waves crash against the shore.

8/10 Good

Paul, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice condos in Cruz Bay USVI
Clean, well kept newer condo complex. Two minute walk to restaurants, shops and the ferry.

10/10 Excellent

Vanessa, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise found!
This place was the perfect spot for us while staying on St. John. Located walking distance from the ferry drop off, it could not have been less of a hassle getting from/to. We had a gorgeous water view room which lacked nothing! I could have stayed for a month and wish we had! Steps from all of the casual beachside dining spots, rental cars, etc. I cannot wait to get back! We were lucky enough to book this on a great deal and hope to do the samein the future!

10/10 Excellent

Ackermann, Upstate New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
never a dull moment
We are bird watchers and nature lovers. We stayed for six days and were always engaged with an enjoyable activity. The interaction with locals and tourists were always super friendly. After five or six pm a party atmosphere prevails. Its impossible not to enjoy ones self. The Grand Bay Resort exceeded all expectations. We have traveled to many locations around the world. Saint John with Cruz Bay as ones headquarters beats the best we have ever experienced..

10/10 Excellent

Sammy, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location!
From the location to the accommodations, everything was perfect!

10/10 Excellent

Dd, Vermont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location - a great home base in St. John
Loved the location and St. John. More of an apartment complex with a pool and work-out facility than a "resort". But location is walking to all needed amenities in town and allows you to experience more of the local feel which I thought made for a lovely experience. Highly recommended overall

10/10 Excellent

CH, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location
The Grande Bay is in a fantastic location on Cruz Bay. You literally can walk to shopping, restaurants, small grocery stores, the ferry, etc. It is a great spot to try out the island and not have to rent a car. We have been going to the island for 6 years and always rented a villa or oceanside retreat. We would rent a car and spend tons on a vehicle we used maybe twice a day to get to a beach or dinner. It wasn't very economical, but necessary. This will actually be our preference moving forward for simplicity sake. The hotel staff is very helpful and kind to all guests and for all requests, as we witnessed a few odd questions while we were in the lobby. They will arrange for dinner plans, taxi service, you name it. We adored being able to hang out at the beach all day, hit the hot tub for sunset, then stroll downtown with a 2 min walk to a variety of dinner choices. We will return in a heart beat. Actually, we are planning our second trip of the year right now and will be taking the kids for this adventure. The location makes it so easy! Go and enjoy the wonder of STJ.

10/10 Excellent

Andreana, Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!!!
This is the place to stay if you are coming to St John and want to be close to everything. The location is perfect! Right next to town, the ferry docks, great food and the beaches. Great room views. And the staff was awesome.

10/10 Excellent

Emil and Pat Pape, Bridgehampton, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,comfortable and Cruz Bay close
We had a lovely studio overlooking Cruz Bay and were minutes from the heart of town. The staff was welcoming and helpful. Bath and beach towels were plentiful. From our balcony we viewed a breathtaking rainbow We will certainly return

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anne, Buffalo, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay!
We loved staying at Grande Bay Resort hotel because it was so close to the activity that we could walk. We did rent a jeep when we wanted to go to other beaches, and a fine restaurant up in the hills. You can hear fine music in the air from the balcony in our room which added to the mood of our stay. Poolside was also very enjoyable. I would definitely stay there again!!

10/10 Excellent

Maria Maria, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous! I just wished they would've come in and cleaned the room. I'm picky that way though, sometimes I want my room cleaned and sometimes I don't. Oh yeah, check out is WAYYYYYY too early! P.S. There's a stray cat lurking around building 7....

10/10 Excellent

R, New York NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spot for exploring St John
We were delighted by our recent stay. The staff here are really top notch; Dawn was especially sweet and helpful. Check in was a cinch, we had parking right under our apartment room, and stunning views into Cruz Bay Harbor. It was the little touches I loved: the mini cooler with ice, the no-hassle concierge help from Colby....it really makes the difference to have top staff. The location of the hotel is fantastic; in walking distance to everything in Cruz Bay and very convenient. Note: go to St John to explore...not to just lay on a beach. This hotel is fantastic for a base of exploration.