First look that i took at our room, i turned right around and asked to be put in a new room (black mold in shower, toothpaste all over sink, towel out of place that looked used, and the list goes on). I was told they were full and we couldn't move until the next day. Suffered the night in the gross dirty feeling room. Bright and early next morning, i go to get our new room, and am told by the manager that nobody wrote us to be moved and they are full, again. And that we can not move until the next day. I literally went back to the room crying looking for a new hotel. Went back to desk to chat about it again and the most wonderful accomodating and kind employee rhonda was working. Rhonda worked magic and changed us to a new room. Although this room was much better and a little more clean feeling, there was a dranken soda bottle on the floor, no light bulbs, and again, towels on the floor that looked used. Keep in mind, we are in covid times. Disgusting, but with all other hotels full, we could make this room work. I lysol wiped the heck out of the room and sat on a sheet draped over the disgusting crumb filled couch. We have stayed at this hotel the last 8 years, and it has gone so downhill that we unfortunately won't be back. Rhonda needs a raise because she is the only person keeping this place going. Chatted with my balcony neighbor upon leaving and she also had to move rooms because of a filthy moldy old room. This hotel has so much potential, and used to be great.
