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Reviews of Le Meridien St. Louis Downtown

4 out of 5
Le Meridien St. Louis Downtown
1019 Pine St, St. Louis, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 59 out of 108 reviews" "
Rating 8 - Good. 26 out of 108 reviews" "
Rating 6 - Okay. 8 out of 108 reviews" "
Rating 4 - Poor. 4 out of 108 reviews" "
Rating 2 - Terrible. 11 out of 108 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chaney

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pipes burst in the hotel and they didnt even send an email telling me. Sent me to a new horel nowhere near my destination. Then finally sent me an email 2 days later saykng they wont charge me a cancelation fee. Like thank you so much.
Stayed 3 nights in Jan 2024

10/10 Excellent

Carmen

Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, modern updated design, front desk and valet were incredibly polite!
Stayed 1 night in Dec 2023

2/10 Terrible

Rachael

Stayed 1 night in Dec 2023

10/10 Excellent

Qwantel

Stayed 2 nights in Dec 2023

10/10 Excellent

Neela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again, it was really nice there.

10/10 Excellent

ERIC, Memphis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and staff. Quiet and comfortable. Although Travelocity's site indicates off-site parking for $30, the valet said the only offsite parking he knew of was at a meter on the street. So, we paid the $5/night valet parking.
Stayed 2 nights in Nov 2023

2/10 Terrible

Haleh

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was a nightmare to say the least. The manager is the most unreliable person ever lived on the face on this earth. The valet service is subcontracted by Marriott. So they pretty much steal everything that is in your car be mindful of that I had my jewelry under the seat of my car and I went back to grab it, and within 4 hours it was gone! Who would have thought checking under the seat of one’s car! But they did! When I brought it to the manager’s attention her quickly said let me check the camera. 15 min later he said there is nothing on the camera. How can you check something like that on a camera in 15 min. Then when he saw I was dead serious he gathered himself up and he knew exactly the process. As if it has been happening ALOT! He called the police and gave me the number to call and he told me the usually don’t come and give you a case number. Haha… how do you know all that!!!? Only because shot happens a lot and often around here! Right? What and embarrassment of Marriott! Never ever again coming to this place. And they charge $45 per night for valet when you could actually walk like two step away and park it at the parking overnight for $26 per night. So do not leave your car at the mercy and come back and see that your valuables are gone.
Stayed 5 nights in Nov 2023

8/10 Good

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was expensive at $45 a night and there was a loud knocking at night that kept us awake. Only gave us 1 bath towel for a booking of 2 people.
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Nov 2023
Response from TC on Nov 13, 2023
Thank you for your feedback.

4/10 Poor

ERNESTE

Liked: Staff & service
I am waiting for receipt plz
Stayed 5 nights in Oct 2023
Response from TC on Nov 9, 2023
Your receipt must be requested through Expedia directly. Many Thanks,

6/10 Okay

dr.sheffali, Stamford

Business traveller
Disliked: Staff & service, property conditions & facilities
First of all our room key didn’t work which made us to have multiple trips to FD from 8th floor. Then we were assigned the room and room phone was not working, which we complained about but no help arrived to fix it. Some staff members were helpful but didn’t expect this kind of service from place like this.
Stayed 1 night in Nov 2023
Response from TC on Nov 9, 2023
Dr. Sheffali, I am so very sorry to hear of your experience at out hotel. Please know this is not the experience we will like to give you. I have passed this information on to our team to take action immediately. Many thanks for your feedback.

10/10 Excellent

Rachele, Hutchinson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room. The hotel is beautiful!
Stayed 1 night in Oct 2023
Response from T.Curry on Nov 1, 2023
Thank you for your very kind words.

10/10 Excellent

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were amazing at their resturant. Staff was super friendly and offered assistance throughout our stay. They let our kids try the gelato for free. The rooms and bathrooms were clean, great size, and the bed was comfortable we didn't want to move. Valet was quick and friendly to get the car. I would recommend this property to anyone who is visiting for an event in St. Louis, vacation or for business.
Stayed 1 night in Oct 2023
Response from Todd on Nov 1, 2023
Stacy - I'm delighted to hear that you had such a wonderful experience at our restaurant and property! It's fantastic to know that you enjoyed our food, drinks, and the complimentary gelato for your kids. Thank you for recognizing our friendly staff and clean, comfortable accommodations. We're also pleased that our valet service met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back the next time you're in St. Louis for any occasion. Thank you for taking the time to share your positive experience!

10/10 Excellent

Hoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Todd on Nov 1, 2023
Thx

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for concert!
STayed here before. Staff is always awesome with lots of smiles. Very convenient as we were there for KISS concert. Quick 10 minute walk to venue. I have 2 complaints - 1) bed is way too soft - just a preference thing, and 2) wish you had a market with snacks and bottle waters/sodas as bar was shut down after concert. Otherwise, stay was great!
Stayed 1 night in Oct 2023
Response from Todd - General Manager on Nov 1, 2023
Thank you for choosing to stay with us again and for taking the time to share your feedback. We're thrilled to hear that our staff's friendly demeanor and the convenient location added to your positive experience, especially while attending the KISS concert.We appreciate your constructive comments as well. We understand that bed comfort is a personal preference, and we're sorry to hear that our beds were not to your liking. Your suggestion about having a market for snacks and beverages is a great one, especially for guests returning from late events. We'll definitely take this into consideration for future improvements.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. All the staff were super accommodating and very respectful how a hotel should be run
Stayed 2 nights in Oct 2023
Response from Todd C on Nov 1, 2023
Thank you so very much for your compliments to our team. WE will ensure to pass them along

8/10 Good

Katherinne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in walking distance to Enterprise Center and the service was good.
Stayed 1 night in Oct 2023
Response from Todd C on Nov 1, 2023
Thank you for your feedback

10/10 Excellent

Marlan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Todd C. on Nov 1, 2023
Thx for your feedback.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Todd C on Nov 1, 2023
Thanks for your feedback.

10/10 Excellent

Wonyoung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Stayed 2 nights in Oct 2023
Response from T.Curry on Nov 1, 2023
Thanks for your feedback.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Todd C. on Nov 1, 2023
Thank you for your feedback.

8/10 Good

Mya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would say is to have a microwave in rooms
Stayed 1 night in Oct 2023
Response from T.Curry on Nov 1, 2023
Thank you for this suggestion. It will be parsed through the proper channels for consideration

10/10 Excellent

Tobi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from T.Curry on Nov 1, 2023
Thanks for your feedback

10/10 Excellent

Regan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Todd c. on Nov 1, 2023
Thanks for your feedback

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking. Be prepared to pay $45 for valet parking
Stayed 1 night in Oct 2023
Response from TCurry on Nov 1, 2023
Thanks for the tip to our guests.

10/10 Excellent

Jeanine

Liked: Property conditions & facilities
Great staff, comfy bed, good food!
Stayed 1 night in Oct 2023
Response from The Management on Oct 4, 2023
Hello Jeanine, we appreciate your feedback. We look forward to having you again.

10/10 Excellent

Daisy

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from The Management on Sep 19, 2023
We appreciate your rating, Daisy. Please come visit us again soon.

10/10 Excellent

David, Lansing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here!! My first time at this hotel and La Meridian
Stayed 2 nights in Sep 2023
Response from The Management on Sep 18, 2023
Hello David,We appreciate that endorsement. We will be happy to have you back the next time you visit St. Louis.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff from valet attendants to the front desk had personality and made you feel good you chose this hotel .
Stayed 1 night in Sep 2023
Response from The Management on Sep 14, 2023
Hello Jerry,Thank you for your review. We are happy to hear that you enjoyed your stay, the accolades will be passed along.

8/10 Good

Mike

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
When I was staying at the hotel - the bar and the restaurant were closed because the air conditioning was not functioning on the first floor. I had a very long wait to check in and actually left and came back after dinner to check-in. Because the hotel is downtown - parking is a premium and hard to secure because all parking requires a downloaded app provided by the city. All payment is on line. No people present at parking lots. No real restaurants within walking distance of the hotel.
Stayed 1 night in Aug 2023
Response from The Management on Sep 1, 2023
Hello Mike, thank you for your review. I apologize that you had to deal with our air conditioning challenges. We have our maintenance team handling it with extreme urgency. The negative aspects of your stay, especially the long check-in time, are being directly addressed and you should expect to see them rectified if you choose to stay with us again. We do have a list of the closest restaurants to our property at the desk, again I apologize for that information not being shared. Please try us again.

6/10 Okay

Mike

Stayed 1 night in Aug 2023
Response from TC on Nov 9, 2023
Thank you for your feedback.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great experience
Stayed 1 night in Aug 2023
Response from The Management on Aug 23, 2023
Hello Jessica,We appreciate your feedback and will be happy to host you and your party again.

8/10 Good

Alex

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Enjoyed our stay. Within walking distance to the baseball stadium. Nice hotel. Valet only parking should be clarified a little more!
Stayed 1 night in Aug 2023
Response from The Management on Aug 7, 2023
We appreciate the feedback. We will do more to communicate the parking situation here at the property.

6/10 Okay

Shelby

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good place for the night.
We only stayed one night but it was okay. The air conditioning did not get very cold and getting the right amount of towels was a hassle.
Stayed 1 night in Aug 2023

2/10 Terrible

Patrick

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Do Not Stay here, find somewhere else
I would never stay here again. The valet was full and there was no direction as to another location to park, the tv in the room did not work, the internet wifi was down the entire time; the bathroom didn't have one single towel to use for a shower.
Stayed 1 night in Jul 2023

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came down for Cubs Cardinals. Hotel was an easy walk to the stadium.
Stayed 1 night in Jul 2023

6/10 Okay

Emma

Stayed 1 night in Jul 2023

2/10 Terrible

HOWARD, DEERFIELD

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was 74 degrees, I got stuck in the bathroom in my room because a heavy sliding door went off its tracks, the internet was so slow that I needed to use my own phone as hotspot, and the staff did not seem to care when I complained. Stay elsewhere...
Stayed 1 night in Jul 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and property
Stayed 2 nights in Jul 2023
Response from The Management on Jul 25, 2023
We appreciate the feedback. We will keep it up in the future.

8/10 Good

Makeba

Stayed 1 night in Jul 2023

10/10 Excellent

Jarvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Management on Jul 24, 2023
Thank you so much for your review!

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very good, but the parking need to upgrade. Did not care for that at all. Where I had to park my car at.
Stayed 3 nights in Jul 2023
Response from The Management on Jul 24, 2023
Thank you very much for your review. We have addressed your comments internally and will be sure to make that experience better moving forward.

10/10 Excellent

NFN

Liked: Cleanliness, staff & service, property conditions & facilities
Greeted warmly by Judy(?) at the concierge/front desk for my check-in. Room & bathroom were both beautifully designed, furnished, & appropriately clean. The young gentleman in charge of housecleaning was courteous & accommodating when asked for spare hand towels. A truly enjoyable weekend-long stay. Thumbs up!
Stayed 2 nights in Jul 2023
Response from The Management on Aug 7, 2023
We appreciate the feedback, see you next time!

8/10 Good

Alice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All staff members (valet, front desk, restaurant) were friendly and attentive. Convenient to the Gateway Arch Park and Ballpark Village/Stadium. Rooms were very large and well-appointed. I did not love the pillows, and I prefer a top sheet rather than just the duvet. Everything else about the room was great. The valet is $45/night. I parked on the street--but if you want to avoid feeding the parking meter, you can only park between 7:00 p.m. and 8:00 a.m.
Stayed 1 night in Jul 2023
Response from The Management on Aug 7, 2023
We appreciate your feedback. Please let the staff know your preferences before being checked in a room and we will make sure your stay is as comfortable as possible.

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Lance

Air conditioning in both rooms I booked did not work.
Stayed 1 night in Jul 2023
Response from The Management on Aug 7, 2023
We apologize for that inconvenience. The heating and cooling challenges have been met. Please expect a much more comfortable experience next time.

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It took us a moment to get to the hotel due to one way roads. But it was nice having valet to handle the parking. We didn't use the restaurant. The staff was all friendly. Quiet. Clean. We liked it and would recommend to stay there again.
Stayed 1 night in Jun 2023
Response from The Management on Aug 7, 2023
Thanks for your feedback. Try the restaurant next time!