Note fondée sur 687 évaluations vérifiées
3,6 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 21 avr. 2024
The first night we stayed was absolutely ridiculous and miserable. The next day they did move me in to a different room and while that did eliminate some of our issues we still continued to deal with laziness of staff as well as dirty common areas. At one point I got stuck in the main bathroom across the way from the pool with no toilet paper. When we needed toilet paper replenished in our room, the front desk did not answer the phone at all. When we went to the front desk, the dude didn’t hear us half the time cause he was watching a movie on his phone with both of his air pods in. 1/4inch to 1/2 inch gaps under the door that went in to the room from the hallways created a noise issue. The bathroom doors didn’t lock in the rooms either. The original room we had the toilet paper holder was broken. There was a nail sticking out of the floor and through the carpet in the original room that we kept finding with our feet. I do want to point out that the lady I spoke with on my first morning when we switched rooms was fantastic. She was helpful and handled my disappointment well. But outside of that one lady, It was just the small things that added up. This hotel gives the brand an awful example. I know that there are other sleepinn hotels out there that are way better than this one. But this hotel was a complete waste of money. I would have been more comfortable camping in a tent. At least in a tent I would have expected
par un voyageur vérifié
Publié le 5 avr. 2024
I will never stay there again.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par M, Gestion de l’hôtel
Dear April,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
par un voyageur vérifié
Publié le 17 mars 2024
Horrible. Hot tub didn’t work at all. And the microwave sounded horrible and little towels and air works barley. Just a horrible experience.
Commentaires de Gestion de l’hôtel
22 mars 2024 par M, Gestion de l’hôtel
Dear Brittany,Thank you for taking the time to share your review with us. We are sorry to hear about your experience at the hotel. We assure you that we’ve taken note of your mentioned points, and the concerned department has been notified about the same. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
par un voyageur vérifié
Publié le 15 mars 2024
Carpet FILTHY! One luggage cart for the whole place. I had to make several trips to carry things down because husband is handicapped and unable to. Handicapped room is way down the hall ( hard to walk). Bathtub is very high (can't lift leg that high).
Commentaires de Gestion de l’hôtel
22 mars 2024 par M, Gestion de l’hôtel
Dear Gayle,We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our property is adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team
par un voyageur vérifié
Publié le 2 mars 2024
This facility is not being properly maintained. Our room had damaged furniture, the smoke alarm was hanging from the ceiling, there was a disgusting smell in the bathroom, and it needs to be cleaner. If you want a cheap room I might stay here but this is a $65/night facility. No forks available at breakfast?! No spoon for the eggs?! Spend a little money and this place could be much nicer.
Commentaires de Gestion de l’hôtel
8 mars 2024 par M, Gestion de l’hôtel
Dear Jeff,Thank you for sharing the review. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team
par un voyageur vérifié
Cold
Publié le 20 janv. 2024 sur HotelsThere was no heat in my room it was 61 all night.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par M, Gestion de l’hôtel
Dear Jacquelyn,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
par un voyageur vérifié
Publié le 15 janv. 2024
Room was dirty, things were broken, room was small, room was either too hot or too cold.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par M, Gestion de l’hôtel
Dear Lori,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We have noted your feedback in regard to cleanliness and we will certainly communicate your concerns to our top ownership. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
par un voyageur vérifié de granite City
Publié le 30 déc. 2023
I have no issues.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par M, Gestion de l’hôtel
Dear Mardee,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
par un voyageur vérifié de granite City
Publié le 28 déc. 2023
Commentaires de Gestion de l’hôtel
25 janv. 2024 par M, Gestion de l’hôtel
Dear Mardee,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
par un voyageur vérifié
Publié le 20 déc. 2023 sur Hotels
I have no problems.
Commentaires de Gestion de l’hôtel
23 déc. 2023 par M, Gestion de l’hôtel
Dear Mardee,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
