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Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
150 Fountain Lakes Blvd, St. Charles, MO

Reviews

5.8
Rating 10 - Excellent. 48 out of 383 reviews" "
Rating 8 - Good. 88 out of 383 reviews" "
Rating 6 - Okay. 93 out of 383 reviews" "
Rating 4 - Poor. 77 out of 383 reviews" "
Rating 2 - Terrible. 77 out of 383 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities
The dining room and hallways were filthy. I would never stay here again. The coffee and juice were both so watered down it was disgusting. When the staff placed more yogurt into the fridge the containers were warm like they had been sitting in a closet somewhere instead of being refrigerated.
Stayed 2 nights in Apr 2024

2/10 Terrible

Macy

Gross breakfast, watered down juices, unclean rooms.
Stayed 2 nights in Apr 2024

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Smelly. Construction workers everywhere
Stayed 1 night in Apr 2024

2/10 Terrible

De

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I had to pay for a day that I wasn't there
Stayed 8 nights in Mar 2024

2/10 Terrible

Crystal

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was very dirty, the towels had what looked like blood on them and the tv was stuck on audio only. Me and my family had a horrible experience
Stayed 2 nights in Mar 2024

2/10 Terrible

Steven

Disliked: Property conditions & facilities
Very run down
Stayed 1 night in Jan 2024

2/10 Terrible

Wilhelm

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t stay here again
You were either cold or hot. Heater didn’t work properly.. The breakfast next to nothing. Was unwilling to make more food. Room wasn’t clean. Spiderwebs were everywhere.
Stayed 1 night in Jan 2024

4/10 Poor

Joseph

Business traveller
Disliked: Amenities, property conditions & facilities
Was not asked at checkin if I wanted to use the phone. Turned out to be dead. I needed the phone to ask questions about wifi which was not working. Eventually got help from front desk after going back downstairs to learn I was missing a checkbox to access wife. No information about breakfast provided. Light in room operated by lightswitch at entrance was ok for a nightlight, but not enough to safely navigate the room. When I switched on light over sink, one of the fixtures flickered at about once per half second. Not good if I was an epileptic. But uncomfortable for me anyway. I fixed it by unscrewing the bulb. But clearly management doesn't inspect the rooms for simple things that make a guest feel welcome. Minor things; clock not plugged in and set. I would not choose to stay here again. Have been used to a much higher Sleep Inn standard.
Stayed 1 night in Dec 2023

2/10 Terrible

Brianna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well we couldn't get more towels. Woke up sweating because the air wouldn't turn on, I was supposed to have 2 queen beds had 2 full beds. We were supposed to get included breakfast but instead had coffee with roaches in it, juice machine didn't work, the biscuits were rock hard, the milk was rotten and sour . Asked for ice water and was told to get it myself or use hot water. They even locked us out after we left to go get breakfast, the room was filthy and wasn't cleaned properly, the sheets were dirty and the shower.
Stayed 1 night in Dec 2023

2/10 Terrible

Chantelle

Travelled with family and small children, Business traveller
Disliked: Amenities
The hot water or telephone did not work in my room. The juice machine was broken during breakfast so we had to buy drinks from the vending machine.
Stayed 1 night in Nov 2023

2/10 Terrible

Mark

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Bed bug poop on the mattresses. No breakfast, only coffee and that was ice cold
Stayed 1 night in Nov 2023

4/10 Poor

Pink

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and polite and quite helpful with my issues, however the room itself wasn't the most clean, I had a bit of troubles with the vending machine (didn't work and had to be refunded) and the required deposit I had to make because of I paid through a third party (which I got back little under a week later), the road was riddled with potholes, and the breakfast wasn't very appealing with both the beverage machines being out of order and even a cockroach scuddled out of one when I tried to operate it (again no out of order sign same as the vending machine). I also had to re-activate my room card twice as they weren't working on my lock, but again the staff made sure it helps me out as quick as possible and respectfully as possible so props to the staff that work at this facility that does need a lot of improvements in quality.
Stayed 2 nights in Nov 2023

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed sheets stained, room dirty
Stayed 2 nights in Nov 2023

4/10 Poor

katarzyna

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
When I first walked in, the sheets had holes and stained, carpet was filthy. In the morning the breakfast was pitiful, the the juice dispenser didn’t work, and the toaster was not working properly either. Air conditioner was propped up on pieces of wood. No even a worthy a $20 a night.
Stayed 1 night in Nov 2023

2/10 Terrible

MISTI, Moline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay in Sleep Inns all over - I chose this hotel over others because I like Sleep Inns. Never. Again. This might have been the nastiest hotel we’ve stayed in to date. It looked like someone had cleaned paint brushes in our bathroom sink. The shower was an old jacuzzi tub with a shower head on the wall. By the time you were done showering there was three feet of water in the tub. There were visible messes that someone had tried to clean but failed on our room carpet and furniture. There were bagels for breakfast. But that was about it - no jelly, no butter, no cream cheese. Mustard. Perhaps bagels and mustard are a delicacy at the Sleep Inn in St. Charles, but I’ll pass. We were in a non-smoking room, but it stunk like smoke and our bed comforter had cigarette burns all over it. It was laughably bad. Ice machine - broken. There was a gap in our door - so we could seriously see people in the hallway outside our room.
Stayed 2 nights in Nov 2023

4/10 Poor

ginger

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I didnt like that i booked it for the pool and as soon as i paid the non refundable fee, i got an email saying the pool was closed!! Then they deactivated our room key an hour before check out!!!!
Stayed 1 night in Oct 2023

6/10 Okay

Taylor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, stained linens, moldy/weed smelling hallways, loud AC, weird lighting
Stayed 1 night in Oct 2023

4/10 Poor

Barbara

Disliked: Cleanliness, property conditions & facilities
Choose this for convenience, cost and breakfast. It was convenient and cost was lower but lacked cleanliness and a decent breakfast. Bed was comfortable but tiles and kick plate around door was falling off and looked quite dirty. The toilet was loose and tipped when seating. Elevator wall was dusty and finger prints everywhere. Ice machine was broken on 3rd floor. Yogurt for breakfasst was expired and bagels stale.
Stayed 1 night in Oct 2023

6/10 Okay

Carol

Liked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Jeffery

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Some one was going up and down hall both nights trying to get in are door. Hunting for Amand a 2 nd night at two in the morning we got up and left. Worse place we have ever stayed.
Stayed 2 nights in Jul 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Was not at all happy with the condition of the room
Stayed 1 night in Jul 2023

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Ronald

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Scott

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Kayla

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Simply put…. NEVER AGAIN!
Stayed 3 nights in May 2023

2/10 Terrible

George

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

larry

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
hard to get to, the road to hotel in bad shape, no pool said was closed for repair and no one working on it and no breakfast
Stayed 1 night in May 2023

6/10 Okay

Schfonia

Travelled with family
Staff really didn’t connect. There was NO phone in our room, and the towels were horrible and no one bothered to bring up extra towels. Horrible stains in chair and carpet
Stayed 1 night in Apr 2023

4/10 Poor

Sheryl

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Robert H

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay at this hotel. It needed to be updated. There was spider webs hanging over several doors in this hotel.. Right before we went to sleep, we noticed a roach crawling on the wall
Stayed 1 night in Mar 2023

2/10 Terrible

Christa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

CONRAD, eyota

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and fast friendly place
Stayed 1 night in Feb 2023

6/10 Okay

John

Business traveller
Disliked: Amenities
Basic bare bones, if you like coffee not the place for you.

4/10 Poor

Susan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was no hot running water and the rooms were not very clean.

10/10 Excellent

Carmaletha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place needs alot of help - Gone down hill
The room I booked was not the room I was given. Even accepting the other room, with a discount added, which was never refunded, the "jetted tub" would not even hold water much less the jets work. The drain would not hold water at all. The reason I chose this room was for the hot tub and wasn't even able to enjoy it. This place has gone down hill badly. Do not stay here.
Stayed 1 night in Sep 2022

2/10 Terrible

Monica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in horrible shape. We had to swerve around huge potholes to get parked. There was a cockroach crawling up the wall when I walked in the room. The whole place has a bad smell. The carpet is so gross and stained. It was so hot in our room when we walked I. You could hardly breathe, and it took forever to cool off. There weren’t enough towels for two people to shower. The whole experience was awful.
Stayed 1 night in Aug 2022

4/10 Poor

Bryan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The building, rooms and staff were okay. Unfortunately they were going under a renovation.
Stayed 1 night in Aug 2022

6/10 Okay

Randi

Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Disappointing stay.
Hotel is under much needed renovation. Dirty mattresses were piled right up front in the lobby. Large potholes all over entrance to hotel. Hotel smells old and unclean in hallways. Elevator made us all nervous. Room cleanliness was unsatisfactory. There was hard caked on dirt on the shower ceiling. Bathroom floor was very sticky. For a suite, the bathroom was also very tiny. Stains on couch and chairs. Large splatter mark on wall by bathroom. Also, we had to kill 4-5 small cockroaches while there as well. Pictures are very deceiving online. I was embarrassed and disappointed that I booked our weekend away with our friends at this location.
Stayed 2 nights in Aug 2022

2/10 Terrible

Terry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was so much remodel going on that we did not enjoy the stay. The hotel was super dirty, no breakfast, and the pool was closed. None of this was disclosed on the website while booking. Also, we did not have any hot water whatsoever. I usually never comment but this place was not good.
Stayed 1 night in Jul 2022

4/10 Poor

Jeffery

Disliked: Cleanliness, staff & service
Dirty parking lot, dirty lobby, dirty bathroom, no room service between day 1 and day 2, no coffee cups or water cups in the room, no coffee at front desk - cold coffee in the carafe, over all no one has spent a dime on improvements or maintenance in years. Spend the extra to stay somewhere else.
Stayed 2 nights in Jul 2022

2/10 Terrible

Christy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
the room had a very strong bleachy smell and my kids were sweating all night and it never seem to cool down in the room.
Stayed 1 night in Jul 2022

4/10 Poor

Randy

Travelled with family
Disliked: Property conditions & facilities
Was disappointed with the Hotel.1 they are in a upgrade so I will give them some slack on that. But the room was not clean " My dog kept dragging trash out from under bed and behind the furniture
Stayed 1 night in Jul 2022

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Property is run down. Bugs In the room. Zero hot water in the shower. Only stayed one night as we were just passing through and back up early to get on the road. I would def not recommend this property until they renovate it.
Stayed 1 night in Jul 2022

4/10 Poor

Tonya

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall cleanliness wasn’t good at all. Outside was dirty. Room floor was wet from air conditioner
Stayed 1 night in Jun 2022

4/10 Poor

Denise

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I typically don't expect much from a hotel and rarely give bad reviews but I am a bit bug-phobic and I did see a roach in the bed I was sleeping in on the day I was checking out. It was alive and well and running around and slipped under the blanket while I was watching. I had seen one on my door frame before that but I naively assumed that they weren't actually in my room and that one looked half dead so I thought the bug control was in full effect or I would've checked out immediately. It's the one thing that is a deal breaker for me. I did notice the pool had no water and other things weren't maintained but I could've lived with that but not the roach in the bed. I am now scared I might've brought home bed bugs though I haven't seen any yet - I know it takes time to see the evidence. So disheartened. :-(
Stayed 2 nights in Jun 2022
Response from manager on Jul 1, 2022
Dear guest, We so apologize for the experience you had during your recent stay with us. We have informed our pest control provider and we will do everything to eliminate this problem. If there is anything else I can do please contact me directly. Thank you Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
missed having food in morning
Stayed 1 night in Jun 2022
Response from management on Aug 13, 2022
Thank you for your feedback during your recent stay. We are happy you enjoyed your stay with us. Hopefully we can finish the renovation soon so we can start a hot breakfast.

8/10 Good

Janet

Stayed 1 night in Jun 2022

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from management on Aug 13, 2022
Thank you for your feedback during your recent stay. We are happy you enjoyed your stay with us. We appreciate your business. Thank you