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Red Lion Inn & Suites Pontoon Beach – Avis

2.5 out of 5
Red Lion Inn & Suites Pontoon Beach
1240 E Chain Of Rocks Rd, Granite City, IL

Avis

7,4

Bien

Note de 10 – Excellent, d’après 12 avis sur 33." "
Note de 8 – Bien, d’après 7 avis sur 33." "
Note de 6 – Acceptable, d’après 6 avis sur 33." "
Note de 4 – Médiocre, d’après 5 avis sur 33." "
Note de 2 – Terrible, d’après 3 avis sur 33." "

7,8/10

Propreté

8,4/10

Service et personnel

7,4/10

Commodités

7,0/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

2/10 – Terrible

Kristoffer

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 – Bien

Susan

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The gentleman who checked us in was kind and did a great job. The property was closer to the highway than I would have preferred, so the truck noise throughout the night was quite loud.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Cheryl

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Paid a lot of money to sleep. Could not do so as next room was blaring the tv. Staff did nothing!
Séjour de 2 nuits en mai 2024
Guest Relations a répondu le 17 mai 2024
Dear Cheryl,Thank you so much for the feedback. We're sorry to hear about any noise or service concerns during your visit. We understand your frustration and we'll keep your feedback in mind for the future so that improvements can be made where necessary. Please consider coming back to join us again soon.

10/10 – Excellent

Jean

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Zachary

Voyage de couple
Points forts : Service et personnel, commodités
The staff was all really nice. There was some issues with the room but overall was fine.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Pongkarn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Tamara

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Limpia y olorosa
Séjour de 2 nuits en avril 2024

10/10 – Excellent

KAROLINA

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The stay exceeded my expectations! Staff were very nice. Pet fee was a reasonable price (more hotels should be like that and not have to pay almost another night in pet fees) Room was clean. Hot water with good pressure. Breakfast was simple but had something for everyone!
Séjour de 1 nuit en avril 2024

2/10 – Terrible

David

Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Mike

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The bed was rock hard. It had no blankets. The heater didn’t work. No rugs or carpet so tile floor was very cold. The washer and dryer did work well. Keys kept getting erased. Not the most pleasant place to stay. They did give us more blankets and a space heater which made it better.
Séjour de 2 nuits en avril 2024
Guest Relations a répondu le 15 avr. 2024
Dear Mike,Thank you for choosing to stay with us and share your feedback. It was our pleasure to fulfill your request for additional amenities. Our team will address the concerns with your room's heater to ensure it is working as it should. It is our goal to deliver a seamless and comfortable stay to our guests. Should you travel back this way again, we would be delighted to show you an even better stay. Come back soon.

8/10 – Bien

Mayte

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jessie

Points forts : Commodités
Room very clean
Séjour de 1 nuit en avril 2024

8/10 – Bien

Aaron

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Commodités
Red Lion Inn and Suites was decently clean. The bathroom, floor, desktop surface, fridge and microwave. I appreciate that the room doesn't smell like smoke. The hallway however, smell musky. I had two separate reservations and the front desk staff was nice enough to allow me to keep the same room. The negative part is that the entire time we were there, the room floor never stopped vibrating due to the freeway next to it. It's way worse when it's a truck. In addition, indoor pool and ice machine doesn't work. Free breakfast was decent.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Caleb

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
My top lock was missing on my door, and my room looked so cheap you could also hear a conversation from right outside the door since there was no seal at the bottom of the door.
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 29 mars 2024
Dear Caleb,Please accept our apologies for any upkeep or noise concerns during your visit, as both matters are very important to us. All of your comments will be discussed with our maintenance team and we'll be sure to make improvements where necessary. It is our hope that you'll consider giving us another chance in the future.

8/10 – Bien

Rachel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a very comfortable stay. We will stay there again.
Séjour de 2 nuits en mars 2024

6/10 – Acceptable

Rechil

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Jeremy

Voyage de couple
Points forts : Propreté, service et personnel
The room we were in was freshly remodeled, but still had a little hint of smoke. Only 8” innerspring mattress that was hard. The environment surrounding the hotel is pretty rough. We saw a fight breakout in the morning in the parking lot in front of the hotel. There was no gym so we walked in the parking lot but felt unsafe. Hotel staff were nice, clean cut and courteous though.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Gabrielle

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Service et personnel, état et installations de l’hébergement
Amazing and friendly staff! Comfortable beds and very clean rooms!
Séjour de 1 nuit en février 2024

2/10 – Terrible

Katelyn

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I'm waiting for my security deposit back from the first time I stayed here on December 30-December 31, 2023. I'm also waiting for my security deposit AND one night refunded from when I stayed on January 16, 2024. I paid for 2 nights but then I was called into work on January 17, 2024 & ended up having to check out at 10:30 am on January 17, 2024. So I was told I would be refunded for the night of January 17, 2024 - January 18, 2024 PLUS the deposit from that trip. I have received nothing from either trip. Nothing was wrong with my room whenever I checked out. So I'm not sure what the best way to handle this is but I'm owed well over 200$ & have been for almost 2 months

8/10 – Bien

Odiseo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points faibles : État et installations de l’hébergement
Bathroom was very smell. There was a very strong smell as you entered the building. The staff were friendly but inattentive. Needed to tell them that they were out of items in the breakfast buffet. Key card stopped working the night of check in. Room was cold but unable to adjust the heat in the room. Fire extinguishers in hallway all expired in 2022.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Jose

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean rooms, friendly staff. Easy parking for truckers. Parking well lit at night. Very pleased.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Robert L

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Linda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was in a convenient off hwy setting, easy to spot, but away from traffic. Bud, the manager, was very friendly and accommodating.
Séjour de 1 nuit en avril 2021
Sam PAtel a répondu le 1 févr. 2024
Thank you so much for your review! We're delighted to hear that you found our location convenient and easy to access, while still being away from traffic noise. We're especially happy that you had a positive experience with our manager. He strives to make all our guests feel welcome and accommodated, and your feedback means a lot to him.We hope to welcome you back again soon!