Interior

Reviews of Red Lion Inn & Suites Pontoon Beach

2.5 out of 5
Red Lion Inn & Suites Pontoon Beach
1240 E Chain Of Rocks Rd, Granite City, IL

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

7.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Caleb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My top lock was missing on my door, and my room looked so cheap you could also hear a conversation from right outside the door since there was no seal at the bottom of the door.
Stayed 1 night in Mar 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay. We will stay there again.
Stayed 2 nights in Mar 2024

6/10 Okay

Rechil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
The room we were in was freshly remodeled, but still had a little hint of smoke. Only 8” innerspring mattress that was hard. The environment surrounding the hotel is pretty rough. We saw a fight breakout in the morning in the parking lot in front of the hotel. There was no gym so we walked in the parking lot but felt unsafe. Hotel staff were nice, clean cut and courteous though.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabrielle

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Amazing and friendly staff! Comfortable beds and very clean rooms!
Stayed 1 night in Feb 2024

2/10 Terrible

Katelyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm waiting for my security deposit back from the first time I stayed here on December 30-December 31, 2023. I'm also waiting for my security deposit AND one night refunded from when I stayed on January 16, 2024. I paid for 2 nights but then I was called into work on January 17, 2024 & ended up having to check out at 10:30 am on January 17, 2024. So I was told I would be refunded for the night of January 17, 2024 - January 18, 2024 PLUS the deposit from that trip. I have received nothing from either trip. Nothing was wrong with my room whenever I checked out. So I'm not sure what the best way to handle this is but I'm owed well over 200$ & have been for almost 2 months

8/10 Good

Odiseo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff. Easy parking for truckers. Parking well lit at night. Very pleased.
Stayed 1 night in Jan 2024

8/10 Good

Robert L

Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a convenient off hwy setting, easy to spot, but away from traffic. Bud, the manager, was very friendly and accommodating.
Stayed 1 night in Apr 2021
Response from Sam PAtel on Feb 1, 2024
Thank you so much for your review! We're delighted to hear that you found our location convenient and easy to access, while still being away from traffic noise. We're especially happy that you had a positive experience with our manager. He strives to make all our guests feel welcome and accommodated, and your feedback means a lot to him.We hope to welcome you back again soon!