Indoor pool

Reviews of Hampton Inn St. Louis/Chesterfield

3.5 out of 5
Hampton Inn St. Louis/Chesterfield
16201 Swingley Ridge Road, Chesterfield, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1000 reviews" "
Rating 8 - Good. 335 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ranikka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
KELLEN WAS GREAT AND FRIENDLY
Stayed 1 night in Mar 2024
Response from Jacqueline on Mar 23, 2024
I will be sure to let him know! We appreciate it!

10/10 Excellent

Lexi, Pawnee

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was great and nice people
Stayed 1 night in Mar 2024
Response from Jacqueline on Mar 23, 2024
Thank you for saying so! We appreciate it!

10/10 Excellent

Andrea

Stayed 3 nights in Mar 2024
Response from Jacqueline on Mar 23, 2024
Thank you for the rating! We so appreciate it

8/10 Good

Jennifer, Lees Summit

Liked: Staff & service, property conditions & facilities
Staff needs to spend more time on cleaning. Floors need to be swept, make sure all trash from prior guests is gone from room.
Stayed 2 nights in Mar 2024
Response from Jacqueline on Mar 11, 2024
Oh my goodness, thank you for this information. I would like to do some more investigating. Please reach out to the hotel so we can see what went wrong here!

10/10 Excellent

Thomas

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Jacqueline on Mar 6, 2024
Thank you so much for the rating! We're glad you enjoyed your stay.

10/10 Excellent

Roy, Leavenworth

Stayed 1 night in Feb 2024
Response from Jacqueline on Mar 23, 2024
Thank you very much! Stay again soon!

4/10 Poor

Nathaniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My check in time was 3pm and I arrived at 5pm, but my room was not ready. It wasn’t until 6 pm the room was finally ready. The whole point of paying to stay in a hotel room is that the hotel promises to have a room for you for a set amount of time. I paid but I didn’t get a room for the agreed upon amount of time… the front desk lady was nice but offered nothing more than a quick apology.
Stayed 1 night in Feb 2024
Response from Jacqueline on Feb 26, 2024
Good morning, I am terribly sorry you had to wait for your room that evening. We try very hard to maintain a high standard of cleanliness and comfort, which can take extra time throughout the day. I will look into your reservation AND chat with my front desk agent to see if there was anything we could have done differently! We appreciate you taking the time to let us know how we can improve in the future

10/10 Excellent

Jacqueline, Panama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2024
Response from Jacqueline on Feb 23, 2024
Thank you very much for that perfect score! We're so glad we could make you comfortable throughout your stay. Stay again soon!

10/10 Excellent

Rachael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet. Easy to get to and around to different places
Stayed 2 nights in Feb 2024
Response from Jacqueline on Feb 23, 2024
Thank you very much! We're glad you enjoyed!

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay for a work trip. Everything in my room was very clean and the night auditor was friendly/ very helpful during my check in
Stayed 3 nights in Feb 2024
Response from Jacqueline on Feb 23, 2024
Thank you very much and we are so happy to hear that. We're so glad we could make you comfortable throughout your stay. Stay again soon!

10/10 Excellent

Patricia

Travelled with family
The hotel itself is very nice. The only thing I wish was that it had a choice of more restaurants in the area. Only two. But the one we picked was excellent.
Stayed 1 night in Feb 2024
Response from Jacqueline on Feb 23, 2024
Thank you very much for the feedback! Yes, there only a few in the immediate area, but there are more just a little down the road. We hope to see you again!

8/10 Good

Ellen

Business traveller
Liked: Cleanliness, property conditions & facilities
The sound of the traffic was loud!!
Stayed 2 nights in Feb 2024
Response from Jacqueline on Feb 23, 2024
I am sorry to hear that!! Please know that we are always available at the desk to find more comfortable accommodations for you. Thank you for letting us know! I will take a look at your room as soon as possible

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Max was the concierge at the hotel when we stayed. My husband called for a late checkout because we were taking our son to a doctors appointment a few hours from home and I knew we wouldn’t be able to get out as early as needed. Max was so helpful and accommodating, he also checked us in and made sure we had everything we needed and that we were comfortable and double checked that our room choice was what we wanted for the night since we had our young baby with us. Couldn’t recommend enough and we are so appreciative for Max and his kindness!
Stayed 1 night in Jan 2024
Response from Jacqueline on Feb 23, 2024
Thank you very much! I will be sure to let Max know he is doing a great job! We hope to see you back again soon!

10/10 Excellent

Guy

Stayed 2 nights in Jan 2024
Response from Jacqueline on Mar 23, 2024
Thank you for the rating!

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast could have more options
Stayed 2 nights in Jan 2024
Response from Jacqueline on Feb 23, 2024
Thank you for the review! I would like to know how we can improve that in the future- Please reach out to us so we can work with you! Currently, we have a variety of hot options, as well as breads, pastries, fresh fruit as well as cut fruit, and lots of dry options too! Thank you

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jacqueline on Jan 24, 2024
Thank you for the great review! We really appreciate it and hope to see you soon!

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jacqueline on Jan 24, 2024
Thank you for the review, we greatly appreciate it. We hope to see you again soon!

8/10 Good

Lynn

Stayed 1 night in Dec 2023
Response from Jacqueline on Jan 24, 2024
Thank you so much for the review! We hope to see you again so we can really impress!

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Jacqueline on Jan 7, 2024
Thank you very much!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the same; polite, professional and friendly and always amply supplied vending machines. Great coffee and tea choices too. The pillows are my only complaint. Some bored executive or V.P. in corprate decided to shorten the pillows!! The pillows are too small - change them back to the way they were, please. That is all
Stayed 2 nights in Dec 2023
Response from Jacqueline on Jan 7, 2024
Thank you so much for the info! We appreciate you staying with us!

10/10 Excellent

Mick, Ankeny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacqueline on Dec 24, 2023
Thank you so much for the high rating! Come back soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacqueline on Dec 24, 2023
Thank you for the review! We'll keep working on that 5/5 status!

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacqueline on Dec 24, 2023
Thank you for the feedback! We hope we can earn that perfect 5 stars for your next stay!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacqueline on Dec 24, 2023
Thank you for the feedback, always happy to impress. Stay again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jacqueline on Dec 24, 2023
Wow, thank you for the 10! Stay again soon!

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacqueline on Dec 24, 2023
We appreciate the feedback, thank you! Have a lovely holiday season

8/10 Good

Rhonda

Travelled with family
Nice breakfast set-up. Room was 9/10 for cleanliness.
Stayed 1 night in Nov 2023
Response from Jacqueline on Dec 24, 2023
Thank you for the review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it was Thanksgiving, staff made sure there was plenty of breakfast choices for travelers. Great coffee too!
Stayed 2 nights in Nov 2023
Response from Jacqueline on Nov 29, 2023
Thanks for the review, and for staying with us over the holiday! We're glad we could impress. Enjoy your holiday season & come back soon!

10/10 Excellent

Rosicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After making the payment online. Checkingbin at the hotel was quick and smooth. Good experience
Stayed 1 night in Nov 2023
Response from Jacqueline on Nov 29, 2023
We're glad to hear that! Come back soon!

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like how loud all the doors were when they closed. Other than that it was very clean and the staff was great!
Stayed 2 nights in Oct 2023
Response from Jacqueline on Nov 2, 2023
Thank you for the feedback! I'm glad our staff was helpful during your stay. I'll take a look at those doors, too. Some shut a little harder than others

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in Oct 2023
Response from Jacqueline on Oct 25, 2023
Glad to hear it! We're always here to help if you need anything throughout your stay

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Clean plain but very adequate; helpful staff. Would repeat
Stayed 2 nights in Oct 2023
Response from Jacqueline on Oct 25, 2023
Glad to hear that! Improvements are in the works, and we hope you stop by to see them!

10/10 Excellent

Roger

Travelled with family
Excellent two night stay. Great location, staff and checkin was easy. Breakfast both mornings was wonderful. Highly recommend!
Stayed 2 nights in Oct 2023
Response from Jacqueline on Oct 25, 2023
Thank you, Thank you! Hope to see you again soon :)

8/10 Good

Stelia

Stayed 1 night in Oct 2023
Response from Jacqueline on Oct 25, 2023
Thank you for the rating! I hope we can give the 10/10 we strive for next time!

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jacqueline on Oct 18, 2023
Thank you for the rating! Come back soon!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ladies at breakfast were very nice and friendly.
Stayed 2 nights in Oct 2023
Response from Jacqueline on Oct 18, 2023
I can't wait to share this with them! We're glad you enjoyed your time here!

8/10 Good

James

Stayed 5 nights in Oct 2023
Response from Jacqueline on Oct 18, 2023
Thank you very much for your rating! We'll keep working toward that 10/10 in the mean time!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jacqueline on Oct 15, 2023
Thank you very much! We always appreciate the reviews from our lovely guests. We hope to see you again soon!

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The room was clean; the bed was comfortable. And the breakfast buffet was tasty.
Stayed 1 night in Oct 2023
Response from Jacqueline on Oct 13, 2023
We are so glad to hear that! Thank you very much!

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jacqueline on Oct 12, 2023
Thanks for taking the time to rate us! We're always looking for ways to improve. Let us know if there's anything we can do for your next stay!

10/10 Excellent

Victoria

It's a very nice area.
Stayed 1 night in Oct 2023
Response from Jason - GM on Oct 9, 2023
This is just the way to start my week. Thank you!

10/10 Excellent

Jonas

Stayed 1 night in Sep 2023
Response from Jason - GM on Oct 9, 2023
Wow 10 out of 10. Thanks!

6/10 Okay

Collette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jason - GM on Oct 9, 2023
Thank you so much for the feedback. Anything we could have done to earn a 4 or 5?

10/10 Excellent

Yuya

Stayed 1 night in Sep 2023
Response from Jacqueline on Oct 18, 2023
Thank you very much! Have a great day!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jacqueline on Sep 20, 2023
Thank you for the rating! We appreciate you taking the time to do this. Have a lovely week!

10/10 Excellent

John M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very pleasant stay from check in to check out. Staff was friendly and helpful. Breakfast was amazing. Room was very clean.
Stayed 2 nights in Sep 2023
Response from Jacqueline on Sep 20, 2023
We are so glad to hear that! I can't wait to have you again! I can't wait to share this with my team

8/10 Good

Christine

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Jacqueline on Sep 20, 2023
Thanks so much! We would love to hear how we can earn a 10/10 from you next time!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jacqueline on Sep 20, 2023
Thank you for the great score! We appreciate you staying with us!

4/10 Poor

Tammy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front staff was amazing. The room smelled of mold and was not clean at all. The bathroom had brown stuff splattered on the wall I literally wore my sandals as I shower. Never had this experience like this before at any other Hampton Inn. I should of asked to move rooms but I wasn't there long enough for the trouble.
Stayed 1 night in Sep 2023
Response from Jacqueline on Sep 10, 2023
Oh no! We would have happily done all we could to make sure you left happy. Its never a trouble at all! We're here for you to make sure you enjoy your stay. We'll keep working to make your next one better

10/10 Excellent

Chelsea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent breakfast and awesome staff!
Stayed 2 nights in Aug 2023
Response from Jacqueline on Sep 3, 2023
Thank you so much! We're so glad to hear that from you! Come back soon!