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Best Western Plus The Charles Hotel

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Featured Image
Indoor pool
Indoor pool
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk

Overview of Best Western Plus The Charles Hotel

Best Western Plus The Charles Hotel

3 out of 5

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationAmeristar Casino St. Charles10 min walk
  • Popular LocationHistoric Main Street11 min walk
  • Popular LocationLewis & Clark Boathouse and Nature Center14 min walk
  • AirportSt. Louis, MO (STL-Lambert-St. Louis Intl.)11 min drive

Choose dates to view prices

About this area

St. Charles

Best Western Plus The Charles Hotel is located on a river and in an area with great shopping. The area's natural beauty can be seen at Jaycee Park and Mississippi River, while Hollywood Casino Amphitheatre and Historic Aircraft Restoration Museum are cultural highlights. Kokomo Joe's Family Fun Center and Sophia M. Sachs Butterfly House are also worth visiting.
Popular Location

What's nearby

  • Ameristar Casino St. Charles - 10 min walk
  • Historic Main Street - 11 min walk
  • Lewis & Clark Boathouse and Nature Center - 14 min walk
  • First Missouri State Capitol Historic Site - 3 min drive
  • Lindenwood University - 3 min drive

Getting around

  • Kirkwood Station - 22 min drive
  • Lambert-St. Louis International Airport (STL) - 11 min drive

Restaurants

  • Dennys — 1 min walk
  • Texas Roadhouse — 5 min walk
  • Tucanos Brazilian Grill — 7 min walk
  • Dewey's Pizza — 7 min walk
  • Prasino — 8 min walk

About this property

Best Western Plus The Charles Hotel

3-star riverfront hotel, walk to Ameristar Casino St. Charles
Along with an indoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a business center, conference space, and dry cleaning are onsite. All 133 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include sitting areas and refrigerators. Free WiFi and microwaves are standard, as are LCD TVs with cable channels.
Best Western Plus The Charles Hotel offers 133 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options
  • Free area shuttle
  • Casino shuttle (surcharge)

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free area shuttle
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 3:00 AM
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from April 14 2021 to June 30 2021 (dates subject to change):
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 18.00 per pet, per night
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 18.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 403 out of 969 reviews
5 - Excellent 42%
Rating 4 - Good. 335 out of 969 reviews
4 - Good 35%
Rating 3 - Okay. 127 out of 969 reviews
3 - Okay 13%
Rating 2 - Poor. 59 out of 969 reviews
2 - Poor 6%
Rating 1 - Terrible. 45 out of 969 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Prices were ok
Stayed 1 night in Jun 2021

2/5 Poor

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed in a double bed suite with a pull out couch, to fit all of our family. The overall cleanliness was terrible. I use to clean hotel rooms and there is no way we could of left our rooms in that shape. There was also a weird musty smell, the carpet's were horribly stained and bubbled up. The sofa bed looked like it was 15 years old and also had no sheets, a cover or pillows anywhere in the room for it. The breakfast was alright but not what they said they would have. Definitely wasn't worth the money I spent. The pictures must of been taken right after they redid the place because it wasn't even close to that nice.
Stayed 2 nights in May 2021

1/5 Terrible

Disliked: Cleanliness
The room we had was not that clean and the comforter was not clean it has red stains on it the was not clean I will not stay there or recommend anybody there to stay when I went to tell them nobody never came or said I’m sorry are anything just horrible 👎
Stayed 1 night in Jun 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More parking and easier access to property would be an improvement.
Stayed 1 night in May 2021

2/5 Poor

Disliked: Property conditions & facilities
The lightbulbs had been removed from every lamp in the room. The desk I could make sway with the touch of my finger. The mattress is cheap and cobble stone hard.. But Nothing compare to the toilet that is 4 inches shorter than the top of the bathtub, when I sat on it my knees were raised to my chest. I believed the star rating and booked the room. Do Not Believe The Star Rating.
Stayed 2 nights in May 2021