Desk, iron/ironing board, free cribs/infant beds, rollaway beds
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Reviews of Super 8 by Wyndham Massena NY

2 out of 5
Super 8 by Wyndham Massena NY
84 Grove St, Massena, NY

Reviews

7.8

Good

Rating 10 - Excellent. 209 out of 758 reviews" "
Rating 8 - Good. 337 out of 758 reviews" "
Rating 6 - Okay. 138 out of 758 reviews" "
Rating 4 - Poor. 44 out of 758 reviews" "
Rating 2 - Terrible. 30 out of 758 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is OK. Staff very friendly and accommodating. The handicapped access rom was excelent.
Stayed 3 nights in Apr 2024
Response from Vj on Apr 14, 2024
Thank you for your review, we hope to see you again.

6/10 Okay

teresa

Travelled with group
Liked: Staff & service, amenities
The property was very convenient to all attractions. Staff very pleasant. I found the room to be pretty clean except for the Blankets needed to be cleaned. We went out and bought blankets Other then that experience, our stay was very nice.
Stayed 2 nights in Apr 2024
Response from Vj on Apr 13, 2024
If you have any problems with the room you have to call the front desk and we will fix it or try to immediately.

4/10 Poor

Ken

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed one night, room was clean, however there was an old recliner chair I would not sit on (looked disgusting), the bathroom faucet was very loose and I was waiting for it to blow off and the tub had brown stains on the bottom - i would not get in for a shower. The walls and ceiling is very thin so at 5AM I heard everything over top and next to me. People walking, going to the bathroom, caughing etc.
Stayed 1 night in Mar 2024
Response from Vj on Mar 26, 2024
Sorry for your inconvenience, if you have any issues with your room you should let us know right away. We will come and look everything up and if we can not fix it we can always offer you to stay in a different room. If you don't tell the front desk once you spot these issues we can't help you.

10/10 Excellent

Jeramie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vj on Mar 21, 2024
Thank you for your review, we hope to see you again.

8/10 Good

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful, the room was very clean. The parking lot was very small. There weren't many amenities, but as I was only there from midnight until 9a.m., I didn't need many. The shower was fairly narrow, and there wasn't a microwave. The room description did NOT list a microwave though.
Stayed 1 night in Mar 2024
Response from Vj on Mar 21, 2024
Sorry for your inconvenience we are working on the problem , thank you for your review.

8/10 Good

Suk Bun

Liked: Cleanliness, staff & service, property conditions & facilities
nice, clean
Stayed 1 night in Mar 2024
Response from Vj on Mar 11, 2024
Thank you, we hope to see you again.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was packages of oatmeal Walmart mini muffins and coffee. I saw a toaster but no bread or bagels or jams
Stayed 1 night in Mar 2024
Response from Vj on Mar 11, 2024
Thank you for your stay, we hope to see you again. Breakfast is just grab and go and due to local staff shortage we have a minimum breakfast

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was small but very lean and everything in the bathroom was working well no clogging and water pressure was good. The room ac/heater was off when entering the room sometimes results bad smell but this one did not smell.
Stayed 1 night in Feb 2024
Response from Vj on Mar 11, 2024
Thank you for your review, we hope to see you again.

4/10 Poor

Ashlee

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We stayed here as a last minute get away, paid $116. Not too expensive, but not motel price either, a nice middle ground. We got inside and the foyer seemed managed, not well kept but managed, at least. After check in we made it up to our room for a once over safety check. During that check we noted that the shower head was rusty and filthy, the vent in the bathroom was dusty and half falling out of the wall, the sheets on the bed seemed to have a dark red stain on them along with hair & other stains, and the room itself stunk. Last minute/cheap or not, I definitely had higher hopes & certainly won’t stay here again.
Stayed 1 night in Dec 2023
Response from vj on Jan 9, 2024
Sorry for your inconvenience,

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great,friendly service.
Stayed 5 nights in Dec 2023
Response from vj on Jan 9, 2024
thank you,

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good we stayed here in October and we found the place was convenient and clean and close to restaurants and reasonably priced
Stayed 2 nights in Dec 2023
Response from vj on Jan 9, 2024
Thank you,

8/10 Good

Kevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No credit for staying
When we tried to check-in, the super 8 computer wi-fi got scammed and we had to come back in 2 hours to check-in. The clerk could not even give us the key for the room and seems to be confused. because it was a weekend, there was no superior around to advise him. My laptop had been previously logged in to their wi-fi and got hacked to. It is still in the shop while the Tech tries to figure out why I can't log on to my system. After they got their website back, we were able to get our room and the rest of the stay went smoothly. Unfortunately, we did not get our room credit for our Hotels.com account and missed out on our free room. Tough break.
Stayed 1 night in Nov 2023
Response from vj on Jan 9, 2024
Sorry for your inconvenience,

10/10 Excellent

Joseph E

Stayed 3 nights in Nov 2023
Response from vj on Jan 9, 2024
thank you,

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Vj on Nov 7, 2023
Thank you for your review we hope we see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's a mediocre local place to stay, not wow, not terribly bad. The weekend price was definitely way too much for the place and the service.
Stayed 2 nights in Oct 2023
Response from Vj on Nov 7, 2023
Thank you.

8/10 Good

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my son's university and reasonable prices
Stayed 2 nights in Oct 2023
Response from VJ on Nov 1, 2023
Thank you for your review We hope we see you again.

10/10 Excellent

Christien

Stayed 2 nights in Oct 2023
Response from vj on Jan 9, 2024
thank you,

10/10 Excellent

Ava M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a night or two. Near a shopping plaza and restaurants.
Stayed 1 night in Oct 2023
Response from VJ on Oct 28, 2023
Thank you for your review. We hope we see you again.

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Oct 2023
Response from VJ on Oct 28, 2023
Thank you for your review. We hope we see you again

10/10 Excellent

Teresa

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice close and quiet
Stayed 2 nights in Oct 2023
Response from vj on Oct 24, 2023
Thank you for your review We hope we see you again.

8/10 Good

Julienne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Weekend stopover
An okay stay. Did not like the stairs due to me having a walker and one of the rails was loose. Otherwise everything else was fine
Stayed 1 night in Oct 2023
Response from vj on Oct 16, 2023
Sorry for your inconvenience, if you have any problems you have to let us know right away. Sorry we do not have an elevator. Next time when you book a room try and ask for the 1st floor

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from vj on Oct 9, 2023
Thank you for your review.We hope we see you again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Owner is very nice. Rooms were very nice!
Stayed 2 nights in Oct 2023
Response from vj on Oct 9, 2023
Thank you for your reviewWe are glad you enjoyed your stay.We hope we see you again.

8/10 Good

luis

Stayed 2 nights in Oct 2023
Response from VJ on Oct 28, 2023
Thank you for your review

10/10 Excellent

Garrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vijay runs this place perfectly. Clean, comfortable, very friendly staff
Stayed 3 nights in Sep 2023
Response from vj on Oct 2, 2023
Thank you for your review, we really appreciate it.We hope we see you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from vj on Oct 4, 2023
Thank you for your review, we hope we see you again.

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night but was very satisfied, room was clean and staff was friendly.
Response from vj on Sep 26, 2023
Thank you for your review, we are glad you enjoyed your stay. We hope we see you again.

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Management is very friendly and helpful
Stayed 1 night in Sep 2023
Response from vj on Sep 23, 2023
Thank you for your review, we really appreciate it. We hope we see you again.

10/10 Excellent

TONI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from vj on Sep 21, 2023
Thank for you review we really appreciate it, we hope you come again.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright night
Light shining through the window at night, otherwise a decent place.
Stayed 3 nights in Sep 2023
Response from vj on Sep 14, 2023
Sorry this is a problem we heard for the first time, but we are going to look into it and we will fix at as soon as possible

8/10 Good

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Staff and accommodations exceeded my expectations, the breakfast not so much.
Stayed 1 night in Sep 2023
Response from vj on Sep 14, 2023
Thank you for your review, we are trying to find some good help as soon as we have enough staff we will open breakfast again

10/10 Excellent

Linda

Stayed 2 nights in Jul 2023
Response from vj on Oct 2, 2023
Thank you for your review.

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely accommodating
Stayed 1 night in Sep 2023
Response from vj on Sep 7, 2023
Thank you for your stay, We hope you come again.

10/10 Excellent

glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service Been here few times From ottawa
Stayed 1 night in Sep 2023
Response from Management on Sep 2, 2023
Thank you for your review. We are thrilled to se that you enjoy our property! We hope to continue providing you with a great experience!

8/10 Good

derek

Stayed 1 night in Aug 2023
Response from vj on Sep 21, 2023
Thank you for review, we hope we see you again.

4/10 Poor

ROBERT

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Management on Sep 1, 2023
We are very sorry to see that you did not enjoy your stay with us. We hope we may provide better service in the future!

8/10 Good

Maria

Liked: Staff & service, property conditions & facilities
Clogged drain in bathtub
Stayed 1 night in Aug 2023
Response from Management on Aug 28, 2023
Thank you for writing your review. We are sorry for the inconvenience you faced during your stay. We hope next time we can provide a better stay!

6/10 Okay

Jeffrey

Basic stay
Stayed 1 night in Aug 2023
Response from Management on Aug 27, 2023
Thank you for writing your review. We hope next time we can leave a greater impression during your stay!

8/10 Good

Margaret, Atlantic Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, excellent cleaning staff and immaculate room
Stayed 3 nights in Aug 2023
Response from Management on Aug 27, 2023
Thank you for writing your review. We are thrilled to se that our staff made it such a great stay for you!

8/10 Good

aminta

Travelled with family
Liked: Cleanliness, staff & service
I always stay at this property whenever I drop my son off to college. The hotel is clean and neat , there is a shopping center across the street and the staff are very nice
Stayed 1 night in Aug 2023
Response from Management on Aug 26, 2023
Thank you for writing your review. We are thrilled to see that you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy
Stayed 3 nights in Aug 2023
Response from Management on Aug 19, 2023
Thank you for reviewing your stay. We are glad you enjoyed your time with us!

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to everything
Stayed 5 nights in Aug 2023
Response from Management on Aug 17, 2023
Thank you for your review. We are glad to see that you enjoyed your time with us!

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Highly recommend
Stayed 2 nights in Aug 2023
Response from vj on Aug 16, 2023
Thank you for your review, hopefully we see you soon.

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Thx
Stayed 1 night in Aug 2023
Response from Management on Sep 1, 2023
Thank you for your review. We hope to see you again!

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Management on Aug 12, 2023
Thank you for your review. We are glad to see that you enjoyed everything!

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was not the what we had reserved! We had reserved a King room, but when we checked in, the room had not been cleaned yet, and the bed had not been made up! The employee at the counter immediately took us to another room, which worked out jus fine! Customer service was great! 😊👍
Stayed 2 nights in Aug 2023
Response from Management on Aug 9, 2023
Thank you for taking the time to write a review. We apologies for the inconvenience of your first room not having been cleaned. However, we are thrilled to see that our staff was able to provide you with customer service that made up for that!

10/10 Excellent

Jeffrey B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area, eassy to get to, and a nice clean roo.
Stayed 1 night in Jul 2023
Response from Management on Aug 3, 2023
Thank you for taking your time to review your stay. We are excited to see that you enjoyed staying with us and hope we may see you again in the future!

8/10 Good

deborah

Stayed 1 night in Jul 2023
Response from Management on Aug 24, 2023
Thank you for writing your review. We are glad to see that you enjoyed your time with us.

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convienent to the state park nearby. Location right off state highway.
Stayed 3 nights in Jul 2023
Response from Management on Sep 1, 2023
Thank you for reviewing your say. We are happy to see that you enjoyed our location!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Management on Jul 27, 2023
Thank you for taking the time to write your review. We are thrilled to see that you enjoyed your time with us!