Ratings based on 100 Verified Reviews

4.5 out of 5
98% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to relax and enjoy!

Posted 12-Apr-2017
Loved the pool/ sauna area and the bar and food at their restaurant. Spotless and attractive environment!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Mar-2017
Very nice location. Great restaurant. Parking is a bit tough. Well worth the price
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful hotel and service

Posted 5-Mar-2017
Pros: The people, the facility, the location and the restaurant.
Cons: Nothing - awesome.
Location: The hotel has Lake Ontario to the north and the river to the west. Lovely location.
I had the best room in the house - 4th floor northwest corner. The hotel restaurant was excellent with a fireplace and exceptional live entertainment. Staff, environment, pool, etc. all wonderful.
5 out of 5
by Michael

This traveller left a rating score only Posted 13-Feb-2017 on Hotels
5 out of 5
by jeffrey

Captions quarters oswego

Posted 1-Feb-2017 on Hotels
Stayed here to drop of my son to Oswego state. Rooms were big and clean. Pillows and beds were very comfortable. Only thing I would say to management would to put better lighting in the hall of the third floor.At night its very dark the wall sconces should be brighter.
4 out of 5
by A verified traveller

great pool & gym

Posted 16-Nov-2016 on Hotels
The gym and pool were great bonuses for a very nice hotel
3 out of 5
Recommended
for Families
by A verified traveller from US

OK Hotel but nothing special.

Posted 16-Nov-2016
Pros: Big rooms
Cons: The beds are terrible. Really noisy when you turn!
Location: Great location. Very close to SUNY Oswego.
The hotel is ok. It's nothing special but it's fine for a night. Breakfast was good. Nice little variety.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 3-Nov-2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Oswego, NY

We had a great stay!

Posted 17-Oct-2016
We stayed one night in the King Suite with hot tub. Pros: -Great room! Very spacious - Super clean - Hot tub was amazing. We used it four times. Cozy, relaxing, and fun. Loved the LED lights. - Best pillows we've ever slept on. - View of the river! Okay, during the day you see a parking lot, a murky river (not dirty, just murky) and other hotels, bars and business- BUT as the sun was setting, and the bridge and river lights began to light up it wasn't BEAUTIFUL. Even better when the sun was all the way down. We got some amazing pictures from the balcony. - The nicest treadmill was out of order, but my goodness- a great workout facility. Dozens of machine shots for cardio and lifting, we were very impressed. - Pool, sauna, steam room and jacuzzi were beautiful and relaxing. Cons: - Mattress was TOO firm. - One of our balcony doors was jammed (or locked) shut (but we had two balconies so it wasn't a big deal.) - The linen closet was recently repaired apparently, and there was an untrimmed 2x4 just nailed to the top of the closet- with the beautiful crown molding throughout the room, that harmless little hunk of wood was just an eyesore, and cheapened the room. - Shower was fine, but we expected bigger. Standard tub/shower with average water pressure - Price was high. Our total after taxes was $360 for just one night. We had a wonderful stay, but I'm not sure we could make another frivolous trip like this anymore. Very pricey. Overall 4.5/5! Had a great time
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Oct-2016 on Hotels