Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Customer service

Posted 29-Jan-2016
Was not able to make it for the reservation which I had on a Saturday night to bring my daughter up to school due to a snow storm and they allowed me to change my reservation to the following day no questions asked. Accommodations very nice!
5 out of 5
Recommended
for Everyone
by A verified traveller

Very clean and comfortable

Posted 22-Dec-2015
Pros: The continental breakfast
Great staff. Clean rooms and comfortable. Very accommodating. Would recommend this to all travelers staying in Oswego NY. Continental breakfast was excellent. Eating are very comfortable. Work out area and pool very clean and available. Enjoyed our stay
3 out of 5
Recommended
for Everyone
by A verified traveller

In center of Oswego

Posted 2-Nov-2015
Pros: gym, bar views
Cons: staff attentive to details.
Location: fish, sports bar across street
The staff seemed unprepared. My room door was already propped open when I got to it for no known reason. Then my key did not work as they had programmed it to another room. Next day the room was not made up when I returned at 4PM. And the front desk at first said it was done as it was mrked so on the sheet. I had to make him come to my room to see for himself.
5 out of 5
Recommended
for Business Travellers
by Gail from northern New York state

Best gym!

Posted 16-Oct-2015 on Hotels
Beautiful view, nice restaurant next door. I forgot an item in my room and hotel phoned me the next day and offered to send it to my home.
5 out of 5
Recommended
for Couples
by Lazer

This traveller left a rating score only Posted 13-Oct-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from North Troy, VT

Pleasant Hotel

Posted 12-Oct-2015
Pros: Nice quiet area. Breakfast area very pleasant
Cons: The bed was not as comfortable as some of the other Best Western Plus
Location: You have to visit Behling orchard in Mexico, NY and pick some of their fabulous apples
Every Fall we travel to the Lake Ontario area for apple harvest. This year we stayed at Best Western Plus Captains Quarters. We were very pleased with the room. Exceptionally clean and spacious. We had a room with a balcony overlooking the lake. FYI. The room faces north so if you want to see the sunset, get a room facing the river. Very peaceful and able to have the balcony door open to sleep. A big plus. Very nice sports bar across the street.
4 out of 5
Recommended
for Everyone
by A verified traveller from Centerport

Posted 5-Oct-2015
They have late check-in which was great! Definately the nicest hotel in Oswego and for that, you pay. The most expensive hotel in Oswego year round!
5 out of 5
Recommended
for Everyone
by A verified traveller from Maine

Room with a view

Posted 23-Sep-2015
We were so happy with our stay , it was so clean and roomy and felt so comfortable
3 out of 5
Recommended
for Everyone
by A verified traveller from Long Island, NY

Waterfront hotel close to SUNY Oswego

Posted 25-Aug-2015
Pros: Nice Pool and Fitness Center
Cons: The room A/C.
Staff was attentive. Stayed in King Room with Whirlpool. Nice Room, however A/C was not able to cool room, took hours to get the temp down from mid-70's.
3 out of 5
Recommended
for Couples
by A verified traveller

Inconvenience Policy

Posted 24-Aug-2015 on Hotels
Arrived at 5:00 PM for a 3:00 PM check in and was unapologetically told the room is not available because "they were very busy". If I had not negotiated extending the following day's check out, I would have been offered absolutely nothing for my inconvenience. It was college freshman check in weekend but that does not excuse the inability to handle your commitments and lack of customer service. Ultimately, left early the next day and was told my AARP discount was not applicable that weekend Nothing personal just stating my experience (coming from a hospitality background, I would have handled things differently)