This is a nice hotel, and we did enjoy our 7 day stay. However, there was blatant false advertising. If this was an item purchased in a shop I would have returned it for a full refund. Unfortunately there is no "returns" policy for travel/accommodation once the journey has commenced. Firstly, as a family of four our family room was supposed to contain two queen-sized beds. We were given two small doubles, and when we complained we were told that the hotel has no queen-sized beds and two managers readily admitted that this was falsely advertised to us. The hotel solution was a room with one king-sized bed (good) and one sofa (no thanks). So this was never resolved. Secondly, the indoor pool (which is adjacent to the spa) is adorned with "Silence is Golden" signs, and our children were reprimanded on two occasions by hotel staff for breaking the silence. Would anyone's children silently enjoy themselves in a swimming pool? The outdoor pools were too cold, so we gave up. Thirdly, the "beach" was a very uneven concrete slab. Fourthly, the bathroom was very tired and the bed linen was torn and frayed. Finally, the concierge misinformed us on a couple of occasions, and got our car rental requirements wrong (baby seats instead of boosters, and a small map instead of GPS) - their solution was for us to pay three times the price they had quoted to get the correct rental from a different company. The attitude of most staff was certainly not 5 star.
This is a nice hotel, the staff are very friendly and helpful. The rooms are clean and well maintained and they serve a lovely breakfast. It is located in a central location near the bus stop and there is many bars and restaurants close by.
We were really pleasantly suprised at the high standard of this hotel.
The family suite was really comfortable, cleaned twice daily with fresh towels. We have two children under 10 and there was plenty of space, comfortable beds and good storage.
The service was really excellent (from front of house, concierge, restaurant colleagues and room service), especially Kurt, Ramon, Berta, George and Malcom.
The food was especially fantastic. We have stayed in various 5 star hotels all over the world more than once a year for the last 20 and this is up there in our top three for best food!
The weather was cool and rainy in October but the indoor pool and local sites occupied our family. We particularly enjoyed visiting Valletta.
Stayed here in November 2015 - great little hotel. Chic, clean and very comfortable with great breakfast. Staff very friendly, helpful - just what we wanted. They went the extra mile by sending up a birthday card and champagne to my sister for her birthday - how great is that!
The hotel is close to everything in St Julian's and bus links to other parts of the island are literally just down the road. The hotel is very comfortable, with a roof top pool and bar, although most evenings this closed at 7.30pm. Not looking for a huge night out, but a few sun downer drinks would be nice overlooking the sea. We didn't eat breakfast there and thought the €12 per person was a bit expensive for this so we ate out every day. There no wifi available in the room, only at the pool bar and reception, which in a way was a blessing. Overall a very welcome hotel and we would stay here again and recommend.
Our experience was generally good; can't really complain about anything other than that you can't stroll straight from the hotel on to a lovely beach. We felt comfortable and treated well by staff who by the way were very friendly and accommodating. We would certainly return there again although I think there might be better family-orientated hotels around.
Centred around St Julian’s Bay and St George’s Bay, St Julian’s is Malta’s prime resort. Pretty Spinola Bay (part of St Julian’s Bay) is lined with restaurants that overlook colourful traditional boats and modern yachts. The rest of the bay features large hotels, lidos, and a small pleasure harbour. Immediately inland, Paceville is a dense concentration of nightspots, and includes the Bay Street shopping and leisure complex.