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Overview of Best Western Hotel St. Jerome

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Guest reviews

4.3 / 5Excellent
510 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

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What's nearby

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Free cancellation on all rooms

Book with confidence knowing you'll have flexibility if plans change.

  • Standard Room, 2 Double Beds, Non Smoking, Refrigerator

    Standard Room, 2 Double Beds, Non Smoking, Refrigerator

    Room amenities

    • Sleeps 4
    More details
  • Business Room, 1 King Bed, Non Smoking, Refrigerator

    Business Room, 1 King Bed, Non Smoking, Refrigerator

    Room amenities

    • Sleeps 2
    More details
  • Standard Room, 2 Double Beds, Accessible, Refrigerator

    Standard Room, 2 Double Beds, Accessible, Refrigerator

    Room amenities

    • Sleeps 4
    More details
  • Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

    Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

    Room amenities

    • Sleeps 2
    More details

About this area

St. Jerome

Located in St. Jerome, Best Western Hotel St. Jerome is in the business district and near a train station. Mont Saint-Sauveur and Polar Bear's Club are worth checking out if an activity is on the agenda. Glissades des Pays d'en Haut and Mont Saint Sauveur Water Park are also worth visiting.

Popular Location

What's nearby

  • Laurentian Museum of Contemporary Art - 16 min walk
  • St. Jerome Cathedral - 18 min walk
  • Carrefour Du Nord - 2 min drive
  • Théâtre Gilles-Vigneault - 5 min drive
  • Université du Québec en Outaouais - 7 min drive

Getting around

  • Saint-Jerome Station - 3 min drive
  • Montreal, QC (YUL-Pierre Elliott Trudeau Intl.) - 37 min drive

Restaurants

  • Where to eat
  • Gare 422 – Bistro with a bar. Serves breakfast, lunch and dinner daily, happy hour available. Kids' menu available.

About this property

Best Western Hotel St. Jerome

3-star eco-friendly hotel near Laurentian Museum of Contemporary Art
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a conference centre and a seasonal outdoor pool. All 50 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Comforts include premium bedding and down comforters, and guests will also find conveniences such as fridges and coffee makers.
Best Western Hotel St. Jerome offers 50 forms of accommodation with MP3 docking stations and a safe. Pillowtop beds feature down comforters and premium bedding. 37-inch Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in August 2018.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Free full breakfast available 6 AM–10 AM on weekdays and 7 AM–10 AM on weekends
1 restaurant
1 bar
Room service available

Things to do

Fitness centre
Seasonal outdoor pool

Family friendly

Dry-cleaning service
Laundry facilities
Fridge
Seasonal outdoor pool
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Free newspapers in reception
Front-desk safe
No lifts

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English
French

Business services

24-hour business centre
Computer station
Meeting rooms
Conference centre

Outdoors

Pool sunloungers
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Down comforter
Linens
Pillow-top mattress
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hairdryer
Towels

Entertainment

37-inch flat-screen TV
TV channels
MP3 dock

Food and drink

Coffee/tea maker
Fridge

More

Desk
Free local calls
Iron/ironing board
Safe
Soundproofing

Policies

Check-in

Check-in available 24 hours
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15 per day.

Property payment types

Discover
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: CAD 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The seasonal pool will be open from June to September.Pool access available from 9 AM to 9 PM

Property is also known as

  • Best Western Hotel St. Jerome
  • Best Western St. Jerome
All reviews

Guest reviews

4.3

Excellent

5 - Excellent
228
4 - Good
205
3 - Okay
61
2 - Mediocre
11
1 - Poor
5
4.5
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay if you want to go to the Laurentian with the family tubing and skiing. Lots of restaurants are in the area

Stayed 2 nights in Mar. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Complimentary breakfast that came with the room was exquisite! Not the usual buffet with the styrofoam cups and people crowded around the waffle maker. This is a sit down breakfast at the hotel's restaurant where you pick from the menu. It is a subset of the menu but still has a very nice variety of options, such as a choco-banana crepe, ham and swiss cheese omelette with toasts, potatoes, and fruits, oatmeal with fresh fruits, etc. It was definitely "breakfast bliss".

Stayed 4 nights in Dec. 2019

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Dec. 2019

    2/5

    • Disliked: Staff & service

    Horrible customer service... stay away

    Very petty behavior from front desk agent and hotel on Christmas day. I reserved a room for my adult children for Christmas night as my parents did not have enough space for everyone to sleep. I prepaid the cost on Hotels.com and while checking in, the reception agent told me that the reservation was only for 2 people and that i would have to pay extra because they were 4. I'm unsure were the issue was originally created, disagreed and requested to cancel the reservation as they did not want to honor the prepaid rate. I wanted to move to another hotel, but they declined and asked me to contact hotels.com to resolve the issue. I refused to do so, as it was Christmas day and they offered to contact them themselves. I did not hear anything else from the Best Western ST Jerome and assumed the issue was resolved. Best Western ST Jerome, without my authorization, charged my credit card which was presented for damage deposit. I find this unbelievable from an hotel which clearly abuse their access privilege, to pay themselves with prior agreement. This hotel occurred no additional expenses as they offered no service that night, the bar and restaurant were closed, the hotel was empty and the front desk agent did not provide the breakfast vouchers which were included with the room price. Very unfriendly staff and petty attitude from the agent and hotel. I do not recommend.

    Stayed 1 night in Dec. 2019