- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want to go to the Laurentian with the family tubing and skiing. Lots of restaurants are in the area
Book with confidence knowing you'll have flexibility if plans change.
Located in St. Jerome, Best Western Hotel St. Jerome is in the business district and near a train station. Mont Saint-Sauveur and Polar Bear's Club are worth checking out if an activity is on the agenda. Glissades des Pays d'en Haut and Mont Saint Sauveur Water Park are also worth visiting.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Very petty behavior from front desk agent and hotel on Christmas day. I reserved a room for my adult children for Christmas night as my parents did not have enough space for everyone to sleep. I prepaid the cost on Hotels.com and while checking in, the reception agent told me that the reservation was only for 2 people and that i would have to pay extra because they were 4. I'm unsure were the issue was originally created, disagreed and requested to cancel the reservation as they did not want to honor the prepaid rate. I wanted to move to another hotel, but they declined and asked me to contact hotels.com to resolve the issue. I refused to do so, as it was Christmas day and they offered to contact them themselves. I did not hear anything else from the Best Western ST Jerome and assumed the issue was resolved. Best Western ST Jerome, without my authorization, charged my credit card which was presented for damage deposit. I find this unbelievable from an hotel which clearly abuse their access privilege, to pay themselves with prior agreement. This hotel occurred no additional expenses as they offered no service that night, the bar and restaurant were closed, the hotel was empty and the front desk agent did not provide the breakfast vouchers which were included with the room price. Very unfriendly staff and petty attitude from the agent and hotel. I do not recommend.