Best Western Hotel St. Jerome

Very petty behavior from front desk agent and hotel on Christmas day. I reserved a room for my adult children for Christmas night as my parents did not have enough space for everyone to sleep. I prepaid the cost on Hotels.com and while checking in, the reception agent told me that the reservation was only for 2 people and that i would have to pay extra because they were 4. I'm unsure were the issue was originally created, disagreed and requested to cancel the reservation as they did not want to honor the prepaid rate. I wanted to move to another hotel, but they declined and asked me to contact hotels.com to resolve the issue. I refused to do so, as it was Christmas day and they offered to contact them themselves. I did not hear anything else from the Best Western ST Jerome and assumed the issue was resolved. Best Western ST Jerome, without my authorization, charged my credit card which was presented for damage deposit. I find this unbelievable from an hotel which clearly abuse their access privilege, to pay themselves with prior agreement. This hotel occurred no additional expenses as they offered no service that night, the bar and restaurant were closed, the hotel was empty and the front desk agent did not provide the breakfast vouchers which were included with the room price. Very unfriendly staff and petty attitude from the agent and hotel. I do not recommend.