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Reviews of Hampton Inn & Suites St. Cloud, MN

2.5 out of 5
Hampton Inn & Suites St. Cloud, MN
145 37th Ave N, St Cloud, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 390 out of 638 reviews" "
Rating 8 - Good. 178 out of 638 reviews" "
Rating 6 - Okay. 46 out of 638 reviews" "
Rating 4 - Poor. 15 out of 638 reviews" "
Rating 2 - Terrible. 9 out of 638 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff
Stayed 1 night in Apr 2024
Response from JM on Apr 12, 2024
Thank you for the great review! We love to hear that we are providing great service, and our guests are happy! We hope to see you again soon!

8/10 Good

aaron

Travelled with family, Travelled with family and small children
Liked: Staff & service
Fine place to stay
Stayed 1 night in Apr 2024
Response from JM on Apr 12, 2024
Thank you for the kind words. We are glad that you enjoyed your stay with us and we thank you for being our guest!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JM on Mar 26, 2024
Thank you for that wonderful feedback! We are so glad that you had a great stay and thank you for being our guest! #Making you happy makes us happy!

6/10 Okay

Ann

Stayed 1 night in Mar 2024
Response from JM on Apr 12, 2024
Thank you for the review and choosing us to stay with.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from JM on Mar 5, 2024
Thank you for your review. We are glad that you were pleased with the cleanliness of the hotel, and that you enjoyed our team! Thanks for staying!

10/10 Excellent

MARLYS

Liked: Cleanliness, staff & service, property conditions & facilities
It met our needs for the time we were here.
Stayed 1 night in Mar 2024
Response from JM on Mar 4, 2024
Thank you for taking the time to share your experience. We are glad that you enjoyed our hotel and hope to provide you with another great stay in the future!

10/10 Excellent

Dorothy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel and pet friendly. A little disappointed that we did not have a fridge or microwave in our room. We book a king roomand had lots of room even with our dog crate..
Stayed 1 night in Feb 2024
Response from JM on Feb 27, 2024
Thank you, Dorothy! We appreciate your feedback. We are glad that you had a good experience with us! Those amenities are coming with our remodel in the fall. We can't wait to welcome you back with a new look!

4/10 Poor

Stephanie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Have stayed at this hotel before, but this time was very disappointing. No one at front desk when we arrived for check in, waited 15-20minutes for someone to show up. Toilet in room did not flush. We heard a loud sound of water running through pipes in the wall while we were trying to fall asleep.
Stayed 1 night in Feb 2024
Response from JM on Feb 25, 2024
Thank you for sharing the details of your stay, I can understand how that would be frustrating. I will do some checking into your reservation and follow up with my team. We value our guests and their opinions greatly, please call the hotel directly so can discuss next steps. We would appreciate the opportunity to make it right!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice as usual
Stayed 1 night in Dec 2023
Response from JM on Jan 27, 2024
We are so glad that you enjoyed your stay! We are happy to have you back and hope to welcome you back soon!

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JM on Jan 20, 2024
Thank you for the warm review. We thank you for being our guest and are pleased we could provide you with a great experience!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JM on Jan 16, 2024
We are so pleased that you enjoyed your stay with us! We look forward to seeing you again next time you are in the area!

8/10 Good

Lindi

Stayed 2 nights in Jan 2024
Response from JM on Jan 9, 2024
We are so pleased we could provide you with the stay you deserve! Thank you for choosing the Hampton Inn and Suites in Saint Cloud and we look forward to seeing you again!

8/10 Good

Aimee

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from JM on Jan 5, 2024
We are so glad that you enjoyed your stay! Come back and be our guest again soon! Thank you for choosing the Hampton Inn and Suites.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JM on Dec 29, 2023
Thank you for that lovely review! Weare so glad that you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

JENNIFER

Travelled with partner
Always a stop over on way to N Dakota to see family. Late check in and early exit - rooms are clean staff is friendly.
Stayed 1 night in Nov 2023
Response from JM on Dec 19, 2023
Thank you for the warm review! We are thrilled you enjoyed your stay and hope to see you again soon!

10/10 Excellent

JAMES

Very nice room. Quiet. Friendly staff.
Stayed 1 night in Nov 2023
Response from The Hampton Team on Nov 21, 2023
We are so glad that you enjoyed your stay with us! Clean, comfortable, and friendly is what we do! We hope to see you again soon. Thank you for staying with the Hampton Inn and Suites.

8/10 Good

Angelina

Stayed 1 night in Nov 2023
Response from JM on Dec 19, 2023
Thank you for the kind review! We are glad that you enjoyed your stay with us and we hope to welcome you back soon!

2/10 Terrible

Donna, Atlanta

Stayed 1 night in Nov 2023
Response from JM on Dec 19, 2023
We are sorry to hear that your stay was not up to your expectations. If you would like to discuss further please contact the hotel directly.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JM on Dec 19, 2023
Thank you for the wonderful review! We thank you for choosing the Hamptonn Inn and Suites and hope to provide you with another great stay in the future!

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Convenient location.
Stayed 1 night in Oct 2023
Response from JM on Dec 30, 2023
Thank you for staying! We are glad that you enjoyed our location and hope to see you back soon!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
GOOD
Stayed 1 night in Oct 2023

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night desk clerk was amazing.
Stayed 1 night in Oct 2023

10/10 Excellent

Brad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lady at check in was very nice and helpful
Stayed 1 night in Oct 2023

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tami, Saint Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was warm and inviting. This property offers more to their guests than the Garden Inn in Waite Park for less money!
Stayed 1 night in Sep 2023

10/10 Excellent

Nadine

Stayed 1 night in Sep 2023

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing!!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Abekway

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy The cleanness of the room and the friendly and warm staff services,
Stayed 2 nights in Sep 2023

10/10 Excellent

Tracy

Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Stayed 1 night in Aug 2023

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors to rooms close very loudly. Like being slammed shut. One night people were in and out till 2:00 A.M. If people don't hold the door as it closes it slams shut. And they don't do that.
Stayed 3 nights in Aug 2023

8/10 Good

Louie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Ethan

Travelled with family
Liked: Cleanliness
Overall we had a decent stay. We were in town for a family reunion so we stayed on a Friday and a Saturday evening. The hotel itself was clean. The rooms were pretty dated and could definitely use some upgrading. All but one of the workers we came in contact with didn’t seem to care much about greeting or helping the guests. Location is great to stores and food which is why we booked. We will probably pick a different spot next time for a more upgraded hotel. Also, the rooms do not have a microwave or fridge in them. This was my mistake as I didn’t check to see if there was. We stayed with my aunt who is very limited to what she can eat so her bringing her own food, it was an inconvenience to not have these in the room.
Stayed 2 nights in Aug 2023

8/10 Good

Brian

Stayed 1 night in Aug 2023

10/10 Excellent

Moshe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Easy access. Comfortable and clean rooms. There is no fridge in the room (mine), but I was offered to store my require-fridge-items in in the hotel fridge. What was really excellent - the exceptional service from the reception (front desk) attendant (clerk) Travis! I, personally haven’t experienced such professional, polite and helpful service for a long time.
Stayed 1 night in Aug 2023

10/10 Excellent

Kate

Stayed 1 night in Aug 2023

10/10 Excellent

Kay Madonna

Stayed 1 night in Jul 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Landa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was the room didn't have a microwave or refrigerator. For the price we paid, it should of had both!
Stayed 3 nights in Jun 2023

10/10 Excellent

MarySue

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location (just beyond some of the construction and congestion)! Clean, comfortable rooms, friendly staff!
Stayed 1 night in Jun 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant staff clean room. Comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Amy

Stayed 1 night in May 2023

10/10 Excellent

Matt

Stayed 1 night in May 2023

10/10 Excellent

George

Stayed 3 nights in May 2023