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Dear Steve, Thank you for your feedback! We hope to host you again! There is signage indicating how to get to the hotel, with arrows. Unfortunately, we do not have anything to do with the road construction, that is all MnDot.ABVI STAFF
4/10 Poor
Bryan
Apr 14, 2024
I was surprised, that none of the other guests at the hotel, tried to sell me drugs.
Bryan
Stayed 1 night in Apr 2024
Response from ABVI Staff on Apr 15, 2024
Dear Bryan, I am not sure what hotels you prefer to stay at that offer you illegal items. We work really hard to provide a great, clean affordable options to our guests. Still not sure why you scored us so low, not sure what kind of options you are looking for at this price point.
After checking in, I had to go to the front desk twice due to the keycard not working. The person at the desk was rude and implied it was my fault that the keycard wasnt working. They eventually tried the key themselves and had to switch out my keycard. Overall it was fine.
Mai
Stayed 1 night in Apr 2024
Response from ABVI Staff on Apr 10, 2024
Dear Mai, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you.ABVI STAFF
6/10 Okay
Richard
Apr 4, 2024
Liked: Staff & service
Disliked: Cleanliness
They showed a swimming pool and a hot tub on their ad. Either one not was working. This is why I give it a low rating. The bed was worn out no AC in room. The hell was really nice.
Richard
Stayed 1 night in Apr 2024
Response from ABVI Staff on Apr 7, 2024
Dear Richard,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Unfortunately, we do not have control over when things break down and we are top of getting this fixed as soon as possible Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you.ABVI STAFF
Dirty room. Urine in toilet seat and hair on sheets. Obviously not cleaned. Moved to different room. On ground floor and the locks in the windows were broken.
Anne
Stayed 1 night in Mar 2024
Response from ABVI Staff on Mar 31, 2024
Dear Anne,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. We do have monthly pest control that comes in and sprays for bugs. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you.ABVI STAFF
10/10 Excellent
nicole
Mar 24, 2024
nicole
Stayed 1 night in Mar 2024
Response from ABVI Staff on Apr 14, 2024
Dear Nicole, Thank you for your feedback! We hope to host you again!ABVI Staff
8/10 Good
Brad
Mar 9, 2024
Liked: Cleanliness, staff & service, amenities
The staff was friendly, and was a good value. Not the easiest to get to with the road construction near the property. I'd stay there again.
Brad
Stayed 1 night in Mar 2024
Response from ABVI Staff on Mar 10, 2024
Dear Brad, Thank you for your feedback! We hope to host you again!ABVI Staff
6/10 Okay
RYAN
Travelled with partner
Feb 12, 2024
Wasn't a fan of the barking dogs. Facility isn't really dirty but it isn't clean either. It's a good place to stay when traveling through with the guys but not the wife.
RYAN
Stayed 1 night in Feb 2024
Response from ABVI Staff on Feb 13, 2024
Dear Ryan,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We do apologize for the disruption that the dog barking caused you, just curious if you let the Front Desk know of this disturbance. We are a Budget Hotel and everything is cleaned daily and shampooing is done monthly. Thank you for your helpful feedback and all the best to you.ABVI STAFF
Check in was very smooth. The guy at the counter was very good!
Donna
Stayed 1 night in Feb 2024
Response from ABVI Staff on Feb 9, 2024
Dear Donna, Thank you for your feedback! We hope to host you again!ABVI Staff
2/10 Terrible
Micah
Feb 5, 2024
Disliked: Amenities
Change price once I got there started asking for deposit and I’m from out of town needed a place to stay for the night had to sleep in my car outside until I left the next morning will not recommend unless you wanna pay a deposit plus how Eva much the room is
Micah
Stayed 1 night in Jan 2024
Response from ABVI Staff on Feb 6, 2024
Dear Micah, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Every reservation is required to pay a deposit, it is right on the reservation sites when you go book the reservation that a deposit is required. Nowadays, every Hotel charges a deposit and some are much are much higher than the 60.00 deposit that is required here at this . Thank you for your helpful feedback and all the best to you.ABVI STAFF
4/10 Poor
Melody
Travelled with partner
Feb 3, 2024
Liked: Staff & service
Disliked: Amenities
Bathroom floor was sticky, whole place smelled of smoke or something. Bed was not comfortable. But, it still beats camping!
Melody
Stayed 1 night in Feb 2024
Response from ABVI Staff on Feb 4, 2024
Dear Melody, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. The bathroom floors have just been remodeled and the beds were replaced last year. Thank you for your helpful feedback and all the best to you.ABVI STAFF
The hall smelled like urine. There were bugs in the bathroom, there was hair left in the shower. The toilet was unclean. Didn't dare take off our shoes. The room itself had an air freshener scent (bad air freshner) that was so strong and bad. It permeated our sinuses and clothing. When we left- our clothes and everything felt dirty and smelled like the room.
Diane
Stayed 1 night in Jan 2024
Response from ABVI Staff on Jan 31, 2024
Dear Diane, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We do have monthly pest service done each month. We did speak to the housekeeper that cleaned the room and action has been done to get this matter corrected. While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations
Dear Nick,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF
8/10 Good
Laurie
Nov 20, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a place for a vacation, but perfect if you just want a clean bed for the night. We got what we paid for. It was fairly clean, but aged paint and grout, etc. Bedspread had pulled threads, but was clean. The staff was extremely friendly and helpful. We were fully satisfied.
Laurie
Stayed 1 night in Nov 2023
Response from ABVI Staff on Nov 20, 2023
DearLaurie,Thank you for your feedback. We hope to host you again.ABVI Staff
Dear Bruce,Thank you for your feedback. We hope to host you again.ABVI Staff
6/10 Okay
Richard
Nov 14, 2023
Disliked: Room comfort
One can ruin an experience.
Cheap accommodations you get what you pay for, night staff is very nice and friendly. Front desk woman can be unnecessarily aggressive when dealing with guests. Do not call my phone and ask if I’m going to rebook a room if I choose to I will. Do not bark at my wife when she asks for housekeeping services. Most hotels offer that daily and if your hotel doesn’t then that information should be vastly posted.
Richard
Stayed 8 nights in Nov 2023
Response from ABVI Staff on Nov 14, 2023
Dear Richard,While it was nice to host you, we are distressed that you did not enjoy your stay. There was no phone call inquiring if you would like to rebook the room, also no one barked at anyone. It was simple stated to her that we do not do daily housekeeping and if she wanted housekeeping, it can be added to the next day cleaning list, as the housekeepers had already left for the day and your wife walked away . We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF
This is a dated property, but for the price, it was fine. It was vey clean, I will say that.
Sherilyn
Stayed 1 night in Nov 2023
Response from ABVI Staff on Nov 5, 2023
Dear Sherilyn,Thank you for your feedback! We hope to host you again!ABVI Staff
2/10 Terrible
Whitney
Travelled with family
Oct 29, 2023
The toilet didn’t work or the heat. Also saw cockroaches. On my paper it said in Large print “Non-Refundable “, so I knew they were aware of the issues and aren’t worried about it.
Whitney
Stayed 1 night in Oct 2023
Response from ABVI STAFF on Oct 29, 2023
Dear Witney,We apologize for the toilet we will have maintenance look at it right away. We had guest wanting us the turn the heat off so I am not sure what the issue was there. You reservation was non refundable because you paid expedia as non refundable. Please do not make accusations, we have a licensed pest control company that does preventative maintenance here.
Dear Heidi,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF
The hotel, the rooms stinks!!!!!!!! Can control the room temperature and it’s was hot as you know what in there. the management( lack there of) was unapologetic and uncaring! i will never, ever stay or recommend the piece of garbage to anyone!!! take it off the list!
Cherise
Stayed 3 nights in Oct 2023
Response from review on Oct 24, 2023
Dear Cherise,While it was nice to host you, we are distressed that you did not enjoy your stay. There is a thermostat on the wall between the vanity area and the bed that you can control the heat, you just need to move the temperature knob. Nothing was brought to the attention of the front desk as far as this concern. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF
My room was clean and pretty big. Bed was comfortable and tv was Dish Network. I had eggs and sausage and coffee from the dining room for breakfast and it was great! Staff was laid back and nice. I had no problem getting a later checkout time.
Jennifer
Stayed 1 night in Oct 2023
Response from Review on Oct 9, 2023
Dear Jennifer,Thank you for your feedback! We hope to host you again!ABVI Staff
2/10 Terrible
Abbie
Travelled with partner
Oct 7, 2023
Building smelled so bad I couldn’t even stay there
Abbie
Stayed 1 night in Sep 2023
Response from Review on Oct 8, 2023
Dear Abbie,While it was nice to host you, we are distressed that you did not enjoy your stay. I did find your check in slip (signed & dated), along with make/model of your vehicle and a copy of ID's on file for when you stayed here. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF
One of the most disgusting hotels I have stayed in by far. The room was so dirty and the heating/ ac didn't work in the room. So when we arrived it was a sauna in the room and smelled horrible when asked for a different room was told by the front desk that they where fully booked (there where a total of 5 cars there all night) and to just open the window. They didn't have a breakfast like advertised just overall a disappointed and disgusted with it and would NEVER stay again.
Vanessa
Stayed 1 night in Oct 2023
Response from ABVI Staff on Oct 7, 2023
Dear Vanessa,Clearly you dont read when you do things. Where on your booking does it say we offer free breakfast? Please dont lie on your reviews. We offer coffee and other complimentary items, but no where on our websites does it state that we offer breakfast. Our building heating/cooling system is seasonal. We do not need your business you can pay twice as much and find what suits you. But do not lie about things.
4/10 Poor
Amber
Oct 6, 2023
Amber
Stayed 1 night in Oct 2023
Response from REVIEW on Oct 26, 2023
Dear Amber,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF
6/10 Okay
Matthew
Oct 5, 2023
Liked: Room comfort
Disliked: Cleanliness
Matthew
Stayed 1 night in Oct 2023
Response from REVIEW on Oct 6, 2023
Dear Matthew,Thank you for your feedback! We hope to host you again!ABVI Staff
1. Place stinks
2. The bed was made however it was made with dirty sheets.
3. Hair all over the seat of the stool
4. Hair and nasty goo? Stuck to the bathroom door top to bottom.
5. Overall for $60 I got what was paid for.
Wyatt
Stayed 1 night in Sep 2023
Response from Review on Sep 27, 2023
Dear Wyatt,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF
8/10 Good
Artemy
Business traveller
Sep 25, 2023
I would not note good cleanliness and convenience. There were problems with charging gadgets due to ancient electrical outlets. The TV didn't work. And to hell with it!
Artemy
Stayed 1 night in Jul 2023
Response from REVIEW on Sep 25, 2023
Dear Artemy,Thank you for your feedback! We hope to host you again!ABVI Staff
Dear Frank,Thank you for your feedback! We hope to host you again!ABVI Staff
6/10 Okay
Julie
Travelled with group
Sep 11, 2023
Disliked: Amenities
Shower was great. Rooms were clean. But, the marijuana smoking was horrible. The hallway was hazy it was so thick. We ended up laying wet towels under the doorway to block the smoke from coming in.
Julie
Stayed 2 nights in Sep 2023
Response from REVIEW on Oct 27, 2023
Dear Julie,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF
Air quality in the hotel room was horrible; smoky and stale. Bathroom floor was slippery from products used for attempting to clean. The carpet was sticky and musty. Pillows didn’t have pillow cases but over washed pilly duvet covers. Front staff did not make a warm welcome. Definitely a hotel that you get what you pay for. 1/10 wouldn’t recommend.
Lexi
Stayed 1 night in Sep 2023
Response from ABVI STAFF on Sep 11, 2023
Lexi,Air Quality? Wow we hope you find the accommodation you are looking for. Our hotel works very hard to provide a clean budget option for our guest. We most definitely have pillow cases and yes we clean our bathrooms after every stay. We just washed the entire building's carpet 2 months ago.
Lights was out in the hotel majority of your stay so……. Yeah
Andre
Stayed 1 night in Sep 2023
Response from ABVI Staff on Sep 5, 2023
Dear Andre, We apologize for the experience you had. As we mentioned to you there was a Xcel Energy outage in the area that impacted the east side of Saint Cloud not just us. We hope to improve on your next visit.
6/10 Okay
jose
Sep 1, 2023
Disliked: Property conditions & facilities
My bed looked like someone had been sleeping in it and there were dirty towels in the shower.
jose
Stayed 2 nights in Aug 2023
Response from ABVI STAFF on Sep 5, 2023
Dear Jose, We appreciate your feedback. We apologize for your experience and can promise you that will not be the case in the future.
2/10 Terrible
Vickie
Aug 28, 2023
Vickie
Stayed 1 night in Aug 2023
Response from Response on Sep 17, 2023
Dear Vickie,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFFABVI Staff
8/10 Good
Robert
Aug 19, 2023
Robert
Stayed 1 night in Aug 2023
Response from ABVI Staff on Sep 12, 2023
Dear Robert,Thank you for your feedback! We hope to host you again!ABVI Staff
Enjoyed an easy check in. We had to wait in line as two others were also checking in. No problems. Comfortable bed, nice shower, quiet location and coffee in the morning. What else can you ask for?
Patricia
Stayed 1 night in Aug 2023
Response from ABVI STAFF on Sep 5, 2023
Dear Patricia, We appreciate your feedback! We hope to make the next stay even better!
Dear Waqas,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF
The building was freshly painted inside and outside. The building was clean and smelt fresh. They added new shrub's in the front and along the side of the building making it look much better. I will stay here again when I am in town
Kaylee
Stayed 1 night in Jul 2023
Response from ABVI Staff on Sep 12, 2023
Dear Kaylee,Thank you for your feedback! We hope to host you again!ABVI Staff
4/10 Poor
Marlene
Jul 27, 2023
Disliked: Cleanliness
Tub shower, not clean
Marlene
Stayed 1 night in Jul 2023
Response from ABVI STAFF on Jul 27, 2023
Dear Marlene, We apologize for your experience we will address this with the housekeeping immediately and hope to earn your trust back in the future.
Well, that was very little air conditioning in my room, virtually, no breakfast, except coffee, and things you can buy off the shelf in a store. My refrigerator did not have a freezer and I’m not sure it was working correctly. I guess the only good thing was the staff was very nice and accommodating.
John A.
Stayed 1 night in Jul 2023
Response from ABVI STAFF on Jul 27, 2023
John,We are sorry to hear about your concerns. The day you stayed with us it was almost 100 degrees outside. We do not offer breakfast the items you found at the hotel were complimentary. Please check your reservation to understand that breakfast is not offered. We provide coffee and snack as a complimentary item. We will check with the fridge but we recently purchased new fridges for the building.
4/10 Poor
Verified traveller
Business traveller
Jul 27, 2023
Disliked: Staff & service
Verified traveller
Stayed 2 nights in Jul 2023
Response from ABVI Staff on Sep 12, 2023
Dear Anonymous,While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. We will use your feedback to improve and ensure our future guests have a comfortable experience they deserve. We will also make sure that we're always keeping our best foot forward. Thank you for your helpful feedback and all the best to you.ABVI STAFF
6/10 Okay
James
Travelled with family
Jul 24, 2023
Disliked: Room comfort
Access warning
The not so good was access to the motel. Nothing the motel had control over other than a little notification, part of the access road is missing. Other than that everything was okay, very outdated, wifi was great, tv was about as small as you could get without buying a computer monitor, beds were mediocre at best. Certianly not what I would say "Americas Best Value". For the money I have stayed in much better places.
James
Stayed 1 night in Jul 2023
Response from ABVI Staff on Sep 12, 2023
Dear JamesThank you for your feedback! We hope to host you again!ABVI Staff
Pure trash. Property, desk staff, and the room. Not only trash but i specifiaclly reserved an ADA room on forst floor due to my mothers disabilities and was booked on the 2nd floor. No accomodations were possible on their end. Not remotely as advertised. PURE TRASH.
Ben
Stayed 1 night in Jul 2023
Response from ABVI STAFF on Jul 20, 2023
Ben,You booked a 2 bed non-smoking room please check your reservation before you make false accusations. You can request an ADA room and if it was still not rented we would assign it to you. You booked on a Friday night when the hotel was almost full and the ADA room with 2 beds was already booked by another guest. We don't appreciate your false reviews. Hope you are able to find accommodations to your need in the future.
Zero housekeeping. Had to go beg for towels and tp. Stayed 6 nights.
Barbara
Stayed 5 nights in Jul 2023
Response from ABVI STAFF on Jul 20, 2023
Barbara,We apologize for the experience, since COVID the the hotel policy has changed. If you need service you have to request it in advance. We apologize for the experience but when the housekeeping is gone for the day we are unable to provide service after hours.