Exterior

Reviews of Quality Inn & Suites St Augustine Beach Area

2.5 out of 5
Quality Inn & Suites St Augustine Beach Area
901 A1A Beach Blvd, St. Augustine, FL

Reviews

6.8
Rating 10 - Excellent. 236 out of 1004 reviews" "
Rating 8 - Good. 316 out of 1004 reviews" "
Rating 6 - Okay. 179 out of 1004 reviews" "
Rating 4 - Poor. 158 out of 1004 reviews" "
Rating 2 - Terrible. 115 out of 1004 reviews" "

6.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Iris

Travelled with family
Disliked: Amenities, property conditions & facilities
It was meh. I stayed in two different rooms, one for my boys one for my hubby and I. The internet was a joke. The only way to get internet was outside the room which is nonsense. The guy from the front desk try to fix it turning the router off and on and it only lasted 2 minutes, after that no internet. The room where my husband and I stayed had this horrible strong urine smell that wont let me sleep. I let the front desk know they asked if I want to change room but that was an inconvenient for me so I ask to just be cleaned throughly. I think they only sprayed the room or something like that because the smell was still there. I don't think I will stay here again. It was not bad but definitely not the best.
Stayed 4 nights in Feb 2024
Response from MTD on Mar 17, 2024
We our sorry that your stay was not acceptable and will share this with all of our Staff to ensure we don't have something like this happen again. Thank you for taking the time to let us know about this

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the street is a park with beach access. Shopping is half a mile away. The property is older and it shows. Room was clean, breakfast was ok.
Stayed 4 nights in Mar 2024
Response from MTD on Mar 16, 2024
Thank you for the kind review, glad you enjoyed your stay

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
Noisy vehicles.
Stayed 1 night in Mar 2024
Response from MTD on Mar 9, 2024
We our sorry about the noise, we have alot of workmen at the property at the present time, appreciate your business and hope to see you again, thank you

10/10 Excellent

Astrith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach. Loved it
Stayed 2 nights in Mar 2024
Response from MTD on Mar 8, 2024
Thank you for telling us about your stay, we our glad you enjoyed and hope you will stay with us again in the near future

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from MTD on Mar 8, 2024
We our pleased you had a good stay and hope you will consider us again the next time you our in Saint Augustine

6/10 Okay

Virginia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Positives: The front desk staff, cleaning staff and breakfast assistant were all very friendly and assisted us with whatever we needed. Our room was missing towels and a shower curtain and they were quick to respond! Breakfast was available for 3 hours and was very good with many options. Location was close and within walking distance to park with beach access. Quiet. Clean beds and towels. Pet friendly. No carpeting. Negatives: The rooms are very dated and things definitely in need of replacement. People were smoking in an adjacent room and we had to keep our bathroom door closed to try to contain the smell. Metal frames around the beds to close off under the bed were right to the side of the bed and constantly hitting your feet against them, very noisy when you accidentally kicked them climbing into bed.
Response from Management on Mar 6, 2024
Thank you for your compliments to our staff service and positive attitude. We are all here to make our guests happy, however we are falling short in the condition of our rooms. Good news!!! We are undergoing a full renovation. Come back and experience the transformation for yourself. Summer of 2024!!!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on Mar 6, 2024
Thank you for your 4 out of 5 rating. Please let us know how we could make that a 5

6/10 Okay

Patty

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Noisy people
Stayed 1 night in Feb 2024
Response from MTD on Mar 8, 2024
We our sorry that your stay was not acceptableI did not see any notes regarding noise complaint made to Front Desk, in any event we our sorry your stay was unacceptable

4/10 Poor

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were not able to stay at this property after we checked in. I am working with Expedia to be refunded. The front desk clerk, Michael was very helpful with our situation. when we entered our room we found active roaches in it. I don’t doubt that the hotel itself Isn’t nice. But I am unable to stay someplace where there are cockroaches.
Stayed 2 nights in Feb 2024
Response from Management on Mar 6, 2024
We are very sorry for your experience and we are handling this situation and taking serious steps to ensure all of our guests comfort. I am very pleased Michael was able to help you.

8/10 Good

sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a specific time you couldn't go through the lobby to get to the other side of the building to ur room/car.
Stayed 9 nights in Feb 2024
Response from MTD on Feb 25, 2024
Our Lobby and side doors our locked at 10pm and opened at 6am, we have someone on duty 24 hrs a day, if need arises to come into Lobby you can come to Window and issue can be addressed and entry provided if needed, we our sorry for any confusion

2/10 Terrible

Ryan

Travelled with family
Something in the room made me so congested I didn’t sleep well the shower had no hot water and the drain was bad so water came up to my calf. Not staying there again
Stayed 1 night in Feb 2024
Response from MTD on Feb 19, 2024
We our sorry that your stay was not a pleasant one, I did not come across any notes on hot water issues with your room but we will have our Maint team check it out. Again we our sorry that your stay was unacceptable

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean the staff were pleasant the area is quiet
Stayed 1 night in Feb 2024
Response from MTD on Feb 19, 2024
Excellent, thank you very much for letting us know, we hope to see you again

4/10 Poor

FRANCINE

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Expedia lists the property as pet friendly but Expedia or the hotel listing doesn’t indicate there is a $20 usd plus tax fee. And when I tried to contact Expedia by all means on the app I could not get through to cancel or change my reservation. We were stuck paying more for a lot less quality than we usually get.
Stayed 1 night in Feb 2024
Response from MTD on Feb 17, 2024
Our pet fee is a flat 20.00 per/pet per nite, no taxes, we our sorry there appeared to be some confusion on the booking, should you decide to return please call property direct and any and all of your questions can be answered to avoid this type of confusion. Thank you

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot, quiet, inexpensive, drivable to a few places to eat .
Stayed 1 night in Feb 2024
Response from MTD on Feb 17, 2024
Thank you for taking the time time to let us know about your stay, we appreciate your feed back and hope to see you again

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a very good area and plenty of parking.
Stayed 1 night in Feb 2024
Response from MTD on Feb 8, 2024
Thank you for letting us know that you had an enjoyable stay, we hope that we will see you again in the near future

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is not a place to stay for a week. It's okay for a 1 or 2- night stay. I realize it is a 2-star hotel, but many improvements could be made. The staff was wonderful. I picked a room with a recliner because my husband has a bad back. The one we got seemed to be falling apart. The desk chair seemed to be broken and leaning to one side. The elevator inspection expired in August 2023. I probably will not stay there again. It's the shape of the hotel, not the staff. They were very accommodating.
Response from MTD on Feb 8, 2024
We our sorry that your stay was not a good one, as you note we have issues that need addressing and we our addressing them, we hope that in due time we will be able a much better product and guest experience, thank you for taking the time to let us know

4/10 Poor

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room floor was filthy. A barefoot walk from bed to bathroom resulted in black soles. Air conditioner was noisy. Ran out of hot water for shower. Breakfast was adequate. On the positive side staff were friendly.
Stayed 1 night in Jan 2024
Response from Management on Feb 6, 2024
Thank you for complimenting our staff they do work extremely hard. We are very sorry for the unsatisfactory housekeeping experience. We will use your feedback to improve.

4/10 Poor

Claudia

In my room found 3 small rushes
Stayed 1 night in Jan 2024
Response from Management on Jan 27, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MTD on Feb 8, 2024
Great, thank you Luis we our pleased you had an enjoyable stay, please come stay with us again. Thank you

10/10 Excellent

Sanjiv

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quality Inn is owned by Choice Hotels International - A Multinational Company. Time to step it up if you want Quality Inn to be around tomorrow: 1. Cockroaches 2. You can hear the folks next door as if they are in your own bedroom 3. Poor quality shampoos and soaps - get with the times to bring quality healthy products to your guests All else is status quo services experienced since 1980s. The staff is very nice and professional
Stayed 1 night in Jan 2024
Response from Management on Jan 27, 2024
Thank you for your very informative feedback. We appreciate it.

6/10 Okay

Krystyna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are not clean- finding old rappers behind night tables
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
I'm very sorry that we missed the mark with this one. Rest assured your feedback is valuable to us and we will use it to train our staff

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed in countless hotels and i must say that this one is by far the worst one . the bath and shower was held together with caulk and the breakfast area was very small enough room for about 6/7 people , trired to do an early check in and was told the fee was $25.00 . The check in was somewhat ok . We should check this place out try room 219, upon checkout told them about the mold on the ceiling they said its due to the weather
Stayed 1 night in Jan 2024
Response from Management on Jan 27, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Juan

Travelled with partner
Disliked: Property conditions & facilities
Rusty metals in bathroom not good room service
Stayed 3 nights in Jan 2024
Response from MTD on Feb 8, 2024
There is no excuse for rusty metals, when you say room service our you referring to Housekeeping ? I would assume yes as we don't have actual room Service for meals and snacks, either way we our sorry that your stay was not what you should have expected

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. Clean, very friendly staff. I would visit again.
Stayed 3 nights in Jan 2024
Response from Management on Jan 27, 2024
Thank you for your feedback.

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trisha checked us in. She was wonderful. What a joy to talk to someone who enjoys her job.
Stayed 1 night in Jan 2024
Response from Management on Jan 18, 2024
Thank you so much for your feedback. Tisha is a joy!

8/10 Good

MERY

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on Jan 18, 2024
Thank you for your feedback!

2/10 Terrible

ANN-MARIE, LADY LAKE

Disliked: Cleanliness, staff & service, property conditions & facilities
Property rooms have roaches we found three Bathroom is dirty walls and tile with mold We tried to cancel as soon as we arrived and they didn't let us Very u professional service
Stayed 1 night in Jan 2024
Response from Management on Jan 18, 2024
We are very sorry to hear we missed the mark with this one. We do appreciate your feedback and use it to motivate and coach our staff.

4/10 Poor

Roger

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MTD on Feb 8, 2024
I don't see what the specific issues were ?either way we our sorry things did not go wellenough for you to give us a 5 out of 5

8/10 Good

Naveen

Stayed 3 nights in Dec 2023
Response from Management on Jan 27, 2024
Thank you for your feedback.

4/10 Poor

gregory

Travelled with family
Disliked: Amenities, property conditions & facilities
It was a simple old, overpainted Motel for a price of a regular hotel
Stayed 1 night in Dec 2023
Response from MTD on Feb 8, 2024
We our in the middle of renovations and our sorry that your stay did not warrant a 5 out of 5, your Business is appreciated, thank you

6/10 Okay

claudio

Disliked: Cleanliness
The sheets was dirty
Stayed 1 night in Dec 2023
Response from MTD on Feb 8, 2024
We our sorry that this happened, it is unacceptable, appreciate you letting us know so we can avoid repeat

8/10 Good

Melba, Miami

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hotel is near the beach and 15 minutes drive to the historic district. It is an old hotel , needs renovations. However it is a quite place , very fast check in and check out. Breakfast was ok,( meats, eggs, juices, yogurt, bread, cereal , ) The breakfast area has only five tables , so it is better to go early . I recommended this hotel for one or two days trip when you don’t want to spend extra money. The reception clerks were extremely helpful.
Stayed 2 nights in Dec 2023
Response from Management on Jan 6, 2024
Thank you for your feedback. We have ordered new lobby furniture and breakfast seating which will be able to accommodate a larger group for that delicious hot free breakfast.

2/10 Terrible

Yailin

Stayed 1 night in Dec 2023
Response from MTD on Feb 8, 2024
I have no idea what the issues were as they our not stated but if you gave us a 1 out of 5, it was not good and that is not what we strive for, thank you for letting us know

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities
The front desk staff was very nice. The check in was quick and easy. He explained everything that was available to us during our stay. When we went to our room it was clean except for the bed had been laid in and the refrigerator had food from the previous occupants.
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
Thank you for acknowledging our friendly and helpful desk agents... we sure do have the best in the area!!!However we are very sorry for dropping the ball in the rooms. This has been passed along to our housekeeping department and was used for training purposes.

4/10 Poor

Brett

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The facilities were decent. We felt safe in the area. There were several negatives: 1. Outside coordiors so it was loud inside the room. 2. The breakfast was lacking. We ate elsewhere yo get enough to be full. 3. The plaque qith our room number was not on our door so we has to assume which room waa ours. 4. There waa trash keft in our room from previous guests. 5. We dis not have hand soap or toliet paper when we arrived. We would not stay here again.
Stayed 2 nights in Dec 2023
Response from Management on Jan 6, 2024
Thank you for your feedback. We are truly sorry for falling short on your expectations and we have used your feedback to better train our staff.

6/10 Okay

Claudia

Travelled with partner
Stayed 2 nights in Dec 2023
Response from Management on Jan 6, 2024
Thank you for your feedback

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MTD on Feb 8, 2024
Fantastic, glad you had a great stay and appreciate you letting us know about it

6/10 Okay

thomas

Not much hot water
Stayed 1 night in Dec 2023
Response from MTD on Feb 17, 2024
Thank you for bringing this to our attention, there our certain hours of the day where water pressure is low, we our sorry you had to experience it

10/10 Excellent

Diane

Stayed 1 night in Dec 2023
Response from Management on Feb 2, 2024
Thank you for your 5 out of 5 review

10/10 Excellent

liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
Thank you so much for your feedback. Come back soon!!

4/10 Poor

Frederico

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast space is small with just three tables and bed sheets were dirty. But, the localization is good and service too.
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
Thank you for your feedback. We have ordered new lobby furniture and breakfast area tables and chairs to accommodate a larger amount of people in a more comfortable setting to enjoy our free hot breakfast!

2/10 Terrible

Yordanka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms has a disgusting smell pets urine. The floors are sticky with dirt and my sink was severely clogged, the sheets did not smell like they had just been changed, but rather like they were already used...in short, the worst experience in a hotel
Stayed 1 night in Dec 2023
Response from MTD on Feb 17, 2024
We our sorry your experience was bad, it has been shared with all staff to see this never happens again, thank you for bringing it to our attention

8/10 Good

Danyell

Travelled with pets
Disliked: Amenities
They weren't very sociable or very nice
Stayed 3 nights in Dec 2023
Response from MTD on Feb 17, 2024
I am not sure what you experienced but we our sorry if you had issues, not quite sure what they were, you also gave us 4 out of 5 as a score so I am a little confused. Our goal is that all of our customers our 100% happy, we our sorry this does not appear to be the case with you

8/10 Good

William

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel is in need of remodeling, damp mildew condition. shower & toilet area so small you can hardly get into the bathroom. New door locks cause a problem where we couldn't lock our door when we wanted to go out, had to move everything out of the room into another room.
Stayed 2 nights in Dec 2023
Response from MTD on Feb 8, 2024
We our sorry you experienced some issues during your stay, Door Lock issues since resolved, appreciate you sharing your experience with us and hope we may have a chance in the near future to make more favorable impression

4/10 Poor

armando

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty room
Stayed 1 night in Dec 2023
Response from MTD on Feb 9, 2024
What were the issue (s) ?? Either way we our sorry that your stay did not warrant a 5 out of 5, we hope you will give us a chance to entertain your business again

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location.
Stayed 1 night in Dec 2023
Response from MTD on Feb 8, 2024
We our glad you liked the location and your stay and hope you will consider staying with us again upon your return to St. Augustine

4/10 Poor

Cecilia, Gainesville

Stayed 1 night in Dec 2023
Response from MTD on Feb 8, 2024
Other than the fact you gave us a 2 out of 5 which is not good, I don't know what the specific issues were. In any event we our sorry that your stay was not a 5 out of 5

8/10 Good

Pertti, Drexel Hill

Travelled with pets, Travelled with partner
Liked: Staff & service
Good location, good staff - breakfast ok location itself a little bit outdated, price not in line with it
Stayed 1 night in Dec 2023
Response from MTD on Feb 8, 2024
Thank you for sharing, glad everything went wellhope to see you again

4/10 Poor

Ana

Stayed 1 night in Dec 2023
Response from MTD on Feb 9, 2024
Not sure what the specific issue was but we our sorry that your stay was not up to par, thank you for letting us know

8/10 Good

Diane

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MTD on Feb 8, 2024
Excellent, we our pleased everything went well and hope you come back real soon