Exterior

Reviews of Fairfield Inn & Suites by Marriott St. Augustine I-95

2.5 out of 5
Fairfield Inn & Suites by Marriott St. Augustine I-95
305 Outlet Mall Blvd, St. Augustine, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Azzy on Mar 25, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again!

10/10 Excellent

Steven

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and clean
Stayed 5 nights in Mar 2024
Response from Azzy on Mar 23, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your loyalty and are happy to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and breakfast was excellent
Stayed 1 night in Mar 2024
Response from Azzy on Mar 19, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to I 95 and downtown St Augustine
Stayed 1 night in Feb 2024
Response from Azzy on Feb 27, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service
Property doesn’t disappoint. Nice fee breakfast included. My room was a bit dated looking but clean. Water was slow to get hot in this room. Have stayed here before and other room was much nicer.
Stayed 1 night in Feb 2024
Response from Azzy on Feb 12, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are glad to hear you enjoyed your stay. We hope to see you again!

4/10 Poor

Sheryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A yappy dog barking above my room for over 30 minutes woke me up around 7 am. Can't say that was the way I wanted to start my stay or day. This is on hotel to do something about these ridiculous policies allowing animals not only in rooms but on beds linens, etc. Do they really wash the linens every day after a guest brings in a pet? Don't think sol Was not happy and let staff know. Bed also seemed to have highs and lows and pits. My whole experience was no better than a cheap motel. I would not recommend this place with the animals thing going on.
Stayed 1 night in Feb 2024
Response from Azzy on Feb 4, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and I am sorry to hear you did not enjoy your stay. We absolutely wash the linens daily, but I understand your concerns. I will pass along your comments to hotel management.

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service
Response from Azzy on Jan 30, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again!

8/10 Good

Aleda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, the mattress needed to be replaced, the breakfast was bland, and a dog was in the dining area.
Stayed 1 night in Jan 2024
Response from Azzy on Jan 21, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay, aside from the mattress, breakfast, and dog. I'll pass your comments along to management. We hope to see you again soon!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property and room was clean. The bathrooms are clean but could use a wipe in the running boards. Staff was friendly especially the breakfast attendant. We had a very good stay and will stay again.
Stayed 2 nights in Dec 2023
Response from Azzy on Jan 6, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Joao

Stayed 1 night in Jan 2024
Response from Azzy on Jan 27, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again!

6/10 Okay

Aisel, Miami

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Azzy on Jan 31, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and would love to know what you think we could do to improve our property. We hope you choose to stay with us again in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Azzy on Jan 31, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again!

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Azzy on Dec 31, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and I am sorry to hear your stay was less than stellar. We would love to know what we could improve upon if you would like to share that information with us. We hope you have a wonderful new year.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Azzy on Jan 21, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Paula

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Dec 2023
Response from Azzy on Dec 30, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future!

8/10 Good

Harvey

Liked: Amenities
Response from Azzy on Feb 12, 2024
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are glad to hear you enjoyed your stay. We hope to see you again!

2/10 Terrible

Sandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cleaning of the room, the dirty carpet, the bathrooms smelled bad and I found a bedbug on the pillow. That is unhygienic, food under the beds and the service from those who do the cleaning is bad.
Stayed 2 nights in Dec 2023
Response from Azzy on Dec 26, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and I am sorry to hear your stay was less than pleasant. We have had the room checked by pest professionals and they found no evidence of pest activity in the room. I will pass along your comments to the hotel leadership team to ensure your other complaints are addressed.

10/10 Excellent

salvatore

Travelled with partner
Liked: Amenities
It was great
Stayed 3 nights in Dec 2023
Response from Azzy on Dec 26, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so glad to hear you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Azzy on Dec 25, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

greg e, Albany

Stayed 3 nights in Dec 2023
Response from Azzy on Dec 19, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so happy to hear you enjoyed your stay. We hope you'll visit again soon!

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Everything about the stay was very pleasant, from check in, the room, breakfast and checking out. Would highly recommend!!
Stayed 1 night in Dec 2023
Response from Azzy on Dec 18, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so glad to hear you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Azzy on Dec 16, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future!

8/10 Good

Osmany

Stayed 1 night in Dec 2023
Response from Azzy on Dec 30, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Cheryl

Travelled with family
Liked: Amenities
Very clean; staff was efficient and courteous; breakfast was excellent.
Stayed 1 night in Nov 2023
Response from Azzy on Nov 29, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Ovidio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JJ at the front desk was very professional and helpful , he made us welcomed on our arrival Thanks JJ
Stayed 1 night in Nov 2023
Response from Azzy on Nov 29, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excelente very clean staff very nice
Stayed 1 night in Nov 2023
Response from Azzy on Nov 29, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Azzy on Nov 29, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback. If there is anything you think we could improve upon, please let us know.

8/10 Good

Gusoon

Liked: Cleanliness, property conditions & facilities
Thank you for free coffee
Stayed 2 nights in Nov 2023
Response from Azzy on Nov 29, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and excellent customer service
Stayed 1 night in Nov 2023
Response from Azzy on Nov 29, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Tania

Stayed 1 night in Nov 2023
Response from Azzy on Dec 16, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Jenell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
JJ at check in was fantastic. He was very helpful with our check in process and other questions we had. The morning crew was very nice also. Room was clean and the bed was comfortable. Great visit
Stayed 1 night in Nov 2023
Response from Azzy on Nov 13, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are glad to hear you enjoyed your stay! We hope to see you again in the future.

10/10 Excellent

Safiyyah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel are super helpful.
Stayed 1 night in Nov 2023
Response from Azzy on Nov 13, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Azzy on Nov 7, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023
Response from Azzy on Nov 6, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so happy to hear you enjoyed your stay! We hope to see you again in the future.

4/10 Poor

MEGAN

Business traveller
Liked: Cleanliness, property conditions & facilities
If you are wanting to watch TV do not go here. Their breakfast is goo and location is good. However, we asked two different times about the TV remote as it was not working. A staff member came to fix it and resolved it halfass blaming it on batteries. About 10 mins after he left, it stop working. I would not complain if I was there only one night , however, we were there two nights. I have never once left a bad review in the past but I have to say we were highly disappointed with the TV and it’s service.
Stayed 2 nights in Oct 2023
Response from Azzy on Nov 5, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. I am sorry to hear you had trouble with your remote. I understand your frustration--you should be able to watch TV without any issue. I'll be passing along your comments to engineering to see what the trouble is. Thank you for your feedback and have a wonderful day.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Oct 2023
Response from Azzy on Nov 5, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around, nothing fancy but clean and easy to get to St. Augustine historic center. Good breakfast. And just off I-95.
Stayed 2 nights in Oct 2023
Response from Azzy on Oct 28, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope you choose us again in the future!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Azzy on Oct 21, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Irvin

Stayed 3 nights in Oct 2023
Response from Azzy on Nov 7, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the future!

8/10 Good

Barry, Lansdale

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised to hear the linens and towels not replaced daily. Hotel was fine, breakfast was excellent. Would stay there again.
Stayed 2 nights in Oct 2023
Response from Azzy on Oct 21, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Nora

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Azzy on Oct 18, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Safiyyah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I really like the location! It’s right off I-95. The hotel is very nice inside. I appreciated the hospitality and continental breakfast. The staff were extremely friendly and welcoming. The only things that could use an upgrade were the very loud A/C noise in the room; and the tub.
Stayed 1 night in Oct 2023
Response from Azzy on Oct 9, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are glad to hear you enjoyed your stay, besides the A/C and the tub. I will pass along your comments to management and engineering. We hope to see you again in the future!

8/10 Good

Kimberly

Stayed 2 nights in Sep 2023
Response from Azzy on Oct 3, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so happy to see you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The staff was good. The ac was poor.
Stayed 2 nights in Sep 2023
Response from Azzy on Sep 23, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback. I am sorry to hear you had issues with the AC in your room. I will be passing along your comments to our chief engineer to ensure this is being taken care of. We hope you choose to stay at our property again in the future.

8/10 Good

Mary

Stayed 2 nights in Sep 2023
Response from Azzy on Sep 23, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine. We appreciate your feedback and I am happy to see you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Azzy on Sep 11, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so happy to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older property but very clean. Friendly personnel at the front desk during a very quick check-in
Stayed 1 night in Sep 2023
Response from Azzy on Sep 11, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Phyllis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Azzy on Sep 10, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so glad to hear you enjoyed your stay. We hope to see you again soon!

2/10 Terrible

Andria

Stayed 4 nights in Sep 2023
Response from Azzy on Sep 9, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are sorry to hear you did not enjoy your stay. If you are willing, I would love to hear how you think we could improve. We hope you choose to give us another chance if you stay in the area again in the future.

10/10 Excellent

William, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room at a great price.
Stayed 1 night in Sep 2023
Response from Azzy on Sep 9, 2023
Thank you for choosing the Fairfield by Marriott in St. Augustine, FL. We appreciate your feedback and are so glad to hear you enjoyed your stay. We hope to see you again soon!