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Reviews of Radisson Hotel Colombo

4 out of 5
Radisson Hotel Colombo
No. 36-38, Clifford Place, Colombo, Colombo

Reviews

8.6

Excellent

Rating 10 - Excellent. 218 out of 485 reviews" "
Rating 8 - Good. 192 out of 485 reviews" "
Rating 6 - Okay. 47 out of 485 reviews" "
Rating 4 - Poor. 18 out of 485 reviews" "
Rating 2 - Terrible. 10 out of 485 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff were amazing and really helpful food was great too.
Stayed 1 night in Feb 2024

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Smarani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service was not ip to scratch. In room dining menu was not available and porter didnt arrive when we called. Also room was noisy with room next door’s door kept opening and shitrung really loudly.
Stayed 1 night in Feb 2024

10/10 Excellent

Manvindra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Classy hotel, Clean, hygienic. 2. Rooms- Clean, Great views. 3. Staff - Polite, helpful, Mr Arafath and his colleagues provided a lot of support for our pleasant stay. 4. Security - the security staff provides you with sense of security and are very polite. 5. Good restaurants in hotel itself. 6. Walking distance from all amneties.
Stayed 5 nights in Jan 2024

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Can be better
overall experience was okay. Internet connection was poor, there's no dental kit provided when I first entered the room.
Stayed 2 nights in Jan 2024

6/10 Okay

Ellis

Liked: Room comfort
Disliked: Cleanliness, staff & service
Disappointing for a Radisson
What we liked: - bed was very comfortable. What we didn't like: - Service was poor. We were told to go to the rooftop bar while they got our room ready but they forgot about us. It then took quite a while for them to bring the bags up. - The pool is pretty small and only had 4 loungers. - The shower had a curtain which lets water out, so the floor became very slippy and quite dangerous.
Stayed 1 night in Dec 2023

8/10 Good

Thushiyanthi

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 1 night at this beautiful property, and I was greeted with warmth and genuine hospitality by the staff. I thoroughly enjoyed the rooftop restaurant and views at sunset. The staff assisted me with arranging airport transportation the next morning. On my next trip to Colombo, I will be sure to stay at this property again.

8/10 Good

David

Stayed 7 nights in Nov 2023

2/10 Terrible

Prakash

Disliked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Suthan

Disliked: Cleanliness, amenities
Great location and view, but disapppointing food options and cleanliness standards need to be revisited.
Stayed 1 night in Mar 2023
Response from Bhanuka on Apr 9, 2023
Dear Mr.SultanThank you for your feedback. We are glad to hear that you enjoyed our location and view. We apologize for any disappointment regarding our food options and cleanliness standards. We take your comments seriously and will work to improve in these areas.Best Regards Bhanuka SamarakoonManager Front Office

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Paul

Stayed 1 night in Mar 2022

2/10 Terrible

Gaurav

Stayed 1 night in Jan 2022

8/10 Good

Adrian

Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Wendy Pietersz, on Dec 4, 2021
Dear Guest, Thank you very much for taking your valuable time to review OZO Colombo. We are delighted to know that you enjoyed your stay and look forward to welcoming you back soon. With Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice pool and bar area with great views of the city
Stayed 1 night in Mar 2020
Response from Wendy Pietersz on Mar 25, 2020
Dear Guest, Thank you very much for your feedback, We are so glad to know that you had a memorable experience here at OZO Colombo and thank you for highlighting our great location, The entire team looks forward to welcoming you back. Best Wishes, Wendy Pietersz Manager Front Office.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wesome hotel in Colombo
Awesome place to stay
Stayed 1 night in Mar 2020
Response from Wendy Pietersz on Mar 25, 2020
Dear Guest, Thank you very much for your kind review, we are glad to know you found our hotel to be awesome. The entire team looks forward to welcoming you back. Best Wishes, Wendy Pietersz Manager, Front Office.

8/10 Good

Luca

Stayed 2 nights in Feb 2020

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Wendy Pietersz on Mar 25, 2020
Dear Mohamed, Thank you very much for your fantastic rating on your recent experience at OZO Colombo. We are thrilled to know that you have had a wonderful stay we look forward to welcoming you back in the near future. Best Wishes, Wendy Pietersz Manager Front Office.

10/10 Excellent

Norm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Wendy Pietersz on Feb 11, 2020
Dear Norm, Thank you very much for the outstanding rating, we are glad to know that you had a good time, Hope we see you back once again,

8/10 Good

A.W, Maldives

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a good location, reasonably good breakfast, in general, all the other meals I had to accept breakfast is really bad. the naan bread I had is the worst I ever had.
Stayed 3 nights in Jan 2020
Response from Wendy Pietersz on Feb 11, 2020
Dear Thank you for your constructive feedback please rest assured that we did pass your feedback to our team.

2/10 Terrible

Catalina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 Star Hotel
In theory, this is listed as a 4 star hotel but 4 star hotels in Sri Lanka are very nice. This place didn't even have people to carry your bags. I arrived with a bunch of luggage as a single female, my taxi driver helped me bring them in and when I asked for help from the front desk they told me they didn't offer that service. Since I didn't want to leave my luggage sitting there unattended in the lobby, I had to ask my taxi driver to come up to my room to help. As a single female, I simply didn't feel comfortable with this. I called hotels.com and asked to change hotels and it was a really awful situation. They had me on chat for 2 hours before I gave up and told them I was just going to move somewhere else. I ended up being late to my work dinner. After I called back and Hotels.com offered to refund me, they never did. 3 phone calls later and more wait time on the phone, the refund was finally processed. The point is, Sri Lanka has some wonderful 4 star hotels. This is not one of them.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Jan 2020
Response from Wendy Pietersz on Feb 11, 2020
Dear Guest, Thank you very much for your feedback. We appreciate it!

10/10 Excellent

J, Pittsburgh

Liked: Staff & service, amenities, property conditions & facilities
I liked the eco friendly features of this property, very clean and comfortable, pleasant professional staff.
Stayed 2 nights in Jan 2020
Response from Wendy Pietersz on Feb 11, 2020
Dear J, I appreciate that you took the time to share your recent experience with us.  It is a great pleasure for us to hear that you enjoyed your stay with us and our team made your stay remarkable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is amazing. They made sure if I needed anything to ask.
Stayed 1 night in Jan 2020
Response from Wendy Pietersz on Jan 30, 2020
Dear Guest, I appreciate that you took the time to share your recent experience with us. It is a great pleasure for us to hear that you enjoyed your stay with us and our team made your stay remarkable. We look forward to welcoming you back again at OZO Colombo. Best Wishes, Wendy Pietersz. Manager Front Office.

4/10 Poor

Susan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Teguh M Suwardi Amith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
My check in and check out experience was not ideal. However, my stay was good and I would recommend.
Stayed 1 night in Dec 2019
Response from Wendy Pietersz on Feb 11, 2020
Dear Teguh I appreciate that you took the time to share your recent experience with us.  It is a great pleasure for us to hear that you enjoyed your stay,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Wendy Pietersz on Feb 11, 2020
Dear Guest, I appreciate that you took the time to share your recent experience with us.  It is a great pleasure for us to hear that you enjoyed your stay with us and our team made your stay remarkable.

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay - Would Return
Rooftop bar is wonderful. Pool is good in daytime, amazing views. Annoying it’s in front of the bar so did not feel comfortable going in the evening. Food was very nice - had pizza and prawns. Nice wines, reasonable prices. Literally my only complaint was asking for a shaving kit three times and waiting over an hour for it to be sent, by which time the sun had gone down and I missed out on sunset from the pool.
Stayed 1 night in Dec 2019
Response from Wendy Pietersz on Dec 21, 2019
Dear Kayleigh, Thank you for your recent stay with us and for your great review. We pride ourselves on our service excellence and are pleased to know our staff delivered a wonderful experience for you. Thank you for sharing some of your concerns. Feedback like yours will help us improve the experience for future guests. Wishing you Happy Holidays and best wishes for the New Year!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Mr. Bathya was very helpful. He arranged our tour in Srilanka.
Stayed 2 nights in Dec 2019
Response from Wendy Pietersz on Dec 21, 2019
Dear Guest, Thank you for the rating us and sure will pass your message to Bathiya who provides excellent service to our guest on their tours, Thank you once again and we wish you Happy Holidays and best wishes for the New Year! Warm Wishes

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a central location
This is the third time we stayed at ozo and as usual not disappointed. Great hotel, with great service. Centrally located.
Stayed 3 nights in Dec 2019
Response from Wendy Pietersz on Dec 9, 2019
Dear Guest, Thank you so much for taking the time to leave your feedback.i am so pleased to know that you had enjoyed your stay and we look forward to welcoming you back. Best Wishes,

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Wendy Pietersz on Dec 9, 2019
Dear Guest, Thank you very much for your fantastic rating on your recent experience at OZO Colombo. We are thrilled to know that you have had a wonderful stay we look forward to welcoming you back in the near future   Best Wishes,

8/10 Good

KAILAN

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Wendy Pietersz on Dec 5, 2019
Dear Guest, Thank you for rating your recent stay at OZO Colombo. I am happy that you enjoyed your stay with us and We look forward to welcoming you back. Once again, thank you for your stay and have a great day ahead , .

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and food were the best parts of the stay. The room was super clean and also the view from the room was gorgeous.
Stayed 1 night in Nov 2019
Response from Wendy Pietersz on Dec 5, 2019
Dear Guest. Thank you very much for taking the time to rate your recent stay at OZO Colombo, Am so delighted to know you enjoyed your entire stay and the facilities and service were up to your expectations, Thank you once again and the entire team looks forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool! Flexible check-in times (with additional fees depending on the times) but great for international visitors with of flight arrival times
Stayed 1 night in Nov 2019
Response from Wendy Pietersz on Nov 7, 2019
Dear Guest, Thank you for rating us on your recent stay at OZO Colombo, we are glad to know that you had a great time, and we look forward to welcoming you back in the near future, Best Wishes,

10/10 Excellent

Jay, Dallas, TX USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT location in heart of city overlooking ocean! I needed early check-in after 30 hours of travel and the lobby staff was very helpful. I will be staying here again & have recommended this place to my friends.
Stayed 1 night in Oct 2019
Response from Wendy Pietersz on Nov 7, 2019
Dear Jay, Thank you for your review. I am pleased your overall stay was most satisfactory, thank you for highlighting our location and the friendly service provided by our SPOT team, We love to welcome you back, hope to see you soon. Best Wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Wendy Pietersz on Nov 7, 2019
Dear Guest, Thank you very much for your fantastic rating, the entire team looks forward to welcome you back in the near future. Best Wishes,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived 3 hours before check in time but the staff generously accommodated us and provided a room right away. We were so grateful after a 28hour flight journey. Above and beyond our expectations
Stayed 1 night in Oct 2019
Response from Wendy Pietersz on Oct 27, 2019
Dear Guest, Thank you very much for taking the time to review your recent visit to OZO Colombo. We are happy to note that you have had an enjoyable moment and thank you for highlighting our excellent service. We look forward to seeing you again soon. Best Wishes Assistant Manager Front Office.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel as I had meetings nearby. Comfortable accommodation. Pleasant staff. Pricey rooftop restaurant.
Stayed 6 nights in Sep 2019
Response from Wendy Pietersz on Oct 27, 2019
Dear Guest, Thank you for taking the time to leave a great review on your recent stay, We look forward to welcoming you back in the near future. Best Wishes Assistant Manager Front Office.

10/10 Excellent

Ashan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy place
Amazing stay
Stayed 1 night in Oct 2019
Response from Wendy Pietersz on Oct 27, 2019
Dear Ashan, Thank you for taking the time to leave your feedback. We are so so pleased that you had a wonderful stay with us and looking forward to seeing you again. Best Wishes,

10/10 Excellent

Caroline, US

Liked: Cleanliness, staff & service
The staff was very friendly and helpful. They really do their utmost best to make you feel welcome.
Stayed 1 night in Sep 2019
Response from Wendy Pietersz on Oct 27, 2019
Dear Caroline, Thank you for the lovely review. We are thrilled you enjoyed your stay, and that our friendly, helpful staff contributed to making your stay wonderful. The entire team looks forward to welcoming you back Best Wishes,

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointing for 4* hotel
Room at Ozo Colombo was booked for 02 persons with a king size bed. Only one bed side table. The room was rather small in size. No writing desk (a small movable type table). No face washers and only one hand towel for 02 occupants in room. No soap but soap dispensers provided for wash basin and shower area. Limited top up of coffee for 02 occupants. Wifi was somewhat slow during the day. No luggage service provided in hotel and guests expected to take their own bags to the rooms and during check out.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Sep 2019
Response from Wendy Pietersz on Oct 27, 2019
Dear Guest, Thank you very much for your rating, we are delighted to know you had enjoyed your stay. We look forward to welcoming you back. Best wishes

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Wendy Pietersz on Oct 27, 2019
Dear Guest, Thank you very much for taking the time to review your recent visit at OZO Colombo. We are happy to note that you have had an enjoyable moment with us and look forward to seeing you again soon. Best Wishes.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We booked 3 rooms, but will give only one key card per room. I have asked manager about it, and their response is we are very busy and can provide only one key card. If we have rooms for 2 or 3 people in each room, how can they use one key card to go up and down the elevator. Was really inconvenient, but staff seemed to care less about it.
Stayed 10 nights in Aug 2019

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Beautiful place... super comfy beds and pillows.... close to everything
Stayed 2 nights in Aug 2019
Response from Wendy Pietersz on Oct 27, 2019
Dear Donna, Thank you for your fantastic rating, we are so delighted to know you enjoyed our service and facilities and we look forward to seeing you back at OZO Colombo again. Best Wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Wendy Pietersz on Oct 27, 2019
Dear Guest, Thank you very much for taking the time to review your recent visit to OZO Colombo. We are happy to note that you have had an enjoyable moment with us and look forward to seeing you again soon. Best Wishes,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The total invoice what I received from hotel the room charge was mentioned approx LKR 9700 per day but by Expedia it was charged to me 136 usd for two days
Stayed 2 nights in Aug 2019