Exterior

Reviews of Sandman Hotel & Suites Squamish

3 out of 5
Sandman Hotel & Suites Squamish
39400 Discovery Way, Squamish, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 1009 reviews" "
Rating 8 - Good. 303 out of 1009 reviews" "
Rating 6 - Okay. 65 out of 1009 reviews" "
Rating 4 - Poor. 31 out of 1009 reviews" "
Rating 2 - Terrible. 11 out of 1009 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anjali, Manager on Mar 26, 2024
Thank you for choosing to stay with us at the Sandman Hotel & Suites Squamish and sharing a 5-star rating. We are delighted to learn that you enjoyed the property and our services and look forward to seeing you again soon. Regards, Anjali

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities
Has a great pool. Staff is extremely friendly.
Stayed 1 night in Mar 2024
Response from Anjali, Manager on Mar 25, 2024
Thank you for staying with us at the Sandman Hotel & Suites Squamish and sharing your 5-star rating. Our team is constituted of individuals who love looking after our guests. We are delighted to learn that you enjoyed the property and our services. Regards, Anjali

4/10 Poor

See Man, Richmond

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
We were looking forward to the indoor pool. However, when we went, it was dirty. There were flies flying around and dead ones in the water. Will never go back again.
Stayed 2 nights in Mar 2024
Response from Anjali, Manager on Mar 22, 2024
Thank you for choosing to stay with us at the Sandman Hotel & Suites Squamish and sharing your comments. We are disheartened to learn that your stay with us was unpleasant, and we will be connecting with you on this shortly. Regards, Anjali

8/10 Good

Ann

Travelled with family and small children
Clean facilities. Friendly staff. Ample parking. Large rooms. Great pool with slide for the kids and hot tub for parents. Nice for brief stay :)
Stayed 2 nights in Mar 2024
Response from Anjali, Manager on Mar 22, 2024
Thank you for choosing to stay with us at the Sandman Hotel & Suites Squamish and sharing your comments. Our staff is comprised of individuals who love taking care of our guests. Additionally, we are so pleased to learn that you enjoyed our services and amenities. We look forward to welcoming you again soon. Regards, Anjali

10/10 Excellent

Tracy

Travelled with partner
Liked: Amenities
A beautiful hotel and rooms were amazing! The complementary breakfast was really amazing! Great way to start the day! Well done!
Stayed 2 nights in Mar 2024
Response from Heidi - Duty Manager on Mar 18, 2024
Wow, Thank you Tracy! We are delighted to know that you had a 5 star stay here at Sandman Squamish! We are very pleased to know that you appreciated our beautiful property and rooms as well as our complimentary breakfast included with your stay! We always aim for our guests to enjoy their best guest experience and we are happy to know you did! We hope you will have another opportunity to come again soon!

10/10 Excellent

Catherine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great pool!
Stayed 1 night in Mar 2024
Response from Heidi - Duty Manager on Mar 18, 2024
Thank you very much Catherine for taking time to post your 5 star review! We really appreciate it! We are pleased to know that you and your family enjoyed the pool here at our property! We hope that you will have another opportunity to come again soon!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heidi - Duty Manager on Mar 19, 2024
Thank you very much Leslie for your review! We appreciate your 5 stars and we are happy to know that you were 100% satisfied with your stay here at Sandman Squamish! We look forward to hosting you again soon!

10/10 Excellent

Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Mar 2024
Response from Heidi - Duty Manager on Mar 16, 2024
Thank you very much Nga for sharing your post and 5 star review after your stay here at Sandman Squamish. We really appreciate it and we hope you will have another opportunity to come again soon!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access by car to highway.
Stayed 3 nights in Mar 2024
Response from Heidi M- Duty Manager on Mar 13, 2024
Thank you very much Marie for taking time to post your 5 star review and thank you also for sharing your feedback regarding our convenient access to hwy. We really appreciate it! We look forward to hosting you again in the future!

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money, especially with breakfast included.
Stayed 12 nights in Feb 2024
Response from Heidi - Duty Manager on Mar 13, 2024
Thank you very much Florence for sharing your positive feedback and for posting a 5 star review! We are delighted to know that you appreciated your stay including the complimentary breakfast. We are also pleased to know that you considered there was good value for the cost! We hope you will have another opportunity to come and stay again soon!

10/10 Excellent

Jaswant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 1 night in Mar 2024
Response from Heidi - Duty Manager on Mar 11, 2024
Thank you Jaswant, for sharing your feedback after your stay here at Sandman Squamish. We are always happy to know that our guests appreciate our beautiful location! We hope you will have another opportunity to come and stay again in the near future.

10/10 Excellent

Yen-Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heidi - Duty Manager on Mar 11, 2024
Thank you very much Yen-Yu for taking time to post a 5 star review after your stay here at Sandman Squamish. We are pleased to know that you were 100% satisfied with your stay! We look forward to hosting you again soon!

10/10 Excellent

Dilpreet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good and great customer service See ya soon
Stayed 1 night in Mar 2024
Response from Heidi - Duty Manager on Mar 10, 2024
Thank you very much Dilpreet for sharing your positive feedback after your stay here at Sandman Squamish. We are happy to know that you appreciated the great customer service and we hope you will have opportunity to come again soon!

4/10 Poor

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and room was very clean. Front desk staff very helpful. Will go back for sure.
Stayed 2 nights in Mar 2024
Response from Mark Enright - General Manager on Mar 14, 2024
Thank you, Sonja for your lovely comments. Not sure if there is a mix up with the rating you gave us, as it seems you had a great stay. Im pleased you enjoyed your nice, clean room and our helpful team. We look forward to welcome you back soon! All the best! Mark

10/10 Excellent

Ian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit, got bumped up to a suite. Staff were very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Heidi - Duty Manager on Mar 9, 2024
Thank you very much Ian for taking time to post your 5 out of 5 star review after your stay here at Sandman Squamish! We are pleased to know that you appreciated your complimentary upgrade to the suite room as well as our friendly, helpful team. We look forward to welcoming you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heidi - Duty Manager on Mar 9, 2024
Thank you very much Susan for taking time to post a 5 star review after your stay here at Sandman Squamish. We really appreciate it and we hope that you will have another opportunity to come again soon!

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Heidi - Duty Manager on Mar 9, 2024
Thank you Mona for sharing a review after your stay here at Sandman Squamish. We always appreciate receiving feedback from our guests and any suggestions for how we could make your stay a 5 star stay next time. We hope you will have another opportunity to come again soon!

10/10 Excellent

Samandeep

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very quite place also rooms are neat and clean overall good experience
Stayed 1 night in Feb 2024
Response from Heidi M- Duty Manager on Mar 5, 2024
Thank you very much Samandeep for taking time to post your 5 star review and for sharing your feedback after your stay here at Sandman Squamish! We are pleased to know that you appreciated the neat and clean rooms! We are also happy to know that you had a great guest experience overall! We hope you will have an opportunity to come again soon!

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heidi M- Duty Manager on Mar 5, 2024
Thank you very much Lidia for posting your 5 out of 5 star review! We are delighted to know that you enjoyed your stay here in Squamish! We were delighted to host you and your family and we look forward to your return!

8/10 Good

skylar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a wonderful addition for the kiddos, dining options were great for continental breakfast- would have like to see more fruit options and possibly to go syrup containers. Rooms were spacious and comfortable- a room divider would have been a great addition. would have liked to see plates and silverware available in rooms!
Stayed 1 night in Mar 2024
Response from Heidi - Duty Manager on Mar 3, 2024
Thank you Skylar for taking time to share your feedback. We are happy to know that you and the kiddos enjoyed our pool area as well as our spacious room and complimentary continental breakfast. Perhaps you would like to add some suggestions on which fruit you would add besides the apples, oranges and bananas. We appreciate your suggestions for the rooms. We are always aiming to improve our guests' experience to make it the best possible! We look forward to hosting you again in the near future!

2/10 Terrible

Darrin

Travelled with partner
Disliked: Cleanliness, staff & service
There was issues with paying for my check in which was super inconvenient. I had to put it on a credit card i didnt want too
Stayed 1 night in Mar 2024
Response from Mark Enright - General Manager on Mar 4, 2024
Thank you, Darrin for your feedback. According to the bank transactions, the issue was there were insufficent funds in the debit/credit card you provided us when we tried to process it, this was not in the fault of the hotel at all, rather your bank. This is an unjust review to the hotel.

10/10 Excellent

Vaishali

Stayed 1 night in Feb 2024
Response from Anjali, Manager on Mar 22, 2024
Thank you for choosing to stay with us at the Sandman Hotel & Suites Squamish and sharing a 5 Star rating. We are so pleased to learn that you had an amazing stay with us, and look forward to welcoming you again soon. Regards, Anjali

10/10 Excellent

Ruiqi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property overall :)
Response from Heidi M- Duty Manager on Feb 27, 2024
Thank you very much Ruiqi for taking time to share your positive feedback after your stay here at Sandman Squamish! We are delighted to know that you enjoyed the property here! We hope you will have an opportunity to come again soon!

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mark Enright - General Manager on Feb 26, 2024
Hi Aaron, thank you for your feedback, sorry we could not delight you in your stay, we always strive for a great stay for every guest, and looks as though we missed the mark. As we got no complaints, let us know what we can do better, as to invite you back for a better experience. All the best!

10/10 Excellent

Priyank

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean rooms. friendly staff. free parking and breakfast!
Stayed 1 night in Feb 2024
Response from Heidi - Duty Manager on Feb 21, 2024
Thank you very much Priyank for sharing such positive feedback after your stay here at Sandman Squamish! We are pleased to know you appreciated our clean rooms, friendly staff, complimentary breakfast and free parking! We look forward to welcoming you again soon!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Nothing super special about the property. Good and clean area. Walking distance to shops.
Stayed 1 night in Feb 2024
Response from Heidi - Duty Manager on Feb 20, 2024
Thank you very much Anthony for taking time to post your 5 out of 5 star review after your stay here at Sandman Squamish. We are pleased to know that you enjoyed our convenient location as well as our clean property. We hope you will have an opportunity to come again soon!

10/10 Excellent

HAREESH

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel exceeded expectations. The room was spacious and comfortable, and the staff provided excellent service throughout. The hotel maintained a peaceful atmosphere, and breakfast included hot pancakes and waffles, a delightful touch. The rooms, particularly the 2 queen room, were surprisingly spacious, adding to the overall comfort of the stay. Overall, it was a highly enjoyable experience.
Response from Heidi - Duty Manager on Feb 17, 2024
Thank you very much Hareesh for all your positive feedback after your stay here at Sandman Squamish! We are delighted to know that you thoroughly enjoyed your stay and your expectations were exceeded! We are pleased to know that you enjoyed our spacious, comfortable rooms, our complimentary continental breakfast and peaceful atmosphere! We certainly aim to provide the best guest experience each time and pleased that you experienced that! We look forward to welcoming you again soon!

10/10 Excellent

Kristie

Stayed 1 night in Feb 2024
Response from Heidi - Duty Manager on Mar 20, 2024
Thank you very much Kristie for taking time to share a review and for posting 5 out of 5 stars! We are pleased to know that you were 100% satisfied with your guest experience. We hope you will come again soon!

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 1 night in Feb 2024
Response from Heidi - Duty Manager on Feb 17, 2024
Thank you very much Gurpreet for taking time to share your 5 star review! We are pleased to know that everything met your expectations and you enjoyed your stay here at Sandman Squamish! We look forward to hosting you again soon!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the waterslide and pool. Room was a good size. We were surprised that our room wasn’t cleaned at all the two nights we were there.
Stayed 2 nights in Feb 2024
Response from Heidi - Duty Manager on Feb 14, 2024
Thank you very much Sarah for taking time to share your post after your stay here at Sandman Squamish! We are pleased to know that your kids enjoyed the waterslide and pool; it is always a hit with the families! We are glad to know you also appreciated your spacious room. These recent years, we offer our housekeeping services upon request, to give our guests the option of choosing housekeeping service, if they so desire. We are also making efforts to consider the environment. We hope that you will have an opportunity to come again soon!

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Heidi - Duty Manager on Feb 14, 2024
Thank you very much Samuel for sharing your review after your stay here at Sandman Squamish. We are pleased to know that you enjoyed your stay. If you have any suggestions of improvements, we are always eager to do all we can to offer the best guest experience each time! We look forward to welcoming you again soon!

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Feb 2024
Response from Heidi - Duty Manager on Feb 13, 2024
Thank you very much Peter for taking time to post your review after your stay here at Sandman Squamish! We are pleased to know that you had a great stay! If you have any suggestions of improvements we can make, we are always eager to know so that we can offer you an even better stay next time! We look forward to your return!

8/10 Good

barbara, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff good location
Stayed 1 night in Jan 2024
Response from Heidi - Duty Manager on Feb 4, 2024
Thank you Barbara for sharing your positive feedback after your stay here at Sandman Squamish! We are pleased to know that you appreciated our friendly staff and convenient location! If you have any suggestions of improvements we can make, we are always eager to hear so that we can create the best guest experience for all! We hope you will have another opportunity to come again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay!
Stayed 1 night in Jan 2024
Response from Heidi - Duty Manager on Feb 4, 2024
Thank you very much Paul for taking time to post your 5 out of 5 star review! We are very pleased to know that you had a great stay here at Sandman Squamish! We hope you will have another opportunity to come again soon!

10/10 Excellent

ericson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Heidi - Duty Manager on Feb 5, 2024
Thank you very much Ericson for posting your 5 star review after your stay here at Sandman Squamish! We are pleased to know that you were completely satisfied with your experience here at our hotel. We hope you will have another opportunity to come again soon!

10/10 Excellent

Guilherme de

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families, has an indoor heated pool with a slide. Rooms are spacious, clean and comfortable.
Stayed 1 night in Jan 2024
Response from Heidi - Duty Manager on Feb 3, 2024
Thank you very much Guilherme for taking time to post such a positive review! We really appreciate it! We are pleased to know that you really enjoyed our spacious, clean and comfortable rooms as well as the pool and waterslide! We hope you will have opportunity to return again soon!

8/10 Good

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to some businesses. Safe. Son loved the pool with slide. Bed was comfy. Room was clean. Only issue was microwave was really unpowered and breakfast options were meh. Will consider again when we are up in Squamish/Whistler!
Stayed 2 nights in Jan 2024
Response from Heidi - Duty Manager on Jan 30, 2024
Thank you Jade for sharing your feedback after your stay here at Sandman Squamish! We are happy to know that you enjoyed our convenient location and that you and your son loved our pool and waterslide along with your comfy, clean room! We do have small microwaves in all our rooms. We will have our maintenance team have a look at the microwave in your room to make sure it is operating at full power. We are happy to be able to offer our guests a continental breakfast included with your stay. As we do not have cooking facilities on the property, we do offer as much selection as possible with our waffles, french toast, bagels, muffins, toast, fresh fruit, cream cheese, boiled eggs, juice, tea and coffee. Perhaps you would have some suggestions for items we could add to improve our selection. We look forward to welcoming you again in the future!

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned and breakfast included
Stayed 1 night in Jan 2024
Response from Heidi - Duty Manager on Jan 29, 2024
Thank you very much Vivian for taking time to share your 5 star review after your stay here at Sandman Squamish. We are happy to know that you found our hotel clean and welcoming. We are glad to know you appreciated the continental breakfast included with your stay! We hope you will have another opportunity to come again soon!

8/10 Good

sam

Stayed 2 nights in Jan 2024
Response from Anjali, Manager on Mar 20, 2024
Thank you for staying with us at the Sandman Hotel & Suites Squamish and sharing your rating. We are delighted to hear that you had a pleasant stay with us and we look forward to welcoming you again soon. Regards, Anjali

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable beds !! The water slide was a blast !
Stayed 2 nights in Jan 2024
Response from Heidi - Duty Manager on Jan 28, 2024
Thank you very much Stephanie for posting your 5 out of 5 star review! We are delighted to know that you appreciated our comfortable beds and that the waterslide was a hit! We hope you will have an opportunity to come again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Heidi - Duty Manager on Jan 18, 2024
Thank you John for posting a review after your stay here at Sandman Squamish. Perhaps you would have some suggestions to share with us on how we could improve your next stay so that we can offer you a 5 star stay! We are always making improvements and wanting our guests to have their best experience here at our hotel! We hope you will have another opportunity to return again soon!

10/10 Excellent

Ashpreet

Stayed 1 night in Jan 2024
Response from Heidi - Duty Manager on Jan 17, 2024
Thank you very much Ashpreet for posting your 5 out of 5 star review. We really appreciate it! We are happy to know that you were completely satisfied with your stay here at Sandman Squamish! We look forward to welcoming you again soon!

6/10 Okay

Yumi

Stayed 3 nights in Jan 2024
Response from Heidi - Duty Manager on Jan 17, 2024
Thank you for your review Yumi after your stay here at Sandman Squamish. If you have any suggestions of improvements that we could make that would enable us to offer you your best stay, we are always glad to know.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Heidi - Duty Manager on Jan 17, 2024
Thank you very much Steven for sharing your review after your stay here at Sandman Squamish. We always appreciate if you have any suggestions as well that could enable us to offer you an even better stay next time. We hope you will have another opportunity to return in the near future.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Heidi - Duty Manager on Jan 13, 2024
Thank you very much Ann for posting your 5 star review after your stay here at Sandman Squamish! We really appreciate knowing that you were completely satisfied with your experience at our hotel. We look forward to welcoming you again soon!

8/10 Good

Harjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Heidi - Duty Manager on Jan 13, 2024
Thank you very much Harjot for posting your review after your stay here at Sandman Squamish. We are happy to know that you enjoyed your stay. We would also appreciate knowing if you have any suggestions for improvements so we can offer you an even better stay next time! We hope you will have another opportunity to come again!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Heidi - Duty Manager on Jan 28, 2024
Thank you very much Charles for taking time to post a review after your stay here at Sandman Squamish. We are pleased to know that you enjoyed your stay. Perhaps you would have some suggestions as well that would enable us to improve your stay next time! We are always eager to make improvements that offer our guests the best stay! We look forward to welcoming you again in the future!

10/10 Excellent

Marcin

Stayed 1 night in Jan 2024
Response from Heidi - Duty Manager on Jan 29, 2024
Thank you very much Marcin for posting your 5 out of 5 star review after your stay! We are always delighted to know that our guests are completely satisfied with their experience here at Sandman Squamish. We look forward to welcoming you again soon!

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
It’s fine. The breakfast isn’t very good. Terrible coffee. Room was comfortable.
Stayed 1 night in Jan 2024
Response from Mark Enright - General Manager on Jan 8, 2024
Thank you, Mark, for your feedback. I'm pleased you enjoyed you comfy stay with us. Breakfast is a high quality Continetal Breakfast - with no meat options. I know this will not meet everones wants, but we can offer local suggestions for fully cooked options. As for our coffee, I'm sorry you didn't enjoy it, I am a big fan, dark roast with lots of flavour. I hope we can invite you back for a better experience!

6/10 Okay

Edwin

Stayed 1 night in Jan 2024
Response from Heidi - Duty Manager on Jan 9, 2024
Thank you Edwin for your review posted after your hotel stay. We are always glad to receive your feedback as well, if you have any suggestions that may enable us to improve your stay next time! We are always seeking to make improvements so that we can offer the best experience each time here at Sandman Squamish! We hope you will have another opportunity to return again soon!