Exterior

Reviews of Holiday Inn Express & Suites Springville-South Provo Area, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 645 out of 948 reviews" "
Rating 8 - Good. 219 out of 948 reviews" "
Rating 6 - Okay. 54 out of 948 reviews" "
Rating 4 - Poor. 20 out of 948 reviews" "
Rating 2 - Terrible. 10 out of 948 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice large modern room!
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Springville on Apr 24, 2024
Hi Janelle,It is great to hear from you and to know your stay with us was excellent. We really appreciate knowing that you liked the room -- and hopefully were able to rest and relax as well.Thank you for being a wonderful guest!All the best to you!!!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Springville on Apr 24, 2024
Hello Raymond,Thank you very much for the excellent "5". It is truly heartwarming for us to know that you had a totally positive stay.We hope you enjoyed your time here and look forward to seeing you in the near future.Have many wonderful travels!

10/10 Excellent

Aimee

Travelled with family and small children
Staff was so friendly and helpful. The breakfast was great and the rooms were very clean.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Springville on Apr 21, 2024
Hi Aimee,Happy Sunday to you!We really appreciate the excellent review and knowing that your stay with us was top notch. Thank you very much!We look forward to seeing you again soon!!

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quite hotel. The staff is very kind and smiling.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Springville on Apr 20, 2024
Hello Wei,Thank you very much for your kind review. We are happy to know that you enjoyed your stay with us and look forward to welcoming you back in the future.All the best to you!!

10/10 Excellent

Miranda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Springville on Apr 9, 2024
Hello Miranda!Thank you for the excellent review score and for being our guest.We truly appreciate your choosing to stay with us and are very happy to know that you enjoyed your time here.We also look forward to seeing you again soon!

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Springville on Apr 5, 2024
Hi Candace,We truly appreciate the top score of "5" in your review and are happy to know that you had an excellent stay with us.Enjoy your travels and come see us again soon!All the best to you!!!

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Springville on Apr 3, 2024
Good morning, Regina,Thank you very much for your feedback and for letting us know about your stay. We are happy to learn that it was enjoyable and hope to see you again on a future trip to this area.All the best to you!

10/10 Excellent

Michael

Travelled with partner
Great
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Springville on Apr 9, 2024
Hi Michael,Thank you very much! We appreciate the great feedback and knowing that your stay was positively wonderful.We wish you many pleasant travels ahead and, hopefully, a return trip to Utah as well.All the best to you!

10/10 Excellent

snowy river

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Springville on Apr 1, 2024
Hello Snowy River,Thank you very much for the excellent review. We greatly appreciate knowing that you enjoyed your stay and look forward to seeing you the next time you are in this area.We wish you many wonderful travels wherever the road takes you!

8/10 Good

Carri

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Springville on Mar 26, 2024
Hi Carri,We appreciate your taking a few minutes to let us know about your stay experience and want to thank you for the feedback.If we can ever do anything to make your stay more enjoyable, please let our front desk staff know while you are here.All the best to you in your travels!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking in, staff was great and friendly, Breakfast great!
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Springville on Mar 2, 2024
Hello Charles,Thank you for the wonderful review and top score!!We truly appreciate your feedback and knowing especially that you enjoyed your stay with us.We look forward to seeing you in the future.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Staff were amazing. Room was clean and warm.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Springville on Feb 8, 2024
Hello Philip,Thank you for the excellent review and feedback.We are very happy to learn that you enjoyed your stay and look forward to welcoming you back hopefully in the near future.Have a great February!!

10/10 Excellent

Diana, Santa Clarita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Springville on Feb 6, 2024
Hi Diana,We greatly appreciate knowing you had an exceptional travel experience when you stayed with us yesterday.It is really wonderful to hear from your and to know that we hopefully helped make your travels a little smoother, more restful and enjoyable.We certainly hope to see you again when you are in this area. Have a fantastic 2024!

10/10 Excellent

Jim

Stayed 1 night in Feb 2024
Response from Holiday Inn Express Springville on Mar 22, 2024
Hello Jim,Thank you very much for the wonderful, positive review. It is great to know that you had a restful, relaxing stay, which is our goal each time you choose to spend a night or more with us.We look forward to seeing you again soon!

10/10 Excellent

Darrel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Springville on Jan 17, 2024
Hi Darrel,We all very much appreciate the wonderful review score of "10" and thank you for staying with us.It is encouraging for our team to know that their efforts helped you to enjoy your stay; it means a lot to all of us!Hope to see you again soon, too!

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Springville on Jan 17, 2024
Hi Van,Thank you very much for the excellent "5"!We really appreciate knowing that you enjoyed your stay and hope to see you again on your next trip in this area.Have good trips wherever you go!

10/10 Excellent

Leonard

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was an awesome hotel It has everything and is very well located with Provo to the North and Spanish Fork a couple stops to the South
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express Springville on Jan 16, 2024
Hello Leonard,Thank you very much for the super kudos! We really appreciate your staying with us and very glad to know you had an excellent time while you were here.All the best in your travels!!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Springville on Jan 13, 2024
Hello Duane,Thank you very much for the "10"!!Our staff will be pleased to learn that you had an excellent stay with us, and we hope to see you again in the near future.Happy New Year 2024 to you!!

10/10 Excellent

Robert

Travelled with group
Liked: Amenities
This was my second stay at this property in the last 3 yrs while in Springville UT. The staff were very accommodating and friendly. Breakfast was fantastic and delicious. I will always stay with them when I return in the future
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express Springville on Jan 13, 2024
Hi Robert,We appreciate the top review score and trust you enjoyed your stay. Thank you for choosing the Holiday Inn Express Springville.Have a great year in 2024!

10/10 Excellent

Bryan

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Springville on Feb 6, 2024
Hello Bryan,Thank you very much for the excellent "5"!!!We truly appreciate the wonderful feedback and, very importantly, knowing that you enjoyed your stay with us.Have a great year and we look forward to seeing you again soon!

10/10 Excellent

Jim

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Springville on Jan 13, 2024
Hello Jim,Thank you for the very positive review score of "5". We appreciate knowing that you had a great stay and look forward to seeing you again soon!All the best in 2024!

10/10 Excellent

GWEN S

Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Springville on Jan 2, 2024
Good morning, Gwen -- and Happy New Year to you!Thank you for the stellar review score. We very much appreciate it -- and also appreciate your staying with us at the Holiday Inn Express Springville.We are glad you enjoyed your visit and hope to see you again this year.All the best to you!

10/10 Excellent

Jemima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed staying at Holiday Inn Express Springville UT! Very convenient place, close to stores, gas station, and mall. We loved the hot tub and kids enjoyed the pool! The facility is clean. Staff is nice and respectful. We love the breakfast too! Thank you so much! Looking forward to our next stay at your hotel!
Stayed 4 nights in Dec 2023
Response from Holiday Inn Express Springville on Jan 1, 2024
Happy New Year 2024, Jemima!!Thank you so much for the positively glowing review. We are all really pleased that you and your family had a wonderful stay and enjoyed the area, too.We wish you the very best in 2024 and look forward to seeing you again!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location right off thr highway. Easy check in. Rooms were clean and all items in place.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Springville on Dec 31, 2023
Hello James, Thank you for your feedback and positive review. We're glad that you enjoyed your stay and invite you to come back whenever you are in this area.Have a Very Happy New Year and all the best in 2024!

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Springville on Dec 26, 2023
Good morning, Erin!Thank you very much for the excellent "10" review score.All of our staff truly appreciate knowing that their efforts contributed to your having a wonderful stay and travel experience with us. We look forward to seeing you again hopefully in the near future.Have a wonderful holiday!!

10/10 Excellent

Mary Linn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was So clean and it was just simply wonderful!!! This hotel find was a gem. Hate to give it such a good review that others might flock to it and ruin it!!! Definitely going there again.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Springville on Dec 24, 2023
Hi Mary Linn,We super appreciate you and the superb review as well!! Your wonderful kudos aside, it is truly our pleasure to have you stay with us and know that you enjoyed it.We will continue to make every effort to ensure our hotel remains a gem for you and others.Have a relaxing and positive holiday season!

10/10 Excellent

Lumary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, great staff, clean, comfortable clean rooms, great toiletries. Will definitely stay here again when we come visit family.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Springville on Dec 18, 2023
Hello Lumary,It looks like you had a very enjoyable stay, and we super appreciate the positive feedback.We certainly look forward to seeing you again when you come to visit your family.All the best to you in this holiday season!

8/10 Good

Denise

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Springville on Dec 11, 2023
Hello Denise,Thank you very much for the great review score. We appreciate knowing that you enjoyed your stay and look forward to welcoming you back, hopefully in the near future.Have a great December and pleasant end of year holidays!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to I 15 but far enough away to be very quiet.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Springville on Dec 7, 2023
Hi Bruce,Thank you for the great review! We are happy to know that your stay with us was very enjoyable.Have a wonderful December and happy holidays ahead!

6/10 Okay

Yesenia

To close to the RV park
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Springville on Dec 7, 2023
Hello Ysenia,Thank you for the feedback related to your recent stay. We hope that you enjoyed your stay and that the nearby KOA campground did not adversely influence your experience. They tend to be a quiet and respectful neighbor on well-maintained acreage with trees and apologize if for any reason they might have been an unfavorable point during your stay.We certainly hope you will choose to stay with us again on your next trip to this area.Warm regards,

10/10 Excellent

Kaylie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the swimming pool and the elevator, also the breakfast! Would definitely visit again!
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Springville on Dec 4, 2023
Hello Kaylie,Thank you for the excellent "5"!!We really appreciate knowing that you and your family had a wonderful stay, breakfast, pool and all.Hope you had a great trip home and look forward to seeing you again soon!

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Springville on Dec 18, 2023
Hi Kimberly,Thank you very much for the wonderful review score. Mostly, we are pleased that you enjoyed your stay!Hope to see you again soon!!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Springville on Dec 1, 2023
Hello Kaylie,Thank you very much for the "5"!!Our staff will be glad to learn that you and your family really enjoyed your stay.Have a great Holiday Season ahead!!

10/10 Excellent

Mohammed

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Springville on Nov 24, 2023
Hello Mohammed,Thank you very much for the excellent review score. We are of course very happy to learn that you enjoyed your stay.We look forward to seeing you again hopefully soon!All the best to you in your travels!

10/10 Excellent

Samuel R

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Springville on Nov 7, 2023
Hi Samuel,We truly appreciate the top score of "10" that you awarded to us and are very glad to know that you had an excellent stay.It means a lot to all of our staff to learn that their efforts really made a difference in your travels and of course your time here.We hope to see you again soon or when you are next in this area.All the best to you!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Springville on Nov 2, 2023
Hello Gregory,Thank you very much for the superb review score!We truly appreciate knowing your stay was excellent and thank you for choosing to stay with us.All the best in your travels!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Nov 2, 2023
Hi John,Thank you for letting us know about your stay. We are glad that you enjoyed it and look forward to seeing you again...hopefully in the near future.Have a wonderful November!

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the customer service agent at the front desk that checked us in, he was very knowledgeable and he answered all of my questions, I would definitely stay there again.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Nov 1, 2023
Hello Sean,Thank you very much for letting us know about your arrival and check-in experience. We appreciate the feedback and certainly look forward to seeing you again on your next trip to this area.Have a wonderful autumn!

10/10 Excellent

Richard, Bayfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Convenient to several restaurants & fast food. Close to I15, but no noise from it.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 27, 2023
Hello Richard,We greatly appreciate the wonderful feedback and knowing that you enjoyed your stay with us. It is always good to hear!Please come see us again when you are in this area.Thank you!!

10/10 Excellent

Rosalba

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great Experince, everything was clean and the staff were very friendly and helpful, will definitely stay here again when in town again.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 24, 2023
Hi Rosalba,We are grateful for your very positive review and, most importantly, extremely happy that you had a wonderful stay with us.Thank you for being a great guest! We look forward to seeing you again when you are in this area.

10/10 Excellent

Richard, Bayfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to highway and several restaurants.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 23, 2023
Good morning, Richard!Thank you for the positive feedback and top score. We greatly appreciate knowing that everything was excellent with your stay.Look forward to seeing you again!

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 19, 2023
Hello Heather,Thank you for giving us a top review score. It truly means a lot to our staff and also to know that your stay was so enjoyable.Very much appreciated!!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The traffic was very noisy and interrupted our sleep with revving engines from dueling vehicles. There were no earplugs to be found by courteously kind front desk folks. It got quieter about 10pm. Nice hotel otherwise.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 16, 2023
Hi Linda,Thank you very much for sharing your feedback. We appreciate knowing your impressions and also apologize for the traffic noise. (It would be nice if everyone quieted down, even outside, by 10 pm!)Still, we are very happy you enjoyed your stay and hope to see you again soon. Be sure to request a quiet area prior to your arrival, and we will try to provide that for you.Have a wonderful autumn!

10/10 Excellent

Carleton, Dundee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Breakfast
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 16, 2023
Hello Carleton,We will share your kind feedback with our staff and a special commendation to the breakfast team. They will surely appreciate your positive impressions and be glad you enjoyed your stay.We all hope to see you again in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay.
1night say. Check in was quick and easy. Staff was very friendly. Room was clean- bed was comfy. Only downside was the smell of chlorine from the pool was strong enough to smell in our room. Our room was a couple doors down from pool.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 14, 2023
Dear Valued Anonymous Guest,We appreciate your feedback and are glad that you enjoyed your stay. This is the first time someone has mentioned the impact of the pool on their stay, and we are sincerely sorry that it affected yours.Please request a different location on your next visit. We would be happy to offer another room area.Warm regards,

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 11, 2023
Hi Janet,Thank you very much for the wonderful review. It's always great to know that you had an excellent stay with us.Hope to see you again in the near future!!

10/10 Excellent

Jennifer R

Liked: Cleanliness, property conditions & facilities, room comfort
Great room, and front desk staff. Love the cookies that were available for us at check in!
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 11, 2023
Hello Jennifer,We are grateful for your feedback and extremely happy that you enjoyed your stay here. (Thank you also for having a cookie or two:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 9, 2023
Dear Anonymous Expedia Guest,Thank you very much for the superb "10" review score. We are glad that you enjoyed your stay and look forward to seeing you in the future!

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff was amazing! Best hotel we have stayed in during a 10 day road trip.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Springville on Oct 3, 2023
Hello Derek!We really appreciate the fantastic review and you as well for choosing to stay with us during your travels. It's great to know you enjoyed your stay...our staff will be delighted.Continue having fun!

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2023
Response from Holiday Inn Express Springville on Oct 16, 2023
Hi Cynthia,We greatly appreciate your giving us this high mark and are glad to know that you had an excellent stay. Our staff are always pleased to know their efforts helped make your trip more pleasant.We look forward to seeing you again.