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Reviews of State House Inn

3 out of 5
State House Inn
101 East Adams Street, Springfield, IL

Reviews

7.2

Good

Rating 10 - Excellent. 342 out of 1003 reviews" "
Rating 8 - Good. 241 out of 1003 reviews" "
Rating 6 - Okay. 165 out of 1003 reviews" "
Rating 4 - Poor. 150 out of 1003 reviews" "
Rating 2 - Terrible. 105 out of 1003 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mark, Springfield

Disliked: Cleanliness
Stayed 3 nights in Mar 2024

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities
Checked into a queen suite. There was a cashew visible under the edge of the couch as i walked in; A used washcloth hanging on the top shower curtain rail; A big hairball tumbleweed on the bathroom floor; Another hair when i pulled back the sheets on the bed. The previous coffee pod was still in the room coffee maker. Ice machine was broken, no sign to indicate as much. No coffee in the lobby, just an empty pot.
Stayed 1 night in Apr 2024

6/10 Okay

Joy

Liked: Cleanliness, staff & service
Located downtown Springfield, short walking distance to attractions. Hotel was clean and offered free hot breakfast. My room was cold, no heat came throughout the vent. Coffee machine in room didn’t have a coffee pot. Asked for a late check out on a Sunday and was given only 30 minutes later.
Stayed 2 nights in Apr 2024

2/10 Terrible

Julie M.

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I was given hadn’t been cleaned from former guests (towels on floor, beds unmade, etc). When I came back downstairs to ask for a clean room I discovered other guests had the same issue. In the room I stayed in the tv didn’t work and it was pretty run down. There were 10 people (8 rooms) in our group and all but 1 had a terrible experience. I do NOT recommend this property to anyone, even if it was inexpensive (which it was not).
Stayed 1 night in Apr 2024

2/10 Terrible

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived to be told there was no room available despite having a reservation, transferred to another hotel which also had no room, then brought back to this one an hour later to finally have a room. Overall the hotel itself was nice, but the experience was not.
Stayed 1 night in Apr 2024

2/10 Terrible

Ashley

Travelled with family and small children
When we arrived we were told there wasn’t a room for us and we were sent to another hotel. (Which felt like a cheaper hotel, which the air and toilet did not work) also the new hotel did not include breakfast, which was one of the main reasons we booked the first hotel.
Stayed 1 night in Apr 2024

8/10 Good

Roya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Azucena

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown locations
Stayed 1 night in Mar 2024

2/10 Terrible

Mark, Springfield

Stayed 3 nights in Mar 2024

4/10 Poor

Erin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We went to check in @315pm, were told the room wasn't ready yet. We left and came back @530pm, our room still wasn't ready! We reserved a suite, they ended up putting us in a queen. Highly dissatisfied
Stayed 1 night in Mar 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

2/10 Terrible

David

Disliked: Staff & service
Room wasn’t ready at 3 and told us no estimated time when would be available.

2/10 Terrible

Mark

Stayed 3 nights in Mar 2024

2/10 Terrible

Glen

Disliked: Staff & service, property conditions & facilities
Fridge is broken and tv is off the wall laying on dresser. Lobby smelled like gas from unlit fireplace.
Stayed 1 night in Mar 2024

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not appreciate coming back to my room for the second night and discovering no maid service. When I asked about it I was told I had to request maid service. No fridges in room and no hair dryers. Bare bones, but not bare bones price.
Stayed 2 nights in Jan 2024

6/10 Okay

Deb

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Arrived at 6:45 pm to check in. The lobby was full of guests waiting to check in. One guest had been waiting over 2 hours. I was told my room was being cleaned. I asked for a refund because I had surgery early the next morning and needed to prep. That desk employee left and said she was going to go and check with the cleaning lady. Meanwhile, another desk lady said she found a room for me after I told her what had happened and I wanted a refund and a new hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay at this hotel again. Front desk person was put out just by asking her if we could check in early, that is after waiting about 8 minutes for someone to finally come around to the front desk. When we were able to check in hours later, there were no towels in the bathroom and no pillow cases on the pillows. My wife went down to the front desk to inquire about getting these items. The gentleman behind the desk told my wife that he would just move us to the room next door after he made sure all was in order. Once again the lady behind the front desk, very snippy said, "I'm sure they are already settled." She did not want to have to move from behind the desk. We moved to the new room after confirming all was in order. It was.... until the next day when I went to make coffee in the room and the used coffee filter from prior guests were still in the coffee maker. No telling how long that was in there. Sunday morning, the first time I tried to check out I was told by a lady behind the counter that she did not know how to use the computer. I told her I would come back. I came back several hours later and requested from the man behind the desk for a receipt. He said his printer was not working but he could email me my receipt. I'm still waiting for that....NOT! Breakfast was atrocious! NO silverware, no coffee, place was messy, no butter for bagels, no milk for cereal and no one around to ask for anything. Never again at this place.
Stayed 1 night in Mar 2024

4/10 Poor

Louie, Berwyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No greeting from the staff, and had to wait to 5:00pm to check in. I understand they might be short staffed, but a simple smile and “sorry for the wait,” would have solved this problem. On a positive note, the room was very clean. I heard from several guests that the hotel had no breakfast for them the previous morning. Apparently the food services never showed up? I hope these quests were given a discount.
Stayed 1 night in Mar 2024

2/10 Terrible

Jorge

Stayed 1 night in Mar 2024

4/10 Poor

Daniel

Stayed 1 night in Feb 2024

6/10 Okay

John

Travelled with partner
We were woke up at 12:30 in the morning from a neighbor’s room with their tv very loud we were not able to sleep until front desk called and asked to turn off loud tv. The front desk did try and knock on the door of the noise but they did not answer, we were grateful they called so we could get a few hours of sleep.
Stayed 1 night in Feb 2024

8/10 Good

Jeanine

Stayed 1 night in Feb 2024

4/10 Poor

Debra, Bolingbrook

Travelled with partner
Disliked: Staff & service, amenities
The breakfast that was offered was cold due to no sternos lit under the chafing dishes. Plates, bowls, cups, and flatware was not stocked. When we told the front desk they did nothing about it. The staff was rude and didn't seem to care about their jobs. The place looked nice, but having staff that doesn't care doesn't help.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a quiet hotel not many guests but was middle of February and snowing. I liked the hotel and staff alot
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
John,Thanks for your roaring recommendation of the hotel. We appreciate your feedback and look forward to you staying with us in the future.

6/10 Okay

Marcey

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for your feedback as it helps us improve our service.

2/10 Terrible

Demetria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No house keeping, staff rude, not that clean, pillows the size for toddlers, and hard as rock beds.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
We are concerned about the less than perfect stay that you had with us and we will share your feedback with our housekeeping team.

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Across from the capital close to the train. Nice hotel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for the great review of our hotel. We appreciate the feedback

8/10 Good

William

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thanks for reviewing the hotel and giving us a thumbs up!

6/10 Okay

Elnora A

Business traveller
Liked: Staff & service
The staff was nice but the room was okay. I had a small issue with one of the amenities featured in the room.
Stayed 2 nights in Jan 2024
Response from Ibrahim Salama General Manager on Jan 28, 2024
Dear Elnora, thank you for staying at the State House Inn. We are glad you found our staff nice. We will work on improving our amenities to assure you a perfect stay next time you are back to your State House Inn.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but the elevator needed to be cleaned. Rooms were clean and comfortable. Short staffed but that is everywhere these days.
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 27, 2024
Dear Karen, thank you for your kind review. We are looking forward to having you again soon at your State House Inn.

6/10 Okay

Jane, Lees Summit

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a good location
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 27, 2024
Dear Jane, thank you for staying with us. We are so delighted to know you enjoyed our location. See you again soon at your State House Inn.

10/10 Excellent

Heather

Liked: Property conditions & facilities
Amazing staff! So friendly and helpful!
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 27, 2024
Dear Heather, thank you for choosing the State House Inn your home away from home. We appreciate your kind words about our staff. Looking forward to seeing you again at your State House Inn.

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
Over all good experience. About two blocks from the train tracks and heard every train go by. The mattress could use a pillow topper. Very hard. The shower curtain was about 4 inches short of the shower pan. All of the water running off of the curtain went on the floor outside of the shower.
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 14, 2024
Thank you for sharing your feedback. We are glad you had an overall good experience with us. We appreciate your note about the proximity to the train station. We hope to welcome you back for another enjoyable stay at your State House Inn.

8/10 Good

Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside looks clean and appealing. The staff was extremely friendly. The room is clean and nice.
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 12, 2024
Our Dear Spring, Thank you for your amazing review. We do appreciate you taking the time to share with us that you have enjoyed the clean and appealing atmosphere, experienced our friendly staff and found your room clean and nice at your The State House Inn. Looking forward to welcoming you again very soon.

2/10 Terrible

Howard

Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 9, 2024
Dear Howard, Thank you for staying at The State House Inn. We appreciate your feedback and looking forward to seeing you again at your State House Inn.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 9, 2024
Thank you for your review and thank you for staying at The State House Inn.

10/10 Excellent

Erishon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ibrahim Salama General Manager on Jan 9, 2024
Dear Erishon, Thank you for your amazing review. We are so happy to hear that you enjoyed your stay with us. Looking forward to seeing you again at your State House Inn.

4/10 Poor

Nancy

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Bad odor!!
From the moment we walked into this hotel we could smell marijuana, then we got keys to a dirty room. So we got a new room on the top floor.We smelled this the entire time plus the bathroom smelled like sewer, unless it was just another kind of bad smelling marijuana. The staff was kind and the place looked good but will never stay again.
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Jan 7, 2024
Dear Nancy, Thank you for staying with us. We apologize for the inconvenience during your stay. We are looking forward to having you back at your State House Inn.

6/10 Okay

Marcus

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Jan 7, 2024
Dear Marcus, Thank you for your feedback. Looking forward to seeing you again soon at your State House Inn.

10/10 Excellent

Yukari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 31, 2023
Thank you, our Dear Yukari, for your wonderful review. We are looking forward to hosting you again soon at your State Hose Inn.

2/10 Terrible

Shayla

Disliked: Cleanliness, staff & service, property conditions & facilities
We got a king suite room and there was no heat in the room so we went down and told them we wanted another room and they gave us another room that had no heat in it so when I called and complained, she said well we’ll send our maintenance man to check it in the morning so we had to stay all night with no heat
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 30, 2023
Dear Shayla, Thank you for choosing the State House Inn .We do apologize for the inconvenience during your stay please reach out to us next time you are planning to come back to Springfield and we will be happy to make sure you are staying in a perfect room. Looking forward to seeing you again soon at your State House Inn

2/10 Terrible

Heather

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This stay was very disappointing. The hotel had only 19 rooms occupied, but they put us in a room with a shared door with someone else. The walls are thin. We heard them coughing all night and we heard their early morning alarm (which evidently they did NOT hear) because it went on for a good 10 minutes. The breakfast was very disappointing too. Rubbery eggs, half cold biscuits, and very weak coffee.
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 30, 2023
Dear Heather, Thank you for choosing the State House Inn. We regret that you didn't fully enjoy your stay. We are reviewing your feedback and looking forward to providing you with an exceptional experience next time you are back to your State House Inn

4/10 Poor

Alissa

Disliked: Property conditions & facilities, room comfort
What a disappointment
Reviews and pictures of the State House Inn gave an inaccurate description of the hotel's quality. The hotel was needs updates. The hallways show signs of where artwork used to hang with holes and chipped paint left to look at. There are signs of missing or removed hallway tables. For as empty as the hotel was, the hallways should look vacuumed and free of debris but are not. The room itself is missing various pieces of furniture. The tv is cracked in the bedroom and the remote is missing batteries. One of the lamps doesn't work or the bulb is burnt out. The room is void of extra bedding & pillows for the pullout sofa bed and I had to ask the front desk for a hairdryer. The grout on the tub and bathroom floor is discolored and looks dirty. One weird thing- our room was completely unlocked when we arrived and I noticed at least 5 more open (no exaggeration, I counted). Breakfast was lukewarm and not good tasting. The coffee was TERRIBLE, probably the worst cup I've ever had. The dining room was also sad with evidence of missing tvs or artwork on the wall, one wall lined with extra chairs. The 2 or 3 people we interacted with were pleasant and friendly. Overall, I wish we would have stayed somewhere else or drove home early.
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 28, 2023
Dear Alissa, Thank you for your feedback. We are glad you enjoyed interacting with our staff. We are working on addressing all your concerns in order to meet your expectations next time you are back at the State House Inn

6/10 Okay

Qing

Liked: Staff & service
Disliked: Cleanliness
The first room we were given after checking in was not cleaned and smelled bad with dead coach roaches on the floor. The staff was nice and after we told them about the situation immediately transferred us to another room which was fine. Breakfast could use some improvement in how things are cooked like the bacon. Breakfast supposed to be from 7-10am but everything was cold and not much food left when we went to it at 9am so that was kind of a bummer. I’ve stayed at this property before and remembered it was better, not sure what happened this time.
Stayed 2 nights in Dec 2023
Response from Ibrahim Salama General Manager on Dec 28, 2023
Dear Qing, Thank you for your feedback, Thank you for staying with us at the State House Inn. We are so proud of you staying with us in the past and we are always looking forward to having you back at your State House Inn. We are discussing your concerns with the whole team in order to assure you a perfect experience next time you are back at your State House Inn.

2/10 Terrible

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 28, 2023
Dear Gary, Thank you for taking the time to leave us a nice comment about our staff. Looking forward to seeing you again soon at your State House Inn.

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 28, 2023
Dear Cynthia, Thank you for your 5 STAR review. We are very proud that you have enjoyed your stay at your State House Inn. See you soon.

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 28, 2023
Dear Michelle, Thank you so much for the 5 Stars review. We appreciate your time. Looking forward to seeing you soon at your State House Inn.

6/10 Okay

Duone

Business traveller
Disliked: Room comfort
rooms are very dark, not enough light. There were no hangers in the room and not enough pillows.
Stayed 2 nights in Dec 2023
Response from Ibrahim Salama General Manager on Dec 21, 2023
Daer Duone, thank you for staying at The State House Inn. We do apologize that you didn't have hangers or enough pillows in your room. We are reviewing you review while promising you of a wonderful stay next time you are at your State House Inn.

10/10 Excellent

Derrecka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Hello, Thank you for your positive feedback and we are looking forward to your return.