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Reviews of Quality Inn Chicopee - Springfield

2.5 out of 5
Quality Inn Chicopee - Springfield
463 Memorial Dr, Chicopee, MA

Reviews

6.6
Rating 10 - Excellent. 108 out of 676 reviews" "
Rating 8 - Good. 210 out of 676 reviews" "
Rating 6 - Okay. 156 out of 676 reviews" "
Rating 4 - Poor. 117 out of 676 reviews" "
Rating 2 - Terrible. 85 out of 676 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jodi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pet friendly, bad smell
We got moved. The hotel was pet friendly and smelled like wet dog. My parents door was off the hinges and when reported they said thanks, we’ll look into it. My step father had to lift door up each time to leave room. Worse part is they never contacted us that we were being moved to a different hotel. I had called to confirm and had to call several times to find out new location, etc. Will not stay here again.
Stayed 1 night in Sep 2023

2/10 Terrible

Gilbert, Guilford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not open to the public. They charged me anyways.
Stayed 3 nights in Jul 2023

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Think twice about it
I have used this hotel many times before and just seems to be going downhill.the card entry system still doesn't work for exterior doors 2 years later. I do not think housekeeping knows what a vaccum is.maitence department has no idea how to clean carpets. Housekeeping should be given scrubbing bubbles to use on tubs it doesn't matter what area you stay in the hotel same issue. The biggest draw back was the group in the lobby when I arrived then I found out they are using hotel as housing. The other big iss was when I went up stairs to my room the whole hallway smelled of fish.(cooked)when I got to my room other end of hall I left my door open and open the window to get smell out of hallway.i said something to the front desk they informed me it was a long term tenant. They apologized to me. I said say something tell they to open windows when cooking. I guess it's time to find a new place when in town because it truly seems that the owner of property doesn't care about things. The front desk did all they could for me I said thank you. It's amazing that the price here is only slightly less than other hotels in area with far better amenities.
Stayed 2 nights in May 2023

6/10 Okay

Janet

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

MARK

Liked: Cleanliness, property conditions & facilities
Central location but more importantly the staff here is exceptional.
Stayed 1 night in May 2023

4/10 Poor

Kyuhyung

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room had no ventilation and smelled bad, and I was assigned a room without even changing the bed sheets. I was on the first floor and the window screen door was torn and I couldn't even open it for air circulation. The length of the shower handle so tight that even an adult woman could not open the shower by my self without my husband's help. Only good thing kind every staff and Coffee prepared in the lobby.
Stayed 1 night in May 2023

6/10 Okay

Stephen

Disliked: Property conditions & facilities
Good value for the price
Stayed 1 night in May 2023

10/10 Excellent

Lynnette

Stayed 2 nights in May 2023

2/10 Terrible

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was pleasant. Building is in need of improvement in every area. Non smoking, but room smelled of smoke. Bed was lumpy looking. Icemaker roared and leaked down the hall. After a local evening event, we chose to make a 2-hour middle-of-the-night drive home rather than stay.
Stayed 1 night in May 2023

2/10 Terrible

John

Stayed 2 nights in May 2023

6/10 Okay

geraldine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Chicapee
Hotel is old, needs a do-over.
Stayed 1 night in May 2023

4/10 Poor

Tammy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shady place
Locked doors raises safety questions. Front desk staff was very good. Super friendly. Room smelled of smoke. Pillows were tiny. Stains on sheets. Bathroom was not good. Cracked tiles, dirty floor, stained tub. Definitely not the standard of Quality Inn’s I’ve stayed in before.
Stayed 1 night in Apr 2023

4/10 Poor

ahmand

Disliked: Cleanliness, property conditions & facilities
Bed was dirty like it a guess just got out. Hairs everywhere! A dirty cloth on the nightstand of idk what! All exits were proped open all night.
Stayed 1 night in Apr 2023

4/10 Poor

Randi

Travelled with family
When I arrived at the property, I sat in the parking lot with my young son and looked around, The building to the left had one window where it looked like someone had a brawl inside. The blinds were all beaten up and looked awful. I had read the reviews and they seemed mixed. I didn't feel safe going into the hotel so we left. I booked into the Tru Hilton a couple of doors down and called the Quality and cancelled my reservation. I am not usually a nervous person staying at hotels as I travel by myself often. This hotel just didn't feel safe to me. It looks as though people might live there instead of it being a hotel only facility.
Stayed 2 nights in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Owner needs to look into property
The owner needs to fix outside door locks. Rugs could use a good cleaning/ shampoo. Other than that it was a good place to stay
Stayed 1 night in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place overall
The owner needs to fix the eletronic door entry. This has been a issue for a while.if door is not propped open you can't get back in. You can go to front door but if nobody in lobby and the desk clerk has to go help another guest your stuck outside.
Stayed 1 night in Apr 2023

2/10 Terrible

Emilio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N othing the staff is rude wanted to charge me more than I pay for
Stayed 1 night in Mar 2023
Response from Ray on Mar 15, 2023
Thank you so much for taking the time to respond to our survey. I wanted to sincerely apologize for any issues that you may have encountered while enjoying your stay with us. We take pride in our staff and they way that they treat guests. Any time an issue is brought to our attention we take it very seriously. We hope that we will see you very soon.

6/10 Okay

Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Blood
Our room had blood in the bathroom so we had to move rooms after we already unpacked with a one year old
Stayed 1 night in Mar 2023
Response from Ray on Mar 11, 2023
Cleanliness issues are very important to us as we take pride in our house keeping team. I'm so sorry that you had to deal with the unknown substance in your bathroom as that is something no on should have to deal with. However I'm so happy that we were able to move you into a more suitable room to better accommodate you. We hope that you will consider staying with us in the future.

10/10 Excellent

Bill

Travelled with group
Satisfied stay
It was just a quick night stay was very clean. Everything was intact. The only issue was the toilet was running slow, but I let the front end know so hope they were able to get that resolved.
Stayed 1 night in Mar 2023
Response from Ray on Mar 11, 2023
Thank you so much for your response to our survey. We are so happy that you enjoyed your stay with us. Until next time

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Carpet in room needs to be changed. Tub has porcelain chipped out of it
Stayed 1 night in Mar 2023
Response from Ray on Mar 11, 2023
We appreciate the time that was taken to respond to our survey. Responses like yours help us to focus on certain areas of our hotel to ensure that every guest has an amazing stay with us. Thank you so much and we hope to have the opportunity to host you in the future.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Magalis

Liked: Cleanliness, staff & service
Great! Easy! Quick! Excellent!
Stayed 1 night in Feb 2023
Response from Ray on Feb 13, 2023
Thank you so much for your kind words regarding your stay with us. Its our goal at the Quality Inn in Chicopee that we make every guests stay, great, easy and most defiantly excellent. We hope to see you again in the near future!

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service
Good area i bit outdated room was clean.
Stayed 1 night in Feb 2023
Response from Management on Feb 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Praseuth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and check in was at ease!
Stayed 1 night in Jan 2023
Response from Ray on Jan 30, 2023
Thank you so much for staying with us at Quality Inn Chicopee-Springfield. We take pride in our staff and I'm pleased that our staff was one of the highlights of your stay. We look forward to seeing you again in the future!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The condition of the room and staff friendliness and breakfast choices were fine but the brackets for the shower and tub curtain rod were rusty.
Stayed 1 night in Jan 2023
Response from Ray on Jan 16, 2023
Peter, I just wanted to Thank You for taking the time to share your experience with us. It is very important for us to know what every guest feels about there expereience while staying with us. We hope to see you in the near future!-Ray

4/10 Poor

Maggie, Antigonish

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
Fine for one night on the road but would not stay there alone, and wouldn’t stay again. Paid over $140 Canadian, thinking it would be decent, but it was more like a $60 budget hotel. Didn’t feel very safe, one of the outside doors never locked so anyone could get inside. Don’t Recommend.
Response from Ray on Jan 16, 2023
Maggie, Thank you so much for your response. Its responses like yours that help us to better our property. I'm sorry that your stay was not up to your expectations. The experience of our guests is very important to us. We hope that we see you again in the near future!

10/10 Excellent

Moet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable stay
Stayed 2 nights in Dec 2022
Response from Ray on Jan 16, 2023
Moet, Thank you so much for your kind words. We hope to see you again in the near future!

8/10 Good

William

Stayed 1 night in Aug 2022
Response from k.o on Jan 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

10/10 Excellent

Beth-ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from KO on Jan 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

6/10 Okay

juan

Stayed 1 night in Dec 2022

10/10 Excellent

Beth-ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome people here
My cleaning lady is the best. I needed a cereal clean up. And in a flash she vacuumed it up with a smile.
Stayed 2 nights in Dec 2022
Response from KO on Jan 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

10/10 Excellent

Beth-ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home.
Cleaning crew is amazing. I want to take my lady home with me! Kind sweet try’s to understand what I’m saying but always comes threw!
Stayed 5 nights in Nov 2022
Response from KO on Jan 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

4/10 Poor

Alita

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was nice, rooms clean, but people smoked in rooms and it stunk. Outside was nasty.
Stayed 1 night in Nov 2022
Response from ko on Jan 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management

6/10 Okay

Toy, Springfield

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There’s roaches here. And unregistered vehicles. Possibly homeless shelter. Need to come down on pricing if it’s going to be this crappy
Stayed 1 night in Nov 2022
Response from ko on Jan 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management

2/10 Terrible

Yaimiles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk not helpful the room was fill of roaches
Stayed 1 night in Nov 2022
Response from ko on Jan 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Lisa

Stayed 1 night in Nov 2022

10/10 Excellent

Bart

Business traveller
Liked: Cleanliness, property conditions & facilities
our Second stay in three years and we absolutely loved it. It was clean and inviting beds were amazing and breakfast was wonderful
Stayed 1 night in Nov 2022
Response from KO on Jan 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management

4/10 Poor

Amber

Travelled with group
Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2022
Response from ko on Jan 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Management on Nov 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Carmen

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
The room was very musty, the sheets had yellow stains. The carpet looked dirty whereas I refused to walk barefoot. The check out person was in a corner and I had to walk over to give her my key card. She mumbled when I asked a question, did not even say thank you. The check in person was pleasant and it smelled clean when you walked in to the front lobby. Only stayed overnight.
Stayed 1 night in Oct 2022
Response from Manangement on Nov 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Hayden

Business traveller
Liked: Cleanliness, staff & service
Always a nice clean stay
Stayed 1 night in Oct 2022
Response from Management on Nov 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Arina

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The night staff was really nice but the 2nd floor smelled like smoke throughout the hallways. The room we were first assigned reeked of smoke. I called the check in guy and he offered to change the room for us and assured us it was a no smoke hotel. But again, the entire hallway smelled like smoke. The second room we were offered smelled less like smoke but still had a funky smell and was a different bed arrangement than we booked. The double beds were tiny. Parts of the bathroom were chipping away. Some of the carpet was ripped out. Very run down. I’ve had better experience at quality inn before and was disappointed by this one and ended up canceling my 2nd night here.
Stayed 2 nights in Oct 2022
Response from Management on Nov 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

Sharon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very unclean. Bathtub was quite disgusting, fearful of taking a shower. Room smelled of smoke despite non-smoking room sign on door.
Stayed 1 night in Oct 2022
Response from Management on Nov 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Jane

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I arrived at the hotel and I was immediately struck by the smell of cigarette smoke. The smell starts in the lobby and is throughout the hotel. I was assured the hotel is non-smoking. Upon entering the room, I noted dead roaches
Stayed 2 nights in Oct 2022
Response from Management on Nov 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could open my window in the room
Stayed 2 nights in Oct 2022
Response from Management on Nov 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

6/10 Okay

ISE

Travelled with family
Disliked: Staff & service
The service was terrible. I found a bed bug on my daughter's bed and asked to have a different room. It took almost half hour of back and forth argument before my room was finally switched. Also, I had to wait almost 45 minutes to get.clean towels to take a bath.
Stayed 2 nights in Oct 2022
Response from Management on Nov 2, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience