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Reviews of Oasis Hotel & Conv Center, Ascend Hotel Collection

3 out of 5
Oasis Hotel & Conv Center, Ascend Hotel Collection
2546 North Glenstone Avenue, Springfield, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 409 out of 857 reviews" "
Rating 8 - Good. 250 out of 857 reviews" "
Rating 6 - Okay. 108 out of 857 reviews" "
Rating 4 - Poor. 55 out of 857 reviews" "
Rating 2 - Terrible. 35 out of 857 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Robert, Marshfield

Liked: Cleanliness, staff & service, property conditions & facilities
Their computer system was down when checking in and checking out...
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 21, 2024
We are sorry for this inconvenience. We hope to welcome you back to the Oasis again in the future.

10/10 Excellent

natalie, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Can’t wait to stay again
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
Thanks for the review! We hope to see you again.

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 14, 2024
Thanks for the kind review. We hope you will return to the Oasis again!

10/10 Excellent

April

Stayed 1 night in Apr 2024
Response from Guest Services on Apr 23, 2024
Thanks for being our guest. We hope to welcome you back to the Oasis again!

4/10 Poor

Ryan

Disliked: Staff & service, property conditions & facilities
We booked this hotel for a Mother/Daughter getaway for my daughter’s birthday. We chose it bc the pictures made the pool area look so pretty and fun. We really wanted to like this hotel. Unfortunately our stay was not very enjoyable. The area around the hotel is overrun with homeless people I wouldn’t recommend being out past dark. We were required to pay extra for a room close to the pool. The hallway our room was down felt very unsafe. Dark, dirty and smelled heavily of marijuana. Our room was filthy stains and stray hairs everywhere. Bathroom was moldy and cramped. They had absolutely no extra pillows a hour after check in. No towels at the pool. The pool itself (our whole reason for choosing this hotel) was so dirty and cold. My poor daughter was so disappointed bc she wanted to swim so much but after just a little while her lips turned blue. We did complain but the manager seemed so overwhelmed and I’m guessing just completely forgot about us or ignored us I’m not sure which. We honestly should have left and asked for our money back. Definitely would not recommend staying here.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
We are very sorry to have disappointed you during your recent visit. We are sharing these comments with our management team so that improvements can be made. We really hope to have another opportunity to impress you in the future.

10/10 Excellent

Trenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and ready to get to my room easily. Everyone was nice and friendly
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 25, 2024
Thank you for being our guest. Come back and see us again!

10/10 Excellent

Tiffani

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 7, 2024
Thanks for being our guest!

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had no issues with the cleanliness in our room. Our room was absolutely spotless along with the bathroom. The beds were super comfortable as compared to other hotels as we stay in hotels several times a year for various events and gatherings. We did have some issues at check in. Their computers evidentally crashed due to a large booking checking in ahead of us. Which is not really their fault. But we stood in line for about 15-20 minutes with a huge line of people waiting. It was State Wrestling Championships. The floor they booked us on had construction happening so it was just concrete and plywood flooring in the halls. Upon breakfast there were still 2 dirty tables from the night before. Food pieces and crumbs were all over the floor. Since breakfast had not even started it was clear someone from the night before hadnt done their job. Breakfast was a few minutes late- but fashionably late- because it was pretty good. Onsite Starbucks was a huge plus.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 13, 2024
Thank you for the feedback! We do apologize for your wait at check in. We hope to have you as our guest again in the future!

8/10 Good

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We had an enjoyable one night stay. We always enjoy staying here when in the area.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 7, 2024
Thank you for your loyalty to the Oasis!

10/10 Excellent

Ashlee

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the splash pad for my baby
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 4, 2024
We are so happy to hear that your little one enjoyed the splash pad. We hope you will return again!

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
When I asked what was for breakfast, I was told there was one thing only to find out it wasn’t there which I was really looking forward to. The burger I ordered made me feel a tad bit sick. Staff was friendly and property clean.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 3, 2024
Thanks for this feedback. Please let us know what the item you were hoping to have for breakfast was, maybe it is something that can be added to our rotation. We hope to serve you again.

10/10 Excellent

Ronni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique property with a wonderful view!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 25, 2024
Thank you for being our guest!

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at check in.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 23, 2024
Thanks for being our guest!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 18, 2024
Thanks for being our guest!

10/10 Excellent

Diana

Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 15, 2024
Thank you for being our guest!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 12, 2024
Thanks for being our guest!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 11, 2024
Thank you for being our guest!

6/10 Okay

Chloe

Liked: Cleanliness, property conditions & facilities
The hotel was very nice and clean. However, we used the free airport shuttle for a 2 week vacation and they threatened to tow my car if I didn’t return home soon. All was fine, but it was some much added stress!
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 21, 2024
Thanks for sharing this feedback with us. We will review it as a team so that improvements can be made.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Response from Guest Services on Jan 21, 2024
Thanks for bring our guest!

2/10 Terrible

Diana

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 31, 2024
We are very sorry to see this rating. If there is anything in particular we could have done to improve your experience, please let us know.

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It would have been nice if they had a map to show us how to get to our room. The guy just said go to building L & park there. ? The room was great & we had a door to the patio. My granddaugther went swimming.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 4, 2024
Thanks for being our guest. We hope to serve you again.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Only reason I subtracted 1 star was because the employees seemed bored and disconnected. Only 1 lady (named started with a J (Jannette maybe)) smiled repeatedly as she was stocking the breakfast. Everyone else seemed slow mo and bored. Beds, Pillows, rooms were very clean and comfy. Breakfast was good and the building looked well taken care. Loved the soaps and shampoos etc. Only suggestion I would make is to make sure the employees are happy at their jobs. Maybe they aren't paid enough???? to be happy or maybe they don't get enough encouragement??? For some reason they aren't enjoying their days there.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 4, 2024
Thanks for this feedback, we appreciate you being our guest.

6/10 Okay

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late Checkout
The only thing wrong with our stay was that we paid the extra 25 dollars for a late checkout. Our late checkout was approved and we had to leave by 1pm. At 11am housekeeping trued to come in the room and the only thing stopping them was the lock at the top of the door. At this point i went back to sleep. Then at 11:45am the phone in the room rang and the front desk person asked us why we weren't checked out yet and that housekeeping needed in the room to clean. At this point we were frustrated and explained that we have a late checkout. The lady was nice and said she would take care of it.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 4, 2024
Thank you for this feedback. We will follow up with our team to ensure this does not happen in the future.

10/10 Excellent

Melanie

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 4, 2024
Thanks for choosing the Oasis!

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Comfortable beds
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 4, 2024
We appreciate you being our guest.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but a decent hotel overall. My only complaint was the walls are too thin. In the middle of the night the neighbor across the hall was talking loudly into her cell phone and it was quite loud in our room. However, I called the front desk and they seemed to handle the situation
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 21, 2023
Thank you for that feedback. We hope to serve you again in the future.

10/10 Excellent

Marcia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay again!
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 18, 2023
Thanks for choosing the Oasis! We hope to welcome you back again.

10/10 Excellent

an

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 18, 2023
Thanks for being our guest. Come see us again.

8/10 Good

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 11, 2023
Thanks for being our guest. We hope to serve you again.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services on Dec 5, 2023
Thank you for being our guest! We appreciate being your choice of hotel in Springfield, MO.

8/10 Good

Eldon

Liked: Cleanliness, staff & service, property conditions & facilities
Room heater was not very responsive.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 29, 2023
Thank you for being our guest. We hope to serve you again.

8/10 Good

Mark

Travelled with family
Our favorite hotel in Springfield MO. A lovely 50’s vibe. Nice restaurant on site. It was decorated for Christmas outside with lights everywhere. Just a little disappointed that the hot tub was removed.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 28, 2023
We appreciate you choosing the Oasis! We hope to serve you again in the future.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here! Clean and quiet. The assistant manager Brandon is awesome! He was very accommodating!
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Thanks for the kind feedback! We will be sure to share your comments with Brandon.

2/10 Terrible

Ciara

Stayed 1 night in Nov 2023
Response from Guest Services on Dec 18, 2023
We are sorry to see that we let you down. If there are any specific ways we could improve, we would welcome that feedback.

8/10 Good

Kjell

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice experience
Building a trifle tired, but still nice - service nice - positive FD at c/i and c/o
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 24, 2023
Thank you for choosing the Oasis! We'd love to have you as our guest again.

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool spot
The Oasis is great! Has a cool modern retro vibe and a great restaurant!
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 15, 2023
Thanks for being our guest!

10/10 Excellent

Corri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 12, 2023
Thank you for being our guest! We hope to serve you again in the future.

6/10 Okay

Taylor

Stayed 1 night in Nov 2023
Response from Guest Services on Nov 6, 2023
Thank you for being our guest. We hope to serve you again in the future.

6/10 Okay

Trisha

Travelled with family
Overall upkeep of the building was poor. Dingy carpet, couches, fountains that could use a food cleaning. The room was nicer/cleaner than the lobby and hallways though. The restaurant was absolutely amazing!
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 29, 2023
We are sorry to have let you down during this visit. Your comments will be shared with our team so improvements can be made.

10/10 Excellent

Misty

Stayed 2 nights in Sep 2023
Response from Guest Services on Oct 25, 2023
Thanks for being our guest!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 25, 2023
Thanks for being our guest!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 17, 2023
Thanks for being our guest!

6/10 Okay

Cindy

Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 3, 2023
We are sorry to have let you down during your visit. We hope to impress you in the future.

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outside pool is literally falling apart. Neither pool is heated for fall season. Carpets in our rooms were nasty. The area is very unsafe!!
Stayed 5 nights in Oct 2023
Response from Guest Services on Oct 13, 2023
We are very sorry to hear this about your stay. We will share with our team so improvements can be made.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!
We had a fantastic stay!! Bed was very comfortable! Nice bathroom sink and shower. Room very clean. Staff was very friendly and informative! I highly recommend & would definitely stay here again!
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 11, 2023
Thanks for being our guest! Come see us again!

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 11, 2023
Thanks for being our guest. We hope to see you again!

6/10 Okay

Lawrence

Liked: Staff & service
Disliked: Property conditions & facilities
Food was great
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 9, 2023
We hope to have another opportunity to impress you in the future.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on Oct 3, 2023
Thank you for your feedback. We hope to serve you again!

10/10 Excellent

an

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 29, 2023
Thanks for being our guest! We hope to serve you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 26, 2023
Thank you for the feedback. We hope to serve you again!