Property amenity

Reviews of Knights Inn Hadley

2 out of 5
Knights Inn Hadley
208 Russell St, Hadley, MA

Reviews

6.4
Rating 10 - Excellent. 48 out of 415 reviews" "
Rating 8 - Good. 117 out of 415 reviews" "
Rating 6 - Okay. 139 out of 415 reviews" "
Rating 4 - Poor. 68 out of 415 reviews" "
Rating 2 - Terrible. 43 out of 415 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from mina on Oct 8, 2020
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from mina on Aug 11, 2020
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While I knew this was a lower budget motel, my expectations were not even met. When I opened the door to the room a horrible smell came out - strong mildewy dank smell. By morning it almost had a sewage smell to it. The room was hot and stuffy, so I rutned on the AC - but in order to get AC you couldn't have the blinds closed because they closed over it. With the windows open I was on the ground floor looking directly onto the driveway of an oil change place and it's spotlight shown right in my window. I flushed the toilet once - and it ran and ran, I tried jiggling the handle to no avail, and eventually took the top off the back to fix it and found it was an ancient and barely functional inside. I adjusted the cap to stop the running and from there on in it just wouldn't flush at all. I'd asked for a one queen room, got 2 - fine - but both were hard as plywood. There was a refrigerator, which I need for medication, however when I got up in the morning everything I'd put in it was frozen solid, wasting almost $200 of medication. I wasn't looking for anything fancy, but I couldn't wait to go in the morning. I went to the door to check out but no one opened it (lobby closed due to COVID-19 - I was checked in standing outside). I called one of the three numbers on the door to at least say I was leaving (I had already paid) but there was never an answer or answering machine. I wish I'd spent the extra $20-$30 and gotten something at least decent.
Stayed 1 night in Jul 2020
Response from Mina on Aug 4, 2020
While I am sorry that you did not enjoy your trip, there are a few things I'd like to mention. First, I'd like to address the problem with getting a two bed- room. This is due to the pandemic, we do not rent rooms until we wait a few days and conduct proper disinfection of the room. We did not have a room with one bed and graciously gave you a room with 2 beds at the price of a room with 1 bed. The rooms are cleaned with extra care and checked by the owners due to the COVID outbreak and did not have a smell until after your visit. Perhaps this was a result of trying to troubleshoot the toilet problem rather than calling us for assistance. In addition, upon examining the room we found that the toilet that was previously working was now with a broken cap and not in working condition. Per policy as mentioned in the paper every customer is asked to sign, if there is any damage to the property in the room we are able to charge a fee for damages, which we courteously waived. We have not received any complaints regarding the refrigerator, AC or the bed as they are all new and in working condition. We examined all three of these after this post to verify and everything seems to be in working order/comfortable. As for being checked in outside, we do this as a safety precaution as we cannot verify proper quarantine measures of our guests. This process ensures that one customer does not come into contact with anything another customer has touched. Although we diligently clean all surfaces, this intervention is meant as an additional safety measure for you as the customer. Lastly, two out of the three phone numbers listed are mobile numbers and we did not receive a call from you. As always, we do our best in our efforts to serve you while being safe amidst this pandemic. However, I apologize for your dissatisfaction with our service.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
I wasn’t expecting much but the bed was almost unbearable. The bathroom shower had a leak in it terrible water pressure not enough towels no shampoo or conditioner bottles in the room. Because of COVID we weren’t wowed in the office which I can understand.
Stayed 1 night in Jul 2020

2/10 Terrible

Petra

Stayed 3 nights in May 2020
Response from mina on May 28, 2020
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The heater wasn’t working so they had this electric heater that wasn’t very good heating unit needs replacement rm 205
Stayed 1 night in Dec 2019
Response from mina on Dec 9, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The Travelocity reservation was fine, the desk clerk didn't know how to deal with it. Getting to the room, it was 62 degrees, two of the lights wouldn't light. When I went to breakfast at 7:30 there was none out on the table. I wasn't expecting much for the price, but was even more disappointed. I have traveled extensively, often on a tight budget, but this was humble.
Stayed 1 night in Nov 2019
Response from mina on Nov 30, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

8/10 Good

JamesY., Enfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was basic but clean. Good bed. Hot shower. No in-room coffee did have a fridge/freezer and microwave.
Stayed 1 night in Nov 2019
Response from mina on Nov 3, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the futur

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quiet, clean, convenient, easy check in and out. Grest price.
Stayed 5 nights in Oct 2019
Response from mina on Oct 23, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the futur

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from mina on Oct 21, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the futur

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from mina on Oct 15, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from mina on Oct 7, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Staff were very friendly, and put in the extra effort to make sure I got what I needed from my stay. The room was set up nicely, though it was a little outdated, and there were some repairs that were needed- things like a chipped sink, a rip in the comforter. These didn't affect my stay, which was pleasant and comfortable.
Stayed 1 night in Sep 2019
Response from mina on Sep 23, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, friendly people, breakfast was just coffee and muffins
Stayed 2 nights in Aug 2019
Response from mina on Sep 21, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sorry I’ve been so much better than that you can do a little more tomorrow morning and I hope y’all had some fun tonight but I don’t
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
After I checked in on Monday 8/26/19 at Knight Inn Hadley, I was given Room No. 114. When I entered the room, there is a bad smell from old carpet, bed supplies and uncleanliness which renters normally get good smell from other Inns or Motels. Inn staff is kind and respectful to renters. Thanks
Stayed 3 nights in Aug 2019
Response from mina on Sep 3, 2019
All guest feedback is appreciated. We apologize for the cleanliness issues you encountered during your recent stay. Your comments have been forwarded to the entire team so we can improve for our future guests. Given another opportunity, we'd be eager to deliver the comfortable experience you deserve.

8/10 Good

Kerri, Boston

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and went above and beyond to help us. The location to UMASS Amherst is convenient. I would stay here again.
Stayed 1 night in Aug 2019
Response from mina on Sep 2, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean comfortable budget motel. Gorgeous zinnias in front garden.
Stayed 1 night in Aug 2019
Response from mina on Sep 2, 2019
hank you for the review. We appreciate you staying with us and hope to see you again in the future

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from mina on Aug 31, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

6/10 Okay

Tina

Stayed 1 night in Aug 2019
Response from mina on Aug 27, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from mina on Aug 23, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from mina on Aug 20, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

8/10 Good

Jan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from mina on Aug 13, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Contrary to the information from Expedia, there is a front desk.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Aug 2019
Response from mina on Aug 23, 2019
hank you for the review. We appreciate you staying with us and hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from mina on Aug 13, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor
The owners were so very kind, I hate writing a negative review however this place was a dump. The special price was $144 which was an embarrassment for a hotel of this quality. I travel over 200 days a year from my job and this was by far the worst hotel I’ve had all season.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cleaning Improvements needed
We had a quick stay but unfortunately the hotel is not well kept. The rooms are not clean be it the sheets, the ironing board with stains on it, the dust accumulating in the fans and ACs or the overall smell of the room and hallways. The pool does look clean though. For the price I was not expecting a Hilton but a little maintenance would go a long way to making me want to go back there when I visit in a few months.
Stayed 1 night in Jul 2019
Response from Guest Relations on Aug 3, 2019
All guest feedback is appreciated. We apologize for the cleanliness issues you encountered during your recent stay. Your comments have been forwarded to the entire team so we can improve for our future guests. Given another opportunity, we'd be eager to deliver the comfortable experience you deserve.

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches at the knights inn
This was not our first time staying at this knights inn however this was the worst. We used hotel.com for the first night and then paid on site for the second. The front desk help is always rude and ask like there being bothered. The room was not the best the pillows were flat and the beds not so comfortable. We were not even there for 20 min when we found a cockroach in our bathroom. We brought it down to the front to be told that it was not a roach and they have exterminators monthly and or that we must of brought it. I left the dead bug with them and went back to only find another one. The staff was rude and unhelpful the hotel smells funny and is not the cleanest or most comfy. However I have never seen a roach let alone two in a hotel room.
Stayed 1 night in Jul 2019
Response from Guest Relations on Aug 2, 2019
Dear Kim, We're always proud to welcome back familiar faces, and we sincerely apologize that your recent stay was not aligned with the high standard you've come to expect from us. As our front desk team mentioned, the property is serviced regularly by pest control, so your comments are surprising. However, we have asked them to make an extra trip out just to ensure everything is as it should be. In the future, we'd be honored if you allowed us another chance to regain your trust in us.

6/10 Okay

Sj

Liked: Cleanliness
Disliked: Property conditions & facilities
trash cans in front of my room. Overpriced. Worn carpet. Advertised 2 queen beds, actually 2 full sized.
Stayed 1 night in Jul 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us. We have rooms only have two rooms with full sized beds the rest all have two queen sized beds. I'm not sure where this misunderstanding took place, however, in the future feel free to call us after making a reservation to see which room was booked. We do have trash cans outside in the corner across from a room, however, no one has had an issue with that as there is a good distance in between the trash cans and the room. But again feel free to call us and request a different room and we will make every effort to give you a different room. We hope to see you again in the future.

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Good shower pressure and hot water. Air conditioning was loud and not very good.
Stayed 2 nights in Jul 2019
Response from Mina on Jul 24, 2019
Thank you very much for your review. We apologize for the noise from the air conditioning, we will be sure to check on that and see if there is anyway to fix the issue. We hope that you come stay with us again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay. I had to find other accommodations the place smell and had below accept standards for a weekend getaway. I was unable to get a refund and I was unable to reach Expedia. I ended paying for the first night for a hotel I did not stay. You cannot trust the pics when making a decision online. Not sure I will try to make travel arrangements in this manner again.
Stayed 2 nights in Jun 2019
Response from Guest Relations on Jul 6, 2019
Providing clean and comfortable rooms is important to our staff, so it is unfortunate that our accommodations did not meet your standards in quality. On behalf of our team, we apologize for the odor, and any other inconvenience you may have experienced while you were with us. Housekeeping will be aware of the oversight in cleanliness you experienced, so we can improve in this manner, and provide an even better service to future guests. That being said, we have no intention of misleading our patrons and apologize for any misconceptions you may have had, as the pictures on our website are of our property. Should you have any further questions about your reservation, we encourage correspondence with the site in which you booked, as we have limited control over third-party bookings. Next time you're in town, we'd love for another chance to provide you with the quality accommodations you expect.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean, neat and friendly.
Nice place with friendly office staff. Not modern but clean and neat. Perfect for a place to stay for a night to avoid a long drive home.
Stayed 1 night in Jun 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us. We make every effort to provide good customer service as well as keep everything clean and renovate as we can. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Jun 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I felt the rates are too high for this level of accommodation Very basic and in need of a uplift. Blankets torn, lamps not working, bathroom fan not functioning, walls thin and you can hear normal conversations from adjoining rooms.
Stayed 1 night in Jun 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us. We make every effort to change out any all things that are nonfunctional in the rooms. We replace all blankets when found to be torn in the rooms. All of our lamps are checked as well, we have a main switch that turns on one lamps and the rest can be turned on manually by turning a switch. However, we appreciate the feedback and will continue to make changes to our rooms.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, except for previous guest’s clothing item left in room. Complimentary breakfast was not very substantial.
Stayed 3 nights in May 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us. We apologize for the clothing item left in your room, we were not made aware of this. Staff puts in every effort to remove any all items from previous customers and will try to remain cautious regarding this in the future. We hope to see you again in the future.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

6/10 Okay

Rfh

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was good for a nights stay. Room was clean. Staff not always on duty.
Stayed 1 night in May 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future. The hotel is family run and we are always on the premises, even if we are away from the office at times. We inform and provide all guests at check-in a number to call at anytime if something is needed. Again, we hope to see you in the future

8/10 Good

Paula

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We appreciate you staying with us and hope to see you again in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Property was very tired and out dated. Very over price for the quality of the property! Very friendly staff and great location.
Stayed 2 nights in May 2019
Response from Mina on Jul 24, 2019
Thank you for the review. We do offer lower prices if staying for multiple days. However, our prices do rise during our peak times. We appreciate you staying with us and hope to see you on the future.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some amenities a bit dated, but overall a good value. I liked having a refrigerator and microwave.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Apr 2019