Exterior

Reviews of Hotel UMass

2.5 out of 5
Hotel UMass
1 Campus Center Way, Amherst, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 377 out of 708 reviews" "
Rating 8 - Good. 218 out of 708 reviews" "
Rating 6 - Okay. 69 out of 708 reviews" "
Rating 4 - Poor. 25 out of 708 reviews" "
Rating 2 - Terrible. 19 out of 708 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and accommodating
Stayed 1 night in Mar 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Center of campus.
Stayed 3 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
It’s clean and modern feeling, and of course perfectly located for visiting UMass. There are just a couple of downsides: The complimentary breakfast is very limited and boring. With UMass having such great food for students, why can’t this hotel run by the university have food at the same level? If the hotel isn’t going to have a fitness center, why can’t it provide complimentary access to the university facilities? Many visiting prospective students are athletes and want to keep up with their fitness during college tours.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On campus
Stayed 1 night in Feb 2024

10/10 Excellent

Sean, North Attleboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for an event at HTM. Perfect! Have stayed here before and will again.
Stayed 1 night in Feb 2024

10/10 Excellent

Marisa

Travelled with family
Great stay and very convenient
Stayed 2 nights in Feb 2024

8/10 Good

Adam

Liked: Staff & service
N/A
Stayed 1 night in Jan 2024

10/10 Excellent

Tao

Stayed 1 night in Jan 2024

10/10 Excellent

Jenniffer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent in all ways!
What a pleasant hotel to stay at! From the excellent customer service to the pristine condition of the room (halls and lobby as well) to the super comfy bed and quiet room, everything about our stay was perfect!
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being on Campus was wonderful.
Stayed 1 night in Dec 2023

6/10 Okay

sumit

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Conveniently located for parents visiting their kids. Clean and hygienic rooms. The outside facade looks like a prison. Pls paint it or improve it in any other way. For 250 USD I would expect better and more food options and amenities. There is zero entertainment options, no gym etc that other hotels in this price range have.
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being right on campus!
Stayed 1 night in Nov 2023

10/10 Excellent

Maxwell, Everett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the University. Served to the purpose.
Stayed 2 nights in Nov 2023

4/10 Poor

Lisa

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Nancy

Business traveller
Liked: Amenities, property conditions & facilities
I was here for a conference place was very nice and clean and the food for lunch was fabulous
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Dr Ananya

Stayed 3 nights in Oct 2023

8/10 Good

Robin, LaGrange

Liked: Cleanliness, staff & service
The hotel is old but very clean. Great for our visit to UMass.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mauro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If your visiting UMASS, their hotel on campus is the place to stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Marta

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Marie-Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 1 night in Oct 2023

10/10 Excellent

Wren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay during a campus tour. Rooms were clean, well appointed and the staff was great. I will be sure to stay there on the next visit to UMASS.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Mercedes

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Beautiful Campus with poor hotel accomodations!
Dead bolt in room did not work, air conditioning was barely blowing with a constant noise and ceiling tiles were had mold from previous water damage. Very hard to find via gps on current address listed on website - recommend advertising Garage entrance address.
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Gerald

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were attending our grandson's football game. Comments: ROOM CLEAN and big enough. Very limited dining. No real bar, no real restaurant. Way to expensive for what you have to offer. Would not stay there again. Very difficult to find the garage and entrance to hotel. Overall on a scale of 1 to 10, a 4 at best.
Stayed 1 night in Sep 2023

8/10 Good

Carla

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Excellent service but a bit run down
The service was excellent. Rooms a bit run down, i.e. broken lamp shades and we could hear conversations from the rooms on either side of our room. The rooms have forced heat and it was turned on so room was a bit warm, but the staff brought us a fan which helped a ton.
Stayed 2 nights in Sep 2023

6/10 Okay

Gil

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
skip if you can
place needs a refurbishment. smells musty/dusty. not a good choice given price
Stayed 1 night in Sep 2023

6/10 Okay

Bruce

Stayed 1 night in Sep 2023

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
While the price seems a bit expensive for the area, it's convenient and clean and quiet. And they let you book for just one night, which many don't in this season. Parking very convenient in parking garage attached to the hotel.
Stayed 1 night in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my son activities
Stayed 1 night in Sep 2023

6/10 Okay

Luke

Business traveller
Disliked: Staff & service, room comfort
Needs better staff
Front desk rude. Long day business and hotel hard to find then when finally found front desk I get attitude at check in.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely to stay on the umass campus!
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always have a nice stay here! Clean, comfortable, quiet. Very convenient getting around campus too. Thanks!!
Stayed 1 night in Sep 2023

8/10 Good

Jonathan

Stayed 1 night in Sep 2023

10/10 Excellent

Sara, Braintree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Daniela

Stayed 4 nights in Sep 2023

4/10 Poor

Samantha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was hair in the sink when we arrived unfortunately
Stayed 1 night in Sep 2023

8/10 Good

Syieda

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bathrooms are small and the room is dated. This is fine for one night, but I wouldn’t recommend staying longer. I’ve stayed here before & was given a much nicer room.
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

J.D.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like staying on UMass property. Makes life much easier.
Stayed 3 nights in Aug 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Bindesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Alina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for visiting a Umass student.
Stayed 1 night in Sep 2023