Exterior
Check availability

Reviews of Hampton Inn by Hilton Springfield

2.5 out of 5
Hampton Inn by Hilton Springfield
620 22nd Ave E, Springfield, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 216 out of 361 reviews" "
Rating 8 - Good. 98 out of 361 reviews" "
Rating 6 - Okay. 26 out of 361 reviews" "
Rating 4 - Poor. 9 out of 361 reviews" "
Rating 2 - Terrible. 12 out of 361 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Belle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly personal and clean areas
Stayed 2 nights in Apr 2024

8/10 Good

Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly greeting at front desk. Nice, cozy, well-appointed room.
Stayed 1 night in Apr 2024

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but clean. Felt safe and would stay here again. Breakfast was okay.
Stayed 2 nights in Mar 2024

10/10 Excellent

CONNIE, Chino Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!! Close to shopping
Stayed 1 night in Mar 2024

10/10 Excellent

SREEKANTH

Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and nice! Our car left us stranded in the middle of the night and we were welcomed with true southern hospitality! Thank you for everything y'all!
Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice all around
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was neat and clean. Out room was as well. Good service. Good breakfast. Staff was friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Eveline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional - amenities were great! Would highly recommend these accommodations
Stayed 1 night in Mar 2024

8/10 Good

Joe

Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its a good place convenient and Staff are so nice “Mynon”. Everything was easy and if you need something they attend to your needs.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeffrey and Kimberly, LaBelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From before I walked in I had spoken with Promise at the front desk with a request. She set my mind at ease and assured me I would be taken care of. And she absolutely did what she said. She treated me with a smile and she was so nice and helpful. My flight arrived earlier than expected and I wanted to see if I could check in early as I was in town for a funeral. She went above and beyond assisting me and getting my room ready early. She was so kind and courteous. And when my family arrived later, she again was nothing but helpful and sweet. Her name fits her well. She definitely delivered what she promised. Promise is a definite keeper.
Stayed 2 nights in Jan 2024

10/10 Excellent

Monique

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John, Benbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally kind and friendly. Room met expectations and felt very clean. I fell in love with the expanded shower and loved the shampoo, conditioner & body wash being secured on the wall. Loved the bottom bar in the shower too!!! :) Breakfast included eggs, bacon, oatmeal, juices, fruit, yogurt, hashbrowns and a waffle maker. Coffee was hot and fresh. Check out was easy. Absolutely no complaints at all!
Stayed 1 night in Nov 2023

10/10 Excellent

Jeanine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Well kept.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tracie, Grandville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and the staff is very friendly and helpful. The breakfast is great. Rooms and bed are comfortable. We've stayed here twice now and will be our go-to whenever we are in the area.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kathleen

Travelled with family and small children
Disliked: Amenities
It was clean and decent.
Stayed 1 night in Nov 2023

8/10 Good

Clint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were spacious and very clean. I love that they are pet friendly. We had a very nice stay. The staff was very friendly. The only thing that kept it from a five star review was that I noticed the paint was peeling off the ceiling in the bathroom. I would atest that to not having a fan in there to remove the humid air from the shower.
Stayed 1 night in Nov 2023

10/10 Excellent

Konnie

Liked: Cleanliness, staff & service, property conditions & facilities
All was very nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chris Dickinson, General Manager on Nov 14, 2023
Thanks for the wonderful feedback and we look forward to seeing you again in the future!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Chris Dickinson, General Manager on Nov 7, 2023
Thanks for the feed back and we look forward to seeing you again.

10/10 Excellent

VICKIE, Granger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean The young lady (KC) at the front desk checked us in and was there in the AM to check us out She was very friendly and accommodating
Stayed 1 night in Oct 2023
Response from Chris Dickinson, General Manager on Oct 18, 2023
Thanks for the wonderful feedback and I will pass this along to Kassie. We look forward to seeing you again!!!

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet and comfortable. The room was clean. We appreciated that because we had our daughter with us.
Stayed 2 nights in Sep 2023
Response from Chris Dickinson, General Manager on Sep 29, 2023
Thanks for the wonderful insight on your stay with us! I will pass this on to the staff and we can't wait to see you again!

6/10 Okay

Kevin, Gallatin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I found it to be a little disappointing for a property with this particular brand on it. Given how much it cost, I expected a higher end experience, and it was just okay.
Stayed 1 night in Sep 2023
Response from Chris Dickinson, General Manager on Sep 29, 2023
Thanks for the feedback and I will pass this on to the staff. I am sorry that we did not meet your expectations and we do hope you will give us another chance in the future.

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Chris Dickinson, General Manager on Oct 16, 2023
Thanks for the wonderful feedback and I will share this with the staff. We can't wait to see you again!

10/10 Excellent

RICHARD, Ft Myers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chris Dickinson, General Manager on Aug 27, 2023
Thanks for the wonderful feedback. We hope to see you again

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Chris Dickinson, General Manager on Sep 13, 2023
Thanks for the wonderful feedback and we look forward to seeing you again.

10/10 Excellent

Brian

Stayed 2 nights in Jul 2023
Response from Chris Dickinson, General Manager on Aug 13, 2023
Thanks for the wonderful feedback, I will pass it along to the Staff!

10/10 Excellent

Edward

Stayed 2 nights in Jul 2023
Response from Chris Dickinson, General Manager on Aug 13, 2023
Thanks for the wonderful feedback on your stay with us. I will pass it on to the staff and we look forward to seeing you again.

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly and courtous staff. Very clean establishment great breakfast quiet pleasant rooms.
Stayed 1 night in Jul 2023
Response from Chris Dickinson, General Manager on Jul 6, 2023
Thanks for the wonderful insight and we look forward to seeing you again!

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Phone and refrigerator did not work. Requested accessible room and did not get one. I am on oxygen and had to walk to the end of the hall for our room
Stayed 3 nights in Jun 2023
Response from Chris Dickinson, General Manager on Jun 12, 2023
Thanks for the feedback with your stay and I am sorry that we did not meet your expectations in several areas. We will address these issues and hope that you will give us another opportunity in the future.

2/10 Terrible

Don

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Chris Dickinson, General Manager on Jun 7, 2023
Thanks for the feedback. It looks like we did not meet your expectations for which I apologize. Unfortunately you were not specific as to what your issues were so I could look into them. We hope you will give us another opportunity in the future.

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean. Decent breakfast included.
Stayed 2 nights in May 2023
Response from Chris Dickinson, General Manager on May 11, 2023
Thanks for the feedba1ck and we hope to see you again in the future.

10/10 Excellent

Gwendolyn

Stayed 2 nights in Apr 2023
Response from Chris Dickinson, General Manager on May 30, 2023
Thanks for the feedback and I will share this with the staff. We hope to see you again in the future.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Chris Dickinson, General Manager on May 30, 2023
Thanks for the feedback and I will share it with the staff. We hope to see you again in the future.

10/10 Excellent

Sarai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so clean, nice and neat loved staying at this hotel and staff very friendly.
Stayed 1 night in Apr 2023
Response from Chris Dickinson, General Manager on Apr 16, 2023
Thanks for the feedback and we look forward to seeing you again.

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good coffee and comfortable bed.
Stayed 1 night in Apr 2023
Response from Chris Dickinson, General Manager on Apr 16, 2023
Thanks for the feedback and we look forward to seeing you again!

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
Supposed to be smoke free but people smoke by the exists. The cleaning lady REAKS of cigarettes which means your room wasn't clean. When it was pouring i could hear the rail in the walls and next morning it smelled of MOLD and i was coughing and sneezing. The breakfast was a total joke. The mix for waffles was WATERED-DOWN ( thats the cheapest thing), they put out what was SAID to be 2% but was skim milk and they didnt have orange juice. Worst hotel experience especially since it was almost 200$ a night.
Stayed 1 night in Mar 2023
Response from Chris Dickinson, General Manager on Apr 1, 2023
Thanks for the feedback on your stay. This is hotel is award winning for overall experience and cleanliness within the Hilton family. The hotel is a nonsmoking facility and yes we have areas outside for a guest who smokes. This hotel does not have a mold issue and I am not sure what you were smelling.The breakfast is what most of our guests leave very positive reviews over. The milk is 2% not skim. We have 4 juices to pick from and yes orange juice is one.The waffle mix is prepared exactly per the instructions and is not watered down.We are sorry that your expectations were not met.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Chris Dickinson, General Manager on Mar 27, 2023
Thanks for the wonderful feedback. We hope to see you again in the future.

10/10 Excellent

Katelyn

Stayed 1 night in Mar 2023
Response from Chris Dickinson, General Manager on Apr 16, 2023
Thanks for the feedback.

2/10 Terrible

Alisha

Yuck
Elevator & phone were broken, breakfast bar was dirty & dairy products unrefrigersted, and my partner has suspicious insect bites on his arm. We are concerned there may be bed bugs.
Stayed 2 nights in Mar 2023
Response from Chris Dickinson on Mar 15, 2023
Thanks for the feedback. I do apologize for the elevator and phones. We had a very bad storm hit the property and those areas were affected. All have been repaired as of today but we apologize that it was an inconvenience for you.The hotel maintains a perfect score with the health department and that is only possible if all perishables are stored at the proper temperature.Did you report the suspicious insect bites to the front desk/ We would have investigated immediately and moved you to another room.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Chris Dickinson, General Manager on Feb 27, 2023
Thanks for the wonderful feedback and I will share this with the staff. We look forward to seeing you again in the future!

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, nice staff
I was here for a family funeral. I requested a quiet room and was accommodated . Staff was courteous and helpful . Breakfast was typical fare but it was fine . Beds are a little firm for my taste but I slept ok . The hotel was very clean . It was a good stay and I will book again when I’m back to visit family
Stayed 1 night in Jan 2023
Response from Chris Dickinson, General Manager on Jan 25, 2023
Hello and thanks for the wonderful feedback. I will share this with the staff. We hope to see you again in the future.

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Chris Dickinson, General Manager on Jan 11, 2023
Thanks for the feedback and we hope to see you again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Chris Dickinson, General Manager on Dec 21, 2022
Thanks for the feedback and I will share this with the staff. We hope to see you again in the future!

10/10 Excellent

Barbara

Stayed 2 nights in Dec 2022

10/10 Excellent

Alexis, Tucker

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great breakfast and dog friendly! We had a complete hassle-free stay.
Response from Chris Dickinson, General Manager on Dec 6, 2022
Thanks for the wonderful feedback and hope to see you again in future. I will share this with the staff!!!